Raid Bug Corrected

Raid Bug Corrected

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

A recent bug related to raid loot drops was confirmed and corrected with a build on June 22. We’ve reviewed our data for the active period of the bug, and are making a one-time distribution to those who participated in at least one successful raid boss encounter between the patch on June 20 and the hotfix on June 22. Unfortunately, we cannot provide the loot that may have been lost, but we hope you accept your choice of a piece of Ascended armor and some Transmutation Charges as a gesture of goodwill. Please check your in-game mail after this afternoon, and open a message sent from the Guild Wars 2 Team.

We apologize for any inconvenience the bug caused, and are happy to get this resolved in a positive way for those involved.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Jobboka.5162

Jobboka.5162

You guys are gloriously awesome! Thank you for this

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Posted by: Sublimatio.6981

Sublimatio.6981

thats nice, finally a way to get transmutation charges in pve

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Posted by: Rising Dusk.2408

Rising Dusk.2408

This is remarkably kind of you folks! I will admit that I was pretty frustrated when I killed KC twice during the time that this bug was active and didn’t get loot either time, especially when it killed my static’s raid night, but the issue was fixed quickly enough in the week that I didn’t consider it to be too devastating. That said, thank you guys so much for going out of your way to compensate us players even when you had absolutely no obligation to do so.

[VZ] Valor Zeal – Stormbluff Isle – Looking for steady, casual-friendly NA raiders!

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Posted by: Rashy.4165

Rashy.4165

I am pleasantly surprised. Appreciate it guys

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Thanks for the kind words and approbation. I thought it was super nice, too, and am glad you approve.

And RD — if you killed KC twice, in that short a period of time, you got your own reward just with that shiny glow of accomplishment!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Elen.9308

Elen.9308

Aww, this is so nice of you guys. I spent hours on a KC kill and this definitely put a smile on my face.

Should the mail have already arrived by the way? I haven’t seen anything as of yet but I’ll keep my eyes peeled! Let me know!

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Posted by: Akiro.4695

Akiro.4695

Thank you very much for this. My group is helping to teach another group that ran during that period, and everyone in the training group wanted to run just for the practice even knowing they likely wouldn’t get loot.

Now not only are they getting loot, they’re also getting a bit to help them gear more classes to improve their group on top of the practice they got as well. I am very, very pleased with this!

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Posted by: Hornster.6072

Hornster.6072

Thats pretty nice, thanks !

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Posted by: Feanor.2358

Feanor.2358

Now that’s a pleasant surprise. Thanks!

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Posted by: Balths Knight.9806

Balths Knight.9806

ty ty ty…. Balths approves… I killed VG, Gors, Sloth, Escort no loot the first kill. Killed VG, Gors, n Escort a second time around and got loot only on VG and Escort

Ty for offering us something. It means alot to players who put in tons of effort

Do you guys have an ETA on the messages being started

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Posted by: Dhan Rahl.8493

Dhan Rahl.8493

While I appreciate the free gear bot and the random xmute shard…what we really got cheated out of was the LI, which for most is the main focus for raiding, as this bug set people back a week.

So why were Legendary Insights not included in this? Would gladly trade in the chest for my LI I would have gotten instead.

Raid Bug Corrected

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Posted by: thrag.9740

thrag.9740

That’s nice of you guys, thanks. While we have your attention, could you possibly look at bugs on kc, cairn, and Samarog. Of those 3, I think there is wide consensus that kc is the most broken.

Raid Bug Corrected

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Oh hey, a little update for your folks: This is a manual process and it was started about when I posted. However, it will take some time to finish up. By “manual” I mean that each account has to be sent an individual mail, it’s not something we can do as a mass distribution.

So please allow some time, and if you don’t see your mail for a day or so, don’t worry — we’ll get it there! Thanks for your patience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Baseraver.7241

Baseraver.7241

I appreciate the compensations!
But I havent received mine yet. (28th June 2017, 10:55 pm Berlin Time Zone)

I was the one reporting on this bug in the bugs forum
https://forum-en.gw2archive.eu/forum/support/bugs/No-Loot-after-beating-weekly-Raid-Bosses/first#post6632722

at the 20th June 2017right after I killed Gorseval with my team.

Do you guys need a bit more time to compensate all players or have I been forgotten?

Still havent got anything – 2nd July 2017

(edited by Baseraver.7241)

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Posted by: Rashy.4165

Rashy.4165

While I appreciate the free gear bot and the random xmute shard…what we really got cheated out of was the LI, which for most is the main focus for raiding, as this bug set people back a week.

So why were Legendary Insights not included in this? Would gladly trade in the chest for my LI I would have gotten instead.

