Guild Wars 2

paynesgrey.8932:

Your analogy doesn’t quite fly. This isn’t “missing out a sale” so much as it is something like discontinuing a popular exchange or warranty policy, with the only notice being a single obscure blurb in a corner of the store’s webpage.

As for “It’s not good policy” to satisfy customers, I call bunk. They have an opportunity to recognize and fix a mistake in a way which takes absolutely nothing from the other customers who happened to check that obscure post on an obscure page to find out the was going to be suddenly and unexpectedly ended for no good reason.

Honestly, your argument reminds me of those Sony fans back in the old EQ days who got upset whenever people complained on the forums. “Don’t give in to the complainers! People like corpse runs and level-losses!”

Kal Spiro.9745:

paynesgrey.8932:

CrossedHorse.4261:

Ponku.7925:

CrossedHorse.4261:

OK, so some people missed the announcement, even though there WAS an announcement giving at least 6 days’ notice. That’s fine – we can’t catch everything that goes up on the forums, and we don’t always read the launcher text screen stuff.

BUT, that doesn’t take away from the fact that ANet did give us fair warning.

Now, as to the matter of whether it would harm anyone to bring the merchants back for a couple of days. Of course it wouldn’t. Makes no difference to the people who did turn in their stuff on time, and does make a difference to those who didn’t. But it’s a slippery slope. How many people will miss the extra two days of these merchants, for instance? Quite a few? And then how many of them will complain “but you brought it back for some, but I missed the announcement, bring them back again!” It will get ridiculous. And while they’re at it, we may as well ask them to bring back every limited time item ever and just make them all permanent because that way nobody ever has to miss out on anything ever again.

Yes, I’m exaggerating the end point, but it’s a slippery slope in that direction. And if it’s unfair that people missed out once, then it’s unfair people missed out twice etc. I missed Kasmeer’s staff skin in the gem store and waited and WAITED for it to come back. It did, one sale day in the gem store this month. Guess what? I didn’t play for two days that week and totally missed it. There wasn’t an official announcement, etc. So, I missed it again. Was I annoyed? For sure. But do I blame ANet? Of course not.

ANet shouldn’t bring back vendors because ppl are complaining, but because removing them as soon as event ended was a mistake on their side. And by that i dont think it qualifies for slippery slope you described.

No, it wouldn’t, if they left them there a few days after the event ended. But that isn’t actually what this thread is about. This is about bringing them back once they’ve gone because people missed the announcement. If they did this, yes, it would be the beginning of a slippery slope.

A slippery slope to correcting mistakes and providing good customer service? Might as well never patch or re-balance anything in response to players pointing out that it was screwed up.

It is neither a mistake, nor bad customer service to do what they did. It is their design policy. Nothing more. Whether you like it or not is irrelevant. Whether anyone lost anything as a result is irrelevant.

If a store is having a sale for a week and only announced it in one flier, which incidentally is readily available at the stores website which can also be accessed at a kiosk in the store itself, but you didn’t see it and missed it, so you couldn’t get the thing you wanted, would you demand they give you the sale price after the end of the sale? Would you continue to demand it after the cashier explained that it was over? Would you only be satisfied when you’ve bullied a manager into giving you the sale price even though you really don’t deserve it because it’s no longer running?

Do you know why he gives in? It’s not good customer service. It’s store policy to acquiesce to belligerent customers.

Good customer service is to be nice courteous and helpful. It is to try to get customers what they want within policy. It is not to just give customers whatever they want whenever they want. If something is discontinued it is discontinued. It is not bad customer service to not announce it, which this was anyway, nor to not make it available anyway after the fact. It would be bad customer service to not let anyone know if they happened to ask, but since they did that’s covered.

It may be a nuisance, but it is not a mistake, nor bad customer service.

A single post in a forum counts as fair warning? Really?

As for the slippery slope, “What if other demands conflict…”

Totally irrelevant to this case. Slapping a merchant or two back in for a week or two doesn’t take away anything from other players. It doesn’t diminish their playing experience, except maybe the odd fanboi who wants to see people who don’t pore over every announcement, update or post punished for “not taking their game playing seriously enough.”

If this somehow impacted the play of the folks who were able to sell their heirlooms and such before the InstaDeath Merchant Kill, you’d have a point. But it doesn’t, so there’s no reason for them to refrain from acknowledging and correcting the mistake, thus ending up with more happy customers, instead of less happy customers.

CrossedHorse.4261:

paynesgrey.8932:

CrossedHorse.4261:

Ponku.7925:

CrossedHorse.4261:

OK, so some people missed the announcement, even though there WAS an announcement giving at least 6 days’ notice. That’s fine – we can’t catch everything that goes up on the forums, and we don’t always read the launcher text screen stuff.

BUT, that doesn’t take away from the fact that ANet did give us fair warning.

Now, as to the matter of whether it would harm anyone to bring the merchants back for a couple of days. Of course it wouldn’t. Makes no difference to the people who did turn in their stuff on time, and does make a difference to those who didn’t. But it’s a slippery slope. How many people will miss the extra two days of these merchants, for instance? Quite a few? And then how many of them will complain “but you brought it back for some, but I missed the announcement, bring them back again!” It will get ridiculous. And while they’re at it, we may as well ask them to bring back every limited time item ever and just make them all permanent because that way nobody ever has to miss out on anything ever again.

Yes, I’m exaggerating the end point, but it’s a slippery slope in that direction. And if it’s unfair that people missed out once, then it’s unfair people missed out twice etc. I missed Kasmeer’s staff skin in the gem store and waited and WAITED for it to come back. It did, one sale day in the gem store this month. Guess what? I didn’t play for two days that week and totally missed it. There wasn’t an official announcement, etc. So, I missed it again. Was I annoyed? For sure. But do I blame ANet? Of course not.

ANet shouldn’t bring back vendors because ppl are complaining, but because removing them as soon as event ended was a mistake on their side. And by that i dont think it qualifies for slippery slope you described.

No, it wouldn’t, if they left them there a few days after the event ended. But that isn’t actually what this thread is about. This is about bringing them back once they’ve gone because people missed the announcement. If they did this, yes, it would be the beginning of a slippery slope.

A slippery slope to correcting mistakes and providing good customer service? Might as well never patch or re-balance anything in response to players pointing out that it was screwed up.

It’s only a mistake in this case if they also made it a million other times for every other patch update. I think they seem pretty good at admitting a big mistake (like with the removal of the boxes in the Secret Lair). So we’ll see what they think – if they do nothing, clearly they don’t consider it a mistake.

