I received 3 responses about the ticket i submitted after i found out my game was bugged, 2/3 were to thank me for my patience, the 3rd a GM replied but did not mention my issue at all. No daily rewards, no loot from bosses, dungeons. And no ascended crafting. This is pretty bad considering i only been playing for 2-3 months, everyday counts for us new players. Hopefully they do something for us affected players, I too spent some money to buy gems. Something for our troubles would be a good show of customer service.