Guild Wars 2

Sariel V.7024:

Siobhan.5273:

AMA is a “Reddit” thing however, it is usually because it is done for celebrity interviews and there is a moderation element involved in the Q&A process. Since that was pretty much a non-issue here, I’m not really sure why these forums couldn’t be utilized, other than their personal preference for Reddit as has been voiced before.

Reddit is far better suited for handling a conversation of this nature. Responses are threaded individually, so bits of the conversation are easily linked, followed, and responded again to. On this board there might be 5-10 pages of posts between question and response, depending on how much attention the initial post gets..

Then they could have at least announced it with some notice, right? I mean, we all heard, and do hear about these “guild chats” every 5 minutes… on the launcher, on the forums.. all with notice. Point is, and as this “communications” (haha! I literally giggle when I write that now) thread goes, they do not know what it means to communicate here. But you can literally “summon” their presence into threads over on Reddit.

What they should do is bite the bullet and move all official communication there, right? Or as posted above by Chyanne Waters.8719, at the very least, post a link to Reddit on the GW2 page along with the ones to their FB and Twitter page. It doesn’t matter if ANet “controls” the conversations there. What matters is they are having conversations there. They’re not having them here. The average customer wouldn’t even fathom going to Reddit to speak to anyone from ANet, they’d come here… and be greeted to cobwebs.. and if it’s not official, why the heck does ANet spend so much time over there answering player questions that are asked here, too!?

It’s bologna. We’ve heard that the forum software is outdated here, the developer of the forums ran away like the story of the dish and the spoon, the layout at Reddit is nicer, they send them cupcakes, etc, etc. So. Sick. Of. The. Deflection.

Communication. Speaking of. Has anyone read this post in Just a flesh wound’s daily Reddit Updates thread? I bet that customer would have loved not having to go to Reddit to get some communication.

-Edit- I see a few more posts from another thread (2 above mine) got “merged” into this. Cool beans.

Michael Fejervary.8576:

I think the sad part is how anyone regardless of play style or personal choice of how they get to the end goal is even being bagged on at all for something they did based on the developers actions and encouragement.

Most just miss the point.

It appears to me that those upset are not whining, but just upset that they invested personal time in something that was intended to be worth something only to find out that the fix made everything about what they had just done worthless with nothing to show for it in return.

Your entire post was eloquently written, and IMHO, spot on. Thank you for wording that so perfectly!

I snipped and quoted the above part just to highlight my sentiments on the issue. I am so bad at PvP, I mean baaaad. In UO, my first online gaming experience, I ran from reds. RAN. When Trammel was introduced, I left Felucca so fast.. and never returned until they made it worth my while to dungeon there (dungeon Shame..ahh, the pk’s!).

In WoW, I was that one player that could get stun-locked seemingly forever, on my hunter, priest, lock or pally! There were PvP achievements that had to be done for the Meta (Violet protodrake, anyone?) that I did (Children’s Week and AV, folks?) and never said boo about. I did it, painful or not because I wanted the reward at the end. I didn’t run to the forums and scream about “x-achievement isn’t fair because I have horrid reflexes, carpal tunnel or because deadly boss mods doesn’t warn me about players!” I did the required task, and I earned my rewards, and I was proud I did it, even if it took many dirt naps.

This was just poor communication. Really poor, and it’s disappointing because my time is worth something even if it’s trivial to someone else.

*edit- I think they also punished those of us who did these achievements the honest way rather than punish all the AFK’ers that just glided through it, and that bites.

hardy.7469:

So when there’s another massive content drought and raids are the only thing being released in terms of content and story, will you still say the same thing to gloss over how inaccessible the only major content updates are to the majority of the players?

Do you NOT want to follow the trend of making raids easy to get into for all players? Was it your intent to have an outdated view of them?

Just because you said the raid lore is “side” and not “main” lore doesn’t ignore that for almost 8sh months, it’s really been the ONLY lore (and content) to come out.
Unless you would rather us NOT play the game and instead just read the Wikipedia for the game?

Also if the raid lore is relevant to other stories that you’ll make it available in other places? Why not just make it accessible in the first place!?

This sums it up for me! Thanks, hardy!

Also, a huge thanks to Bobby Stein for posting here and not continuing the trend of Reddit posting that is going on with alot of the GW2 staff. It’s nice to be able to come to the games actual official forums and find relevant information without looking for the pertinent links to it on a 3rd party site.

