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Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

Bump, this is an important topic with an issue many people have^

If you’ve tried any of these and they failed/worked please post results here! Let us know what you’ve done or have tried.

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

Here are some things you may try.

-Turn off all over clocking
-Turn off all back ground programs and anti virus
-Make sure windows/drivers are up to date OR try using an older version of drivers (Rolling back drivers didnt work for me)
-Clean up your system, defrag, ect ect.
-Make sure your Nvidia settings are not customized via the Nvidia control panel
-Lower settings, cap screen refresh rate to 60

I’ve been messing with a lot of things, kinda lost track of everything I tried but that’s what I could off the top of my head. I just had a session for a few hours pvping and no crash at all. I’ve also read that SLI/Crossfire is having issues working with GW2. That’s all I know so far.

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

I’ve already tried rolling back drivers. Didn’t help. Updating to most recent, didn’t help. It’s not on my end, I’m sure of that. All my computer settings have been reset to default/factory. I’ve done everything I can think of.

Post the top part of your crash log in a [spoiler] if this is happening to you.

My issue wasn’t zone or event specific. It happens randomly without rhyme or reason. It’s always the same bug, most of the time. Something about bones and children, idk. I’m not sure this is patch specific either. I was crashing before the last patch (rarely) but now it’s far more frequent.

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

I’ve shut down all back ground programs, my windows is fully up dated, drivers up to date again and working correctly. I’ve seen people ‘tuning down’ their CPU and some say it fixed the issue.

My CPU is Processor: AMD Athlon™ 64 X2 Dual Core Processor 5200+ (2 CPUs), ~2.6GHz

I have it OCed slightly I’m going to try turning that off now..


  • Crash <—*
    Exception: c0000005
    Memory at address ffffffff could not be written
    App: Gw2.exe
    Pid: 2372
    Cmdline:
    BaseAddr: 00400000
    ProgramId: 101
    Build: 16845
    When: 2013-03-02T23:02:47Z 2013-03-02T18:02:47-05:00
    Uptime: 0 days 0:40:28
    Flags: 0
  • System <—*
    Name: VIPER-PC
    IpAddr: 192.168.1.4
    Processors: 2 [AuthenticAMD:15:3:2]
    OSVersion: Windows 6.1 (64 bit)
  • System Memory <—*
    Physical: 3777MB/ 6142MB 61%
    Paged: 9035MB/12283MB 73%
    Virtual: 2108MB/ 4095MB 51%
    Load: 38%
    CommitTotal: 3247MB
    CommitLimit: 12283MB
    CommitPeak: 3399MB
    SystemCache: 3611MB
    HandleCount: 15186
    ProcessCount: 44
    ThreadCount: 570
  • Process Memory <—*
    Private: 1591MB
    WorkingSet: 1120MB
    PeakWorkingSet: 1188MB
    PageFaults: 7646500

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

  • Thread 0xba4 <—*

Constant crashing is getting out of hand...

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

Help! My download reset!

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

When you download something its placed in a temp file until it’s fully downloaded and transfered, when your computer reset, it wiped the temp memory (the 35-40% of DL).

Best thing you can do is either get a hard wire connect going and download it faster plus keep your laptop from overheating – Don’t sit it on cloth/sofa/bed, hardwood table would be best. Clean out the vents if you can. The only way you will get this to work is preventing your laptop from shutting down before the DL is completed.

When I downloaded, it actually failed with an error, but since my computer hadn’t reset it continued from where it left off, which fortunately was at 98% or such.

Hope that helps.

Crashing

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

Is anyone getting the error message I posted here?

https://forum-en.gw2archive.eu/forum/support/tech/Game-unplayable-due-to-constant-crashes/first#post1557339

A lot of this..

Model ‘0×007209’: Can’t unlink child ‘0×00d28d’ from parent bone ‘kneer’, there’s no bone with that name.

Why I have no bones.. and what is a kneer?

