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Solution to OOM Crashing for Windows (32bits)

in Account & Technical Support

Posted by: sanyaellia.7198

sanyaellia.7198

Good Day all,

I have found a remedy after a week of constant crashing.
Similarly to all frustrated players, I have experienced the OOM or “out of memory” since the launch of heart of thorns.

DO NOTE THAT THIS SOLUTION IS FOR 32BITS.
I am running Windows 10 for this.
I believe it will also work for vista/ windows 8

https://msdn.microsoft.com/en-us/library/ff542202.aspx

Basic steps:

1. Right-click Command Prompt in the Accessories program group of the Start menu.
2. Click Run as Administrator.
3. At the command prompt,
4. enter “bcdedit /set IncreaseUserVa 3072”
5. Restart the computer.

To disable the 3GB switch:
1. Right-click on Command Prompt in the Accessories program group of the Start menu. Click Run as Administrator.
2. At the command prompt,
3. enter “bcdedit /deletevalue IncreaseUserVa”
4. Restart the computer.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: sanyaellia.7198

sanyaellia.7198

  • Crash <—*
    OOM: Heap, bytes=8388728,
    App: Gw2.exe
    Pid: 5612
    Cmdline:
    BaseAddr: 00340000
    ProgramId: 101
    Build: 54779
    When: 2015-11-01T11:36:32Z 2015-11-01T19:36:32+08:00
    Uptime: 0 days 0:05:29
    Flags: 0
  • System <—*
    Name: MYCOMPUTER-PC
    IpAddr: 59.189.215.71
    Processors: 4 [GenuineIntel:6:10:9]
    OSVersion: Windows 6.1 (32 bit)
  • System Memory <—*
    Physical: 340MB/ 3558MB 9%
    Paged: 2469MB/ 7114MB 34%
    Virtual: 72MB/ 3071MB 2%
    Load: 90%
    CommitTotal: 4645MB
    CommitLimit: 7114MB
    CommitPeak: 4648MB
    SystemCache: 287MB
    HandleCount: 28372
    ProcessCount: 72
    ThreadCount: 1105
  • Process Memory <—*
    Private: 1935MB
    WorkingSet: 1782MB
    PeakWorkingSet: 1787MB
    PageFaults: 1815146
  • Memory Category Usage (Inclusive) <—*
    [Category] [Size(MB)] [Count]
    Root 912.97 1531960
    VRAM 470.57 34701
    Art Assets 441.76 8627
    Programmer Data 348.29 345215
    Anim Import Packfile 229.78 956
    Anim Import Models 229.78 956
    Game 137.82 117759
    Engine 126.86 176678
    Character Models 123.96 2648
    Content 96.50 37301
    Uncategorized 92.12 1158098
    Gr 82.92 118095
    Composite Models 78.95 1492
    VRAM – Gr Postproc 70.80 17
    VRAM – Composite Tex 61.37 246
    VRAM – Character Geo 61.13 1107
    Map Assets 61.09 2813
    Collections 59.71 10095
    Dictionary 57.24 2026
    VRAM – DDI Shader 56.88 29708
    Prop Models 56.30 841
    Prop Packfile 55.76 182
    Character Packfile 44.38 367
    Composite Packfile 43.04 1185
  • Memory Category Usage (Exclusive) <—*
    [Category] [Size(MB)] [Count]
    Anim Import Packfile 229.78 956
    Content 96.50 37301
    Uncategorized 92.12 1158098
    VRAM – Gr Postproc 70.80 17
    VRAM – Composite Tex 61.37 246
    VRAM – Character Geo 61.13 1107
    Dictionary 57.24 2026
    VRAM – DDI Shader 56.88 29708
    Prop Packfile 55.76 182
    Character Packfile 44.38 367
    Composite Packfile 43.04 1185
    Gr 42.00 3373
    Composite Tex Pookitten 134
    VRAM – Prop Tex 32.25 520
    VRAM – Gr Geometry 31.84 240
    VRAM – DirectX Geo Buffers 30.56 1520
    VRAM – Effect Geo 29.66 665
    Text 28.07 4149
    Effect Packfile 24.46 322
    VRAM – Terrain PgdImg 15.00 60
    Audio 14.90 1397
    VRAM – UI Textures 14.53 347
    Collide 14.41 2578
    Collide Havok 12.14 16480

