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The payment authorization failed

in Account & Technical Support

Posted by: sword in the stone.6019

sword in the stone.6019

A few minutes ago I answer ArenaNet and solved the problem, buy the expansion and got my code. Thank you very much for the speed. I think the problem is transactions security, they have to unlock your account, my ticket was send today and I have the reply at the same day incredible!!

The payment authorization failed

in Account & Technical Support

Posted by: sword in the stone.6019

sword in the stone.6019

Hello, today had thought acquire the HoT expansion but when paying with my credit card I have this message “The payment authorization failed.” My credit card is enabled for online purchases, I wonder if ArenaNet puts restriction purchase, any “security” to prevent fraud that must be unlocked to buy. I sent a ticket but still not have solution (Nr ticket.2296990). I wonder if someone happened the same thing. Thank you. (sorry for my english)