Guild Wars 2

Again, this is less an argument of over whether or not players should be responsible for their own security. I was a bit hasty in saying the onus shouldn’t be on players. But as a company expecting their customers to pay (and continue paying through the BLTC) for their product, A-Net should be more interested in the satisfaction of their customers.

Consider this analogy: A public pool posts “Swim At Your Own Risk” signs. Effectively, their “terms of service” states: “You’re on your own, so if you drown, ‘sucks to be you’.” Pretty much A-Net’s stance on hacking, right? The difference is, the pool chooses to employ lifeguards. Now you can argue that A-Net’s lifeguards are their email verification and authenticators. On the other hand, a lifeguard is also there to resuscitate you if you happen to get careless and start drowning. Does the pool’s ToS state they have to save you? Nope. Are they legally obligated? Probably not. Is it just the right thing to do? Yep.

Kira.2903:

Its really not that easy to differ a hacked account from a player using his/her account to try exploit from it.
For example:
1: a player can try gamble and later if unsuccessful blame it on being hacked
2: a player can give away/pay for something and then change his/her mind and blame it on being hacked.
3:a player can sell the gold for real money and blame it on being hacked that he /she lost the gold (how can a-net ever differ this from a hacked account?)

To make it look more realistic items can also be deleted.
If A-net start giving back gold how many do you not think will start think out ways to profit out of it??? there will probably be as many different ways as there are players playing gw2. I mean they can always give back the account because the player don’t profit out of it. But if we take my example nr 2 a-net can always “give back” the account because the player don’t profit from it but they don’t have to believe the account was hacked.

While possible, you make some big assumptions. Both Blizzard and Trion offered item replacement when my guilds got hit there. These game companies were able to offer a solution without the entire population turning into virtual criminals or the economies collapsing.

If a game maker really expects that all of their customer base is going to be that knowledgeable and diligent about keeping their systems clean they wouldn’t be in business very long. You need to be a little more realistic. Your average Joe gamer just isn’t going to go through all that just to log on for a couple of hours a night. Sure, maybe they SHOULD, but in the real world people have other concerns, sorry. Therefore, unless a developer is just making games for IT pros and security consultants to enjoy, they should really have a rollback feature implemented at launch. Blizzard has it. They have millions of subs – 95% of which I would imagine don’t follow your above steps just so they can log on for a couple of hours. And yes, lots of them get hacked. It’s part of playing an online game. ArenaNet has chosen to turn a blind eye to that.

ImagoX.4718:

Unfortunately then it comes down to the Terms and Conditions of each company to see what happens in the event of a loss, and under the Terms of Use for GW2 then, basically A-Net is not required to reimburse you for any loss, whether that loss is in gold, in lost “play time”, etc. You agreed that you’re playing of yor own free will and while A-Net will ATTEMPT to make the environment as secure as possible, all of us as players also have a requirement to secure our own accounts.

Keep in mind that bank accounts and credit cards (which store and/or move actual, real money) are protected for consumers (not small businesses) under US Banking Law, but those same laws absolutely don’t apply to “virtual” or proprietary currencies (like GW gold or rare items), no matter how “valuable” they are to us, as players. Bottom line is that there ARE bad people out there and they ARE trying to steal your stuff and they DO have really, really good tools to do so available, so you need to make it as hard as humanly possible for them to do so – hence my suggestions. If you do those… well… nothing is GUARANTEED, but my experience is that basic awareness of the fundamentals of online security (particularly in regards to passwords and antivirus), combined with healthy skepticism re: what links you click on and what sites you visit can be a tremendous help.

Be safe!

Just because something is stated in a company’s ToS doesn’t make it a good policy. That is the issue here, not whether or not ArenaNet is capable of or willing to restore accounts. The question is, why shouldn’t they? The answer: because they really don’t care.

Plus, ANet wants you to buy more bank space if you run out, not just use your alts as bank mules.

ImagoX, no one would argue that those aren’t good standards of practice to use when dealing with account security. However, when those fail? Then what? ANet’s stance is simply, “sucks to be you”. That is NOT acceptable.

I agree with talula. This happened in my old guilds in other games multiple times; the other companies had no problem with restoring both the lost items in the hacked player’s bank and the guild bank. It seems apparent that ANet just didn’t want to add this into their code and is literally unable to do it. IMO, that’s just lazy from a customer service standpoint. Sure, this is a “F2P” game and not sub-based, but if ANet really wants to compete with those companies, they would offer the same level of commitment to their customers.

And to those who think this would only encourage people to not properly secure their account…Really? Why would someone want to go through having their account hacked, even if it was a relatively easy process to restore your account? It’s incredibly UNFUN to be the victim of a hacker. I think it’s safe to say most folks take the threat seriously enough to take reasonable precautions by not sharing the account info and creating decent passwords.

