Showing Posts For Gaile Gray:

Site shop not working.

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Ray Koopa – Problem is, that you can only buy one or the other. It doesn’t give you the option to add Heart of Thorns for $20 in game. I want both

Edit: Correction. It does apparently you have to fill out the CC details first. That’s silly, but ah well

Hey CT — Can you clarify for me? You were not able to add HoT, but after you inserted your CC details you were able to purchase for $20?

Thanks!

Just got an answer to this: You can bundle HoT with any version of PoF in the Gem Store. You are given the option at the end of the purchase flow when you are reviewing your order.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Site shop not working.

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Ray Koopa – Problem is, that you can only buy one or the other. It doesn’t give you the option to add Heart of Thorns for $20 in game. I want both

Edit: Correction. It does apparently you have to fill out the CC details first. That’s silly, but ah well

Hey CT — Can you clarify for me? You were not able to add HoT, but after you inserted your CC details you were able to purchase for $20?

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Site shop not working.

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

We’re very sorry for the delay in purchase options. The team is working on this now!

It is true that the in-game purchase through the Gem Store is functional, but the website is not yet performing properly. We’ll get that addressed ASAP.

Thank you for your support and your patience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - August 1, 2017

in Game Release Notes

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

08/01/2017- August 1st Release Notes

General

Expansion Assets

  • We’ve added a few items to support the announcement of our second Guild Wars 2 expansion on August 1, 2017, at 9 a.m. Pacific Time (UTC-7). Visit our official site to learn more: https://www.guildwars2.com/en/path-of-fire/

BLACK LION TRADING COMPANY GEM STORE

New Items and Promotions

  • The new Living World Season 3 Complete Pack with the first five episodes is now available for 800 gems and can be found in the Upgrades category of the Gem Store.
  • The second expansion’s Deluxe upgrade is available in the Upgrades category of the Gem Store for 2,400 gems. This is only available to players who have already purchased the standard version of the second expansion.
  • The Living World Season 2 Complete Pack is now available for 30% off and can be found in the Upgrades category of the Gem Store for 960 gems for one week.
  • Infinite Unbound Magic Gathering Tools return to the Gem Store for a limited time and are available in the Upgrades category of the Gem Store for 2,700 gems.

Improvements

  • The Total Makeover Kit has been updated to include new hairstyles and faces from the second expansion and is available in the Utility category of the Gem Store.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Continued Account Sharing Investigations

in PvP

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

At this point, we’ve shared what we wanted to say.

We’ll close the thread and post again, or reopen this thread, if further relevant info from ArenaNet needs to be expressed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forums have slowed to molasses speed

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

No change. Still incredibly slow.

Oh shucks!

Well, thanks for letting me know.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forums have slowed to molasses speed

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Here’s today’s update: The problem has continued over the last several days, and we’re still not exactly certain what’s going on. However, today the team member most familiar with the forums — I believe I’ve mentioned Justin before — gave each of the four language forums a sort of “kick re-start” to see if load times improved. Apparently there was something sort of backed up in the database, and doing today’s process may have helped.

So, if you have a chance, can you let us know if load times have improved for you?

Thanks a bunch.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Best place to catch xpac reveal on catch-up?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey Atonement,

There will be VOD on Twitch, for sure. I think we’ll make this pretty easy to find and view, though, as Fluff suggested.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Dreamer

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

its supposed to sound like a horse when you shoot it.

I’ll check with the Sound Team, but I believe the pony neigh is now less frequent. And I have to tell you, as a fellow Dreamer user, I’m glad it’s not quite so.. umm… “vocal” now. Maybe check your sound settings for items and see if there’s an option, but I think the sounds are not all the same with every shot.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Southsun & Crab Toss Offline

in News and Announcements

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Due to a bug, the Southsun Cove map currently is inaccessible and the Crab Toss activity is unavailable.

At the present time, we do not have a timeframe for when we’ll be able to re-enable these two game elements, but the team is continuing to look into the situation and we’ll re-enable both as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forums have slowed to molasses speed

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Yes, load times are really miserable and we’re very sorry for that!

Right now, team members are looking into this problem and seeing what they can do to address it. I’ve found that without logging in, I can get into a post much more quickly, but that does not allow me to participate, so that is not ideal. (And it might not be the case for others.)

I reported this early this morning, and I have not heard back with information about this, but I know it’s being worked on. I’ll post when I know more, and again, we’re sorry for this inconvenience and irritation!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

New update - Network Error on Connection

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I’ve relayed these reports to our team. Can you please confirm that this is still an issue for you? Details that would help:

  • Your geographical location
  • Whether you cannot log in or cannot stay logged in
  • Where you are in the game when you are disconnected: loading screen, a certain map, etc.
  • The error code you receive; if you are not getting a code, please note that.

