Guild Wars 2

Hi i recive this email, from arenanet.

I was recently hacked with this email, but mai account is restored

ok thank’s, how i change email in my account?

I update my tiket but i have not received the answer yet.

Hi, i was hacked, and i send petition to support, my account is restored, but i don’t have the items was craft with me, and all gold in my inventory.
All items and gold, i gathered in game, disappeared from my account.
You can restore my account before was hacked?