Showing Posts For sinstar.7382:
e) Download Process Monitor from sysinternals.com and see what the last operation gw2.exe tries before the crash is. (Filter > Filter > ‘Process Name’ ‘Is’ ‘gw2.exe’ ‘Include’ > Add). Look for any “Access Denied” messages.
You probably also want to search through the log and see where exactly it loads “d3d9.dll” from. It is possible there’s an extra version thrown somewhere, or it may be loading the version from System32 instead of SysWoW64.
Other than your video drivers and some Windows system DLLs (user, kernel, WoW), there should be very few things loaded from System32.
Thank you sir! Upvote to all those that helped out! I’ve bolded what the error was. I’m so glad this has come to a conclusion!
So. Here’s the story.
I’ve done everything upside and down to get this working. DirectX is also one of the first things I’ve looked into and have attempted multiple times.
I’ve reformatted, made sure all drivers are crisp and clean, and so on. Finally reinstalled my programs. Same error. Same code. Same BS.
So far, things that haven’t worked:
-Reformating / Clean install of Windows 7 64bit
-Reinstalling Drivers
-Rolling back Drivers
-Rolling back before SP1
-Going back to SP1
-Run as Admin
-Delete Local.dat and gw2.tmp
-Verifying that registry is clean
-Defragged disks
-Made sure no Overlays are on.
-AV/Malware scanned D3D9.dll
-Make sure that GW2 has proper rights to open via AV programs / firewalls
-Temp check on GPU/CPU/RAM/HDD
-Made sure case was spotless of dust, as well as all radiators, fans and dust filters.
-Underclocked RAM / Overclocked RAM
-Underclocked GPU/ OCd GPU
-UC CPU/ OCd CPU
-Attempt at clean install of game both from disk and from gw2.com client.
-Have installed nothing other than the necessary drivers/programs/game, so that the game can run.
Pardon my frustration, but when I said I have gone through the FAQ, I didn’t mean I just browsed it, I’ve done everything that I possibly could have thought of, to get this working. Usually I’m the one giving the advice to fix these issues, this one has me utterly perplexed.
Please don’t misunderstand however, I do appreciate the effort for help, at least its something. I’ve been there before, even with experienced people, it can always be something small that they may have missed. So I’m definitely not irate with ya! Just the game situation in general.
Results as of yet.
Disks automatically pump it into the Launcher for some reason.
Launcher will let me log in, however will promptly crash when it wishes to check for updates.
Once this happens, any time I wish to open the launcher, it automatically crashes within a split second, same error message.
_________________________________
Exception: c0000005
Memory at address * could not be read
App: Gw2.exe
Pid: 4264
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16378
Module: d3d9.dll
_________________________
Anything that I haven’t done that could be of any help?
System Specs
Windows 7 64bit
AMD FX-6100 3.30 GHz
Asus M5A88-M
16GB Corsair Vengeance DDR3 1600MHz (4×4gb)
3x WD Caviar Black Sata III 500gb HD
EVGA GTX 560ti
Seems I can’t change in game graphic settings, as launcher crashes the moment it opens. Tried a clean install of GW2, still same error.
Game was working fine until yesterday, which is when I updated both the video card drivers and SP1.
I really don’t wish to reformat just to get GW2 to work, when I do have higher system req games running flawlessly. Seems too fishy to me.
Module: d3d9.dll tells me its DirectX 9.
Before anyone says it. I have browsed the forums top to bottom, as well as the FAQ. At this point, I’m not sure where to go with this.
—> Crash <—
Exception: c0000005
Memory at address * could not be read
App: Gw2.exe
Pid: 4264
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16378
Module: d3d9.dll
When: 2013-01-02T06:43:42Z 2013-01-01T23:43:42-07:00
Uptime: 0 days 0:00:01
Flags: 0
Recent changes,
Updated to 310.70 Nvidia Driver. Rolled back to 306.97, still having the error.
Updated to Win7 SP1.
Direct X 9/10/11 Drivers up to date.
No overlays are running.
This leaves me to believe that SP1 is the issue. However! This leaves me at a rock and a hard place, because I had to get the SP1 update so that I was able to run other games… ie (BF3, CoD:BO2). I really don’t wish to revert back, and deal with that headache everytime I wish to play another game.
Any advice? Or will I be without GW2 until Anet rolls out a new patch that fixes this?
wow no help i guess it is time for an refund
Don’t jump the barrel so fast. I’m sure there are people out there that can answer your question, however many of us aren’t sitting at your computer, looking at your build and actively able to work on it. Guessing will not get us anywhere.
Start Menu, Run> Dxdiag
That will give a lot of information that can be essentially vital for anyone to know what is going on if it is a DirectX issue.
As well, when your computer crashes, as you reboot/power it back on, what error message does it give in the black screen? There will always be an error report. I have noticed that a lot of motherboards lately have been having issues with the North Bridge overheating.
As well, some extremely valuable tools to look into are CPUZ and CPUZ Hardware Monitor. These will actually let you check not only your core temperature, but your fan speeds, your NB/SB temps, your GPU temps and so on.
To me, this sounds like a hard core heating issue, as your computer will actively shut down once your CPU and or GPU core temperatures reach over 110 degrees.
Take a look into it, as well, just because the case looks clean, it is always good to get a can of air and give it a spray down. Don’t forget to get inside and get your heatsink cleaned out on your CPU/NB/SB and GPU. People always forget to give those a spray down.
If it is your NB or CPU, and they have heatsinks, you may need to apply new thermal paste, or look into a better cooling system. If you have a stock fan on your CPU, this may be the time to put together 60$ and invest in something like a Corsair H70 or H100.
But like I said, have patience, provide some info, and you’ll get quicker results.