And letting everyone just have access to everything the whole time isn’t necessarily good customer service. Giving in to every little demand from every single customer isn’t necessarily good customer service. What if some of those demands conflict with each other? What if giving in meant you ended up not having resources for some other aspect which meant that the game folded? That’s not good customer services. Bringing back the vendors this once won’t lead to that necessarily, but it WILL start off a landslide of people saying “hey, but I missed X item at X event and you didn’t bring it back” and they’ll have to. Then someone else will start up … so yes, it’s a slippery slope and that’s not good customer service.

paynesgrey.8932:

As for “It’s not good policy” to satisfy customers, I call bunk. They have an opportunity to recognize and fix a mistake in a way which takes absolutely nothing from the other customers who happened to check that obscure post on an obscure page to find out the was going to be suddenly and unexpectedly ended for no good reason.

Honestly, your argument reminds me of those Sony fans back in the old EQ days who got upset whenever people complained on the forums. “Don’t give in to the complainers! People like corpse runs and level-losses!”

No one’s saying companies shouldn’t try to satisfy their customers. Of course they should. But this is a case where satisfying one lot actually only throws up yet more who decide they then feel dissatisfied and it goes on and on until you’ve unleashed a whole can of worms.

I am not at all upset that people are complaining on the forums. It is genuinely annoying to miss an announcement and then find you didn’t get to turn in stuff you worked hard for. But that happens the whole time in every day life and I don’t demand that each store treats me, personally, differently from the many others who also missed out on other events/promotions etc. Like I said before, I missed Kasmeer’s staff, twice, despite having waited and waited for the second sale (but I missed the day it came out – and there was no warning of that from ANet). But I don’t call bad customer service because I missed out on a sale.

What they can do, which would be right to do, is take note, and next time, implement things differently, perhaps sending out an in-game message or adding some dialogue to the merchants or leaving them a few days after the event or whatever. I really don’t mind. I don’t MIND if they bring these merchants back – except I know it will give rise to other people bringing up different occasions where they felt cheated out of something, and it will get out of all control.

paynesgrey.8932:

A single post in a forum counts as fair warning? Really?

As for the slippery slope, “What if other demands conflict…”

Totally irrelevant to this case. Slapping a merchant or two back in for a week or two doesn’t take away anything from other players. It doesn’t diminish their playing experience, except maybe the odd fanboi who wants to see people who don’t pore over every announcement, update or post punished for “not taking their game playing seriously enough.”

If this somehow impacted the play of the folks who were able to sell their heirlooms and such before the InstaDeath Merchant Kill, you’d have a point. But it doesn’t, so there’s no reason for them to refrain from acknowledging and correcting the mistake, thus ending up with more happy customers, instead of less happy customers.

CrossedHorse.4261:

paynesgrey.8932:

CrossedHorse.4261:

Ponku.7925:

CrossedHorse.4261:

OK, so some people missed the announcement, even though there WAS an announcement giving at least 6 days’ notice. That’s fine – we can’t catch everything that goes up on the forums, and we don’t always read the launcher text screen stuff.

BUT, that doesn’t take away from the fact that ANet did give us fair warning.

Now, as to the matter of whether it would harm anyone to bring the merchants back for a couple of days. Of course it wouldn’t. Makes no difference to the people who did turn in their stuff on time, and does make a difference to those who didn’t. But it’s a slippery slope. How many people will miss the extra two days of these merchants, for instance? Quite a few? And then how many of them will complain “but you brought it back for some, but I missed the announcement, bring them back again!” It will get ridiculous. And while they’re at it, we may as well ask them to bring back every limited time item ever and just make them all permanent because that way nobody ever has to miss out on anything ever again.

Yes, I’m exaggerating the end point, but it’s a slippery slope in that direction. And if it’s unfair that people missed out once, then it’s unfair people missed out twice etc. I missed Kasmeer’s staff skin in the gem store and waited and WAITED for it to come back. It did, one sale day in the gem store this month. Guess what? I didn’t play for two days that week and totally missed it. There wasn’t an official announcement, etc. So, I missed it again. Was I annoyed? For sure. But do I blame ANet? Of course not.

ANet shouldn’t bring back vendors because ppl are complaining, but because removing them as soon as event ended was a mistake on their side. And by that i dont think it qualifies for slippery slope you described.

No, it wouldn’t, if they left them there a few days after the event ended. But that isn’t actually what this thread is about. This is about bringing them back once they’ve gone because people missed the announcement. If they did this, yes, it would be the beginning of a slippery slope.

A slippery slope to correcting mistakes and providing good customer service? Might as well never patch or re-balance anything in response to players pointing out that it was screwed up.

It’s only a mistake in this case if they also made it a million other times for every other patch update. I think they seem pretty good at admitting a big mistake (like with the removal of the boxes in the Secret Lair). So we’ll see what they think – if they do nothing, clearly they don’t consider it a mistake.

And letting everyone just have access to everything the whole time isn’t necessarily good customer service. Giving in to every little demand from every single customer isn’t necessarily good customer service. What if some of those demands conflict with each other? What if giving in meant you ended up not having resources for some other aspect which meant that the game folded? That’s not good customer services. Bringing back the vendors this once won’t lead to that necessarily, but it WILL start off a landslide of people saying “hey, but I missed X item at X event and you didn’t bring it back” and they’ll have to. Then someone else will start up … so yes, it’s a slippery slope and that’s not good customer service.

Yes, it is irrelevant to the topic, but it’s relevant to the post I was replying to as an example of how “good customer service” isn’t always just giving anyone what they want the whole time just because they ask for it.

What would it cost you, or any other player, for them to correct this? How would it diminish your gameplay experience? How would it hurt their profit margin? It’s not like they’d have to write new code for it. Stick a merchant or two back in, throw out an in-game letter to everyone, and BOOM! Happy customers who don’t feel they got cheated.

Refusing to acknowledge and correct a problem with policy… well, that is in fact bad customer service. Taking the opportunity to accommodate customers in a way that doesn’t harm the rest is good customer service. Shambling about saying “The Policy chooses! The Policy must be obeyed! The Policy is the Policy!” Well, that pretty much infuriates any customer who comes up against it.

Failure to make such announcements in a way that will reach impacted customers, rather than just those who religiously haunt the company’s “comments” section is, in fact, bad customer service.

Kal Spiro.9745:

Good customer service is to be nice courteous and helpful. It is to try to get customers what they want within policy. It is not to just give customers whatever they want whenever they want. If something is discontinued it is discontinued. It is not bad customer service to not announce it, which this was anyway, nor to not make it available anyway after the fact. It would be bad customer service to not let anyone know if they happened to ask, but since they did that’s covered.

It may be a nuisance, but it is not a mistake, nor bad customer service.

Okay, this whole debate is silly.

They provided currency to use at vendors up until the moment of the patch. They did not allow that currency to be spent. This is equity lost all over again….that equity being the currency that people could collect up until the patch.

No one is asking that the currency gathering be allowed back….just the ability to spend the currency that was earned.

It in no way hurts players who already spent their currency. It does not affect them in any way whatsoever.