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

  • ClientContextThreadProc Thread 0xe6c <—*
  • Trace <—*
    Pc:0064d92f Fr:05f0f8cc Rt:006e5e50 Arg:00000000 00000000 012e5008 00000243
    Pc:006e5e50 Fr:05f0f90c Rt:006e67f7 Arg:00000000 0000002a 05f0f950 00000000
    Pc:006e67f7 Fr:05f0f940 Rt:00f52b82 Arg:000000a3 00000002 8ac292e8 8ac2f1ac
    Pc:00f52b82 Fr:05f0fa3c Rt:00f4f751 Arg:8e8b0384 b0996b30 05f0fa84 00f5046f
    Pc:00f4f751 Fr:05f0fa4c Rt:00f5046f Arg:00000000 03d87410 0000001c 0000001c
    Pc:00f5046f Fr:05f0fa84 Rt:00f478d8 Arg:00000000 0064edf9 00000638 0068d040
    Pc:00f478d8 Fr:05f0fad4 Rt:0098651b Arg:3ce56042 3cf2efea 05f0fb64 0746dab8
    Pc:0098651b Fr:05f0fb08 Rt:00988dbf Arg:3cf2efea 007fc803 03f4d010 03f4d460
    Pc:00988dbf Fr:05f0fbb0 Rt:007fa77e Arg:03f4d010 00000002 00000002 00000010
    Pc:007fa77e Fr:05f0fc2c Rt:007fb992 Arg:8e8adc73 01d11499 c0a65acc 00000001
    Pc:007fb992 Fr:05f0fc6c Rt:007f9f51 Arg:03bf2d30 02027408 0064ef78 00000000
    Pc:007f9f51 Fr:05f0fc8c Rt:007a0730 Arg:03bf2d30 c0a65a64 00000000 02027408
    Pc:007a0730 Fr:05f0fcc4 Rt:007a0858 Arg:00000000 05f0fcdc 76e2ee6c 02027408
    Pc:007a0858 Fr:05f0fcd0 Rt:76e2ee6c Arg:02027408 05f0fd1c 77dc3ab3 02027408
    Pc:76e2ee6c Fr:05f0fcdc Rt:77dc3ab3 Arg:02027408 72054d6e 00000000 00000000
    Pc:77dc3ab3 Fr:05f0fd1c Rt:77dc3a86 Arg:007a07dc 02027408 00000000 00000000
    Pc:77dc3a86 Fr:05f0fd34 Rt:00000000 Arg:007a07dc 02027408 00000000 00000000
  • Thread registers <—*
    eax=05f0f440 ebx=05f0f888 ecx=012e5008 edx=05f0f888 esi=76e1f26a edi=00000000
    eip=0064d92f esp=05f0f864 ebp=05f0f8cc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

eax-32 05F0F420 9affba20 05f0f50c 0041ae8c 05f0f750
eax-16 05F0F430 05f0f470 05f0f490 74fb812f 05f0f440
eax 0 05F0F440 80000003 00000000 00000000 74fb812f
eax
16 05F0F450 00000000 05f0f820 8bbedea0 00000000
eax+32 05F0F460 00000000 3f3fffff 3f2fffff 3a40a5a0
eax+48 05F0F470 03428564 05f0f4d8 03428560 b8c00000
ebx-32 05F0F868 012e5008 00000243 00000000 9aa10f84
ebx-16 05F0F878 9aa10f70 0f921430 00000000 00000001
ebx 0 05F0F888 70616548 7962202c 3d736574 38383338
ebx
16 05F0F898 00383237 0009a02c 0009a02c 05f0f8cc
ebx+32 05F0F8A8 007544d5 00000000 9aa10f8c 05f0f8c8
ebx+48 05F0F8B8 0f921430 9aa10f8c 0f921430 00000000
ecx-32 012E4FE8 005ac760 00bcd5c0 00391b70 0040b970
ecx-16 012E4FF8 0052a990 0053fb10 0052a9e0 006e6cb0
ecx 0 012E5008 2e5c2e2e 2e2e5c2e 676e455c 5c656e69
ecx
16 012E5018 475c7247 78655472 65627543 7070632e
ecx+32 012E5028 00000000 26262030 49432220 65547247
ecx+48 012E5038 72757478 62754365 74614465 6f702061
edx-32 05F0F868 012e5008 00000243 00000000 9aa10f84
edx-16 05F0F878 9aa10f70 0f921430 00000000 00000001
edx 0 05F0F888 70616548 7962202c 3d736574 38383338
edx
16 05F0F898 00383237 0009a02c 0009a02c 05f0f8cc
edx+32 05F0F8A8 007544d5 00000000 9aa10f8c 05f0f8c8
edx+48 05F0F8B8 0f921430 9aa10f8c 0f921430 00000000
esi-32 76E1F248 90909090 9825ff90 9076de1d 90909090
esi-16 76E1F258 909005eb ff909090 de1c0c25 90909076
esi 0 76E1F268 ff8b9090 5dec8b55 909005eb ff909090
esi
16 76E1F278 de1db025 90909076 186a9090 e1f32068
esi+32 76E1F288 da7ae876 4d830000 35ffffe4 76ea6010
esi+48 76E1F298 13a015ff f63376de 33fc7589 7d8947ff

