Guild Wars 2

Gaile Gray.6028:

zrathos.9257:

so I saw this on the forums: 121115-000111 Account closed (potential fraud issues) and refunded

I was wondering if I bought a new code from guildwars2 site if I could apply it to my account to reactivate it, also can I even use my card or has it blocked. If I don’t hear back from support I will assume my money is no good and you don’t want me to buy from you again.

I updated my ticket with this same question but since I’ve never heard from them I thought I’d post it here as well and maybe Gaile will see it.

Each of these situations needs to be reviewed directly and privately. Please update your ticket to ask the question. I’m sorry that there’s a delay and hope you’ll hear very soon.

Well I would like that but seeing as 121115-000111 is my ticket number and support hasn’t even told me “Account closed (potential fraud issues) and refunded” through email or the ticket system, I thought the forums was my only line of communication. Just trying to get a quicker response.

so I saw this on the forums: 121115-000111 Account closed (potential fraud issues) and refunded

I was wondering if I bought a new code from guildwars2 site if I could apply it to my account to reactivate it, also can I even use my card or has it blocked. If I don’t hear back from support I will assume my money is no good and you don’t want me to buy from you again.

I updated my ticket with this same question but since I’ve never heard from them I thought I’d post it here as well and maybe Gaile will see it.

On 11/11 I bought 2 copies (one for me and one for a friend) from the guildwars 2 site.
On 11/14 both accounts were suspended and we both made support tickets.
On 11/16 for some unknown reason I got my money back, I did NOT do a charge back. I’m happy I was able to get my money back if you plan on ignoring me, but I did pay you for a reason in the first place, I wanted to play your great game. I’d be willing to re-buy the game, however I have heard nothing from support as to why this happened. Before I buy from you again I would really like to know why this happened and why I can trust that it won’t happen again.

My ticket 121115-000111
My friend’s name Obirobkenobi.3012 I don’t have his ticket number at the moment