It does not take development time away from the development of other patches, the feature release, etc….the code for the vendors was already written, it was in the game….activating or de-activating is simply a switch on a database…they could probably do it in about 10 minutes and suddenly the vendors would appear…they’ve done this with other things that have disappeared (at one point a character from a personal story disappeared with a patch…they said “oops, my mistake” and suddenly the charcter was back about 1/2 hour later).

So again, I ask the people that are arguing against it. Why do you feel the need to deny others the chance to spend the currency? In what way does this affect you or your gameplay at all? If this is a “slippery slope” of allowing people to spend currency earned in playing the game…where might that slope lead? Basically, why are you arguing against it since it doesn’t seem to really be a bad thing for anyone…but in fact would simply be a “nice thing to do.”

These people with the currency played the game, they earned the currency, they are not asking for anything for free…they just want to spend the currency that they earned from playing this game. ANET should always be brought to task about taking away earned equity in any form…nothing earned should ever be thrown away as worthless because someone missed a post on a forum.

paynesgrey.8932:

What would it cost you, or any other player, for them to correct this?

Irrelevant. Policy is policy.

I’m not even getting into the rest of this. That is their policy, that is what they’re working with. It is their chosen direction. It doesn’t matter how easy or hard it would be. It doesn’t matter if it hurts or helps anyone. They made the decision and you don’t like it, but you don’t make their policy, so that really doesn’t matter.

CrossedHorse.4261:

No one’s saying companies shouldn’t try to satisfy their customers. Of course they should. But this is a case where satisfying one lot actually only throws up yet more who decide they then feel dissatisfied and it goes on and on until you’ve unleashed a whole can of worms.

I am not at all upset that people are complaining on the forums. It is genuinely annoying to miss an announcement and then find you didn’t get to turn in stuff you worked hard for. But that happens the whole time in every day life and I don’t demand that each store treats me, personally, differently from the many others who also missed out on other events/promotions etc. Like I said before, I missed Kasmeer’s staff, twice, despite having waited and waited for the second sale (but I missed the day it came out – and there was no warning of that from ANet). But I don’t call bad customer service because I missed out on a sale.

What they can do, which would be right to do, is take note, and next time, implement things differently, perhaps sending out an in-game message or adding some dialogue to the merchants or leaving them a few days after the event or whatever. I really don’t mind. I don’t MIND if they bring these merchants back – except I know it will give rise to other people bringing up different occasions where they felt cheated out of something, and it will get out of all control.

I agree with this wholeheartedly. Imagine the uproar:

I still have Evon-Ellen support badges. Bring that back.
I still have code segments from The Marionette. Bring that back.
Wait I deleted all my Heirlooms/Found Belongings because you stated in the forums they were worthless after Mar 18. Give me those back.

The volume of work on ANet’s part starts to grow quickly.

The concern over a temporary LS event currency and the associated vendors has been raised and if ANet feels the user base is sufficiently upset by this, hopefully they will leave vendors in place for a time after the event the next time. If not, consider this a lesson learned.

But please do not open this Pandora’s box!

I don’t deny anyone having it back. Bring it back. I’ve said already that I have no issue with it – it’s no skin off my teeth. I’m simply stating a reason why ANet may feel they have their hands tied on this issue. And yes, it is the slippery slope argument.

I personally don’t feel ANet did mess up. Just because X number of customers are unhappy doesn’t mean they’ve totally messed up. There are presumably just as many happy customers as unhappy ones. Saying I feel the need to deny others a chance to spend their currency is unfair, as I never once said that. I do think, however, that there has been a lot of unfair accusations laid at ANet’s door.

First, the “no warning” accusation. There was warning. Proved. Was it the best, most-all-encompassing warning in the world? No, but there was warning. And some people missed it, and that’s unfortunate. But really, they could have sent mail and you still might have missed it – some people are at capacity for their mailbox, someone else might only have logged in just before the event ended, someone else might just not really check their mail in-game as I frequently forget to do. So someone, somewhere, I guarantee you, would have missed the message.

Second, the fact that ANet removed the vendors at the end of the patch rather than leaving them in for a few days. Well, that was ANet’s decision to make. And, they gave due warning about this, so it’s the same point, really. Some people will be ok with that, and others won’t. The only people who aren’t are the people who missed the notice, so it’s the same point, really.

That’s all I’m getting at. People have a right to be annoyed that they missed out. They are directing that annoyance at ANet under incorrect and unfair accusations, however. And yes, I still maintain that even if bringing back these vendors would do nobody any harm, it has larger implications that I have spelled out time and time again, but that people refuse to see because they are not looking at the larger picture, but only at what affects them, personally, right now.

Kal Spiro.9745:

paynesgrey.8932:

What would it cost you, or any other player, for them to correct this?

Irrelevant. Policy is policy.

I’m not even getting into the rest of this. That is their policy, that is what they’re working with. It is their chosen direction. It doesn’t matter how easy or hard it would be. It doesn’t matter if it hurts or helps anyone. They made the decision and you don’t like it, but you don’t make their policy, so that really doesn’t matter.

So your saying that folks should meekly swallow any policy that comes along, rather than point out that the policy is flawed.

The Policy is Eternal! The Policy must never be questioned!

Corpse runs and huge time travel times were Sony Policy, and Policy is not to be addressed or corrected.

That worked out pretty well… until WoW came along and said “Hey, our Policy isn’t to make you waste all that time.” How’d that work out for EQ?

Companies that don’t adapt their policy when they see that it is needlessly aggravating customers end up on the Darwin Express sooner or later.

I notice you still haven’t explained how amending this policy would impact your… or anyone else’s game experience, save perhaps for those who feel some sort of distress at seeing Policy amended to suit the needs of as many players as possible.

Kal Spiro.9745:

paynesgrey.8932:

What would it cost you, or any other player, for them to correct this?

Irrelevant. Policy is policy.

I’m not even getting into the rest of this. That is their policy, that is what they’re working with. It is their chosen direction. It doesn’t matter how easy or hard it would be. It doesn’t matter if it hurts or helps anyone. They made the decision and you don’t like it, but you don’t make their policy, so that really doesn’t matter.

But if policy is bad to many ppl, shouldn’t we express our dissatisfaction about it? If they made a, let’s say mesmer, totally unkilable and overpowered, like onehiting everything in pvp, shouldn’t we complain? Call it a mistake and expect them to change it? Maybe they like mesmers, it was their design policy, chosen direction. But aren’t they stating they want player feedback “to make their game better”?

Kal Spiro.9745:

paynesgrey.8932:

What would it cost you, or any other player, for them to correct this?

Irrelevant. Policy is policy.

I’m not even getting into the rest of this. That is their policy, that is what they’re working with. It is their chosen direction. It doesn’t matter how easy or hard it would be. It doesn’t matter if it hurts or helps anyone. They made the decision and you don’t like it, but you don’t make their policy, so that really doesn’t matter.

