Guild Wars 2

I have also redeemed my product code yesterday, and everything went fine i also got a in game mail as a thank you for purchasing the game, now if i look on my account the expansion is not active. if it never was active, please help!

I am unable to create a revenant, I checked my account and it shows my pre-purchase is active. I allowed the entire update to download and re-logged in and still nothing, it’s like
the content is still locked on my account?