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Don't blame it on my computer

in Account & Technical Support

Posted by: sirmount.3864

sirmount.3864

This one is probably very easy. If you’re on Vista, Win7, or Win8, it’s very possible that it’s Windows TDR ( http://msdn.microsoft.com/en-us/library/windows/hardware/ff570088%28v=vs.85%29.aspx ). Personally, I feel that it’s the worst thing MS has done for gaming. The detection routines are WAY too aggressive. And Anet can not probably suggest this to you as it would make them liable for any problems that rose from it (I’ve been disabling it since MS implemented it and have had no adverse issues).

Basically you want to set TdrLevel to 0. By default it is 3. Look at the registry keys section of the link I sent you. Make sure to restart after making the change. Aside from that, without knowing more about your system, not much I can suggest. But overly aggressive TDR is typically the culprit of black screens.

I should mention that when I used to get black screens in games, then disabled Tdr, suddenly the games were 100% playable. No crashes, no black screens, no weird stutters.

Hey spork do you mind giving a step by step on how to do this?

Start -> regedit
go to this path HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers
look if there is a value
TdrLevel
http://msdn.microsoft.com/en-us/library/windows/hardware/ff569918(v=vs.85).aspx
if there is, change it’s value to 0, if there isn’t, push right mouse button on graphic drivers new -> DWORD value, call it TdrLevel, set it’s value to 0. Done.
Take note, that this could actually make you unable to quit black screen, without manual pover-off, I did it only because I couldn’t quit my black screens anyways.

Thanks for the help! But unfortunately it still did not help with the black screen problem

Don't blame it on my computer

in Account & Technical Support

Posted by: sirmount.3864

sirmount.3864

This one is probably very easy. If you’re on Vista, Win7, or Win8, it’s very possible that it’s Windows TDR ( http://msdn.microsoft.com/en-us/library/windows/hardware/ff570088%28v=vs.85%29.aspx ). Personally, I feel that it’s the worst thing MS has done for gaming. The detection routines are WAY too aggressive. And Anet can not probably suggest this to you as it would make them liable for any problems that rose from it (I’ve been disabling it since MS implemented it and have had no adverse issues).

Basically you want to set TdrLevel to 0. By default it is 3. Look at the registry keys section of the link I sent you. Make sure to restart after making the change. Aside from that, without knowing more about your system, not much I can suggest. But overly aggressive TDR is typically the culprit of black screens.

I should mention that when I used to get black screens in games, then disabled Tdr, suddenly the games were 100% playable. No crashes, no black screens, no weird stutters.

Hey spork do you mind giving a step by step on how to do this?

pc reboots when I'm playing

in Account & Technical Support

Posted by: sirmount.3864

sirmount.3864

Alot of people are having this issue. I personally believe its a problem with the game itself.

Well if that the case then 400,000+ people that play this game in any given hour don’t have this problem. I don’t have this problem all the friend I play with don’t have this problem. The problem lies in the varied different PC configuration out there Anet can’t test for all of them. Looking threw the tech support forums the number of people that have a problem with this game is very low. I no this doesn’t help with your issue but for all intense a and purpose this game is fairly stable. Just keep researching and trying everything that people have done with success and if you do find an answer please post it it may help others and keep in mind that the problem could be a defective component in you PC.

I dont have this problem personally lol some of my friends do and there is not one solution to the problem

pc reboots when I'm playing

in Account & Technical Support

Posted by: sirmount.3864

sirmount.3864

Alot of people are having this issue. I personally believe its a problem with the game itself.

Black Screen

in Account & Technical Support

Posted by: sirmount.3864

sirmount.3864

My friend also has this problem and he literally tried everything to troubleshoot, but still no solution. There are many others with the same problem.

Game crashing computer at random intervals

in Account & Technical Support

Posted by: sirmount.3864

sirmount.3864

I haven’t been having this issue but my friend that i play with is having it. We play for 3-4 hours and its a random black screen crash and we literally troubleshooted everything. Also he sent tickets and test reports to support and still no solution.