Can you please point out this policy to me? I am confused by this statement that it is their policy. You mean their policy is to never give in to player demands? So they didn’t tone down the knights? They didn’t change the flame-kissed armor? They didnt roll-back the Karma jug change for an extra two weeks to allow people to use their Karma jugs? They didn’t Roll-back the switch of having to be WVW level 14 to get the gift of battle for an extra month when people complained? They didn’t not get rid of PVP levels because people complained?

Or is their policy to ignore player demands…like they did with the fractal reset, and Tequatl and the Tri-Wurm.

Or…and this might sound crazy…is their policy to listen to player demands, and when reasonable and easy to accomplish, they may or may not change things based entirely on their whim and not on any general policy that they have established with well documented and concise answers to these sorts of demands?

BTW, are they or are they not bringing back the cypher boxes? That was another one that seems to have followed their policy of not giving a straight answer to.

This is not a bash on ANET, but from what I have seen, they do not seem to follow any sort of policy regarding what they do or don’t change based on player complaints.

paynesgrey.8932:

Kal Spiro.9745:

paynesgrey.8932:

What would it cost you, or any other player, for them to correct this?

Irrelevant. Policy is policy.

I’m not even getting into the rest of this. That is their policy, that is what they’re working with. It is their chosen direction. It doesn’t matter how easy or hard it would be. It doesn’t matter if it hurts or helps anyone. They made the decision and you don’t like it, but you don’t make their policy, so that really doesn’t matter.

So your saying that folks should meekly swallow any policy that comes along, rather than point out that the policy is flawed.

The Policy is Eternal! The Policy must never be questioned!

Corpse runs and huge time travel times were Sony Policy, and Policy is not to be addressed or corrected.

That worked out pretty well… until WoW came along and said “Hey, our Policy isn’t to make you waste all that time.” How’d that work out for EQ?

Companies that don’t adapt their policy when they see that it is needlessly aggravating customers end up on the Darwin Express sooner or later.

I notice you still haven’t explained how amending this policy would impact your… or anyone else’s game experience, save perhaps for those who feel some sort of distress at seeing Policy amended to suit the needs of as many players as possible.

No, I’m saying what you want doesn’t matter because it’s not your decision to make, and that whether you think ANet should listen to you or not also doesn’t matter for the same reason.

That’s all. Fume and complain. Go for it. It won’t change anything because the ones whose decision it is to make are not impressed by this kind of outcry. This has been proven time and again. I’m tired of trying to debate the worth of the choice, because it really doesn’t effect me. I spent all my stuff on Sunday in anticipation of Tuesday. I’m just telling you how it actually is, just like I told the Fractal complainers before you.

In a month no one will even remember this was a thing, and so ANet really doesn’t care.

I could see the merchants returning. People wanted Molten Facility back and they got it, sort of. They wanted Crab Toss back and they got it. On the other hand, they asked for Fractured Achievements back and it didn’t happen, and they begged for Labyrinthine Cliffs to stay and it didn’t happen.

Eh, I say it’s like a 50/50 chance of merchants returning or whoever the blade shard merchant is to take belongings and heirlooms.

I would also like the merchants to be back, we have nothing to do for 10 days, putting the npcs back in during this time would a nice gesture.
Or just include the ability to trade found belongings to the new npc that will be trading in blade shards as well.

If you’re not going to keep the merchants around, why leave the Heirlooms and Belongings in our banks? Oh that’s right… so I’ll purchase additional bank tabs.

There’s no consistency when it comes to ‘living story’ rewards.

Candy corn vendor remains. Zhaitaffy vendor remains. Fortune scrap vendor remains.

Heirlooms? Nope. Belongings? Nope. Support tokens? Nope. Baubles & Bauble Bubbles? Periodically. Queen’s Gauntlet Entrance Tickets? Apparently will return at some unknown time in the future.

Do you seriously expect us to monitor the forums daily, in anticipation of a decision to remove a reward vendor? I find this attitude not only arrogant, but stunningly short-sighted.

I earn these rewards IN GAME. I should either be allowed to spend these rewards at any time in the future or I need to receive notification of the removal of the reward vendor IN GAME.

TonyWn.4376:

—SNIP —

I agree with this wholeheartedly. Imagine the uproar:

— SNIPI —
Wait I deleted all my Heirlooms/Found Belongings because you stated in the forums they were worthless after Mar 18. Give me those back.

This is another good point. Now you have people that undoubtedly deleted their left over Heirlooms/Found Belongings because an official message from Anet said the vendors are no longer available. If they bring the vendors back now those people probably won’t be very happy. So how do you please those people now? Have customer support start spending who knows how much time researching and recovering those items for people that deleted them? At some point you just have to draw a line and say, “Sorry you missed out”, and they have done that already. They would just create a new problem by bringing the vendors back by having yet another group of people unhappy because they deleted the items per Anets message regarding them.

Actually, Nightscream had some nice suggestions about this in this thread that I would find very acceptable and also would fit nicely within the storyline: https://forum-en.gw2archive.eu/forum/livingworld/escape/A-Found-Heirloom-Suggestion/first#post3779581

Nightscream.4571:

I’ve been reading the forums after coming here to look for the answer as to why the “Found Heirloom” vendor was gone, and I wasn’t the only one that seemed to miss the forum only warning. But I’ve thought of some possible ways that might be acceptable solutions. (take it or leave it these are just ideas tossed out there into the cosmos)

1. Create a “Black Market” vendor that has to be unlocked via a quest or can be found at the end of a jumping puzzle, or that even appears randomly in towns, that will accept the “Found Heirlooms” and other event items in trade for either the original offered Halo and Horn’s potions or rare crafting items.

2. Make an “Official Lion’s Guard Lost and Found” In LA where the Heirlooms could be turned in to the “proper authorities” so they can be given back to the families that lost them.

3. Do both and make the vendors trade completely different items from each other!

Well these are just some solutions off the top of my head that would fit into the “story line” so to speak. Again take it or leave it. I just thought it was a fun idea, and more productive then “crying over spilt milk” (so to speak) about something we as players can’t change.

And just remember we don’t know if the heirlooms will be tradeable via another means (i.e. the trader lady mentioned in the update notes) so everyone just calm down and give it a few days and lets see where the dev’s lead us.

Kal Spiro.9745:

The website front page and the game loader are the same thing. And are never used for this purpose. Maybe they could be, but I personally would rather not have to wade through all the minor little updates in order to find that actual relevant news items, especially when that’s what the forums are for.

I agree. The front page is reserved for important news, and can be bothersome if all minor update like “we fixed a icon” or “we slightly buffed/nerfed a certain monster” cover up the significant news. But “we are removing the item-exchanging merchant on March 18”, isn’t that…very important? It doesn’t even need a news article on its own, just a mention or a link to the announcement would do the trick. That’s the failure in communication; the message didn’t get delivered.

Kal Spiro.9745:

Other than a small handful of people who failed to acquire some insignificant items of little actual worth. The value of restoring it doesn’t match the actual need for the restoration. I don’t understand your “consequence.” Should I say a small number of players feel that it is unfair that they should put in the smallest amount of effort to keep themselves informed because ANet does actually communicate these things?