  • Code <—*
    0064D90F 806a2a01 8d45bc6a 4050e8e2 68ffff83 .j*..E.j@P..h…
    0064D91F c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
    0064D92F e85c9400 008b55b4 8b45b88d 5a178b75 .\….U..E..Z..u
    0064D93F 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C….f.s
    0064D94F f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
    0064D95F 68e50300 00bafc69 2a01b990 6a2a01e8 h……i
    …j*..
  • Stack <—*
    05F0F864 0064d934 012e5008 00000243 00000000 4.d..P..C…….
    05F0F874 9aa10f84 9aa10f70 0f921430 00000000 ….p…0…….
    05F0F884 00000001 70616548 7962202c 3d736574 ….Heap, bytes=
    05F0F894 38383338 00383237 0009a02c 0009a02c 8388728.,…,…
    05F0F8A4 05f0f8cc 007544d5 00000000 9aa10f8c …..Du………
    05F0F8B4 05f0f8c8 0f921430 9aa10f8c 0f921430 ….0…….0…
    05F0F8C4 00000000 c0a65e6c 05f0f90c 006e5e50 ….l^……P^n.
    05F0F8D4 00000000 00000000 012e5008 00000243 ………P..C…
    05F0F8E4 0000002a 00000000 9cecabb0 9aa10f70 ………..p…
    05F0F8F4 810ac684 810ac684 05f0f940 006b4d90 ……......Mk. 05F0F904 810ac684 00000001 05f0f940 006e67f7 ........….gn.
    05F0F914 00000000 0000002a 05f0f950 00000000 ….
    …P…….
    05F0F924 adc2b6fc 01327e04 adc2b9f2 00000001 …..~2………
    05F0F934 00000001 adc2b9f2 00000001 05f0fa3c …………<…
    05F0F944 00f52b82 000000a3 00000002 8ac292e8 .+…………..
    05F0F954 8ac2f1ac 00000008 00000080 00000008 …………….
    05F0F964 0fa10e08 0fa10df4 b1e2f3e0 05f0f9f0 …………….
    05F0F974 0125ff92 014fd408 0fa10df4 0fa10dd0 ..%…O………
    05F0F984 b899b010 00000001 77da569c 74fb78a6 ………V.w.×.t
    05F0F994 05f0f9dc 001f0003 00000000 01820270 …………p…
    05F0F9A4 05f0f9f0 05f0f9e8 0077e1a0 0382b4e8 ……….w…..
    05F0F9B4 0001db56 8af321b0 8155a000 81751070 V….!….U.p.u.
    05F0F9C4 05f0fa1c 006747a9 8155a000 05f0f9f0 …..Gg…U…..
    05F0F9D4 00000005 00f52a74 b0996b30 7ae84750 ….t*..0k..PG.z
    05F0F9E4 00000000 00000003 00000020 05f0f950 …….. …P…
    05F0F9F4 00000001 00000000 00000000 00000000 …………….
    05F0FA04 00000040 00000004 adc2a0bc adc2a1f4 ............... 05F0FA14 00000000 b0996b30 00000020 fa0f06b0 ....0k.. ....... 05F0FA24 00000000 00000005 05f0f950 00000000 ........P....... 05F0FA34 05f0f950 c0a65c9c 05f0fa4c 00f4f751 P....\..L...Q... 05F0FA44 8e8b0384 b0996b30 05f0fa84 00f5046f ....0k......o... 05F0FA54 00000000 03d87410 0000001c 0000001c .....t.......... 05F0FA64 63ffedd0 8e8b0384 01d11499 00000000 ...c............ 05F0FA74 00000000 00004e20 00000000 0743bb90 .... N........C. 05F0FA84 05f0fad4 00f478d8 00000000 0064edf9 .....x........d. 05F0FA94 00000638 0068d040 0f84d910 00000028 8....h…..(…
    05F0FAA4 6f7ff290 05f0fadc 0068b8b1 6f7ff290 …o……h….o
    05F0FAB4 00000028 01360e5c 0000001c 0065cd5a (…\.6…..Z.e.
    05F0FAC4 00000010 006813ef 03d87410 00000008 ……h..t……
    05F0FAD4 05f0fb08 0098651b 3ce56042 3cf2efea …..e..B`.<…<
    05F0FAE4 05f0fb64 0746dab8 03f4d054 3ce56042 d…..F.T…B`.<
    05F0FAF4 3cf2efea 3cf2efea 3cf2efea 3ce56042 …<…<…<B`.<
    05F0FB04 3ce56042 05f0fbb0 00988dbf 3cf2efea B`.<………..<
    05F0FB14 007fc803 03f4d010 03f4d460 00000001 ……..`…….
    05F0FB24 00000002 00000002 00000010 05f0fb48 …………H…
    05F0FB34 05f0fb50 03f4d460 00000002 05f0fc18 P…`………..
    05F0FB44 0000000c 00000000 0746dac8 00000000 ……….F…..
    05F0FB54 03f4d054 00000001 03f4d010 05f0fba0 T……………