The LI comes from the loot chest. The issue with the bug was, if you didn’t get the loot chest, it didn’t trigger as a kill at all (the API would still show the boss as not killed).

The second thing is, it was fixed in 2 days. Enough time for a group to form up and full clear (or clear the bosses that were bugged) between Thursday to Sunday, and still get the missed LI.

If you chose to not raid at all that week, because of the bug, or weren’t able to, well … tough luck. There’s no way of knowing whether or not you actually killed a boss and got no loot (it didn’t trigger as a kill at all), or simply didn’t attempt that boss at all (in which case, you don’t deserve the loot).

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Posted by: Daphnaaa.9820

Daphnaaa.9820

It’s like christmas! Great compensation, I can defo use this gear for another build for raiding. As a starter in raids this is so helpful, a lot better then the real reward!

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Posted by: CHAO.7956

CHAO.7956

Great move Anet, you really went above and beyond with your apology and it is very much appreciated.

-General Michael

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Posted by: John.5732

John.5732

Thank you very much.

Leader of the Kingdom of [Shu] Guild
Devona’s Rest

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Posted by: Roxanne.6140

Roxanne.6140

That’s a great move! I killed sabetha about 12 hours ago and did get anything. Not even the legendary insight. Funny thing is that she did not reset this week though I killed her last week. Meaning she wasn’t in my map when I opened the raid (after killing Vale guardian and gorseval)


gaem not made for mi
===========

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Posted by: Kynara.7823

Kynara.7823

Thank you very much for fixing the problem and for the generous compensation!

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Posted by: Gottes.7431

Gottes.7431

Ty for this !!!!!!

Raid Bug Corrected

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Posted by: Zed.4962

Zed.4962

While I appreciate the free gear bot and the random xmute shard…what we really got cheated out of was the LI, which for most is the main focus for raiding, as this bug set people back a week.

So why were Legendary Insights not included in this? Would gladly trade in the chest for my LI I would have gotten instead.

The LI comes from the loot chest. The issue with the bug was, if you didn’t get the loot chest, it didn’t trigger as a kill at all (the API would still show the boss as not killed).

The second thing is, it was fixed in 2 days. Enough time for a group to form up and full clear (or clear the bosses that were bugged) between Thursday to Sunday, and still get the missed LI.

If you chose to not raid at all that week, because of the bug, or weren’t able to, well … tough luck. There’s no way of knowing whether or not you actually killed a boss and got no loot (it didn’t trigger as a kill at all), or simply didn’t attempt that boss at all (in which case, you don’t deserve the loot).

Raid Bug Corrected

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Posted by: Zed.4962

Zed.4962

So I didn’t get any LI from Macleod 2 days ago. So are you saying that if i just do it again I’ll get the missed LI?

(edited by Zed.4962)

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Posted by: Linken.6345

Linken.6345

Thanks alot for the compesation and for talking to us we like seeing red posts

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Posted by: Scootabuser.4915

Scootabuser.4915

Raided 2 bosses and didn’t get rewards… No in-game mail… GG

Insert Personal Achievements and/or Youtube Channel Here

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Posted by: Talindra.4958

Talindra.4958

Oh hey, a little update for your folks: This is a manual process and it was started about when I posted. However, it will take some time to finish up. By “manual” I mean that each account has to be sent an individual mail, it’s not something we can do as a mass distribution.

So please allow some time, and if you don’t see your mail for a day or so, don’t worry — we’ll get it there! Thanks for your patience!

I got a mail when I log in today as a surprised. thanks.. but you really don’t need to do that if it takes up so much time for dev and the team to do it especially doing it manually. I would accept apology and move on as work to progress the game is more important .. but thanks.. appreciate the effort.

Champion Magus & Phantom, Demon’s Demise, The Archdesigner.
Death is Energy [DIE] – Gandara EU
Australia

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Posted by: Talindra.4958

Talindra.4958

and in my opinion. bug wise this is one mmo that contain the least bug compare to other mmo, I always hv my thumbs up to the dev team and their effort to keep the game up n going

Champion Magus & Phantom, Demon’s Demise, The Archdesigner.
Death is Energy [DIE] – Gandara EU
Australia

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Posted by: mrenyus.9180

mrenyus.9180

That’s nice, thank you!

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Posted by: Zlater.6789

Zlater.6789

omg thankyou so much, I just got it, super appreciated. We still did our clears without the loot, but that was awesome, thanks heaps. You guys are amazing!

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Posted by: Adrenalin.5719

Adrenalin.5719

Reminding me of the good old days with the Mad King Chests. Keep this up. It shows quality.

fanboy | A passionate fan of elements of geek culture, letting his passion override social graces
and common sense.

