Guild Wars 2

forum bug fix… also any update on this???

I have a portal too but no beta slot or email. I sent in a ticket this morning, hoping to get a reply soon. Unfortunately I’ll be working soon

I have seen people around the web saying the same thing. By pure odds, I doubt all of them use these forums.

How badly can they do the random assignemnt of slots in this. Before a RNG that people despised and seemed buggy. Now not even the people that got guaranteed invites can not get it.

This is worse than last week when the shatter was a daily. Then the server crashed and rolled everyone back (back to LA, loss of all loot, daily for it showing up again) right after the event completed.

please help us, I just wanna play beta

Next test will be starting in a bit… still no response…

Zaith.9132:

You don’t need to be signed up for the newsletter, the newsletter only gives instructions. The portal item should guarantee you access but others are having the problem you have – no beta slot. Submit a ticket ASAP if your slot is missing. You may get lucky and have it solved before the event ends. That’s the best advice I can give.

You need to be signed up to the newsletter or you won’t get access to the beta. This was stated on the website.

And NO ONE from Anet (officially) has made an announcement of this? Wow…for all of those hours of farming and then those people who were lucky enough to get one…can’t get in the Beta. That Blows!

Charming Rogue.8071:

You need to be signed up to the newsletter or you won’t get access to the beta. This was stated on the website.

I’m suscribed to the newsletter.. i did it as soon as i got the portal … newsletter has nothing to do.. i did not recieved any e-mail from anet.. and i did suscribed 10 times already…

Terruh.9572:

And NO ONE from Anet (officially) has made an announcement of this? Wow…for all of those hours of farming and then those people who were lucky enough to get one…can’t get in the Beta. That Blows!

That’s exactly the point…. Hours and hours farming to get the portal.. and this happened. is dissapointed.

Charming Rogue.8071:

Zaith.9132:

You don’t need to be signed up for the newsletter, the newsletter only gives instructions. The portal item should guarantee you access but others are having the problem you have – no beta slot. Submit a ticket ASAP if your slot is missing. You may get lucky and have it solved before the event ends. That’s the best advice I can give.

You need to be signed up to the newsletter or you won’t get access to the beta. This was stated on the website.

As far as I know this is not true of the portals, you just needed to sign up to get the information, not access. Do you have a link to this “requirement”?

whoknows.7968:

Terruh.9572:

And NO ONE from Anet (officially) has made an announcement of this? Wow…for all of those hours of farming and then those people who were lucky enough to get one…can’t get in the Beta. That Blows!

That’s exactly the point…. Hours and hours farming to get the portal.. and this happened. is dissapointed.

It’s a very closed beta.

Charming Rogue.8071:

You need to be signed up to the newsletter or you won’t get access to the beta. This was stated on the website.

Not true, people that got the portal were “guaranteed” access and the newsletter was not required.

https://help.guildwars2.com/entries/91220997-Heart-of-Thorns-Beta-FAQ

I found a “Portal to the Heart of Maguuma” but I’m not on the mailing list. Can I still get in to the next beta event?

Yes! You’ll be able to access the beta.

Our current test uses this method as well as the “Portal to the Heart of Maguuma,” an in-game item which had a chance to drop from enemies in Dry Top and the Silverwastes. Players who found this item are guaranteed a spot in the current closed beta test! Signing up for the newsletter is not required to access the beta test if you received one of these items.

Signing up for the newsletter was highly suggested though to receive information on how to participate in the beta event.

https://www.guildwars2.com/en/news/closed-beta-testing-on-may-26/

If you obtained a portal to the Heart of Maguuma during the special event in Dry Top and the Silverwastes, you’ll receive an e-mail with all the details you’ll need to get started. Please ensure that you’ve signed up for our newsletter so that we can contact you!

I got a Portal drop and no Beta slot as well (I still have my Portal Stone in my bank), and I’ve been signed up for the newsletter.

30 minutes until the next test… no fix… not even an acknowledgment of the problem.

I also have the same problem and it’s been a real bummer :\ I’ve been subscribed to the newsletter since it started, and regularly get mails from it, but did not get the instructions for the beta. So even while having ALWAYS been in the newsletter and not just after portal drop, I still encountered this bug. I actually did take a long time to farm the portal and had almost lost hope when I got it, so to have this happen now has been really disappointing. Hope they do something to make up for it, but I honestly doubt it…

Still not an answer from GM’s….. is Anet real?

Next test has now started. The lack of support by the Anet staff will be noted in my various reviews on HoT.

I still have no access even with the second block of the beta. I feel like this is a late April Fools joke. I have a stone yet no beta slot…

Yeah this bug has not even been acknowledged by any dev or anet employ which is the worst part of it I think. I understand issues but to ignore it all day

Got an answer from my support ticket and basically all they said is that they’re not able to verify the acquisition of the portal item, even though it’s sitting right there in my inventory and i still have the “Congratulations!” mail in my inbox. Basically no acknowledgement whatsoever there might be a bug

RunicAura.9860:

Yeah this bug has not even been acknowledged by any dev or anet employ which is the worst part of it I think. I understand issues but to ignore it all day

On the forums, I talked to Rubi in-game and they are working on it. She said they will let people know when they can relog and access it.

Wow Yeah I have mine still in my bank and the mail in my box aswell. That is just not right

Riko.1309:

RunicAura.9860:

Yeah this bug has not even been acknowledged by any dev or anet employ which is the worst part of it I think. I understand issues but to ignore it all day

On the forums, I talked to Rubi in-game and they are working on it. She said they will let people know when they can relog and access it.

It’s a little late for that… that second event is almost over and 90% of the world is asleep for the 3rd event. Hopefully they offer us free access to the next event whenever that is.

