Showing Posts For Ester Sauter:

Mail with attachments causes disconnect

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Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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That is really useful information, thank you! I’ll give it a shot with potatoes though I"m sure it’s not that simple. If your friend could get me information, or at least be ok with giving me his character name, that would be helpful in tracking down what is going on.

thanks!

Gliding Bug

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Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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Currently we are tracking a bug on live that allows players who do not have the Gliding Mastery to glide while in Guild Halls. Naturally, that’s not an intended feature of the game, and a fix that will correct it will go live with our next update. Until then we hope that everyone who does not currently have gliding enjoys the experience for the time being.

Mail with attachments causes disconnect

in Bugs: Game, Forum, Website

Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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Sorry to bump an old thread but we have an open bug on this. Is it still happening? If so what are you mailing? We’re having trouble reproducing the issue.

thanks!

Character Position is not saved [Merged]

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Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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Thanks everyone for the reports, we are looking into this now.

Boneflayer Event Bug -- Seen it recently?

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Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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Hey everyone

At HOT launch we fixed a bug we couldn’t reproduce inhouse, where Legionnaire Boneflayer would spawn multiple times.

https://wiki.guildwars2.com/wiki/Help_Legionnaire_Boneflayer_crush_the_Renegades

Because we couldn’t reproduce this in house we were wondering if anyone has seen this behavior since HOT launch? If you have can you give us details? We’d like to put this one to bed for good.

Thanks!

Options reset every time I log in

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Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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Hey everyone

We started seeing this yesterday, some people were fixed with the hotfix but not everyone. We are currently investigating the issue and trying to isolate what makes some accounts different from others. A bug has been opened and I"m linking this thread in there, so if people could post their OS and which client they are using and any other information you think might help we’d appreciate it!

Inventory window keeps resizing

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Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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Thank you, I’ll read the old thread. I’m not getting the issue but like we said before, this one is slippery. If you or anyone else can get it reliably please post the steps and we’ll try to track it down.

Inventory window keeps resizing

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Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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This is a bug that keeps popping up even though we keep fixing it. I’m trying to reproduce it with the small inventory and I’m not succeeding, is there anything else you can tell me? Are you changing zones a lot, are you selling thing from there, salvaging frequently? Any info you can give me will help me track this down (again).

thanks!

64-Bit Client and "A Light in the Darkness"

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Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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Thank you for so much detail! This is something we are aware of and I believe a fix is in the works.

Character creation camera bug [merged]

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Posted by: Ester Sauter

Ester Sauter

GW2 QA Lead

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Hey everyone

We’ve reviewed this bug and I passed off a fix just yesterday. Unfortunately I am no idea on timelines or what update it might be included in, but a fix is coming!