Guild Wars 2

As the title states, for the life of me I cannot change my password. I have tried random words, numbers, symbols, a mixture. Nothing. I cannot login to the support and no matter what I do, I cannot ask for my password or username as when I input my email I never receive the username/password reset email from the support page. Please help. Thank you in advance.

On a different note but related to this quest, the guard at the vigil fort in vigilant hills that is supposed to let you in this place with the asura gate to fort trinity(where the waypoint is) says “This place is under construction” and does not have an option to enter. Is there another way to go to fort trinity or is the quest disabled by ANet. Im not whining, I understand there are alot of issue to be resolved and I just asking if there is a workaround. I just want to know if I should try a workaround or is it a waste of time atm? Thank you