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

I noticed a bumped topic about similar issues, although the original post was about a zone specific crash.

https://forum-en.gw2archive.eu/forum/support/tech/Crashing

@skidmarks – does it only happen during those events or does it happen randomly as well?

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

Newest crash, this one is different..


—> Crash <—
Assertion: frameId
File: ..\..\..\Engine\Frame\FrApi.cpp(3385)
App: Gw2.exe
Pid: 1128
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16845
When: 2013-03-02T20:43:51Z 2013-03-02T15:43:51-05:00
Uptime: 0 days 0:20:44
Flags: 0

—> System <—
Name: VIPER-PC
IpAddr: 192.168.1.4
Processors: 2 [AuthenticAMD:15:3:2]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 4423MB/ 6142MB 72%
Paged: 9234MB/12283MB 75%
Virtual: 2370MB/ 4095MB 57%
Load: 27%
CommitTotal: 3048MB
CommitLimit: 12283MB
CommitPeak: 3066MB
SystemCache: 2463MB
HandleCount: 13293
ProcessCount: 42
ThreadCount: 544

—> Process Memory <—
Private: 1339MB
WorkingSet: 581MB
PeakWorkingSet: 598MB
PageFaults: 2515044

—> Game Context <—
MapId: 23
Flags: 0×241
ElapsedTime: 00:11:15

—> World State <—
<WorldState BufferCapacity=“39608320” BufferUsed=“19720540” DrawCalls=“600” Fps=“41” EffectLights=“0” ImageMemory=“6178696” Lights=“14” Materials=“194” OcclusionQueriesOccluded=“0” OcclusionQueriesStalled=“0” OcclusionQueriesUnoccluded=“0” Particles=“361” Submodels=“600” TextureLoadsPending=“7” TextureMemory=“647930880” Triangles=“188353” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“232484128” CameraPos=“-24927.4, -9450.13, -666.514” CameraFwd=“-0.896509, 0.379215, 0.229058” MapName=“wZY+N.aTdsR” MapNamespace=“0Xde3” MapSector=“IJwR+.5D8zf” MapType=“Public” MapFloor=“1” MapId=“23” MapTimeOfDay=“1.000000” PlayerFacing=“-0.884506, 0.406439, 0.229032” PlayerPos=“-25395.9, -9246.41, -496.578” PlayerVelocity=“-212.793, 298.828, -28.9063” />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0xf14 <—

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

I’ve sent in a support ticket with the info attached but I expect a generic auto bot copy paste answer that I’ve already tried and more. This game is stable on other systems, my friend has played for months without a single crash. I, however, rarely get to play for a straight hour without a crash, and more recently it’s between 5-20 minutes. One thing that was odd to me last night was the crashed I was getting when trying to teleport using waypoints, not every single time, not the same way point, entirely random non-sense crashing but it occured right at the moment I hit ‘accept’ or whatever it is to finalize the waypoint teleport.

Again I would like to state my hardware is fine, not overheating, lastest drivers, windows updates, cleaned memory ect ect ect, I’m experienced in this sort of thing. I was guessing that it may be incompatible hardware -but- this same error occurs to many different PCs with entirely different hardware.

Any help from support would be great. I see the forum on low FPS is getting a lot of hits, but people who can’t even play the game are not a priority it seems. The only thign I can think of at this point is wait for a patch, but some sort of notice or statement from staff explaining the reason behind the error I stated at the top would be nice.