    05F0FB64 0746dac4 03f4d04d 007baf77 03f4d38c ..F.M…w.{…..
    05F0FB74 007fcb63 03f4d010 00000000 00000000 c……………
    05F0FB84 05f0fbb0 05f0fbc8 007fae1f 03f4d010 …………….
    05F0FB94 001b3398 00000001 03f4d358 00000000 .3……X…….
    05F0FBA4 05f0fba4 05f0fba5 c0a65d10 05f0fc2c ………]..,…
    05F0FBB4 007fa77e 03f4d010 00000002 00000002 ~……………
    05F0FBC4 00000010 05f0fc18 03f4d460 02027408 ……..`….t..
    05F0FBD4 00000001 001b3398 4b57562f 00000001 …..3../VWK….
    05F0FBE4 00000000 77da58bc 74fb1876 00000000 …..X.wv..t….
    05F0FBF4 74fb189f c0845916 00000001 0000000a …t.Y……….
    05F0FC04 02027408 00000024 00000001 00000000 .t..$………..
    05F0FC14 00000000 8e8adc73 01d11499 001b3398 ….s……..3..
    05F0FC24 0000001c c0a65a8c 05f0fc6c 007fb992 …..Z..l…….
    05F0FC34 8e8adc73 01d11499 c0a65acc 00000001 s……..Z……
    05F0FC44 001b3398 02027408 00000001 02027408 .3…t…….t..
    05F0FC54 05f0fc3c 00000001 05f0fcb4 007a0a70 <………..p.z.
  • Error Logs <—*
    auto selecting permutation
    Model ‘0×082244’: Failed to resolve AimIK bone indices.
    Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
    Model ‘0×123674’: Permutation ‘boworange’ not found, auto selecting permutation
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Model ‘0×082245’: Failed to resolve AimIK bone indices.
    Couldn’t find projectile effect for skill ‘KIWQR.F77q2’
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Model ‘0×082244’: Failed to resolve AimIK bone indices.
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Model ‘0×082244’: Failed to resolve AimIK bone indices.
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Model ‘0×082245’: Failed to resolve AimIK bone indices.
    Model ‘0×082244’: Failed to resolve AimIK bone indices.
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0×00d956
    Texture missing mip chain: 0×00d95a
    Texture missing mip chain: 0×00d95c
    Model ‘0×082245’: Failed to resolve AimIK bone indices.
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0×00e689
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Couldn’t find projectile effect for skill ‘KIWQR.F77q2’
    Model ‘0×123674’: Permutation ‘boworange’ not found, auto selecting permutation
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0×010140
    Model ‘0×082244’: Failed to resolve AimIK bone indices.
    Couldn’t find projectile effect for skill ‘INSc/.NUlM9’
    Couldn’t find projectile effect for skill ‘KIWQR.F77q2’
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Couldn’t find projectile effect for skill ‘INSc/.NUlM9’
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Model ‘0×123674’: Permutation ‘boworange’ not found, auto selecting permutation
    Model ‘0×082243’: Failed to resolve AimIK bone indices.
    Model ‘0×123674’: Permutation ‘boworange’ not found, auto selecting permutation
    Couldn’t find projectile effect for skill ‘KIWQR.F77q2’
  • DirectX Device Info <—*
    VendorId = 0×10de
    DeviceId = 0×11c0
    Version = 9.18.0013.1106
    Description = NVIDIA GeForce GTX 660
    Compat = 0×00100800
    VidMem = 2048 MB

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: sanyaellia.7198

sanyaellia.7198

Hi anet can we at least get an answer?
I am really angry at this crashing issue as i never had such an issue prior HOT release.