Please don’t decide the value on your own opinion. Sure, selfless/Thoughtless potions from exchanging heirloom may be cosmetic and may be considered insignificant. Belongings, however, exchanges recipes for Gift of Blade (though can now be bought from Miyani for 5 Gold), Tomes of knowledge, and obsidian shard. Perhaps you’ve been playing enthusiastically so these items seemed trivial to you, but the same cannot be said for other player.

And this “consequence” is the claim coming from the players who disagree that the merchants should return, which is approximately like this:

- You snooze, you lose. Better luck next time.
– The event is over. We don’t need the merchants anymore.
– It your own fault that you are not serious enough to check the forums frequently to get the most out of ArenaNet Experience.
– ArenaNet need to keep their words, no matter what costs.
– Those items are insignificant anyways. Just forget about them and move on.

Kal Spiro.9745:

And there are at least 5 threads, current and killed about AFK, and as many threads about “loss of equity” on Fractals. ANet handily ignored all of those too, for the same reason. An insignificant population of the game, complaining about an insignificant injury to their play, that no one will even care about, if they remember at all, in a month.

Again, that does not take away the fact that ANet did not delivered the message properly. I really don’t mind what method they use, if they are able to let 90% of the players know that “the merchants are being removed”, the whole panic would never existed in the first place. Forum post obviously did not work well. If it did, how come there are so many threads about it?

Again, if they do bring the vendors back what happens to the people that read the official message about the vendor being gone and deleted their items? Now you have a whole new group of people unhappy. At some point Anet has to say this is what it is and I think they have already.

This kind of reminds me of the Dragon Bash fireworks event for getting those helms. After the event ended people started complaining, “But I didn’t know,” or “I wasn’t paying attention to the news.” They asked for the fireworks to happen again to please them for their lack of paying attention. The thing with that was people that did make the event went out of their way to make sure they were there. The people that missed it said things similar to this situation, “What would it hurt to add more firework events?” Well because people that made sure to be there for the event and spent hours to achieve it would feel angry as well if they did the event again to please those that didn’t make the effort. Adding more fireworks later would have devalued the effort of those that made the event.

This in my mind is a no turning back scenario because if they bring the vendors back they are going to bring along a whole group unhappy because they deleted their items based on official word from Anet.

Kal Spiro.9745:

paynesgrey.8932:

What would it cost you, or any other player, for them to correct this?

Irrelevant. Policy is policy.

I’m not even getting into the rest of this. That is their policy, that is what they’re working with. It is their chosen direction. It doesn’t matter how easy or hard it would be. It doesn’t matter if it hurts or helps anyone. They made the decision and you don’t like it, but you don’t make their policy, so that really doesn’t matter.

Policy can be changed. It happens all the time. I have no dog in this fight, but I don’t think it would be unreasonable to allow the vendors to stick around a bit. However, even if they have the vendors for an extra 2 weeks, people would complain when they get removed.

DarcShriek.5829:

Kal Spiro.9745:

paynesgrey.8932:

What would it cost you, or any other player, for them to correct this?

Irrelevant. Policy is policy.

I’m not even getting into the rest of this. That is their policy, that is what they’re working with. It is their chosen direction. It doesn’t matter how easy or hard it would be. It doesn’t matter if it hurts or helps anyone. They made the decision and you don’t like it, but you don’t make their policy, so that really doesn’t matter.

Policy can be changed. It happens all the time. I have no dog in this fight, but I don’t think it would be unreasonable to allow the vendors to stick around a bit. However, even if they have the vendors for an extra 2 weeks, people would complain when they get removed.

So what about people that read the official post and deleted those items? The vendors come back and those people are now unhappy. At some point Anet has to say, “We told you,” and they did.

JustTrogdor.7892:

Again, if they do bring the vendors back what happens to the people that read the official message about the vendor being gone and deleted their items? Now you have a whole new group of people unhappy. At some point Anet has to say this is what it is and I think they have already.

This kind of reminds me of the Dragon Bash fireworks event for getting those helms. After the event ended people started complaining, “But I didn’t know,” or “I wasn’t paying attention to the news.” They asked for the fireworks to happen again to please them for their lack of paying attention. The thing with that was people that did make the event went out of their way to make sure they were there. The people that missed it said things similar to this situation, “What would it hurt to add more firework events?” Well because people that made sure to be there for the event and spent hours to achieve it would feel angry as well if they did the event again to please those that didn’t make the effort. Adding more fireworks later would have devalued the effort of those that made the event.

This in my mind is a no turning back scenario because if they bring the vendors back they are going to bring along a whole group unhappy because they deleted their items based on official word from Anet.

Quoting for truth.

Smooth Penguin.5294:

JustTrogdor.7892:

Again, if they do bring the vendors back what happens to the people that read the official message about the vendor being gone and deleted their items? Now you have a whole new group of people unhappy. At some point Anet has to say this is what it is and I think they have already.

This kind of reminds me of the Dragon Bash fireworks event for getting those helms. After the event ended people started complaining, “But I didn’t know,” or “I wasn’t paying attention to the news.” They asked for the fireworks to happen again to please them for their lack of paying attention. The thing with that was people that did make the event went out of their way to make sure they were there. The people that missed it said things similar to this situation, “What would it hurt to add more firework events?” Well because people that made sure to be there for the event and spent hours to achieve it would feel angry as well if they did the event again to please those that didn’t make the effort. Adding more fireworks later would have devalued the effort of those that made the event.

This in my mind is a no turning back scenario because if they bring the vendors back they are going to bring along a whole group unhappy because they deleted their items based on official word from Anet.

Quoting for truth.

If you read the official forums, why would you have deleted your items? Wouldn’t you have USED your items….that’s a silly argument…I mean seriously…the people complaining are because they didn’t read it and didn’t get a chance to use them…and you are arguing that someone who read it wouldn’t have used them either…and would have deleted them instead?

JustTrogdor.7892:

Again, if they do bring the vendors back what happens to the people that read the official message about the vendor being gone and deleted their items? Now you have a whole new group of people unhappy. At some point Anet has to say this is what it is and I think they have already.

This kind of reminds me of the Dragon Bash fireworks event for getting those helms. After the event ended people started complaining, “But I didn’t know,” or “I wasn’t paying attention to the news.” They asked for the fireworks to happen again to please them for their lack of paying attention. The thing with that was people that did make the event went out of their way to make sure they were there. The people that missed it said things similar to this situation, “What would it hurt to add more firework events?” Well because people that made sure to be there for the event and spent hours to achieve it would feel angry as well if they did the event again to please those that didn’t make the effort. Adding more fireworks later would have devalued the effort of those that made the event.

This in my mind is a no turning back scenario because if they bring the vendors back they are going to bring along a whole group unhappy because they deleted their items based on official word from Anet.