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

  • Crash <—*
    Exception: c0000005
    Memory at address 00000001 could not be read
    App: Gw2.exe
    Pid: 3692
    Cmdline:
    BaseAddr: 00400000
    ProgramId: 101
    Build: 16845
    Module: WINMM.dll
    When: 2013-03-01T23:38:30Z 2013-03-01T18:38:30-05:00
    Uptime: 0 days 1:05:42
    Flags: 0
  • System <—*
    Name: VIPER-PC
    IpAddr: 192.168.1.4
    Processors: 2 [AuthenticAMD:15:3:2]
    OSVersion: Windows 6.1 (64 bit)
  • System Memory <—*
    Physical: 4402MB/ 6142MB 71%
    Paged: 9168MB/12283MB 74%
    Virtual: 2200MB/ 4095MB 53%
    Load: 28%
    CommitTotal: 3114MB
    CommitLimit: 12283MB
    CommitPeak: 3552MB
    SystemCache: 3859MB
    HandleCount: 13356
    ProcessCount: 42
    ThreadCount: 518
  • Process Memory <—*
    Private: 1486MB
    WorkingSet: 655MB
    PeakWorkingSet: 915MB
    PageFaults: 5758785
  • Game Context <—*
    MapId: 23
    Flags: 0×241
    ElapsedTime: 00:58:28

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

Again, lowest graphics settings, did the suggestions on the FPS sticky page, which is just for FPS but I gave it a try anyway. Nothing seems to fix this and no one seems to care either..


  • Crash <—*
    Exception: c0000005
    Memory at address 00000001 could not be read
    App: Gw2.exe
    Pid: 3404
    Cmdline:
    BaseAddr: 00400000
    ProgramId: 101
    Build: 16845
    Module: WINMM.dll
    When: 2013-03-01T22:28:21Z 2013-03-01T17:28:21-05:00
    Uptime: 0 days 0:51:56
    Flags: 0
  • System <—*
    Name: VIPER-PC
    IpAddr: 192.168.1.4
    Processors: 2 [AuthenticAMD:15:3:2]
    OSVersion: Windows 6.1 (64 bit)
  • System Memory <—*
    Physical: 4345MB/ 6142MB 70%
    Paged: 9572MB/12283MB 77%
    Virtual: 2484MB/ 4095MB 60%
    Load: 29%
    CommitTotal: 2710MB
    CommitLimit: 12283MB
    CommitPeak: 3552MB
    SystemCache: 4117MB
    HandleCount: 13354
    ProcessCount: 42
    ThreadCount: 544
  • Process Memory <—*
    Private: 1203MB
    WorkingSet: 743MB
    PeakWorkingSet: 751MB
    PageFaults: 2799138
  • Game Context <—*
    MapId: 23
    Flags: 0×241
    ElapsedTime: 00:51:28

I’m yet to find any postings or forums with any ‘offical’ support either, even on the postings months old. It’s a safe bet that if this is happening to you, you’re just screwed. no help, no patch, no fix.

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

Latest crash after trying to roll back drivers to 306. It didn’t help.


  • Crash <—*
    Exception: c0000005
    Memory at address 00000001 could not be read
    App: Gw2.exe
    Pid: 1860
    Cmdline:
    BaseAddr: 00400000
    ProgramId: 101
    Build: 16845
    Module: WINMM.dll
    When: 2013-03-01T20:04:07Z 2013-03-01T15:04:07-05:00
    Uptime: 0 days 0:56:32
    Flags: 0
  • System <—*
    Name: VIPER-PC
    IpAddr: 192.168.1.4
    Processors: 2 [AuthenticAMD:15:3:2]
    OSVersion: Windows 6.1 (64 bit)
  • System Memory <—*
    Physical: 4236MB/ 6142MB 68%
    Paged: 9348MB/12283MB 76%
    Virtual: 2302MB/ 4095MB 56%
    Load: 31%
    CommitTotal: 2935MB
    CommitLimit: 12283MB
    CommitPeak: 3108MB
    SystemCache: 3637MB
    HandleCount: 12465
    ProcessCount: 41
    ThreadCount: 511
  • Process Memory <—*
    Private: 1383MB
    WorkingSet: 851MB
    PeakWorkingSet: 869MB
    PageFaults: 7126103
  • Game Context <—*
    MapId: 35
    Flags: 0×241
    ElapsedTime: 00:42:43
  • World State <—*
    <WorldState BufferCapacity="42033152" BufferUsed="23740482" DrawCalls="807" Fps="28" EffectLights="0" ImageMemory="4328216" Lights="12" Materials="207" OcclusionQueriesOccluded="0" OcclusionQueriesStalled="0" OcclusionQueriesUnoccluded="0" Particles="269" Submodels="807" TextureLoadsPending="0" TextureMemory="405283920" Triangles="187278" VerticesSoftwareTransformed="0" VideoMemoryTotal="113145848" CameraPos="-526.754, -34071.3, -2207.18" CameraFwd="0.177203, 0.253751, 0.950899" MapName="wZY+N.yuCnV" MapNamespace="5uSto" MapSector="IJwR+.FyKt1" MapType="Public" MapFloor="1" MapId="35" MapTimeOfDay="0.000000" PlayerFacing="0.526578, 0.755184, 0.390401" PlayerPos="-381.305, -33863.1, -1237.75" PlayerVelocity="0, 0, -0" />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

