Guild Wars 2

Gaile,

It really is a relief to hear that this tool will be implemented soon, but I still do not have my questions answered from other posts:

Who had the compromised account, 1 month ago, for example, may request to return to the point at which it was committed?

I quote again my case, I had my pre legendary item and other items / gold compromised by a hacker 1 month ago, since then I’ve been posting about this and wondering if it is possible to return before this sale? is this possible?

Rajani Isa.6294:

yaztromo.8457:

yes, I understood my question is if I can get my item someday

If they are able to restore to a point before the tool was implemented, you’d loose xp, gold, etc – everything – you’ve done since your account was jacked and restored to you.

On All characters.

Do not mind having to roll back a month to recover from my account just like there was 1 month ago.

With my pre legendary bow The Lover, and my other items…

Ticket Number: 120930-002598 and 121016-000298

I was one of the first to report that my account had been hacked, and I was always told that he would have no tool to recover my lost items, now I see this thread, my question is:

Can I use this service in my account, even though almost one month I was hacked and lost my pre legendary item The Lover and other items?

Do not mind having to roll back a month to recover from my account just like there was 1 month ago.

I was one of the first to report that my account had been hacked, and I was always told that he would have no tool to recover my lost items, now I see this thread, my question is:

Can I use this service in my account, even though almost one month I was hacked and lost my pre legendary item The Lover?

Do not mind having to roll back a month.

yes, I understood my question is if I can get my item someday

Thanks Zerdand…

No further gold, has spent more than 80 again trying to make The lover … I’m about to give up playing, I was pretty upset about that these days I played. a sense of loss, their hands tied.

the solution is to wait for the good will of this tool for recovery and hope that my case will be assessed.

zerdand are totally different. Everything changed when I started playing GW2

Gaile, my question is whether this future you speak, my case, to have passed before the tool be made, it may be appreciated?

I have played wow, lineage, several online games, use my email for years and have never been hacked.

Working with computers, my passwords are hard with especials characters, to difficult an action for hacker people.

I do not know why I had my account compromised, but it took me a good, got in touch with anet, got the account back, I changed all my passwords.

My only problem is my pré-cursor bow , I can not understand why they are so hard to see the server logs of the day I was hacked (there must be tools for that, to filter this information)

Or look at all the prints I sent, showing the historic trading post, the item sold. look at all that gold was sent from my account to a third I do not know who is.

And just get the gold that other account and return my item. That’s all I wanted.

I understand that, but that was my fault I was hacked?

I take care of all my passwords and everything, but it happened, they should have a way to see where it was sent to my gold or my items, and restore it, especially when dealing with a rare item such as The Lover.

Seriously, it makes me sick.

The guy breaks into, steals, profits. I, the customer, should be protected from these things, I get just one, we can do nothing.

I had my account compromised are 25 days.

Regained access the account after 2 days and realized that my items had been stolen.

In the midst of these items had a pre-cursor bow, The Lover.

I opened several tickets to support this time asking that they be looked at the logs, I posted several prints of my bow being sold in TP (TP sales history) and always got the answer that you could not do anything about it.

I tried one more time to farm gold to try to craft the The Lover again after spending more than 80g it. I continue without my pre-cursor.

How is it possible that Anet leave us helpless in this situation?

We are in the hands of unscrupulous hackers, and moreover, knowing that nothing can be done besides get your account back. Farewell items, gold Goodbye, goodbye all.

It is the question? Is there any tool or visualization procedures in the server logs that might help us in these cases?

I hope to see my The Lover again? or should I just settle for excuse us.

You know what upsets me about all this:

You get your account hacked, your pre-cursor sold for a measly 87g ..

Arena Net to prove theft of account, have the account restored, and then be told that they have no tool to get you to return your item sold by the hacker.

Seriously, has spent more 50gold trying again my The Lover and nothing …

I can not count how many tickets open to the GMS, asking for a solution and nothing ..

I’m almost a week without playing, bored with it all

I’m really upset about it and do not believe the support of a company like arena net can not locate and restore these items stolen / lost … =(

This screen shows the moment that the attacker sold my most valuable item, The Lover

Good evening, I went just now in my account after a few days without playing and noticed some strange situations, many items are purchased on the TP logo than 3 days at least, almost all my gold stolen, my most valuable item, the lover bow had been sold in TP and other things, open ticket and got no response, I wonder if you can restore the items / gold to me were stolen, looking through the server logs believe it is possible to verify that the I was there 3 days?

In print, an example of items that were not purchased by me, has at least 30 pages like these, with these random items purchased, waiting position on the case, I have taken steps to protect my account, changing the password to a more difficult to be discovered

As informed in the other 4 times to open ticket into the game, the trading post was buggy when I sold several items, including octoplasma and have not enabled the option to get the gold, you can see the print attached which sold items but I could not get the gold, please kindly check the logs, I have in this gold bag is before sales before this happened two days ago when the TP was falling and turning. It’s frustrating that kind of bug, that is very difficult to get gold in the game and start the game bug on this issue, there complicates.

thanks