If you want to use Dragon Bash as a past example, so be it:

https://www.guildwars2.com/en/the-game/releases/june-11-2013/

As you can see, the release page has all the information that players need. Event summaries, date starting and ending—especially on the firework. The firework is also an achievement so players get an in-game reminder.

THIS is exactly what players need. And I’ll agree with you, people who missed out because they didn’t read the release page on the Front page and didn’t click on the launcher information are just…well, lazy.

I’ll put on a more drastic example: Ancient Karka. One time only; miss it and you lose. Guess how that turned out? Such uproar within community that ANet decided not to touch one-time only event again.

However, on the Belongings merchant’s case, here’s what we have:

- from The Battle for Lion’s Arch release page:

A small release will be available on March 18, which will provide an epilogue to recent events. That release will show the aftermath of what players experience in the Battle for Lion’s Arch and will conclude the current story arc.

No other information has been given.
– The Aftermath bares the title of “Battle of Lion’s Arch”, giving an impression that it’s a small expansion on the storyline without anything being removed.
– The only announcement on the removal of the merchants is the forum post.

And, I keep hearing people saying that the Devs have already announced the removal of the merchants a week before the patch all of the place, so people who missed it are mal-informed. Can someone points me a link to such official announcement other than THAT particular forum post?

Now, I can’t make the decision on whether ANet should keep their word and let all the Found Belongings become garbage or regurgitate and let the people who already deleted their items rage. Because that’s their job.

Unless of course your talking about the people that are listening to you guys…who are telling everyone to just delete their items…rather than wait and see if ANET will listen to the people who didn’t get the memo….which means you are creating your own turmoil that you are using in your argument??

They love to point out this post
https://forum-en.gw2archive.eu/forum/info/news/Update-Alliance-Supplies-Found-Items/first#post3750166

it is from a week prior, and is the only announcement that ANET made saying the vendors are leaving…

It does indeed exist…but our argument is that almost no one saw it….particularly those that do not come to the forums.

Moshari.8570:

If you read the official forums, why would you have deleted your items? Wouldn’t you have USED your items….that’s a silly argument…I mean seriously…the people complaining are because they didn’t read it and didn’t get a chance to use them…and you are arguing that someone who read it wouldn’t have used them either…and would have deleted them instead?

While I do like the concept behind the argument I really haven’t been able to get behind it because this is true. I have four belongings still in my inventory because that’s all that was left after I spent the rest and there is nothing I could do with 4 anyway. Anyone who actually got the message shouldn’t have anything that would make a difference.

Moshari.8570:

They love to point out this post
https://forum-en.gw2archive.eu/forum/info/news/Update-Alliance-Supplies-Found-Items/first#post3750166

it is from a week prior, and is the only announcement that ANET made saying the vendors are leaving…

It does indeed exist…but our argument is that almost no one saw it….particularly those that do not come to the forums.

This however I’m totally behind. A thread in the News forum. It is not ANet’s fault if people don’t care to actually go to the one place where anyone should expect to find News. They gave fair warning. Anyone who missed it only has themselves to blame. This has been a thing for as long as there have been MMOs. If you want to know what’s going on in your MMO, you go to the News forum.

Moshari.8570:

Smooth Penguin.5294:

JustTrogdor.7892:

Again, if they do bring the vendors back what happens to the people that read the official message about the vendor being gone and deleted their items? Now you have a whole new group of people unhappy. At some point Anet has to say this is what it is and I think they have already.

This kind of reminds me of the Dragon Bash fireworks event for getting those helms. After the event ended people started complaining, “But I didn’t know,” or “I wasn’t paying attention to the news.” They asked for the fireworks to happen again to please them for their lack of paying attention. The thing with that was people that did make the event went out of their way to make sure they were there. The people that missed it said things similar to this situation, “What would it hurt to add more firework events?” Well because people that made sure to be there for the event and spent hours to achieve it would feel angry as well if they did the event again to please those that didn’t make the effort. Adding more fireworks later would have devalued the effort of those that made the event.

This in my mind is a no turning back scenario because if they bring the vendors back they are going to bring along a whole group unhappy because they deleted their items based on official word from Anet.

Quoting for truth.

If you read the official forums, why would you have deleted your items? Wouldn’t you have USED your items….that’s a silly argument…I mean seriously…the people complaining are because they didn’t read it and didn’t get a chance to use them…and you are arguing that someone who read it wouldn’t have used them either…and would have deleted them instead?

Perhaps people left with those items read that there was no way to turn them in after the patch and then deleted them to free up space. So, bringing vendors back will make those people unhappy. I am very confident that there are people, many people, that once they noticed they could not trade those items they deleted them.

So we have:

1: “Bring the vendor back because I didn’t know. I didn’t read the forums.”

2: “I read official Anet post I couldn’t use these items and that they are now worthless so I deleted them.”

So vendor comes back to please as small group. Great how now about #2. Oh wait because you don’t care because you are all FYGM.

So in your mind which party is more important? Be honest.

JustTrogdor.7892:

Moshari.8570:

Smooth Penguin.5294:

JustTrogdor.7892:

Again, if they do bring the vendors back what happens to the people that read the official message about the vendor being gone and deleted their items? Now you have a whole new group of people unhappy. At some point Anet has to say this is what it is and I think they have already.

This kind of reminds me of the Dragon Bash fireworks event for getting those helms. After the event ended people started complaining, “But I didn’t know,” or “I wasn’t paying attention to the news.” They asked for the fireworks to happen again to please them for their lack of paying attention. The thing with that was people that did make the event went out of their way to make sure they were there. The people that missed it said things similar to this situation, “What would it hurt to add more firework events?” Well because people that made sure to be there for the event and spent hours to achieve it would feel angry as well if they did the event again to please those that didn’t make the effort. Adding more fireworks later would have devalued the effort of those that made the event.

This in my mind is a no turning back scenario because if they bring the vendors back they are going to bring along a whole group unhappy because they deleted their items based on official word from Anet.

Quoting for truth.

If you read the official forums, why would you have deleted your items? Wouldn’t you have USED your items….that’s a silly argument…I mean seriously…the people complaining are because they didn’t read it and didn’t get a chance to use them…and you are arguing that someone who read it wouldn’t have used them either…and would have deleted them instead?

Perhaps people left with those items read that there was no way to turn them in after the patch and then deleted them to free up space. So, bringing vendors back will make those people unhappy. I am very confident that there are people, many people, that once they noticed they could not trade those items they deleted them.

So we have:

1: “Bring the vendor back because I didn’t know. I didn’t read the forums.”

2: “I read official Anet post I couldn’t use these items and that they are now worthless so I deleted them.”

So vendor comes back to please as small group. Great how now about #2. Oh wait because you don’t care because you are all FYGM.

So in your mind which party is more important? Be honest.

