What an amazing time it has been! Let’s recap.
There was a company that made a video game. The game was promised to be everything before it was launched. On release, it was a lot, but not everything. What pushed it most to fulfilling its potential was its amazing community. What kept this community together was a promise of improvement from the company. It kept the community playing, even though it wasn’t always rationally justified.
A year passed. Things improved. [Redacted] The company kept promising that it was learning from all these experiences, that it will keep pushing the game forward and improve it. The community was even engaged in discussions about the game development.
Time kept passing. Some promises were kept, some weren’t. No one complained about it. The community just wanted to know that things were coming and months spent on completing mundane daily activities in a stale game would pass with the coming of a new fantastic content.
At some point the communication provided by the company dropped in quality and quantity. Even then, the community continued playing, but months kept passing and passing. It was close to the games second anniversary, when things changed…
Let’s recap the most recent history.
With the past two weeks the company’s handling of recent events has consecutively hit new lows.
First came the gamescom. The PvP event has seen some developers of the company being asked questions about the game in general. The company has obvious policies regarding outside communication and the answers provided during gamescom interviews were well in line with these policies. That was the first mistake. Not only has the company agreed to giving interviews on topics it couldn’t discuss, it also delegated improper people to do it.
The community didn’t like what it saw. It didn’t like for example, that content that was made available in the past that the community absolutely loved wasn’t coming back anytime soon. It also didn’t like the tone of poor responses that not only wouldn’t explain why things weren’t being worked on, but also sounded like excuses.
Something ticked, the head and founder of the company decided to grace the community with a letter that tried to explain the situation. Instead of showing willingness to improve, the rhetoric suggested a total negligence and denial, duplicating the well-known interview political talk. Something inside the company was shaken though and the community has seen a sudden wake-up of few developers. One of them for example, decided to hop into a 4-month-old topic with concerns about a recently implemented system and acknowledge the community he would look into it again. How splendid… In another topic, someone else came back and reassured the community, that he would talk to them again. Would things finally come to normal…?
Tensions dropped as the days passed, but then… another interview happened. Once again were the developers asked questions. The community learned for example, that one of the oldest and most important systems that was in dire need of changes to make the game more appealing and keep sworn fans playing wasn’t being looked into for the past year and no plans to change that were made. The community was once again reminded of things that weren’t off the table and were a subject of revision down the road, down the pipe.
(edited by Moderator)