Thanks very much and please accept our apologies for the inconvenience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

The Real Forum is Reddit .

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

We like Reddit just fine, but there are differences between the two media. Official information, update notes, new about upcoming releases (we’re working on one of those now, actually), and other official info and substantive posts are presented here.

Our “Dev Celebrations (AMAs)” take place on Reddit because the formatting works for them, but that’s not an indication of any sort of official migration.

As to dev “freedom,” well, devs are free to post as they wish here, there, or anywhere else.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Scheduled Server Maintenance: July 28, 2017

in News and Announcements

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

We will be conducting scheduled maintenance on Friday, July 28, 2017, from 12:01 AM Pacific Time until approximately 12:15 AM Pacific Time. During this 15-minute period, players may have difficulty logging in to the game or transferring between worlds. In addition, EU players may not be able to create a new account or access the Gem Store during this timeframe.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fractal Nightmare Chest Disabled

in News and Announcements

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Thank you for your patience while we addressed this issue. The content has been re-enabled.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Official Episode 6 Feedback Thread: One Path Ends

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

As Season 3 wraps up with “One Path Ends,” we’d love to ask you a favor, as we have in the past:

Please share your high-level feedback (75 words or fewer) on Episode 6.

Please mark any spoilers with the spoiler tag (see formatting guide) to avoid giving away the story to those who have not yet played all the way through.

Devs will be reading other threads, of course, and longer or more detailed feedback is welcome. This thread is designed to amass your high-level views.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Are "Intelligent" Macros allowed?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fractal Nightmare Chest Disabled

in News and Announcements

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

We’ve temporarily disabled a fractal chest while we correct its contents. You will be able to activate the chest in your inventory once it has been updated.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Demographics

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey there,

The idea of players offering a poll or creating a demographic chart that represents favorites of any kind would be just fine. What we have a concern about is someone creating a poll whose results purport to present “certified, verified, irrefutable facts” related to matters of greater sensitivity.

For instance, we want to avoid incendiary or trollish polls, like “Should [person] be tarred and feathered [for doing something that the poll’s creator didn’t like].” That just has no place on the forums. Too, some poll platforms can be “adjusted” to ensure that the alleged outcome is exactly what the poll creator desires. This involves not just biased wording, but the actual configurations of the poll. Then, when the results are presented as “100% of players agree with [something]” the truth is “100% of players who participated in the poll and whose votes were registered and whose input was not disqualified or disabled in some way agree with [something].”

So we’re not opposed to polls as a whole, but ask that they be of a positive, constructive, or even just plain ol’ fun nature.

could you ask please if it is possible to get newer statstics?
like some people mentioned anet did
https://d3b4yo2b5lbfy.cloudfront.net/wp-content/uploads/2013/08/1c2c9GW2_Anniv_Infographic.jpg
from that blog/web side post along time ago
https://www.guildwars2.com/en/news/guild-wars-2-the-first-year/

would love to look at something similar 5 year mark

I will see if we have something planned.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Demographics

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey there,

The idea of players offering a poll or creating a demographic chart that represents favorites of any kind would be just fine. What we have a concern about is someone creating a poll whose results purport to present “certified, verified, irrefutable facts” related to matters of greater sensitivity.

For instance, we want to avoid incendiary or trollish polls, like “Should [person] be tarred and feathered [for doing something that the poll’s creator didn’t like].” That just has no place on the forums. Too, some poll platforms can be “adjusted” to ensure that the alleged outcome is exactly what the poll creator desires. This involves not just biased wording, but the actual configurations of the poll. Then, when the results are presented as “100% of players agree with [something]” the truth is “100% of players who participated in the poll and whose votes were registered and whose input was not disqualified or disabled in some way agree with [something].”

So we’re not opposed to polls as a whole, but ask that they be of a positive, constructive, or even just plain ol’ fun nature.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Cooking: the next step

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

This thread was locked in error, and I have reopened it.

When someone makes a relevant, contributing comment in an older thread, we should leave the thread open to see how it develops. Naturally, valueless comments wouldn’t be great, and they might result in a thread closure. But what happened here was perfectly fine. Someone actually went to the trouble of finding a thread (which ain’t easy without a search engine!) and adding meaningful content, and that’s just fine.

I will make sure that the moderator team is aware of our practices, so that a necro post without value is acted upon but relevant comments remain.

