Guild Wars 2

ticket # 120907-000470

Pretty sure I wasn’t hacked as my e-mail on my account is still the same and I can change my password on the website no problem, but I have been permanently banned for reasons unknown since I haven’t done anything in game to cause a ban, never used foul language in fact rarely talk at all in-game, always friendly, don’t even know any exploits or have the desire to try and find any. Put in a ticket and got an automated response about resetting my password (which I did…AGAIN) the authinticate e-mail button is greyed out so I guess that’s not an option for me? Still can’t log in.

So I got an obviously automated e-mail response today. It just gave me a link for changing my password ( which I was ALREADY able to do) something about phishing which was no help and instructions for how to close my ticket. I went ahead and changed my password again just for kicks, still get the perma-ban error. Thanks… Still no mention of WHY I was banned. Even if I don’t get my account back a valid reason as to why I was permanently banned would be nice. I’m beyond frustrated.

I can read and I’m not alone in this issue, but I’ve never been so disappointed in a game. I tried to log in today and get the perma ban error. I’ve never tried to cheat in-game, have only talked to 2 people both real life friends and only in whispers, have never been disrespectful to any one, and the worst part about it to me is I get no REAL reason why I was banned permanently from a game I just dropped $60 on, just a violation of user agreement. Seriously? I can log into my account on the webpage, even let me change my password and start a forum account. I have been hacked before once on another mmo and known other people that have been hacked and they ALWAYS change your password so you can’t log back onto your account, so tell me why my password still works? I’m really at a loss… no customer support number or Im, just put in a ticket and wait god knows how long for a response and no promise that I will get my account back. I did nothing wrong and feel that Arenanet has cheated me out of my hard earned money. I can promise they will get no more of it.