Again, silly argument, because if they then came to the forums….to see why the vendors are gone…odds are they would have come to this forum first….and seen other people complaining about the same thing…before deleting their items…and unless they were listening to you guys who keep saying “delete your items, you snooze you lose” they should be keeping their items just in case ANET changes their mind.

And to answer your question: Which group is more important…I would say whichever group has the larger amount of people…

SO let me ask you this: which group is larger?

1:The group that comes to the forums regularly and reads every forum to find every tidbit of information no matter where they post it (I’ll give you a hint, ANET themselves always say that the forum goers are a vast minority)
2: The group that DOESNT come to the forums and didn’t know the vendors left…but then now came to the forums to complain representing the thousands who don’t come to the forums
3: The group that DOESNT come to the forums at all…not even to complain when something happens that they do not like.
4: The group that DIDNT come to the forums to find out that the vendors were leaving, and didnt’ spend their items…but then came to the forums and ONLY went to the news and announcements and upon reading that announcement promptly deleted all of their items rather than posting here complaining that the vendors were gone.

Moshari.8570:

JustTrogdor.7892:

Moshari.8570:

Smooth Penguin.5294:

JustTrogdor.7892:

Again, if they do bring the vendors back what happens to the people that read the official message about the vendor being gone and deleted their items? Now you have a whole new group of people unhappy. At some point Anet has to say this is what it is and I think they have already.

This kind of reminds me of the Dragon Bash fireworks event for getting those helms. After the event ended people started complaining, “But I didn’t know,” or “I wasn’t paying attention to the news.” They asked for the fireworks to happen again to please them for their lack of paying attention. The thing with that was people that did make the event went out of their way to make sure they were there. The people that missed it said things similar to this situation, “What would it hurt to add more firework events?” Well because people that made sure to be there for the event and spent hours to achieve it would feel angry as well if they did the event again to please those that didn’t make the effort. Adding more fireworks later would have devalued the effort of those that made the event.

This in my mind is a no turning back scenario because if they bring the vendors back they are going to bring along a whole group unhappy because they deleted their items based on official word from Anet.

Quoting for truth.

If you read the official forums, why would you have deleted your items? Wouldn’t you have USED your items….that’s a silly argument…I mean seriously…the people complaining are because they didn’t read it and didn’t get a chance to use them…and you are arguing that someone who read it wouldn’t have used them either…and would have deleted them instead?

Perhaps people left with those items read that there was no way to turn them in after the patch and then deleted them to free up space. So, bringing vendors back will make those people unhappy. I am very confident that there are people, many people, that once they noticed they could not trade those items they deleted them.

So we have:

1: “Bring the vendor back because I didn’t know. I didn’t read the forums.”

2: “I read official Anet post I couldn’t use these items and that they are now worthless so I deleted them.”

So vendor comes back to please as small group. Great how now about #2. Oh wait because you don’t care because you are all FYGM.

So in your mind which party is more important? Be honest.

Again, silly argument, because if they then came to the forums….to see why the vendors are gone…odds are they would have come to this forum first….and seen other people complaining about the same thing…before deleting their items…and unless they were listening to you guys who keep saying “delete your items, you snooze you lose” they should be keeping their items just in case ANET changes their mind.

Haha. That is all I have to say.. Oh wait. Haha

Moshari.8570:

in case ANET changes their mind.

Which they don’t do lightly. I know you’ve pointed out a handful of times where reality and statement haven’t entirely meshed, but could you name one time in which they flipped on something they specifically stated would be a thing, within a single month of that statement being made?

Moshari.8570:

Again, silly argument, because if they then came to the forums….to see why the vendors are gone…odds are they would have come to this forum first….and seen other people complaining about the same thing…before deleting their items…and unless they were listening to you guys who keep saying “delete your items, you snooze you lose” they should be keeping their items just in case ANET changes their mind.

And to answer your question: Which group is more important…I would say whichever group has the larger amount of people…

SO let me ask you this: which group is larger?

1:The group that comes to the forums regularly and reads every forum to find every tidbit of information no matter where they post it (I’ll give you a hint, ANET themselves always say that the forum goers are a vast minority)
2: The group that DOESNT come to the forums and didn’t know the vendors left…but then now came to the forums to complain representing the thousands who don’t come to the forums
3: The group that DOESNT come to the forums at all…not even to complain when something happens that they do not like.
4: The group that DIDNT come to the forums to find out that the vendors were leaving, and didnt’ spend their items…but then came to the forums and ONLY went to the news and announcements and upon reading that announcement promptly deleted all of their items rather than posting here complaining that the vendors were gone.

The main thing that JT brought up is that there can be forum users who did read the Dev quote, and ended up logging in after the update. Subsequently, because they did read and understand what the Dev said, they went ahead and deleted all their Heirlooms and Found Belongings. It doesn’t matter that people complained that they didn’t know. What matters is that a Dev said it, in Red Post writing, to use up all your Heirlooms and Found Belongings, or you lose out.

The only thing I’ll give you is that Anet can and will change their mind as they see fit. Colin himself said that they would never bring back out event exclusive items because it wouldn’t be fair, and then all of a sudden offer them in Citizen Rescue Bags during this past LA event. So if Anet brings back a merchant after-the-fact, Customer Support agents will be doing a lot of tickets for people asking that their stuff be returned to them.

Not utilizing the official forums to learn about what is happening in the game is simply willful ignorance. Ignorant people get burned by things that the well informed do not.

They cannot bring back the vendor because people have deleted extra heirlooms/belongings because they read the forum.

I could get behind returning the vendor if they did NOT do so. Like I got behind them returning the chests to scarlets lair. They failed on their communication for the chests and that is what warranted the return of the chest.

However the information was posted. It was posted in the right place. It was posted in the right place and with plenty of time.

The only people to blame are the willfully ignorant.

The only thing they could have done better was to link that information directly from the launcher, but we would have another class of ignorant people complaining if they did that because almost everyone has autoplay turned on and they never look at the launcher anyway.

I still don’t understand why ANET has so much trouble communicating with players…

Not everyone has facebook, tweeter or time to browse through all the forums yet, if i’m not mistaken, if we play GW we actually do enter the game so why not just send an in-game mail (either as a dev reminder or a simple lore-like letter)?

Regarding the forums i tend to check once or twice a day if i’ve got the time but the news/information is mostly useless for the majority of players and i don’t think it was that hard to make a sticky note about the event like:
“xxx event runs from y to z, beware all related npcs will be removed at ww day”

Also the early release of the patch notes didn’t warn about the removal of the merchants, and since lorewise it made sense for them to still be there i was waiting to actually open the bags this weekend, when i would have time to relax and sort through everything (yay for being busy last weekend…).

To reiterate, the communication medium should ensure that almost everyone gets the message and that should either be a well deserved in-game message or, at bare minimum, a sticky note on the forums and correct patch notes.
I don’t think that’s that much to ask for…

Kumu Honua.2751:

Not utilizing the official forums to learn about what is happening in the game is simply willful ignorance. Ignorant people get burned by things that the well informed do not.

