Guild Wars 2

Hi, my friends (HotMale.8715 ) account has been terminated for in-game exploit 5 days now.
He submitted a request 5 days ago, he got a reply from GM Paul that his request was escalated.
He tried to give more information that might help the team but none answered so today he submitted a new request and told me to write here.
First ticket: 447833
Second ticket: 458859
5 days is a long time to be out of the game for no reason, he lost a lot of daily activities, you could at least reply to his next mails to inform him what’s going on, in what stage are you in fixing his problem.
Please understand that he is becoming impatient because he gave lot of his personal time on GW2 and he doesn’t want to stop playing or buying it again

Its been 9 days now since my first ticket to the support about bug with the gift of exploration i got the star next to my name and the achivement title “been there done that” (i have been sending 1 ticket every 24 hour still no answer). It would be nice if they at least answered and said " your Problem will be solved shortly" i wouldnt care to wait like 1 month but i feel like i am knocking at an empty house :P… Plz solve this problem as soon as possible cause it seems that many players have tha same problem!!!