Cannot get my Season 2 reward

Cannot get my Season 2 reward

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Posted by: Auroma.9126

Auroma.9126

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Edit:: Solved :: Thank you ArenaNet for the speedy resolution of this problem.

(edited by Auroma.9126)

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Posted by: DonRobeez.3560

DonRobeez.3560

I am still waiting on season 1 reward because of the same problem.

Infested Kerrigan I [TaG]
Gunnar’s Hold
Youtube channel: http://www.youtube.com/user/GloryKittens

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Posted by: Calys Teneb.7015

Calys Teneb.7015

Did you get the option “Can you see if I am awarded a chest” the first time you looked? Because it took a few minutes after the patch for that to show up.

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Posted by: Auroma.9126

Auroma.9126

I never posted on this rewards delay issue earlier since I understand that coding issues can happen, but this is just …..

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Posted by: Auroma.9126

Auroma.9126

No, I did not get that option.

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Posted by: Jessica Boettiger.2563

Jessica Boettiger.2563

WvW/PvP/Skills Principal QA

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You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

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Posted by: Calys Teneb.7015

Calys Teneb.7015

It may be worth it to check again now that people are claiming their rewards, just in case.

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Posted by: nodame.3765

nodame.3765

I didn’t get my tickets too. no chest or mail. please do something about it.

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Posted by: Jesiba.5016

Jesiba.5016

I didn`t transfer, I was on Deso and still are, i did my Achiements and still i dont get a chest?

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Posted by: Auroma.9126

Auroma.9126

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Would that be free? I know I recently bought gem cards worth $100, but I do not want to spend them on fixing something which is not my fault.

Edit:: Fixed a typo

(edited by Auroma.9126)

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Posted by: DonRobeez.3560

DonRobeez.3560

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Transfers are not free…

Infested Kerrigan I [TaG]
Gunnar’s Hold
Youtube channel: http://www.youtube.com/user/GloryKittens

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Posted by: suntek.5084

suntek.5084

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Transfers are not free…

I transferred from NA to EU yesterday, got my 250 tickets there aswell. Now i do not get the option to retrieve the chest either on EU server… I mean, do i have to wait 7 days and pay for a transfer for something that wasn’t even my fault in the first place?

Fix this now please or clarify what needs to be done.

The only thing i can do at the Battle Historian is buy weapons which ofc i cannot do since my 500 tickets are void and i cannot reclaim them…

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Posted by: O Nuxtofulakas.2936

O Nuxtofulakas.2936

could you please also inform us if the issue with season 1 reward key without chest is solved? We are waiting for months for this to be fixed.

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Posted by: TheFragSoul.1987

TheFragSoul.1987

I have the same problem !!! WHERE IS MY 500 TICKETS OMG !!!!!!!!

(edited by TheFragSoul.1987)

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Posted by: Chaba.5410

Chaba.5410

AFAIK the NA and EU instances are two different databases. When you transfer to EU from NA, your account data exists on both databases but only one copy is the “live” version (you can tell from seeing your account now on both the NA and EU achievements leaderboards). Probably because the EU servers are different, they cannot copy the NA rewards data for your account to the EU instance. The game has little idea which server you are associated with for rewards purposes then unless you transfer back to NA sooo…. they should make transfers free for you who are affected. Good luck.

Chaba Tangnu
Founding member of [NERF] Fort Engineer and driver for [TLC] The Legion of Charrs
RIP [SIC] Strident Iconoclast

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Posted by: Auroma.9126

Auroma.9126

Free transfer to NA (for claiming Season 2 rewards) and then free transfer back to current EU server will be appreciated.

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Posted by: TheFragSoul.1987

TheFragSoul.1987

Omg, this is so frustrating…. Anet scammed us… wow……

I gonna make a ticket…. I can’t believe i spent ALL MY TIME playing WvW, paid 1000 gems with real money, and can’t get my tickets…..

Thank you Anet.

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Posted by: suntek.5084

suntek.5084

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Exactly the same thing for me.

Free transfer to NA (for claiming Season 2 rewards) and then free transfer back to current EU server will be appreciated.

Pretty much, i mean i don’t want to be punished for non-existance of bugged NPC. How their database works is none of players’ concern.

If there is a possibility to transfer back to my old server and pick up my tickets and then transfer back then it would be reasonable, otherwise its a complete mess.

Why there is a workaround solution that came with patch is nothing i can affect, however all i know is that i have 500 void tickets and i cannot get new tickets from NPC.

(edited by suntek.5084)

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Posted by: Laylie.5703

Laylie.5703

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Was this a serious response lmao. Like really you expect someone to spend more money because of you’re guys mistake….

What really irritates me is the fact that this was a KNOWN bug from season 1 rewards yet you did not fix it and let alone did not make a WARNING statement about it.

Absolutely unacceptable, about as unacceptable as this post I am quoting.

|Biggus|QT|Jade Quarry|

(edited by Laylie.5703)

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Posted by: SGBrian.7046

SGBrian.7046

have the same problem i move for 3 Days to NA and play the meta on EU server i cant spend this much money for this and i have to wait now 4 days to transfer back thats …..
nice job Anet

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Posted by: Flytrap.8075

Flytrap.8075

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Was this a serious response lmao. Like really you expect someone to spend more money because of you’re guys mistake….

Remember that you can convert gold into gems at anytime through the Gem Store currency exchange! (rolls eyes)

If her response was actually serious… wow.