Lyger.5429:

“Each profession has had their default ground-target decal interchanged with a new profession-specific decal”

Did this happen?

Nope. Just a flesh wound covered that here.

Xulie.6201:

(sorry in advance to those of you tired of these threads)

I don’t want to get into the rights and wrongs and whatnots of AFK farming, I just want to share this information with the community. I was suspended for 24 hours last week for “unauthorized use of third party software”. I was AFK farming with my reaper in MM and was NOT using anything except the reaper’s built-in abilities (no 3rd party software at all). Through a support ticket I asked Anet about the suspension, explained that I was not using 3rd party software and what I was doing with my reaper. I asked if that was why I was suspended. Today I got their response. Here it is in full:

Hello,

We thank you for your patience. While this isn’t an outright bannable offense, it’s best to be careful while AFKing on your Reaper as sometimes a false flag occurs. While I can’t guarantee or deny if this might happen again in the future it’s always best to be mindful of the Rule of Conduct and also the Breaches & Outcomes. (o ??? o)

Regards,

GM Stinky Ghost

“While this isn’t an outright bannable offense, it’s best to be careful while AFKing on your Reaper as sometimes a false flag occurs. "

Oh my.

Update Notes:

Triple Trouble

• Fixed an issue that was causing the Wurm Demolitionist achievement to stall out and prevent the meta-achievement from progressing correctly. The meta-achievement should repair itself when players log in if they meet the criteria for completion.
• Fixed an issue that caused the event to stall out and fail if all three Wurms were decapitated at the exact same time.

I checked mine, and it it is fixed. I know someone else was saying theirs was not. I saw the other wurm bug reported in January, I still have no credit for (Wurmslayer-Defeat each of the great jungle Wurm’s 3 heads), and it doesn’t seem to be mentioned in the notes, not that anyone ever stated it was slated for a fix of any kind… I suppose it can just be done again, and hopefully, for those it bugged on, credit will eventually be given..

Seabreeze.8437:

Gaile Gray.6029:

if you just ask the question straight up and let us get you an answer!

I appreciate the clarification, so thank you for that.

Also—and I mean no offense—given how long it’s taken in the past to get responses from things like visual nerfs, balance issues (i.e. threads asking about thief ricochet trait went on for over a thousand posts without any response), and other important topics, it’s left many people with a cynical view toward how Anet communicates with its players/customers. So naturally, when something like this happens, it’s not unreasonable to think that this was intentional with no explanation.

Exactly.

Ashandar.2570:

I expect LS3 will contain 25 min story, 12 glider skins, 4 BL weapon sets and 6 outfits, and possibly, very possibly, a gem store sale on instant repair canisters, in incremental releases over 9 months.
My wishlist for the next expansion is.. oh, let’s see.. no, nothing.
I fully expect the next expansion to contain 1 completely new fractal, a promise to reinstate the legendary team (don’t worry, they’ll never keep it), a complete remake of the trait system and scrapping of the mastery system (after all they did state that they intended to add to it, ie a clear death sentence). Oh right, and more glider skins!

lol.

Kyvia.5961:

Threads are merging! That is Some sort of response!!!

Kyvia, how much caffeine have you had today? lol!

WilliamDaBloody.2591:

Achievements are not bugged, you just need to make sure you get enough damange on the head. The damage numbers you are seeing can often come from adds.

It is like any other event, if you do not do enough damange you won’t get the chest / achievement.

If it were bugged no one could get them. And the majority of players actually gets credit when a head is killed. For me it was perfect on every three heads the first time I killed each.

Again congrats to the second kill to everyone who participated. Now let’s make it farmable. Still need that mini xD

I still prefer that the title would only be available to teams that actually killed the head. But I understand why is was done this way, so that people can get the title without hoping for other team to do the kill as well (see Marionette Dodging Frustrations)

I did a fair good job of playing whack-a-mole with that cobalt head and got the screenie showing it, but didn’t get the achievement as most others on BG Cobalt tonight didn’t either.

People who have been posting about the on-going Teq bugs, Wurm Bugs, 100% map completion bugs, necro minion bugs, etc, etc. have all asked the same questions. Can we get fixes, answers, retroactive compensation for stuff we earned and were supposed to get and we’ve all been given either no answers, frustrating side-stepping, delay tactics or apologies that seem vague at best. I hate to say it that way, but it just comes off as insincere at this point.

sadatoni.6524:

Glad it’s not just me.

Oh wow, now I know what happened to our 1 other guildmate all night tonight. He kept getting slammed by dc’s during these encounters. Now it makes sense in reading this thread.