Apologies for the error!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Community Showcase Live Archives

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

July 2017 Episode

Special Guest: Ylan Salsbury, Programmer Lead

Featured Artists:

  • Tiikerikani
  • Sildar
  • Ravel
  • limliris
  • Zellk
  • Melociraptors
  • ayarati
  • Grey Catfish
  • Mabaki
  • Renadale Draws
  • Blue Budgie
  • Sylvanhound
  • Sugarwraith
  • Deajj
  • monstrous-hourglass
  • mattlaraart
  • marshybunny
  • kahriiz
  • Robynn-art
  • mathroodhuizen
  • prince-spruce
  • Inauratalux
  • Sera
  • Rentlle
  • Kisae
  • Skaven Zverov
  • Irene Karotsi
  • bremychan
  • multi-attack
  • artbyfey
  • sabuchan
  • shuppies
  • flutti

Callouts for:

  • Roam — new expansion pack for their original tabletop card game
  • DakotaCody: fun video about bags o’ gear
  • Miyafugi — wealth of gameplay videos

Thanks to everyone who creates wonderful fan art, day in and day out. We can feature only a few pieces a month, but we do view and appreciate everything our community makes!

Share here or share on Tumblr (use #GW2 Fan Submission tag). We’ll keep an eye out for what you make!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Scheduled Server Maintenance: July 19, 2017

in News and Announcements

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

We will be conducting scheduled maintenance on Wednesday, July 19, 2017, from 12:01 AM Pacific Time until approximately 12:15 AM Pacific Time. During this 15-minute period, players may have difficulty logging in to the game or transferring between worlds. In addition, EU players may not be able to create a new account or access the Gem Store during this timeframe.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Trailer: "One Path Ends"

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Thought you might enjoy today’s trailer release: https://www.guildwars2.com/en/news/watch-the-trailer-for-one-path-ends/

Enjoy!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

2,263 bags of gear, results included.

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

That’s pretty impressive!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Miniature figure of my character

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

That is great! I’ve already selected for this month’s CSL, but I’m sure to include that in the future!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Heart of thorns violin cover

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I’m wondering — how do I pronounce your name?

Rent-ile
Rent-tee-lay
Rentle

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Community Showcase Live: Wednesday, July 19th

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Just a reminder. See you Wednesday!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

There was a run of about 50 people last night doing an HP train in Auric Basin and Tangled Depths. Several of us got disconnected 2-3 times.

Very sorry to hear that. There was a DDOS incident that ran between approximately 6:45 PM and 7:20 PM PST. If you were making your run during that time, I would imagine that explains your team’s scattered disconnections.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

A connection issue arose late last night (about 11 PM Pacific time Tuesday, July 11) that impacted players in both North America and Europe. After some hours of investigation and work, the issue was resolved for nearly everyone as of approximately 8:00 AM Pacific today (Wednesday, July 12).

I have merged into this thread several separate posts on the subject, and you’ll find the latest news at the end of this thread.

Seeing suddenly extreme loading times. Didn’t have this issue until recently. Would this be related to the ddos attacks? Someone should find them and feed them to Primordius.

The DDOS incidents are usually short-lived and they don’t happen every day, so I don’t think that would account for a substantial period of long loading times. If this is posing a problem — I mean, long load times are never pleasant, but if it’s impacting your gaming — you may wish to submit a ticket so that the team can work with you on this. I sense that this is an individual situation, but the team can provide a diagnostic tool that would be able to analyze what’s going on.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mini -Origami- Bronze Llama

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

That is so pretty!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey all,

Thanks for reporting this issue, particularly rajjy, Oriens, and Healix, who gave helpful details.

In short, we’re aware of the problem, even if it sometimes presents itself differently. I’ve talked with our web project manager, and he confirmed again that this is a known issue and that the site is secure, but we do know that the “scary warning message” may appear for some users and we’re sorry that this is so.

Since I don’t want to tell you to ignore a message of this nature, which oftentime is serious, I have a work around! To reach the support page from the forums:

  • Click GuildWars2.com at the top of any forum page
  • Once on the main website, click “Support”
  • Use “Submit a ticket” (red button in the upper right of the page" to start a ticket with Support.

I’m sorry for having to offer a work-around on this again, but the process above will get you into the system with that one extra click.

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Rajjy — What!?! That’s certainly alarming. Can you tell me when? Would you be willing to see if you still get that message?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

For the few of you who are continuing to have connection issues, we need you to please contact Customer Support in a CS ticket. (Click “Support” at the top of this page, then “Submit a request” to start a ticket.) One of our agents will review your situation with you and give you the assistance you need.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

WvW Bugs and other issues

in WvW

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Bugs should be reported in the Bugs sub-forum. Using “WvW” in the title may be helpful, but that sub-forums is where the reports should be placed rather than in a discussion area such as this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Trouble: What’s your general location?

