Guild Wars 2

Hi Gaile,

Re my problem as its going round in circles here, as always had great support over the last 7 years from Anet/Ncsoft.

My reference……. credit card purchase [Incident: 120912-002924]

I did get a reply stating was my card company see below stating your stance

Hello,

Thank you for contacting NCsoft Account Support!

After reviewing your account, we see that your first few purchase attempts were refused by your financial institution. Because of those refusals, all subsequent attempts resulted in an immediate error due to our fraud prevention rules.
Please contact your financial institution to determine why your initial attempts were refused by them, and what can be done to resolve that issue. After resolving that issue with your financial institution, please wait a full 24 hours from your very last transaction attempt, then try the transaction again. Please be sure to use >>>>> as the e-mail address when purchasing.

The first few attempts yes (lag at page)then it was resolved see order number below.

….
Order number: 27730244
Order date: 8/24/2012

Now I have spoken to my company and they have stated its not there end as…
There security……….

…….My card is a Pre -Pay..used over 5 years on gw1…….
There response ..YES we flagged your card for the following reasons…

NCSoft are trying to make your account a Direct Debit..
This is not Allowed on any Pre-paid Mastercard…
Advise Ncsoft that our(Mastercard) does not permit this
They have stated it will be flagged again until Ncsoft do not try the above
As any Pre -paid card only allows 1 purchase at a time ..security .

I purchased this pre -pay when Ncsoft stopped Meastro 5 years ago.

So this is catch 22 here each stating its each ones security problem with no thought to the customer.

I apolige for the long winded post

hi I think I have the answer to all this…. Failed on purchase

I was in contact with my card company and they have given the reasons for flagging.

As there security will not do the following.

Hi there , on contacting my card holder they have informed me of the following,

they did flag my card as………………………………………………………

Ncsoft are trying to make the account a Direct Debit.

This cannot be done on any Pre-paid card. (Mastercard)

these are for one of payments and should be as such.

Therefore you will encounter this on any pre-paid Mastercard.
………
I have been using this card for over 5 years on Guildwars 1 when they stopped Maestro card.
…………
so they must make the account as 1 off payments re security on pre -paid cards not direct debit.

So please advise as I only have pre-paid or maestro and what the alternative is.

.. credit card purchase [Incident: 120912-002924]

Therefore the support to askt wait for 24 hours then try again will not work as they problem is ..Pre-paid cards cannot be made as a direct debit

So will you please adise what can I do to purchase

I have a similar issue.

I have purchased before and after a lot of probs it was ratified.
I tried to purchase Gems on the 12th it states ..Failed…..
To-day I tried agin to see if it was ratified …No states ..FAILED
i Tried to login into Support from the game it states.. Blocked / incorrect password
so I cannot even update my ticket now .

Here is the ticket number plus my previous order

.credit card purchase [Incident: 120912-002924]
.

Date:

Sep 12, 2012 11:34

previous purchase below
..
Order number: 27730244
Order date: 8/24/2012

Hi Gaile, as a long time gw player and always had a speedy response re any ticket , this one seems to be giving some kind of confusion
1. My support ticket on the 12th …..credit card purchase [Incident: 120912-002924]

2. I went to purchase more Gems and it asked to confirm if the account is correct re last digits I agreed and it said..Failed

3. I have already purchased Gems as an altholic before I give you the reference number

Order number: 27730244
Order date: 8/24/2012

4.As this is a pre .pay card and only used for GW over 5 years,I have confirmed with the Company there are sufficent funds to proceed and not been flagged by them.

5.I tried to purchase to-day it came up ..Failed again…..now when I try to log into support within game it says account Disabled/wrong password.

6. My accounts from GW1/2 merged albeit from a alt account that has Gwamm ect,
If you could please look into the matter for myself , it does not stop me from playing ect , just a little thing that when you guys have time you could ratify

well I dont agree , leave it as it is.

On a few alts when I have seen this often when I reach it, its all over.

Have to remember not everyones playstyle is not the same as yourself.

Just go with the flow