Guild Wars 2

Your IP has changed and you’re not getting an authorization email?
This is not good news at all

Sideshow Mel.4587:

The character select screen also only shows 7 characters I think. With the 8th slot there should a be little arrow on the right side that let’s you scroll over.

No

It’s been an hour =\

An hour to wait for an automated process? Obviously something is broke.

It’s always something with this game.

Purchased the 8th slot today as you can see here http://i.imgur.com/QXGhZ.jpg

But it’s not showing up. The other two worked like a charm. This time it just ate my gems and left me hang’n

I’ve logged out/shut down the game several times.

The font becomes quite obscured when your UI is set to small. I have a 1920×1080 resolution and enjoy the little bit more screen real estate the small setting affords.

Raf.1078:

If you play the game, harvest for mats and take care of your own business, bots have no meaning outside of personal annoyance to some. They are Anets problem…not mine.

I could give fat rats patootie about bots.

Apparently being clueless is the in thing?

Bots and the associated affects they bring to the economy are indeed detrimental.

Last night? I’ve been waiting for 22 days.

Just thought about this. My account should have been locked/blocked from this unauthorized IP address. So why wasn’t it?

“Can’t” or won’t? There is a difference and I believe it’s won’t.

“launch feature”? Rollbacks aren’t a launch feature. This is something that’s inherently valuable to all databases. If they truly can’t do rollbacks, I feel sorry for the future of this game. Or let me rephrase that. I feel sorry for the customers

Do compromised accounts get items and gold restored?
If they don’t offer at least a simple roll back that’s pitiful.

I lost banked items and gold and that’s it.

Was able to change my email and password today.

Nanfoodle.2439:

All of the hacks talking about are user problems not ANet. Its not ANets fault people register on a 3rd party gw2 forums using the same email addy and password they use to log into the game. Where hackers can get that info easy.

Its not ANet fault that people use the same password for everything. Or that they been using that same password forever. You need to change your password once in a while to keep your info safe.

Its not ANet fault that people use easy passwords that have to do with their personal info. If you are signed up to 15 movie urls and make posted all over your facebook page your fav movie is star wars and your password to GW2 is starwars, how is that ANet fault.

Its not ANet that got hacked!!! Blizzard got hacked and the hackers are checking passwords and usernames people used in that game. If you are using the same username and password from other MMOs you have played. Well again, not ANets fault.

People need to learn how to secure their data.

Your post is nothing but all about placing blame. This is a suggestion forum.

You can’t hold millions of people responsible for their own security. They simply aren’t capable of it and also… things happen. I don’t care how careful you are.

Offer up some suggestions to improve the game and stop pointing your finger.

I too had this issue. I was using Chrome at the time. Tried IE and it worked fine.

Have any and all money whether it be from drops, emails etc dropped directly in your bank.

Any repairs or purchases are drawn directly from this till.

The catch is that, only one time you will need to provide a unique code to gain access and provide proof that you are indeed authorised to access these funds.

You get the first unique code form your account page. You then enter the game and use an in game applet/ui element of sorts and you take that code and it’s not typed in but entered via a clickable mini keyboard like they have in Windows.

This would prevent keyloggers from copying the second key. The first key is irrelevent as it provides only the base from what the second code will be generated from. The second code will be one of many, many millions of possibilities.

Last night my account was compromised. All items that were sellable were put on the TP and sold. Anything else was vendored. And all the gold was then taken and then sent off in a mail to god knows who.

With a system like this or with the same basic principal would have completely negated the whole incident and thwarted the thief.

I won’t go in to a rant complaining about the things Anet should have done or how their security should have been managed right from launch. That would be a complaint not a suggestion. I thnk they know they could have done much better.

22 days no resolution.
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22 days no resolution.
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21 days no resolution.
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21 days no resolution.
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20 days no resolution.

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Please for the love of god hire some support members that don’t go in circles asking the same questions and asking for info that they have already been provided.
Why is this behavior acceptable? Why do you hire people like this?

My reply to their first contact was all the info they needed to sort my issue. Yet they have continued to go in circles with me. They repeatedly give the same advice about check this check that. Did you do this, did you do that, on and on and on. It has become nauseating to be honest.

This lack of competent support is just so unbelievably beyond my understanding.

19 days no resolution.

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19 days no resolution.

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I have an outstanding support ticket that’s 18 days old. Aside from some worthless automated response, there has been ZERO action towards an actual resolution of my problem.

Yet you state that emails have been sent out to those with tickets “at least five days old”

The only email I’ve received from you is an offer to spend more money and upgrade. Wow, that… is… rich.

Today is the last day I wait without further action on my part. I’ll be filing a complaint with the BBB. Don’t misunderstand me, I absolutely love the game and will play it for a very, very long time and also spend my share of money in the store. But this issue of non existent support needs to be reported just so it’s on the record.

A speedy response to my support issue will also get that complaint retracted.

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18 days out and no response from support.
This time frame for support is appalling at best.

This is a 20 second job on your end. Is it really that hard to link two accounts?
At this point I think neurosurgery is an easier under taking.

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18 days out and no response from support.
This time frame for support is appalling at best.
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18 days out and no response from support.
This time frame for support is appalling at best.
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17 days out and no response from support.
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17 days out and no response from support.

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Two weeks with no response or resolution.

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Two weeks and still waiting.

I think I’ll advise friends and family to steer clear of this game and save themselves some frustration.

Poorest customer service I’ve ever seen.

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FOURTEEN DAYS and still no resolution! Really?

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Help please

If two people go to the DMV, one with an expired licence and one who had it stolen or lost.

Who gets priority? The person who is in line ahead of the other plain and simple.

Waiting two weeks to get an issue resolved is ludicrous.

I too have been the support queque as long as mugsmonkey.6549 so why hasn’t my issue with email addresses and linking been been solved?

My GW1 and GW2 accounts have different logins. I’ve tried to make them the same but the system won’t allow it.

I’ve read everything and tried everything but cannot link them myself. I put a ticket in 13 days ago and have received zero help so far.

I can understand support being somewhat overwhelmed. It’s to be expected. But I also expected Anet should have foreseen this and been prepared ahead of time. Two week old support ticket is bad business.

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