Thanks, people. I can call him tomorrow and tell him not to kick the beans outta his system.

It’ll be staying bugged for everyone affected until the next release build (not hotfix) unfortunately.

February 21, 2014:

Crystal Reid.2481:

The fix for this issue required some code changes and we were unable to get this in to a Hot Fix build. You should retroactively get credit for the Meta as soon as you log in once the fix goes live.

March 04, 2014:

Crystal Reid.2481:

The code changes were too risky to get checked in and tested properly for the build today. They will go live with the next release build (Note: An actual release build, not a hot fix).

Original thread with the above responses is located here.

Kajin.5301:

Tweet them. Fb and Twitter grabs their aggro like nothin else, sad current truth.

This cracked me up. I’m one of those people that gets mental pictures of things people say at times and I remembered this picture I’d seen (likely as my son was on reddit or something).. The poor rep who handles the social media would be like this picture..

edit- redid the pic to be smaller and with no worded border.

Search feature is wonky on the forums, but here ya go. It’ll be staying bugged for everyone affected until the next release build (not hotfix) unfortunately.

February 21, 2014:

Crystal Reid.2481:

The fix for this issue required some code changes and we were unable to get this in to a Hot Fix build. You should retroactively get credit for the Meta as soon as you log in once the fix goes live.

March 04, 2014:

Crystal Reid.2481:

The code changes were too risky to get checked in and tested properly for the build today. They will go live with the next release build (Note: An actual release build, not a hot fix).

Original thread with the above responses is located here.

You can see Anet posts by visiting the Dev Tracker forum. They’re alive.

I think the ridiculous thing is it’s been well over 24 hours and they won’t even give the playerbase a well communicated update on the issue.

Sure, you can find something if you dig hard enough, but why not just be open about it?

Siobhan.5273:

Logged into my Ele this evening… launched a fireball… felt like this..

Unlocked Elite on my Ele tonight. Putting her away until this gets addressed.. at least I can do the happy dance for not having to play through this for too long..

chaosmaster.3196:

Is there an official reason on why they are posting on Reddit and not on their own forums?

Nope.

Just a flesh wound.3589:

New reddit post from the brother

A response from “Suck at Love”

Hi Zack here

I wanna shine a little light on the whole cheating matter. I am 100 % aware about the terrible things I have done and said and I assure you, I am not proud of them. I just hope that some of you will understand that there is a story behind this and maybe reconsider the whole “just terrible cheaters/botters/liars and bad human beings” mindset. So here is what I did:

First of all, Stacy had NOTHING to do with any of this. She deserves nothing of the hate we are getting because of me. I kittened up, big time, and I take full responsibility.

A few weeks back, it was very late at night, I got incredibly bored and decided to browse some shady websites. I found a hack. After posting on the thread that I might be interested in trying this software, I got a message from another member of that forum, basically giving me their login-data for the software, because they didn’t use it anymore. This software works by giving it coordinates and teleporting your character to them. People provided the coordinates for various things, like map completion, gathering routes and so on. I decided to try it out by “auto-exploring” Verdant Brink, and porting myself to a few jumping puzzles. As soon is I finished, I felt incredibly guilty and deinstalled the software, not telling anyone about it.

When we posted our Video yesterday, I didn’t even think about this, since the whole center of the banwave was about the Winter Wonderland JP.

I am deeply sorry for what I have done, especially to my sister, who I love more than anything in the world. I wanna apolagize to ANet for wrongfully blaming them. I deserve all the hate we are getting, and believe me, I feel every bit of it. I hate what I’ve done and I wish I could turn back time.

Ah, so here it is. The “It was me, not her! Take me! Take me!”, routine. I also liked the whole, “I installed cheating software, set it up and used it. My account and my sisters were banned for 3rd party usage, but it never entered my mind that it was that software or that time they might be banning me for.”

Blech. Right.

I can get behind this… and I’d support them making a slightly different one being available in the gem store with proceeds going to charity as well.

All 3 players in my home would support it.

Just a flesh wound.3589:

Except….. It didn’t release on April 1st, it released on March 31st.

But timing.
Announcement of Legendary suspension: at the start of a long weekend that’s a major holiday. After 2 posts on the thread all red posts essentially disappear from both the official forum and Reddit. Not even Gayle posts during that time.
Then after 4 days: the announcement of upcoming changes….that will be in 2 or 3 weeks
Then the next day: Sab is released after a nearly 2 year absence. And not on a Tuesday, which is when most updates happen and not on April 1st, but on a Thursday.

