Same problem. Initial startup, new account. Can’t do anything, as everything routes back to a “verify email” page, but – no emails come. Yes, all the gw2 emails are on my contacts, and no, I emptied all folders to make it easier to find any from GW… and nada.
No personal or non automated letters from Support – which I DID get (the typical “Robot1 reporting we recieved your support ticket”).
Googled, read, followed directions as best I could – still nada.
It was a gift – can’t refund