Xioely: Are you ok now?

CF: Thank you, I will pass that along.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey guys,

We believe that the incident that ran from about 11 PM Pacific time to 8:00 AM Pacific time has been addressed and most if not all players would be able to log in to the game at this time.

However, there currently is a DDOS incident going on. That could impact your ability to log in, so we ask for your patience, and hope you’ll try again in a little while.

UPDATE: The incident appears to have ended.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

RP Servers

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

As I recall, Tarnished Coast was quite a popular home for RPers and it may still be, as well. RPers all endeavor to get into the same map instance, which you probably know can be accomplished for the formation of a group and then the “join [name] on their map” functionality.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Great to hear. Thanks for the update.

Just to clarify, I’m still stuck in that situation. Trying manual repair now by changing target line. I’ll update if it works. I want to find that 1 file and ask the file; Why? xD

Hopefully it will work :/

If that doesn’t help, Duende, I suggest you submit a ticket to Customer Support so they can help you directly. What you’re experiencing may be an individual situation and they should be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Great to hear. Thanks for the update.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hello!

Cambridge UK 5:50pm here. Repairing data archive, occasionally it goes ‘not responding’. It has just finished after 10-15 minutes.

Great — so you’re in then?

[Completely off topic: Dad was an Oxford man, but dear lord, I do love Cambridge, and the King’s College Choir is amazing! Lucky you to be there. And.. now I’m homesick. ]

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Thank you so much for these reports. I’m breathing a little easier now, as it seems we’re able to get in from both NA and EU. Woot!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Gaile – took a few tries with the connection error but managed to log in eventually on usa servers . For those unable to log in – keep trying and you should get there in the end . You know anets on the case when Gaile gets involved so bare with it .

Thanks, Spiritz! May I ask your general location?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I’m checking on this situation again right now. I’ve asked a few questions of our team and of our Network Operations Center to verify that this is resolving in NA and EU, as an e-mail at 7:57 AM PST seemed to indicate.

In the meantime, can you share your experience right now? Are you able to log in to the game? If not, could you please note your general location?

Thanks very much for your patience and understanding while we worked on this problem and continue to investigate the matter.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

A connection issue arose late last night (about 11 PM Pacific time Tuesday, July 11) that impacted players in both North America and Europe. After some hours of investigation and work, the issue was resolved for nearly everyone as of approximately 8:00 AM Pacific today (Wednesday, July 12).

I have merged into this thread several separate posts on the subject, and you’ll find the latest news at the end of this thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

Connection Issues: July 11 and 12

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey all,

Whenever there are widespread connectivity issues, we see threads appear in both the Bugs sub-forum and the Account and Technical Support sub-forum. The most momentum and the greatest number of posts is generally in A&TS, and that’s where you will find updated information on this subject.

Find the relevant thread [url=https://forum-en.gw2archive.eu/forum/support/support/Connection-Issues-July-11-and-12]here[/url.]

If there are issues in the future, please always check both of the Support-related forums — Bugs and Account & Technical Support — to get the full scope on the situation.

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

Guild Wars 2 Card Game: Heroes of the Mists

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

If you guys missed this, this is the first of the two editions that Roam has released. This are legitimate offerings, as Roam is not selling them but offering them for free to fellow Guild Wars 2 fans. Enjoy!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lumi's Art Commissions!

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Completed commission of an OC in digital~

I love her! She seems to have a story — do you know it? Somehow, she makes me think of Halloween… with the rather haunting look, the fingernails, etc. Hey, do you know her name?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dagger Doodles

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I like this a lot, Dagger.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - July 11, 2017

in Game Release Notes

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Some items included in the original update notes for the July 11, 2017 build do not pertain today’s build. We have removed the following from the original post. The changes listed in these notes will be made in a future build and will be included in the update notes at that time.

  • Exotic backpacks acquired from the Druid Stone collections in the Flashpoint release now have an upgrade slot.
  • Fixed an issue in which killing the Eye of Zhaitan, in the Promenade of the Gods in Cursed Shore, would not progress the Flameseeker Prophecies III collection.
  • The Jade Maw Lens is now required to test items at the Metal Forest for the Bifrost III collection.
  • Players who have deleted or misplaced the Humming Krait Crystal without crafting the Krait Focusing Crystal for the Kraitkin III collection can now purchase a replacement from Grandmaster Craftsman Hobbs.
  • Players who have deleted or misplaced components for the Incinerator III collection can now purchase replacements from Grandmaster Craftsman Hobbs.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet