Guild Wars 2

Keep bumping this thread or others like it.
Change the “nature” of outfits and armor so they do not look unnatural.

Anchoku.8142:

I do not want a refund. I want it to look right, again. There are too many bubble-butt, cape-butt, and bells.

Please fix them, please!

Please!

Well, this, basically. I’m willing to wait, and see and probably be disappointed.
I totally understand why people are asking for refunds.

Kashrlyyk.5364:

After sending in a refund request stating that the new version doesn’t look good anymore I got this:

Purchases from the Gem Store are seldom refundable, and in this case we are not able to provide a refund of your purchase.

I am sorry that we could not fulfill you request in this situation, but please let us know if you have any other questions we can address.

After specifying that ANet changed it and now I don’t have the product I spent gems for anymore I got:

We understand your concerns related to the changes done to the Monk’s Outfit. However, because of the nature of outfits, we are unable to do any refund of the purchase. We appreciate your comprehension.

After noting that other people got refunds “support” replied with:

While we understand that you would have preferred to receive a different response to your petition, we must reiterate that we are unable to fulfill your request.

Any suggestions?

If you haven’t done so already, create a brand new support ticket. Don’t keep responding to the old one. If your request history is right in front of the support technician, he will probably be obliged to back up the decision of another.

Use all your “ammo” in the new ticket – you bought the outfit, saw no clipping issues, then the outfit was modified by the artists after-the-fact to the point where you no longer want to wear it. Hopefully you’ll get a more sympathetic support technician this time, and hopefully they don’t have a record of your original ticket in a place where it will jump out and make itself noticed.

Don’t point out that others have gotten refunds… that might prejudice them against you, making them feel as if you are telling them you deserve a refund instead of asking them if you may have one. Be polite.

Good luck!

I did like the old one better, never even knew of any issues… till I read they ‘’fixed it’’ And all I know is that the skirt looks bigger now still don’t know about the previous issues with it… here I thought Anet artists where perfectionists and didn’t do rush rush.

Hope they change it again.

To be fair the clipping was really huge and noticable on the “curvier” body types, so there is no point downplaying it here…
The question is, how could it be released like this? The fact that GW2 characters come in different forms and sizes is nothing new…

I still haven’t put in my ticket for a refund. I know I should, but I would much rather have my perfect looking outfit back!

Well, I never noticed the clipping problem (not sure why, maybe I’m just not that sensitive to clipping), but I surly don’t like the new bell shaped skirt!

Umm… I didn’t think it was that bad.

But that’s me.

Still no news on this?

I still like the outfit, but yeah, my girls now all have those Greek “good birthing hips.” lol

Yeah, I happened to pick the body type on which every skirt looks like a balloon, so the first version of the monk outfit was a nice change. But now everything looks equally broken, so it’s all right, yes?

TheDuck.4526:

Still no news on this?

I honestly don’t expect any.

DomAltares.8651:

TheDuck.4526:

Still no news on this?

I honestly don’t expect any.

Small hope for next patchday.
After that … yeah, we probably won’t get any reaction at all …

July 28th, 2015 Update:

Good news everyone!

They fixed the invisible thighs!

Also, you have no feet now.

Third time is a charm, right?

Yup. No feet now, never had Issues with the initial one…

Next fix you won’t even have a head.

The absence of feet symbolizes the aspiration of the Monk to sever ties with the physical world in pursuit of higher spiritual awareness.

Arena Net Programming Team:

Gary: How do I adjust this mesh so that it doesn’t make the legs disappear?
Kole: Just drag the object upwards.
Gary: Like this?
Kole: Ya, looks good, you can see the thighs now. No need to spend any more time looking at the image.
Gary: By dragging the object upwards, it looks like the feet went missing…
Kole: I said NO NEED TO SPEND MORE TIME! Send the updated models out. NOW!
Gary: Yes Sir. Wow, what an honor to work here.

Edit: All characters in this are fictional, and hopefully not based on real life.

Loboling.5293:

Arena Net Programming Team:

Gary: How do I adjust this mesh so that it doesn’t make the legs disappear?
Kole: Just drag the object upwards.
Gary: Like this?
Kole: Ya, looks good, you can see the thighs now. No need to spend any more time looking at the image.
Gary: By dragging the object upwards, it looks like the feet went missing…
Kole: I said NO NEED TO SPEND MORE TIME! Send the updated models out. NOW!
Gary: Yes Sir. Wow, what an honor to work here.

Edit: All characters in this are fictional, and hopefully not based on real life.

Next up:

Gary: Do you remember how we just made this thing bigger because making it fit to different bodies was TOO HARD for us?
Kole: Yeah?
Gary: Well, turns out legs and feet are really annoying and would be a bit of work. How about we make the skirt so big it covers the feet?
Kole: Perfect! No one would notice, right? And even if they did … not our problem, right??
Gary: Lol, yeah!

Yup annnnd still no fix with this second patch either. ANet, we spent real money on an outfit in the gem store and then you broke it and ruined the aesthetic. Please, give me back my feet and the outfit I paid for – the one that didn’t look like I was wearing a bell.

Gaile Gray.6029:

Yes, the item has been reintroduced to the Gem Store. I will pass along your input regarding the corrected outfit.

Please as pass along “Load these assets into a set of light armor skins since they were OBVIOUSLY built using the light armor template and thousands of us will BUY THAT ARMOR SET.”

Keep making outfits. Knock yourselves out on them…

But ALSO release them as armor.

Yea, not a big fan on this. A huge difference in look, I think I will ask for a refund as well. Really disappointed.

Before and After pics:

Lillith.3018:

Yea, not a big fan on this. A huge difference in look, I think I will ask for a refund as well. Really disappointed.

Before and After pics:

This outfit has been failure after failure.

Keep pushing to get your gems back, folks. It’s the only way Anet is going to devote the proper resources to fix this thing properly, once and for all.

This outfit looked really cool when first released but I decided to hold out on it.

And now I am glad I did. It keeps having a ton of issues. And the skirt issue is totally a thing. I’ve noticed that it seems to look cut off/censored once you go pass the higher legs.

That kind of blocky/black void stuff I’ve never been a fan of. And the last time I’ve seen that be a major thing is in the “kiddy” Nintendo games. And while I do enjoy those, I’m glad that isn’t common in GW2.

That said, maybe one day I’ll pick up this outfit if some of these issues are fixed… but to be honest, I don’t think that ANet wants to keep fixing this outfit over and over and over. Eventually they are just going to leave it as is and I don’t think I want to buy it in the state that it will be left in.

I am SO SO sad this outfit looks like this now. When it was first released, the skirt was perfect, but I held out on buying it after reading about the clipping issues.

If they had released it the way it looks now, I’d probably buy it, but after seeing how nice the skirt portion looked before all the “fixes”, I just can’t get myself to purchase it.

I’d like our feet back. And the original skirt shape too.

After carefully previewing it on several of my characters and seeing it on another player’s character, I paid real money at the Gem Store to buy a “Monk’s Outfit” within a day or so of its release. It looked as good on my human and Norn characters as it had in the previews, and I spent hours dyeing it for 6-7 of my characters to match their professions and/or overall color “themes.”

Then, just a few days after the outfit was released, along came a “minor” patch. With no notice whatsoever that I saw, nothing about it in the patch notes, my new-favorite dress was changed such that it became grossly wide at the hips and thighs of my slim characters, totally pear-shaped, totally ruined, totally ugly and unwearable. In other words, my new outfit was sabotaged a few days after I purchased it.

Please, since the disappearance of mix-n-match Town Clothes last year, it is almost impossible to find “normal” looking clothing to wear in GW2. Everything is either on fire or has a Medieval look to it, which is not the first choice of some players. This outfit was perfect in that regard because it looked like a dress that a normal girl would actually wear in public … until it suddenly bloated up beyond all recognition.

Won’t you please consider restoring this outfit to fit the actual bodies we pasinstakingly selected at character creation (or using cash money for a Makeover Kit) instead of forcing the involuntary and unannounced wide-load look on everybody? Especially since those of us who bought this outfit had to do so with cash money, not in-game gold.

Based on the fact that the dress was changed very quickly (within 4-5 days) after its release, it is obviously not especially difficult or “major” to change it back again, or to make a separate version of it that we human girls can wear in public if the reason it was changed was to fit Charr physiques or whatever.

Thanks.

I’m not sure why they changed the look. I did hear something about a bug that caused some characters wearing it to have their legs disappear. 0_0

This is ANet you’re dealing with. Past experience suggests that they sometimes put things in that have unintended consequences. It sometimes seems that the graphics in the game cannot support something adequately. I’m guessing, here, but it may be that in order to fix the “legs” bug, they had to change the outfit. If they cannot resolve the bug, or have moved on, the outfit may never be restored to what you saw at first.

So — if I were in your shoes, I’d do the following:

1. Contact support. Tell them that you bought the outfit when it first came out because you liked the look, but that the look has changed through no fault of yours. Tell them you do not like the new look and ask for a refund on the 700 gems. Based on reported past incidents, they are likely to return the gems and remove the outfit you do not like from your wardrobe.
2. If they do return the gems, sit on them for a while in case ANet fixes the outfit to your liking — then repurchase it. If, after whatever time seems good to you, they have not done so, consider using the gems for something else you might like. This way, you are not stuck with an outfit you dislike and can maybe get something you do like for your money. The longer you wait to ask for a refund, the less likely it is you’ll get it, so don’t wait for a fix, then try to get a refund later.
3. Do ask for more outfits and such that suit your tastes. It never hurts, and if you don’t, then that’s one voice ANet will not heed.

Good luck.

Here you go:

https://forum-en.gw2archive.eu/forum/game/gw2/Fixed-Monk-Outfit

Good luck.

If you really hate the new look, then file a support ticket and request a refund on the basis that you bought the skin for its original looks. In the past, they have returned the cost of the gems for other items in similar situations. (Whether they do now or not probably depends on how you phrase your request, how much time has passed since the update, and whether ANet agrees that the change in design is substantive enough.)

Good luck and please let us know the result of your ticket.

You bought something yet they delivered something else.

Politely ask for a refund here
https://help.guildwars2.com/home

I’d wish you a good luck but I believe you don’t need any. Just push it thru.

The question is what will they destroy on the outfit when they fix the feet

But yes, i’d like the orginal skirt back too.

I think it’s less about getting the gems back, but to get the original look back.

Yeah, maybe they should just make two versions and let people decide if they are okay with the minor clipping of the original or the balloon skirt and missing feet. I almost bought this, but the “fix” completely changed my mind.

Extremely disappointed. It went from looking unpolished with the clipping issues to just strait out bad, as it is now.
I’ll be asking for a refund, and as a longtime GW1 player it’s not a decision that was made easily.

That sounds awful. I hope you folks get refunds because it was definitely not you were asking for.

I know I would not be happy if something like that happened. It’s fine for them to change it, but it’s not what was initially advertised.

A fairly large aspect of this game is appearance and I feel that more effort needs to be made towards people getting their characters to look the way they want.

This all makes me very weary of spending money on future cash shop skins. If Anet is just going to take them and ruin the item after I buy it without offering any kind of refund, then I simply don’t trust them enough to give them my money.

Westwater.1095:

This all makes me very weary of spending money on future cash shop skins. If Anet is just going to take them and ruin the item after I buy it without offering any kind of refund, then I simply don’t trust them enough to give them my money.

Calm down… they’ll fix it soon i’m sure… it’s just a visual problem… it’s not that you can’t walk or run no more…

I too just saw missing feet on my non sylvari characters . I am disappointed that I cannot enjoy wearing that outfit on any of my characters because of the missing feet. Although sylvari seem to not have that problem , it still is disappointing . I truly want to believe they will fix this issue but I have false hope.

Westwater.1095:

This all makes me very weary of spending money on future cash shop skins. If Anet is just going to take them and ruin the item after I buy it without offering any kind of refund, then I simply don’t trust them enough to give them my money.

I believe that, in the past at least, they have provided refunds to those who’ve submitted tickets. I frequently see posts to that effect, anyway. To be even-handed, it seems unlikely they set out to ruin cosmetic items. They’re not mind readers, and it is not hard to submit a ticket. Ergo, it does not seem like an undo burden to expect people whose aesthetics clash with the revised item to let them know.

If it’s anything like the scaling issues with the halo tonics then they’ll just let people wear themselves out till the problem goes away. It’s kinda what they do. I hope I’m wrong though and they fix this stuff for you guys.

PerfectionSX.7541:

Westwater.1095:

This all makes me very weary of spending money on future cash shop skins. If Anet is just going to take them and ruin the item after I buy it without offering any kind of refund, then I simply don’t trust them enough to give them my money.

Calm down… they’ll fix it soon i’m sure… it’s just a visual problem… it’s not that you can’t walk or run no more…

How long have we been waiting? Its bad enough that the “fix” for a technical problem produces BIGGER technical problems then the original. Which constantly blows my mind how something like that could had gotten past QA. And its not the first time something of this level of implied incompetence has happened either.

Normally I wouldn’t this hung up on it, had it not been for the fact that things can go “years” without fixes because they’re too afraid to touch something. So many Orr events have been broken since year 1, and of the things they did change, none that I’ve seen shown they had thoughtfully modified the event scripting. Even the Grenth fight is just changing the properties of a single Debuff. And they plugged the hole in the Grenth farm by “inserting” a new script between 2 existing events in the chain.

I wish we knew, whether they are even trying or considering to restore the old aesthetic somehow or if they are just looking at the other fails involving this outfit.
I don’t really care that much for my gems or disappearing feet … but I’m still kind of heartbroken about losing my perfect new look.

Still waiting for a fix on this.

Or honestly, devs, just revert it. It’s ok, you tried, we get it, your artists and modelers didn’t understand what to do. Just revert it, let it clip, that’s better than this and if this is the alternative we have, I’d rather have my clipping outfit back. :S

<— severely disappointed

So what’s the big deal with this extremely underwhelming lvl1 armor looking armor skin anyway? This was one of the most basic crap armors as monk in gw1, so why do ppl bother here. It looks kitten even if they fix every bit of it. Also, the females had pants. I’d rather want to see the labyrinthine armor – that was a cool armor:

http://wiki.guildwars.com/wiki/Gallery_of_female_monk_Labyrinthine_armor

ProtoGunner.4953:

So what’s the big deal with this extremely underwhelming lvl1 armor looking armor skin anyway?

Probably because they ask 10$/10€ for it and when turns out is has horrible clipping they just make it worse and move on to the next one. Not the first time it happened. And probably not the last because “what’s the big deal”.

Yeah of course, but I don’t get why people buy this starter armor from GW1 for 10€. Yeah tastes are different but this is so tasteless and boring. There’s nothing special about it besides nostalgia.

Same reason why people are so hyped about wings I guess.

I have no idea.

Sure, it’s a matter of taste. If your idea of cool is flames and spikes and edges all over, then this is pretty boring. Some people appreciate a more natural or casual look though.

In my case, I also wasn’t crazy about this outfit on first look.
But I really like the long ribbons on the sleeves and how they flow when your character runs. My thief also wears the windcatcher and the tempest shortbow, so it fit perfectly for a “windy” theme.

ProtoGunner.4953:

So what’s the big deal with this extremely underwhelming lvl1 armor looking armor skin anyway? This was one of the most basic crap armors as monk in gw1, so why do ppl bother here. It looks kitten even if they fix every bit of it. Also, the females had pants. I’d rather want to see the labyrinthine armor – that was a cool armor:

http://wiki.guildwars.com/wiki/Gallery_of_female_monk_Labyrinthine_armor

actually it’s based on the Elite Woven armor.

http://wiki.guildwars.com/wiki/File:Monk_Elite_Woven_armor_f.jpg

Miss Lana.5276:

ProtoGunner.4953:

So what’s the big deal with this extremely underwhelming lvl1 armor looking armor skin anyway? This was one of the most basic crap armors as monk in gw1, so why do ppl bother here. It looks kitten even if they fix every bit of it. Also, the females had pants.

http://wiki.guildwars.com/wiki/Gallery_of_female_monk_Labyrinthine_armor

actually it’s based on the Elite Woven armor.

http://wiki.guildwars.com/wiki/File:Monk_Elite_Woven_armor_f.jpg

Yeah. I worked mad hard to get that elite armor in GW1 – and I was looking forward to it in GW2 when I saw the data mine. Then I realized it was just another costume. And then I saw how their patches screwed over my guildy, and how they still haven’t fixed it. Plenty of reason for people to be upset.