Showing Posts For Wyvern.2430:
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“Hello xyz,
I’m sorry but we cannot assist with this request as the code in question was purchased from an unauthorized reseller. I can only recommend that you request a full refund from them. If they are not willing to assist you, please get help from your financial institution for reclaiming the funds from this unauthorized reseller.
Further replies regarding this issue may not receive a response.
Regards,
Lance
Guild Wars 2 Support Team
http://help.guildwars2.com/"
Did they unlock your original GW2 account? Or are you still suspended on that?
A refund would not help when your original GW2 account had a valid key.
They did accept the code, so they VALIDATED it. They did absolutely nothing to inform you that the key you have bought was illegal. Furthermore buying from a 3th party is LEGAL in Europe.
They were simply not allowed to suspend your account. Only to say that your key was invalid and inform you about why when entering the key on their site.
No respond so far from Anet.
The only response I got was from g2play to say that I did not bought the kinguin (!!) buyer protection, while i did pay for buyer protection!
Anet is not being friendly to it’s loyal costumers by taking it on them instead of taking action to the sites (if illegal) and warning their costumers trough a clearly visible way (in game, news site, mail).
When they key you just bought is accepted, Anet confirms it is VALID. There is no way for the costumer to know he bought an invalid key!
I guess the fact that they are on the verge of bankruptcy is making them do such hasty actions, in spite of their own loyal costumers.
Kinguin is also g2play it seems. Same people
My account is also suspended. Played yesterday and bought it yesterday from g2play. Paid for the protection, but they say it is not so.
The cursor is jumping all over the interface and it is now impossible to fill in correct numbers in the right field. Hope they fix this fast.
No one in the world likes to loose the focus of a cell because of a simple mouse movement after he targeted that one specific cell on purpose!
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