Guild Wars 2

I got mine! Yay.

Jason King.2647:

Hey everyone,

It sounds like there may have been a breakdown in communications on this matter, judging by some of the responses you’ve received. We had a meeting about this issue this afternoon to help ensure that everyone is on the same page, and contacting Customer Support is still what we’d prefer if you’ve been affected by this bug.

As we’re currently exploring different solutions, you may get a response similar to the one Bellbane received:

Bellbane.3910:

We are in the process of investigating this issue for you and you should receive an update as soon as we have more information to provide. We may need more time if you contacted us on a weekend or holiday, but someone will respond to this support ticket as soon as possible.

Regards,
[GM] Balmungskies
The Guild Wars Support Team

Once we are able to implement a solution, we’ll provide more information at that time.

To help CS identify your ticket, if you haven’t submitted one already, the best thing is to make sure that your ticket has a clear subject. For example, you may want to mention the affected Draconic armor.

Thank you for your patience in this matter! We’re getting close to a solution for this, so please bear with us as we go through our initial growing pains.

Sorry, so just to make sure – I just resubmitted a bug report (escape -> support -> report a bug), is that the form of submission you are asking for?

I don’t know of another way to submit an in-game ticket.

pokes around

I’ve included a screenshot of the window.

EDIT:
Just in case, I’ve also submitted a report on the website (incident 121005-000299). I submitted it under Bug Report (Gameplay), though I’m not sure if this is the right spot for it. I made the title of the report “Box of Berserker’s Draconic Armor Bug”.

crosses fingers

Okay, looks like they’ve made the boxes give the correct items with the latest patch.

I hope they can fix our items soon…

Momo.9230:

Bad timing I guess? It’s the weekend so most of the staff are probably off duty.. And any definite decision will have to be discussed and made only next week.

Yup, tis a weekend. I hope at least something gets done during the week. I, for one, haven’t even received a reply.

Yep, same thing as Xanen over here. Yak’s Bend server.

Yeah, a bunch of us have had the same problem

Check out the other thread;
https://forum-en.gw2archive.eu/forum/support/bugs/Box-of-Berserker-s-Draconic-Armor-BUG/first#post31389

Considering that we’re spending 10g on these items, that kindof makes us part of the GW2 1% in terms of the economy. I hope they have the time to fix it, as we’re amongst the more dedicated playerbase.

Same thing happened to me just moments ago, wish I’d read this earlier!

I’m seriously annoyed, that 10g took me ages to get.

ED: Hah, looks like we both got the same bug within moments of one another. Build issue?

I hope you can help Anet : /