Forum activities are not mandatory for Guild Wars 2 as a game. Helpful, yes, but not a must. Yet the only crucial announcement is posted on forum.

Kumu Honua.2751:

However the information was posted. It was posted in the right place. It was posted in the right place and with plenty of time.

The only people to blame are the willfully ignorant.

For you, it was enough. For many others, apparently not so. To be completely honest I do not visit forums often. I come on here only when there is a problem in the game, last time being players not participating the fight on the Prime Hologram.

Kumu Honua.2751:

The only thing they could have done better was to link that information directly from the launcher, but we would have another class of ignorant people complaining if they did that because almost everyone has autoplay turned on and they never look at the launcher anyway.

A slippery slope. I have mentioned the example on Dragon Bash above. If ANet announced something on the event release page and someone didn’t read it, you are right they should be reading the more. But a single forum post? Even right now, there is only 23280 views after the panic.

The view counts on that News and Announcement forum ranges from 4000 to 50000. Taking the numbers from the last 10 articles, which pans from last week back to 4 months ago, the average view count is 19956, minus the possibility that same person can view the page multiple times. Considering that GW2 is a game with 3 million copies sold, that’s quite low.

If you insist that the majority of the players are lazy individuals that didn’t bother with the forum, then I stand by my argument: ArenaNet should do a better job at their communication, so people can be informed better.

So what do you want them to do? Program every NPC to have a “I am going to die” date on them? Then the outrage would be “Who reads NPC text?!?” How about a giant 48 pt font on a pop-up that must be clicked in order to proceed to playing that says “I have read this news statement”. Then the outrage would be “That’s like an EULA. I didn’t read it. It was annoying and in my way to play the game!”

They simply cannot give out information that every last player will receive without some issue.

I mean, look at the forums sometime. We just recently had someone post about buying light dungeon armor even though it has red text that says “Not useable” on it. There are dozens of posts about the “Unique” tag on ascended items. There are still people that have no idea that glory boosters were going to become useless. I’m sure a month from now there will be someone saying “Why is my glory booster not working?”

A post on the official forums in the announcements section a week in advance is absolutely the correct way to give the information. They could also add a link to the launcher but as I said. No one reads that anyway as well.

Kumu Honua.2751:

So what do you want them to do?

I can’t decide for them. I don’t work for ANet.

Their communication is the reason that brought up this situation. Myself and several others are merely pointing out that a single, buried forum post is not clarified enough as a medium for important announcement for ALL the players.

We have links to release patch notes on the front page, and I personally like that. Why not the update to removing the merchant? I have no idea why.

But it’s NOT buried.

It’s the very first post in the News and Announcements section. Under the stickies of course.

You people keep saying that. What IS buried is the post about keeping your blade shards as there will be a future use for them. That is an example of actual terrible communication by Anet.

NO LOOT FOR YOU! ~ the Loot kitten :P

Kumu Honua.2751:

But it’s NOT buried.

It’s the very first post in the News and Announcements section. Under the stickies of course.

You people keep saying that. What IS buried is the post about keeping your blade shards as there will be a future use for them. That is an example of actual terrible communication by Anet.

You like GW2 forum, congratulation. Yet you keep ignoring the fact that forum activities are NOT mandatory for GW2 players.

Forums are indeed helpful, offer strategies, discussions, and player interactions, all sorts of good things. But here is the thing: THAT particular post, is NOT linked from anywhere, despite the importance of it.

Not launcher (personally I read it), not front page where it always have links to release notes, not facebook, not twitter, not YouTube, not google+ (heck, it even has a PvP glory phasing-out reminder posted on March 17), not LS Atlas. Only a post that forum frequent visitor will notice.

I already conceded the fact that there should be a link in the launcher itself.

However like I also said. Even if they did that there would STILL be this thread because people simply put the autoplay feature on and will never see it just the same.

There are actually FEWER people that look at the launcher than there are people who look at the forums.

Kumu Honua.2751:

There are actually FEWER people that look at the launcher than there are people who look at the forums.

Source or citation please?

Nope. Not going to play that game with you. Done with ya.

JustTrogdor.7892:

Again, if they do bring the vendors back what happens to the people that read the official message about the vendor being gone and deleted their items? Now you have a whole new group of people unhappy. At some point Anet has to say this is what it is and I think they have already.

This kind of reminds me of the Dragon Bash fireworks event for getting those helms. After the event ended people started complaining, “But I didn’t know,” or “I wasn’t paying attention to the news.” They asked for the fireworks to happen again to please them for their lack of paying attention. The thing with that was people that did make the event went out of their way to make sure they were there. The people that missed it said things similar to this situation, “What would it hurt to add more firework events?” Well because people that made sure to be there for the event and spent hours to achieve it would feel angry as well if they did the event again to please those that didn’t make the effort. Adding more fireworks later would have devalued the effort of those that made the event.

This in my mind is a no turning back scenario because if they bring the vendors back they are going to bring along a whole group unhappy because they deleted their items based on official word from Anet.

So bringing vendors back will make ppl unhappy? Why? Because now they feel better than other because they red forums and they take pleasure of seeing other ppl suffer? About ppl that knew vendors will be gone, those ppl havent delted their belngings, but just spend them so this is really stupid argument.
As i can understand that fireworks being one time only it makes sense lorewise and all, but removing vendors doesnt make sense at all.
No matter if they announced it, how and where they announced it, removing event vendors the same day as event ends is a bad idea. It’s a mistake and ppl here try to point it out to ANet, so they will fix their mistake.

So I missed the announcement too, as did so many others, and I still have an inventory full of stuff I intended to trade. I rarely visit the forums but I would have responded to an in-game mail. In this instance, I believe ANet has been disrespectful to me, my time and my money. Open up the vendors until the whole event is completed.

I was telling people in LA to turn in the belongings. I turned all mine in, then after the event noticed I had an Ultimate Bag to open. Now I have 5 hierlooms and 14 Found Belongings hogging bank space. I guess a vendor return for a period would be nice……

Moshari.8570:

………
BTW, are they or are they not bringing back the cypher boxes? That was another one that seems to have followed their policy of not giving a straight answer to……….

The lockboxes are back. I saw someone post something in passing a few hours ago. Apparently they slipped them in,in a patch a while back and didn’t put it in the patch notes. I was checking the notes as the Community Co-ordinator said they would be in there. gg. Did anyone start a thread about that?

Now got 100+ cyphers to turn in.

I’m feeling Anet become arrogance and egoistic. They are removing those as soon as the event ends despite they didn’t do it previously. Surely this is for the convenience of their own, because there is no reason to remove those for the convenience of customers.

this horse has been beaten to death !
the short answer is NO !

Time to close this thread hint hint !

TL;DR

No time to check forums like other people hint hint…

Want the merchants back hint hint…