Showing Posts For scottv.6507:
my latest support update:
“After the initial declined attempts from your bank, your purchase attempts triggered one or more of our systems that is meant to detect and prevent fraud. For security reasons, I cannot tell you how our system detects high risk transactions. Telling you what causes your purchase attempts to be high risk would be doing this and would provide information regarding how to possibly circumvent the system, compromising its ability to do its job correctly.”
sorry, but this needs to be fixed. I have done nothing wrong, I WANT to give them more money, sigh…
here is my ticket
Incident: 120902-000778
If this is the case – that makes no sense.. why isn’t there a FAQ on this or anything?
I don’t think I fall into the master account scenario because I have tried purchasing gems with 4 different credit cards and paypal. Only once the block was removed for 24 hours could I buy gems. Once 24 hours had passed, I am blocked again.
I had (have the same issue) – basically, I attempted to use a BoA credit card to buy some gems. BoA flagged the card as possible fraud. I called BoA and got that cleared up (they denied the charge). I still was unable to purchase gems (i.e., give Anet money). I opened a support ticket, they said they could give me a 24-hour lift on my fraud suspension. I was then able to purchase gems (I uses a different credit card), it has been 24 hours later and I can no longer purchase gems.
I am not sure what the problem is – The latest response was they are only able to lift the fraud suspension for 24 hours and then I have to contact my credit card company (which I already did). I am completely flabbergasted at this. I am currently awaiting a response.