Guild Wars 2

Icee Charr.5410:

hello my brother just got guild wars 2 digital and it says he dosent have a account registered to gw2 and he does have an account sent a ticket got reply on day 2 and said they would send issue to account issue people i guess and day 4 not heard from anyone please help with this issue

Ticket number?

988815 In Queue, will not discuss here.
984960 Solved
985958 We’re trying to get the block lifted, it’s in review with billing.
986246 Solved
983993 In Queue
987031 Solved
984482 Account is ineligible for a rollback. No further review will be taken.
987647 Solved
987496 Solved
979545 In Queue
989295 In Queue
988067 Solved
989627 In Queue
990173 In Queue
994195 In Queue
991671 Temp suspension is over.

983993 Solved
975957 Hacked Resto tickets take time. A lot of time. Your friend is not forgotten.
971809 GW1 Account, Ticket needs to be submitted at
988815 Agent made an error and sent you to GW1. I’ve bumped this, you should hear back within the hour.
985783 In Queue
981982 Solved (twice!) in previous tickets, no further review will be taken.

ukuni.8745:

Michael Henninger.7451:

Wolfar,

I finally got off my kitten and read this guide. There is some magnificent material here. I’ll be testing some of this today. Say hi if you see me in game (mehenninger.2867).

does this mean it’ll get stickied, bout time engi forums had a sticked tutorial.

Heh, why not?

981933 Solved
986642 In Queue ( no dupe tickets, they slow things down )
981622 Won’t discuss here. Ticket is under review.

Gah! Aren’t those bags a crazy-good deal? I’ve sunk sooo much time into getting them for alts. IC is right, pop in a ticket and we’ll fix a lost item for you.

Darklord Acidburn.4781:

ticket number 983270, just posting for a friend wondering why he got banned and how long till the ban is lifted

The ticket has been replied to. =)

Sakura No Seirei.6120:

Michael Henninger.7451:

980355 Known issue, support can’t help. =/

Sorry to follow up, but does that mean my account can never get the Achievement, Meta-Achievement, Achievement Points, and Rewards?

Not at all. When we send out the known issue response it means that the appropriate team is aware of the problem. If the team doesn’t know about the issue we would instead ask you to submit a bug report to put it on radar.

It is, however, impossible for support to give a time frame for fixes. Many factors go into fixing an issue including whether or not it will break something else if changed (bugs beget bugs, and all that).

I’d hang tight and I sincerely hope you get your AP (very) soon.

Wolfar,

I finally got off my kitten and read this guide. There is some magnificent material here. I’ll be testing some of this today. Say hi if you see me in game (mehenninger.2867).

977966 Solved
980300 In Queue
982628 In Queue
980413 No compromise found so ticket has been escalated for review
968126 I can’t discuss another account with you, but suffice it to say that he wasn’t banned for a TP-UI. Decision is final.
980355 Known issue, support can’t help. =/

Looks clear, we’re hearing from other players that are now able to redeem! WOOO!

This should be fixed now, can anyone verify?

970934 Bumped
982637 Closed as duplicate of 975790 – Your duplicate tickets are slowing your review.
975211 Bumped
981622 In Queue
985143 Re-opened by you, in queue
876771 Final response given, we will not review further.
980419 In Queue

Login issues are currently taking ~4 days. Hacked Restorations take longer. I’ve got the teams burning through tickets. Don’t lose hope! =D

Rollbacks are not optional following an account compromise. Your account was very clearly compromised on or near August 5th, hence the rollback. We’ll discuss further in your ticket.

964342 Solved
967698 Solved
968041 Solved
966342 Closed Account
966276 Solved
964311 No Further Review, Solved
966320 Solved
966902 No Further Review, Solved
967943 Solved
968727 Solved
963342 Solved
967287 Policy under review – we’ll re-open if changes are made.
970050 Bumped this.
969703 Solved
970642 Waiting for your reply – check spam folders and filters. =)
968661 Solved
970344 Solved
973961 Pending final review.
969673 Solved
969697 Solved
970367 Solved
968178 Pending review by lead GMs
969934 Solved
971426 Bumped this.
971809 Moved to Guild Wars 1 support.
972444 Pending review by lead GMs
972974 Solved
972393 Solved
973598 Pending Review
979832 Pending final review.
975518 We’re behind on Login issues, we’ll be with you soon.
975520 We’re behind on Login issues, we’ll be with you soon.
973406 They’ll resend soon.
979937 Bumped this.
975790 You dropped in the Queue because of the duplicate tickets. Please only reply to this ticket going forward.
977032 We’re behind on Login issues, we’ll be with you soon.
975957 We’re behind on Login issues, we’ll be with you soon.
971727 Bumped this.
977693 We’re behind on Login issues, we’ll be with you soon.