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Posted by: Linken.6345

Linken.6345

Raided 2 bosses and didn’t get rewards… No in-game mail… GG

As gaile posted above in this very thread it can take up to 1 day or even 2 mate. ( they are doing it by hand)

Edit
Also what day did you down said bosses?

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Posted by: Fruk.2936

Fruk.2936

Very nice of you guys to go through the effort to send out individual mails to everyone who didnt get rewards. I haven’t gotten my mail yet but I am very excited for it!

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Posted by: okalevi.2917

okalevi.2917

Thanks for all the efforts on this. Much appreciated!

Okale Refor | Tater Spudbringer | Boops Boops | Hot Like Tater Tot

Officer of Flux Capacity [FLUX] – http://fluxcapacity.enjin.com

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Posted by: Roxanne.6140

Roxanne.6140

so has anybody received their LI


gaem not made for mi
===========

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Posted by: Linken.6345

Linken.6345

so has anybody received their LI

No and they wont either since the compesation is a ascended armor box and transmutation charges.

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Posted by: Terminsel.5728

Terminsel.5728

So is the distribution done? Will there be a dev post update here when it is done so people know to stop waiting?

Maybe it goes without saying, but is the compensation only going to those who had bugged loot on kills during the time frame, or any group that completed kills during the time frame of the bug, whether they received any loot or not?

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Posted by: Caointean.7983

Caointean.7983

Same here, I downed the VG with no rewards (apart from a few lodestone shards) soon after the release and still haven’t got my mail though all my guildies (who didn’t have any reward problems) got their mail.

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Posted by: Baseraver.7241

Baseraver.7241

I was the one reporting on this bug in the bugs forum
https://forum-en.gw2archive.eu/forum/support/bugs/No-Loot-after-beating-weekly-Raid-Bosses/first#post6632722

at the 20th June 2017 right after I killed Gorseval with my team.

Do you guys need a bit more time to compensate all players or have I been forgotten?

Still havent got anything – 2nd July 2017

A Dev Update would be nice.

(edited by Baseraver.7241)

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Posted by: Ryou.5241

Ryou.5241

Same as above. Downed Vale Guardian and Gorseval right after the patch at the 20th. No loot at gorseval. still havent got anything

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Posted by: Tordaa.1369

Tordaa.1369

Agree that an update on this would be nice. Only person in our group who has received the rewards so far sent a ticket to support today and received them shortly after. I guess that’s an option for people who want them quickly.

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Posted by: Point Blanc.3105

Point Blanc.3105

Same situation here. No one from my raid group as gotten their mail, even though we killed many bosses on the 20th, after the patch.

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Posted by: Sir Auris.3476

Sir Auris.3476

My squad just killed Mathias on the day the patch went live. It was short after the ingame announcement of the new build, but the kill was in the old build and we encountered the loot bug. I hope me and the others from my Squad will get the mail.

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Posted by: Junior.7418

Junior.7418

Killed Vale Guardian on June 20th, still no mail.

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Posted by: Terminsel.5728

Terminsel.5728

Well, it’s sort of a holiday weekend state side and a lot of people might take a day off on Monday, prior to the Tuesday holiday. If the North America team is sending those mails, I wouldn’t be surprised if all activity, and updates about it, will be quiet until Wednesday the 5th. Best just to settle in for a long wait now.

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Posted by: Baseraver.7241

Baseraver.7241

Well, it’s sort of a holiday weekend state side and a lot of people might take a day off on Monday, prior to the Tuesday holiday. If the North America team is sending those mails, I wouldn’t be surprised if all activity, and updates about it, will be quiet until Wednesday the 5th. Best just to settle in for a long wait now.

I`m from Europe and didnt know of any holidays in NA^^
I just knew of Independence Day.
Well,
I can wait.

(edited by Baseraver.7241)

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Posted by: Sentinel.5731

Sentinel.5731

Just checking in to see if these are still in the mail.

Myself and several others of my raid squad cleared all 4 wings on that Tuesday, but none of us have received the chest. Not the end of the world if we don’t get it, but the post did say everyone who raided would get one.

Is this still ongoing?

Morvik Dragonslayer
FF | Nerf

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Posted by: roseria.7695

roseria.7695

Can we get an update on if this is still ongoing or if we have to contact support if we have been missed ? I’ll rather not bug support for nothing.

Roserra @ [ATT] – Attuned

(edited by roseria.7695)

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Posted by: hmsgoddess.3869

hmsgoddess.3869

I still have not received my chest for loss of raids.

~ Emma Vine Sixty Nine Shades Of [NUDE] – Crystal Desert

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Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

I still have not received my chest for loss of raids.

Contact support via the ticket system.

John Smith: “you should kill monsters, because killing monsters is awesome.”