I have to agree it is rather late for them to “fix” the problem they have not even acknowledged exists I have not seen it mentioned in one of the threads that has been posted nor posted on the “Known beta Issues” thread they have up. I wouldn’t be so upset but it hasn’t been acknowledged and it was an item we had to farm to gain access to this. And guildwars 2 was supposed to be away from farming. I hope they will learn from this cause I don’t think they will end up making it right or feel right at this stage. We shall see what comes

Still not an official answer from arena net Devs??.. is incredible how they are blind againts this huge problem….. incredible….

RunicAura.9860:

I have to agree it is rather late for them to “fix” the problem they have not even acknowledged exists I have not seen it mentioned in one of the threads that has been posted nor posted on the “Known beta Issues” thread they have up. I wouldn’t be so upset but it hasn’t been acknowledged and it was an item we had to farm to gain access to this. And guildwars 2 was supposed to be away from farming. I hope they will learn from this cause I don’t think they will end up making it right or feel right at this stage. We shall see what comes

that’s really what bugs me too. I could realistically only have made it to the first beta slot due to my timezone, so even when sending my support ticket I didn’t hold any hope to be able to play in it anymore, but I still wanted to receive acknowledge for it and maybe have them fix the issue for people who /could/ make it.

Literally all they could have said was “there is a issue and we are aware of it but we don’t know how to fix it yet”. That’s understandable? But we are not getting something as simple as a “we’re sorry” and that really annoys me.

I also hope we’ll at least get a guaranteed spot (for real, this time) next beta at this point but I’m still really disappointed with the whole ordeal :\

Regina Buenaobra.6193:

I’m sorry that you’re not able to access the beta test. We’re investigating this issue and I’ll provide an update when I have further information to share.

And now I’m happy again thank you

Finally.. please Regina Buenaobra if dev’s need some kind of prove that we have portal item and no beta slot, tell us and i’m sure we can provide screenshots.. even a video to prove it.

Regina Buenaobra.6193:

I’m sorry that you’re not able to access the beta test. We’re investigating this issue and I’ll provide an update when I have further information to share.

YAY! thank you for the acknowledgement! If you can get us into the 3rd test that’d be great, though It may be too late for many of the people here.

I am a bit disappointed because I spent many hours farming for the portal stone. As the GW2 Team stated before the portal dropping event began,

“Beta access will be flagged upon looting the item, and it’s not required to claim participation.”

Guild Wars 2 Team. “Claim Your Spot in the Next Heart of Thorns Closed Beta – GuildWars2.com.” GuildWars2com RSS. Guild Wars 2 Team, 27 Apr. 2015. Web. 26 May 2015.

and

“Players who found this item are guaranteed a spot in the current closed beta test! Signing up for the newsletter is not required to access the beta test if you received one of these items. However, to get beta schedules, instructions on how to access the test, or any other beta-related information, you still need to sign up for the newsletter.”

Guild Wars 2 Team. “Heart of Thorns Beta FAQ.” Guild Wars 2 Support. Guild Wars 2 Team, n.d. Web. 26 May 2015.

So apparently if a portal stone drops for any given person, then according to GW2, that person should have a guaranteed spot available for today’s BETA events. By the way I am also subscribed to the GW2 Newsletter and have been for quite some time now, yet I have not received any email indicating anything about the BETA prior to today. Oh well. I would hope that Arenanet would give us some compensation of BETA time for whenever we want, until the allotted time runs out (2 hours?).

What about those who don’t reply and have had the same thing happen? Because I’m super lucky I found this thread, I have a beta portal as well, but no email, no beta character slot, no nothing.

Hopefully it can get figured out before the last beta time slot.. I’m sure you guys are working on it.

Thanks.

Just hoping it’s in time for the last one! I’m in the same boat as the rest of these guys, forgot to mention that previously.

I had this problem too. I got a portal stone but no beta access.

Regina Buenaobra.6193:

I’ve collected a list of all the account names of people who have posted in this thread that they have a portal stone but do not have access to the beta as they should. I will be providing this list to our dev team.

Thanks! if you need any additional information please let us know!

I’m Able to join now:D:D Thanks Regina.

I now have a beta character slot as well!! thank you so much, so glad I made bad decisions and didn’t go to sleep. Who needs sleep at 4.30 am? not me I’m gonna be on that last slot, lack of sleep is a problem for the me from the future

thank you SO MUCH for the help!!

Thank you! I have a beta slot now.

Fixed as well! Thank you so much! Guess it’s going to be a late night…

Not fixed here, I’d really love to play the next beta!

Regina Buenaobra.6193:

I’ve collected a list of all the account names of people who have posted in this thread that they have a portal stone but do not have access to the beta as they should. I will be providing this list to our dev team.

I’ve been having this issue as well. Submitted ingame ticket, emailed support, made a thread, still not fixed.

Not fixed for me either. :/

Having the same issue, just submitted a ticket, hoping this will be resolved before the last beta block

No fix for me either but nice to see others are getting there beta character slot.

What about the people that didn’t post in this thread? A lot of people(including myself) grinded for hours and hours for a guaranteed beta access.

I got mine as well! Thanks so much

Glad to see people are getting in for the last spot! I’m still missing my slot which makes me a bit sad but here’s hoping I get to catch some of it <.<

This is a little ridiculous. I’m sure others spent hours farming for the portal and maybe didn’t get the slot as well?

At least some acknowledgement would be nice. 0 Updates and the last beta is going to be over before you know it.

I have had a ticket open for two days abot this. I still have the portal in my inventory. I am not sure if I have to post here to get recognized so I am posting. I farmed for 5 days as was very excited when I got it. Been very frustrated that a garaunteed access to the beta seems to only have been garaunteed for those that it worked for. I know a solution will be found but watching streaming of the beta was not how I wanted to spend my evening