959972 Solved
959622 Solved
958313 Solved (Sorry!)
938871 Escalated for review
952641 Closed with no response due to outcome of ticket 721752
946654 Solved – Finalized
960837 Solved
963691 We’re behind and you’re not forgotten. =)
960716 Closed as duplicate of 960716
961905 Solved
965740 We’re behind and you’re not forgotten. =)
962427 Solved
963221 Solved
963441 We’re behind and you’re not forgotten. =)
963691 We’re behind and you’re not forgotten. =)

Hurin Rudelius.6853:

Concerning tickets: 87549, 87864, 88808
All of these pertain to the same issue, an account hack and character deletion. I had submitted a couple of tickets prior to these and received expedient responses. For this issue, I received no response in a couple of days, hence the subsequent tickets. It has been over 3 days since the initial ticket with no response.

Is this for Guild Wars or Guild Wars 2? If 2, your ticket numbers are wrong.

golden rose.5473:

About ticket 938871.
My friend is asking for another review. You cant terminate peoples accounts just like that, especially when they never ever used any third party programs. Let me kindly remind you that your system is far away from perfect and the bug in your system a year ago (when many accounts were terminated) totally proves it.
As I see tickets 920565 and 876771 have the same problem.

What was the last precursor you forged?

949796 Duplicates are closed without reply.
944844 We’re waiting for your update.
956798 I suggest going forward in ticket 944844 only as you’re causing confusion by addressing multiple issues at different times with different agents. GM Talon will take care of you.
959206 We replied on Wednesday, check your filters and spam folders. The name censor is staying in place because… well; Crit Toris. Suspensions are only placed on name censors when you try to use alternate spellings more than 5 times. It looks as though the suspension lifts in approximately 5 hours from now.

960716 Not yet 3 days.
959792 Not yet 3 days. – Login tickets are very high, though. You’re in queue and not forgotten.

GM Talon asked me to just leave this here…

https://help.guildwars2.com/entries/27698133-Connectivity

Here are the policies:

We don’t monitor names.
When reported; we review a name manually and as a team.
If it violates policy we change it. We don’t care about how often it’s reported – that has no weight in our decision.
If it is offensive in ANY territory our game is supported – we change it.
Example: Pallet is offensive in a European country but is fine here in the states. (Though why you’d want to be a pile of wood is beyond me.)

You have the right to appeal our decision and explain your viewpoint via submitting a support ticket. We will not weigh in on the forums.

If you repeatedly use offensive names your account will be suspended.

https://forum-es.gw2archive.eu =)

953158 Not yet 3 days, solved.
950276 Solved
946641 Escalated for final review
938871 Final Response already sent.

946648 Final Review took place, decision will not be reversed.
949551 Restorations take time, we’ll get it. =)
941145 Yay!!!
952693 Being worked right now!

941145 Bumping the correct team for a response =D
943583 Solved
942997 SOlved
946654 Solved
945561 Solved
945338 Solved
946648 Solved
948486 Solved
945493 Solved
947810 Under review
947949 Under review
950640 Ticket had a hiccup. Now under review =D
951515 Solved
948634 Solved
949805 Under review
949982 Solved
950179 Solved
951199 I’ve escalated for immediate service.
946641 Under review, you should hear back in the next few hours.
946521 Under review
938871 Solved
951606 Under review

565829 Follow the directions supplied by the agent.
920565 No further review will be given.
932380 Awaiting your reply
825853 Resolved
936338 Awaiting your reply
876771 No further review will be given.
933781 Awaiting your reply
935865 I’ve escalated this for you, no excuse – you should have heard from us by now.
934765 Under review
934249 Resolved
934715 Solved
939348 Under review
938766 Under review
938833 Under review
935906 Under review

HHR LostProphet.4801:

922988: Open since 09.27.14, no answer until now.

