Hey Gaile!
Since i think Imight have a common probem i hope its ok if I comment on Zaharas issue as well.
Some people apparently baught keys from none-official sellers that where a little cheaper than the stores. Yes that was not the most intelligent move. I did that myself, trusting the seller. I was wrong.
Since the user himself did not in any way want to or meant to play a fraud on arenanet he might hope to be able to reactivate the account by ordering another copy either directly at your website or at a local shop. In that way he would be able to keep the characters progress.
Somewhere it was stated it might be possible to do so.
I really hope there are still chances to reactivate accounts even if the keys used where purchased from someone who did cridt fraud without our knowing. I had no reason to mistrust my seller for example, his “discoount” was just 5 bucks off and there was a legit seeming website and people at different forums told me they where okay whith that site.
This is just an example and might be kind of what happend to Zahar.
I would really like seeing that from arenanet. It would keep me playing. I understand that my purchase might have been not perfect. Still human, i am. Having to explore all the things again would be not so much fun for me and i think that this might ruin the games experience for me i had so far. Yes it IS my own fault. I dont mean to blame ArenaNet in any way. The game is a piece of art. Therefore id be thankfull to be able to continue my story where i left it.
edit: Bolded the most important for quick overview.
D.