I personally don’t think the onus should be on the customer to keep their account secure. There should be sufficient security measures already in place in any MMO at this point. If we can’t keep our accounts secure without the use of a third-party mobile authenticator, should the player be made to suffer? Obviously, there’s always the possibility that we can get infected by keyloggers and other malware, no matter how diligent we are with virus scans and other precautions. You can’t expect ANet to have any control over that, but sometimes “kitten happens” – to put it bluntly – and paying customers should have some sort of recourse.

How about being a little more creative robopsi?

https://forum-en.gw2archive.eu/forum/guilds/guilds/Aim-To-Misbehave-AIMS-PVX-Darkhaven-is-Recruiting/first#post26765

This is cool! I’m a musician as well, too bad I already have a guild

Hey StarsLife, just FYI. We’re both on Darkhaven and it’s a full server (I just realized that), so you might want to keep that in mind when trying to recruit off-server

Hi tomr,
If you’re still looking feel free to check Aim To Misbehave [AIMS] on Darkhaven. We’ve got about 25 active members but are growing. We do a bit of everything: dungeon runs, WvW, sPvP, or just shooting the breeze in guild chat We’ve also been known to do some “just for the fun of it” stuff like trivia and scavenger hunts.

We have vent and our site is located at atmguild.com.

Here’s our recruit thread if you want more info:

https://forum-en.gw2archive.eu/forum/guilds/guilds/Aim-To-Misbehave-AIMS-PVX-Darkhaven-is-Recruiting/first#post26765

Hi Steveo!
If you’re still looking feel free to check Aim To Misbehave [AIMS] on Darkhaven. We’ve got about 25 active members but are growing. We do a bit of everything: dungeon runs, WvW, sPvP, or just shooting the breeze in guild chat We’ve also been known to do some “just for the fun of it” stuff like trivia and scavenger hunts.

We have vent and our site is located at atmguild.com.

Here’s our recruit thread if you want more info:

https://forum-en.gw2archive.eu/forum/guilds/guilds/Aim-To-Misbehave-AIMS-PVX-Darkhaven-is-Recruiting/first#post26765

We’re still actively recruiting, hit us up in-game or PM me here for more information or if you’d like to join!

PM sent Thanks

If you’re still looking feel free to check Aim To Misbehave [AIMS] on Darkhaven. We’ve got about 20 active members but are growing. We do a bit of everything: dungeon runs, WvW, sPvP, or just shooting the breeze in guild chat We’ve also been known to do some “just for the fun of it” stuff like trivia and scavenger hunts.

Here’s our recruit thread if you want more info: https://forum-en.gw2archive.eu/forum/guilds/guilds/Aim-To-Misbehave-AIMS-PVX-Darkhaven-is-Recruiting/first#post26765

If you’re still looking feel free to check Aim To Misbehave [AIMS]. We’re on Darkhaven. We’ve got about 25 active members but are growing. We do a bit of everything: dungeon runs, WvW, sPvP, or just shooting the breeze in guild chat. We’ve also been known to do some “just for the fun of it” stuff like trivia and scavenger hunts.

Here’s our recruit thread if you want more info: https://forum-en.gw2archive.eu/forum/guilds/guilds/Aim-To-Misbehave-AIMS-PVX-Darkhaven-is-Recruiting/first#post26765

Home World: Darkhaven
Guild Name: Aims To Misbehave [AIMS]
Guild Website: atmguild.com
In-Game Contact: talula.1064 or voxmmo.3859
Focus: PvX
Quick Notes: Close knit group of about 25 gamers who first met in Rift and have been gaming together ever since. We’re all 18+ years and most of us are professionals or full time students. We understand that real life does come first and we respect and understand that. We have vent and an active forum.

Hey NinjaBunnii! If you’re still looking feel free to check Aim To Misbehave [AIMS]. We’ve got about 20 active members but are growing. We do a bit of everything: dungeon runs, WvW, sPvP, or just shooting the breeze in guild chat We’ve also been known to do some “just for the fun of it” stuff like trivia and scavenger hunts.

Here’s our recruit thread if you want more info: https://forum-en.gw2archive.eu/forum/guilds/guilds/Aim-To-Misbehave-AIMS-PVX-Darkhaven-is-Recruiting/first#post26765

I wouldn’t mind the graphical representation of a quiver, but I’m perfectly fine with not having to actually replenish and equip arrows. I’m glad game devs finally realized that having to refill ammo was a “real-life emulation” that was just tedious and not fun. Warriors don’t need to replenish swords, mages don’t need to refill their fireballs, etc. so why should the ranged bow classes have to deal with it?

We have some members already hitting 80 and we’ve started doing regular dungeons runs. We’re looking for all levels and professions, so check us out and hit us up for an invite if think you’ll be a good fit!