I’m looking into why your ticket hasn’t been seen yet. It’s not lost in the abyss – we’ll get this asap.

913929 We will not be discussing this account further.
928960 Our hacked restoration tickets are the one area we are behind on. It’s there and waiting for that team.
925216 This got escalated because the tool we normally use was just updated. I’m sorry about the delay but we’re going to look at this for you. =)

Hooray!! (fillerbecausepostmustbe15characterslongtosave)

925309 & 923022 are duplicates which slow down response time. 916324 is under review and will take some time. I cannot discuss the outcome here.

918216 Under review and should have been addressed. The team is a bit behind and has asked for forgiveness.

912013 Under review but required escalation. This one may take some time due to the nature of the queries required to verify your losses.

Okay, I’ve got the team on your ticket so that we can retry getting you that mail. I’ll look back here throughout the day to be sure this moves forward.

Everything is checking out. Check your spam and junk folders for mail from us.

I just replied in the 3 day and older thread. We have replied to you and you need to follow through on securing your account. If you’re not getting our emails I highly advise you to change your email password immediately.

908217 Solved

920531 Closed as duplicate. 916540 is awaiting your action and response.

909285 Your ticket is under quality review but wanted to get you an answer sooner than later. Your server ties would have been to the server you moved from for that week. The next reset (following Friday after your transfer) your ties would have moved to the new server.

Shift.5793:

I know that Anet wont do anything about any account problems, but I needed to say that this is a horribly implemented system that seems like it wasn’t though through with the player in mind.

I’m offended! Submit a support ticket and we’ll take care of that for you.

abominalpanda.7801:

Still waiting (3 days)

Request 911391

Solved (just!). Sorry for the delays but we’re catching up. Thanks for being patient and awesome. =)

Noxid,

Are you trying to access a GW1 account? Update your ticket and let the agent know. I was unable to find an account with the info you provided.

893500 Final Response Sent
911420 Final Response Sent, We will not review further.
911489 Under Review, high volume is slowing us down a bit.

Soooooper fake email. We don’t email players when suspending or terminating accounts.

Turamarth.3248:

Seems quite similar to this phishing email.
https://forum-en.gw2archive.eu/forum/support/account/Common-Phishing-E-mails/first#post2535375

This is definitely the right place to learn how to protect yourself from account poachers.

Vuziiness.9458, it was your first character name that was the issue. We have a policy of blocking renames (following a censor) that are very similar to the original offending name.

tmac, you’ve not been terminated for language; yours is another issue. You can submit a ticket if you’d like to follow up on this.

I understand, but CS won’t deal with anyone but the account holder. Have your friend submit and follow-through via ticket.

Oh, poor GM White Noise got robbed of his pretty banner!

Inculpatus is absolutely correct. If you email is compromised it will likely be monitored to remove emails from support. You may contact us from another email address which takes a bit longer (we have to prove you’re you) but gives you an avenue to correct the issue.

Also, it’s always a good idea to update your email password to a new unique one.

902855 Responded today. Waiting for you to reply.
886018 Browser set language to English, we’ve moved it for you and it awaiting review.
902718 Currently in appeals review for violation of Terms of Service.
906372 Display name changes are only approved when the name is a risk to personal security.
901465 Solved
904280 Under review.
910684 Our team has notified you of what is needed to continue.
900605 Solved
903693 Duplicate tickets slow down our response time. Each new ticket drops you in the queue. Under Review
904365 Under review.
906574 Duplicate tickets slow down our response time. Each new ticket drops you in the queue. Under Review.
905581 I approved the refund this morning, should be your way soon.,
894855 Esclated for review by leads.
892592 Esclated for review by leads.
885754 Esclated for review by leads.
904389 Esclated for review by leads.
907016 Under review.

Got a ticket number I can take a look at for you?

We’re experiencing an issue with messaging where suspensions are concerned. You are likely to see ‘Unacceptable Behavior’ as the reason for the suspension regardless of the actual reason.

In most cases we expect you’ll know the reason for the suspension but if you’re not sure please submit a support ticket and we’ll let you know why your account is suspended.

We are currently acting on this policy.