  • Thread 0×784 <—*

It seems this problem has been on going and happening on a variety of PCs, while at the same time others have no issues at all.

If you’re getting an error similar to the one I’ve posted, please post your system specs and the top part of the error like I’ve been doing.

But I’ve looked and looked, finding no answers at all. I’ve seen people posting about this exact same error code months ago, before the last patch.

All my hardware is functioning correctly.

Game keeps crashing since new patch

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

I have ran a repair and done everything I could think of including a clean install of drivers (that were fine on every other game I play btw)

I get this error

Exception: c0000005
Memory at address 430350f5 could not be read
App: Gw2.exe
Pid: 12980
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16817
When: 2013-03-01T04:27:03Z 2013-02-28T23:27:03-05:00
Uptime: 0 days 0:07:28
Flags: 0

—> System <—
Name: VIPER-PC
IpAddr: 192.168.1.4
Processors: 2 [AuthenticAMD:15:3:2]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 4431MB/ 6142MB 72%
Paged: 9329MB/12283MB 75%
Virtual: 2309MB/ 4095MB 56%
Load: 27%
CommitTotal: 2953MB
CommitLimit: 12283MB
CommitPeak: 3842MB
SystemCache: 3934MB
HandleCount: 15666
ProcessCount: 49
ThreadCount: 666

—> Process Memory <—
Private: 1243MB
WorkingSet: 536MB
PeakWorkingSet: 862MB
PageFaults: 820278

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×33cc <—

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

Latest error message, have ran repair also BTW. Also if anyone is having similar issue please post here. I have found several topics posting about this but no answer. Someone posted not even 30 minutes on a new topic about this same issue. I have found some people mentioned turning back their CPU speed or rolling back Nvidia drivers to 306 works, I haven’t tried either yet. I also noticed most of these errors are popping up only for Nvidia users with my model and up (I have not found anyone with this error using an older Nvidia but that does not mean it doesn’t effect them)


—> Crash <—
Exception: c0000005
Memory at address 430350f5 could not be read
App: Gw2.exe
Pid: 12980
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16817
When: 2013-03-01T04:27:03Z 2013-02-28T23:27:03-05:00
Uptime: 0 days 0:07:28
Flags: 0

—> System <—
Name: VIPER-PC
IpAddr: 192.168.1.4
Processors: 2 [AuthenticAMD:15:3:2]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 4431MB/ 6142MB 72%
Paged: 9329MB/12283MB 75%
Virtual: 2309MB/ 4095MB 56%
Load: 27%
CommitTotal: 2953MB
CommitLimit: 12283MB
CommitPeak: 3842MB
SystemCache: 3934MB
HandleCount: 15666
ProcessCount: 49
ThreadCount: 666

—> Process Memory <—
Private: 1243MB
WorkingSet: 536MB
PeakWorkingSet: 862MB
PageFaults: 820278

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×33cc <—

Please help us!