I see some managing of player reactions with the timing of all this. First the bad, then let us talk to ourselves to exhauation, then two good things back to back and an update on a non Tuesday.

You noticed that too, hmm?

I agree with all you just stated.

Zoltar MacRoth.7146:

Thoughts for the day: why does it take a player like ‘Just a flesh wound’ to bring us developer news from reddit on that other thread? Why can’t a dev posting on reddit also make a post here linking to his reddit post, just as flesh wound is doing? Or why isn’t there an anet staffer doing flesh wound’s job? And if flesh wound is going to do anet’s work for them, why isn’t he getting paid for it?

Thank you, Just a flesh wound.

I agree with this wholeheartedly.

I know there is a Forum Specialist Program and right now it’s just profession based, but I personally feel Just a flesh wound should be brought on as a Forum Specialist- Communications “rep” for all the work, at the very least.

Kyvia.5961:

Hell, at least they responded to most of those…

Eh, but check out some of those responses. Some of ’em are real doozies.

I’ll be waiting for hotfixes before I go near this content. I’ve had my fill with bugged stuff for now

Wander.5780:

Yay! no more having to post almost daily about this abomination and it’s terrible implementation to get the attention of the Devs. That being said, I’m not getting my hopes up too much regarding the “fix.”

I give John Smith much credit for addressing the issue and for doing so here, on the official forums instead of us, or someone else having to dig the info up from Reddit. That’s a a much needed, and appreciated step forward. I’ll take any little advances for now.

Zoltar MacRoth.7146:

Anet,

Isn’t it about time for a response on this thread? This is affecting the morale of your customers and in the end that affects your profit through customer retention and gem store purchases. To be blunt, avoiding this thread for so long is unprofessional and inexplicable. This is the first place you want to resolve issues like these, before they get out into the wider world via other forums. Ignoring this just doesn’t make any business sense. I, like many others, care about this game. Otherwise I wouldn’t bother to discuss this point time and again, as objectively as I can. There is a clear failure of customer relations in this forum and I cannot believe that you are unaware of this. If there is no-one on staff with the training or time to manage this forum and provide at least the impression that you’re listening, hire somebody – even temporarily. Hire an intern and introduce them with the disclaimer that they’re only learning, that they might make mistakes but at least you’re providing a point of contact. The player base will, I’m sure, accept and appreciate the effort. Your customers just want engagement with you. Again, I can’t believe I’m saying anything you’re not already aware of and I cannot guess at the reasons why you keep silent when it’s detrimental to your business, and when some simple customer expectation management – for which there is ample training and resources out there – would benefit your business. Your players don’t expect you to be omnipotent or infallible. They want to help you grow this game. Sometimes they will disagree on your directions but avoiding that discussion isn’t going to make the problem go away, not here and not in any other avenue of life.

This is another great post Zoltar.

It amazed me that they’d take this road right before the holidays, right after the expansion released. Don’t they want the great word of mouth a satisfied customer base will provide them? Perhaps the gift a happy player might bestow on someone who hasn’t played GW2 before? I can’t imagine recommending the game to a friend, or family member right now, let alone, purchasing it for them as a gift. I feel like the graphics touted with the expansion was a bait and switch. I only came back to GW2 a few weeks before the expansion, after having left not too long after Triple Trouble launched and all of the bugs were ignored, forcing many of us who were in on some of the first kills (ugh, the hours spent) to repeatedly go back and repeat things for achievements or rewards. Once I achieved that, bugs and all, I was done, my whole family left.
We heard of the expansion, looked into it, thought we’d give it a go. Both me and my husband had recently (a few months ago) built new systems, and we were really looking forward to playing with maxed out graphics (a far cry from what we were able to do before, but that was on us and we were fine with playing on low/med settings) like our son does (liquid cooling, sapphire video card, yada yada). The expansion hit and we were thrilled. Everything looked great. The spell animations, etc.. then this. It just feels like they said, “psych!”

I wish they’d at least give us option to slide the settings, not just take stuff away.

Ragnarox.9601:

- Balancing – not mentioned
- WvW updates – not mentioned
- LS3 – not mentioned
- legendary armor and backpiece – not mentioned
- dungeons – not mentioned
….

So what do we get, wall of text, with nothing interesting or even needed. Typical.
So needed content has been suspended, figures.

Yes. You will take that wall of text and you will like it.