Guild Wars 2

Sangrivane.4360:

GaileGray.9587:

Guys, you’re right. I look through this thread and I feel bad — you’re not getting as much information and you should, and I apologize for that.

I’ve sent off an email to the team who is working night and day on various issues related to the BLTC and the Gem Store. I hope to be able to post more in the near future or perhaps one of their team members will post an update. But in the meantime, please accept our apologies for any difficulties you’re experiencing.

If you bought and did not get your gems, update your ticket (don’t make a new one, it slows the process) and we’ll watch for those. If you cannot purchase, we also need to look into those situations. We appreciate your interest in purchasing gems and believe me, we want to make it possible for you to do so!

Thanks, again, for your patience.

Gaile, what is the big difficulty here? Why do you “hope to be able to post more in the near future or perhaps one of their team members will post an update”? The system is clearly faulty. It is affecting THOUSANDS of people and costing ArenaNet THOUSANDS if not MILLIONS of dollars. It is completely unacceptable that ArenaNet has not even ACKNOWLEDGED this problem in the status updates. I’m at the point now where notwithstanding how much I enjoy the game that this whole affair has left such a bad taste in my mouth – that ArenaNet either is incompetent or just doesn’t care – that I going to simply return my copy of the game for a refund and write the game off.

This issue requires DECISIVE action on the part of ArenaNet in a big way. Is this what you and your team spent so much time on? Developing a game so that an absurd system pushes thousands of players away? Players that want to spend money? What am I missing here?

Explain to us why ArenaNet cannot acknowledge this problem in the status updates and why its taking so long to offer solutions. Because soon alot of us are just going to write GW2 and ArenaNet as a company off.

THIS ^

Nice letter you wrote there Sangrivane. I really hope it will reach them, because this whole issue is really frustrating.

It shouldn’t be this hard to just spend my money on something.

I want to share this with you. This is my conversation with the support team.

Hello,

For a few days me and my friends (Netherlands) have been trying to buy the game online. For me, it worked, but suddenly all credit cards and paypal attempts were declined. The same is true when I’m trying to buy gems in the gemstore.

When I use a credit card it says the details are incorrect (while they are correct, i’ve tried with 3 mastercard creditcards), and through paypal it says that there was an error finalizing my payment. It doesn’t make sense, I just want to pay you for goods, but I am unable to.

Help.

I have read the facebook update about questions regarding Gems and the online purchase of the game.

I can assure you that the details I’m entering have been correct with all the attempts i’ve made. (3 different credit cards, 2 paypal accounts)

automatic E-mail from response about the large pile of tickets

Today I’m still not noticing a change. I still can’t buy gems through credit card (Card approval failed, with whatever card I try) or paypal (An error occurred finalizing your purchase.). I really want to buy gems, and have been waiting for almost 5 days now. I understand you are very busy, I just can’t find any information on this error anywhere.

Thank you for contacting us!

Could you please provide the following information so that we may review your billing issue and transaction attempts?

- If the payment was attempted by credit/debit card, please provide the last 4 digits of the credit/debit card used ONLY:
- Country where card was issued: (if you are using a credit/debit card)
- Card Type: (if you are using a credit/debit card)
- If the payment was attempted using PayPal®, the e-mail address associated with the PayPal account:
- Do you have a verified or unverified PayPal account? (if you are using PayPal)
- Country where PayPal account was created/set up: (if you are using PayPal)
- Country where you are currently residing:
- Your billing address, including your billing zip code or postal code:
- The e-mail addresses you used when attempting to make your purchase:

We look forward to your reply.

Regards,
Erick

Yes:

Credit card: Mastercard, issued in the Netherlands, card ending —--

Paypal: —-———————————, I have a verified account set up in the Netherlands.
I reside in the Netherlands.
Billing address: —-—————————————
E-mail I used: —-—————————————-

Thank you for providing that information. Unfortunately I am unable to locate any purchase attempts for Gems under the card ending in —--. Is there another card that you have tried to use or a PayPal® account that we could check?

Please let us know if you have any other questions.

Have a great day!
Lindsay

Hello,

I have last tried to buy gems with that card at september 7th, however, it says Card Approval failed, like it always does while I know the card is valid and charged for sure. (I have actually bought this game using this card! When I tried to purchase another copy of the game with this card for someone else, it started saying ’card approval failed)

However, I’d rather use paypal. Could you check the paypal information I provided? I’ve used that account to try and purchase gems every day since the launch of this game, and it keeps saying “There was an error finalizing your payment.” after I fill in the details and confirm through my paypal.
The problem is not on the Credit card company’s end, and also nog on paypal. It is your system, or maybe the risk-detection system that is interfering with the purchase of my gems.

Please, I just want to buy your products.

… I do not get why you would ask me if there maybe is a Paypal account you chould check, since I already provided you with my paypal information, which is clearly insinuating I DO have a paypal account you could check.

Regards,

Ok, so is this tiring or what?

Oh they are probably very aware, just don’t know what to do with it I suppose. It’s very annoying that apparently you can get flagged, without knowing why, and without actually having bought anything except the game… ?

Edit: I just don’t understand why it has to be THIS hard just to use a buying service in your game. I’ve never ever experienced this much trouble with just buying something, and I’ve played quite some games.

This is getting beyond annoying for me. Why would I have such a restriction. I’m able to buy Riot Points with the League of legends client without ANY problems using the same card and paypal account. Why would it be different here.

Ticket: 120828-017758 , and 120902-008692

(Yes, I’m sorry I made two tickets, that’s because for some reason I wasn’t able to log into my first support account, so i made another one.)

I am not able to buy gems at the store trying multiple credit cards and paypal accounts. it’s been this way since the day the game launched, and my ticket 2 tickets have not been responded to.

120902-008692

I really want to buy gems, please accept my money. ^^