Game keeps crashing since new patch

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

Game unplayable due to constant crashes

in Account & Technical Support

Posted by: pfoot.4382

pfoot.4382

This is the error code I’m getting.


—> Error Logs <—
ne with that name. Linking to root instead
Model ‘0×007a5e’: Can’t unlink child ‘0×00ced3’ from parent bone ‘mouth’, there’s no bone with that name.
Model ‘0×00f894’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00f198’: Can’t link child ‘0×00ce57’ to parent bone ‘aura’, there’s no bone with that name. Linking to root instead
Model ‘0×00f198’: Can’t unlink child ‘0×00ce57’ from parent bone ‘aura’, there’s no bone with that name.
Model ‘0×00f253’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00f253’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00da6f’: Missing anim or fallbacks: warmupc
Model ‘0×00f253’: UnlinkModel called on CModel without LinkComponent
Model ‘0×007209’: Missing anim or fallbacks: ugmlurk
Model ‘0×0150a1’: Can’t link child ‘0×00cea4’ to parent bone ‘aura’, there’s no bone with that name. Linking to root instead
Model ‘0×00f894’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00f198’: Can’t link child ‘0×00ce57’ to parent bone ‘aura’, there’s no bone with that name. Linking to root instead
Model ‘0×00f198’: Can’t unlink child ‘0×00ce57’ from parent bone ‘aura’, there’s no bone with that name.
Model ‘0×0150a1’: Can’t unlink child ‘0×00cea4’ from parent bone ‘aura’, there’s no bone with that name.
Model ‘0×007209’: Missing anim or fallbacks: xgtrunfalt
Model ‘0×007209’: Missing anim or fallbacks: xgtalrtrunf
Model ‘0×00f894’: UnlinkModel called on CModel without LinkComponent
Model ‘0×007a5e’: Can’t unlink child ‘0×00ced3’ from parent bone ‘mouth’, there’s no bone with that name.
Model ‘0×00f894’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00da6f’: Missing anim or fallbacks: warmupc
Model ‘0×006e1b’: Missing anim or fallbacks: sgtalrtwlkb
Model ‘0×00f894’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00f894’: UnlinkModel called on CModel without LinkComponent
Model ‘0×0071f7’: Missing anim or fallbacks: tgtidlerunf
Model ‘0×00f894’: UnlinkModel called on CModel wit

I’m not doing anything repeatedly, crashes are completely random. Sometimes I’m just standing in town, sometimes in combat, other times standing alone staring at a wall typing.

I have recently installed Nvidia 314.07 drivers, it was crashing the same way on the 310.70 drivers, no change noticed.

System Specs are


Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix – AwardBIOS v6.00PG
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5200+ (2 CPUs), ~2.6GHz
Memory: 6144MB RAM
Available OS Memory: 6142MB RAM
Page File: 1645MB used, 10637MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Card name: NVIDIA GeForce GTX 460
Manufacturer: NVIDIA
Chip type: GeForce GTX 460
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0E22&SUBSYS_34FC1458&REV_A1
Display Memory: 3793 MB
Dedicated Memory: 978 MB
Shared Memory: 2815 MB
Current Mode: 1280 × 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Envision EN-
Monitor Id: EPID700
Native Mode: 1024 × 768(p) (84.997Hz)
Output Type: HD15

I have no over heating issues. I have done clean, fresh install of drivers, both auto and manually. I have virus scanned several times with several programs, I have system cleaned and shut off all other programs except for windows services and other essentials. I don’t have any connection issues and my computer doesn’t over heat.

I’ve read a lot of people having this issue and I don’t see any answers, a lot of people trying different things, but it’s not working. It’s not the graphics card (my first thought) because people are having this issue on different chips, and some people with the same chips are not having it all.

Any help will be great, thanks.

-If any other info is needed I’m watching this closely and will respond ASAP.