Fort Aspenwood | [Bags]

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Posted by: suntek.5084

suntek.5084

Why i dont get is why do we need to speak to NPC to claim our tickets in the first place, couldn’t they have been sent by mail like the other 100 tickets? Wasn’t that less of a messy solution?

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Posted by: Nanyetah Elohi.4852

Nanyetah Elohi.4852

so what are we doing with all these voided tickets? Are these supposed to be replaced by usable tickets at some point?

For the Toast!

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Posted by: Laylie.5703

Laylie.5703

so what are we doing with all these voided tickets? Are these supposed to be replaced by usable tickets at some point?

First chat option from the battle historian grants you new tickets.

|Biggus|QT|Jade Quarry|

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Posted by: Sorin.4310

Sorin.4310

Free transfer to NA (for claiming Season 2 rewards) and then free transfer back to current EU server will be appreciated.

File a support ticket. You are a continually paying costumer (you just bought $100 worth of gems – more than most players will ever spend) and you deserve much better support than just “transfer back” like it’s free or something.

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Posted by: Nanyetah Elohi.4852

Nanyetah Elohi.4852

so what are we doing with all these voided tickets? Are these supposed to be replaced by usable tickets at some point?

First chat option from the battle historian grants you new tickets.

Thx, just found it.

For the Toast!

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Posted by: Rhongomyniad.5081

Rhongomyniad.5081

Submit a support ticket and explain how ANET were not clear about situations like yours (e.g. even if the Historian was out on June 3rd would transatlantic transfers have been able to claim the rewards at their new server?).

Hopefully the support team will be more helpful than the joke of a Dev reply above

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Posted by: Offair.2563

Offair.2563

Why i dont get is why do we need to speak to NPC to claim our tickets in the first place, couldn’t they have been sent by mail like the other 100 tickets? Wasn’t that less of a messy solution?

They like to confuse gamers i guess. Or maybe afraid they will screw it up again or wait a min, isnt this post about that? lol

Big Babou, Ranger for life.
Madness Rises [Rise] – Banners Hold.
Don’t argue with idiots, they pull you down their level and own you with experience.

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Posted by: FearedbytheGods.8617

FearedbytheGods.8617

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

I read that and literally just went wide eyed and thought ‘Did you just say what i think you said?’

That comment for me just shows a huge disconnect between players and developers.

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Posted by: Jessica Boettiger.2563

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Jessica Boettiger.2563

WvW/PvP/Skills Principal QA

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If you are in this situation, please submit a ticket to Customer Support. They will assist you in transferring to collect your Tournament rewards.

Thank you.

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Posted by: suntek.5084

suntek.5084

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

I read that and literally just went wide eyed and thought ‘Did you just say what i think you said?’

That comment for me just shows a huge disconnect between players and developers.

I hardly believe that was a developer’s response, more of a community manager, nevertheless very irresponsible one.

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Posted by: SGBrian.7046

SGBrian.7046

If you are in this situation, please submit a ticket to Customer Support. They will assist you in transferring to collect your Tournament rewards.

Thank you.

sounds good ;-)

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Posted by: TheFragSoul.1987

TheFragSoul.1987

Ok, i just sent a ticket…. Hope that GMs will be able to help us….

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Posted by: DonRobeez.3560

DonRobeez.3560

About time, I have been wanting a response like this 6 months ago for my season 1 reward…

Infested Kerrigan I [TaG]
Gunnar’s Hold
Youtube channel: http://www.youtube.com/user/GloryKittens

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Posted by: suntek.5084

suntek.5084

Made my ticket straight away when i noticed the bug, hope it’s fast resolved lol

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Posted by: Rebound.3409

Rebound.3409

The rewards work….it would have been a good idea to put some clear instructions in the mail tho.

- When u login u receive through mail the 100 BONUS tickets.
- To get the other tickets u won via participating at the tournament you have to go to any WvW map, talk to the rewards NPC (usually he is in the middle of the area just in front of where u teleport).
- When u talk to him, the very first option is to check if u are eligible for tickets. Hit that and a chest will appear just like for dailies.

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Posted by: KIIIL.1860

KIIIL.1860

100 tickets sent by mail and chest reward forgotten. What the patch was?

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Posted by: TheFragSoul.1987

TheFragSoul.1987

Btw, what about finishers ???

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Posted by: echo.2053

echo.2053

lol actually ready the 2-3 sentence email that came with the 100 tickets, meh already chucked those mistforge kitten into the forge…. got back a cleric dagger of blood ( rare) …. go figure

Bender the offender – Proud violator of 17 safe spaces –

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Posted by: Auroma.9126

Auroma.9126

If you are in this situation, please submit a ticket to Customer Support. They will assist you in transferring to collect your Tournament rewards.

Thank you.

Thank you, I will do that.

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Posted by: Chris Barrett

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Chris Barrett

Gameplay Programmer

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TL;DR: Please do the following only if you have completed the WvW Spring Tournament 2014 meta-achievement:

  1. Check your in-game mail for 100 new Tournament tickets.
    1. If you don’t have this mail, skip the remaining steps and submit a ticket.
  2. Speak to the Battle Historian in-game, and note the world you’re Associated with in your chat window in yellow text.
    1. If you don’t see the world you expected to see, post here and/or submit a ticket. Go no further.
  3. Use the first conversation option to claim your tournament tickets.
  4. Enjoy spending the tickets as you please.

Issues with either not receiving the new Tournament tickets, or receiving a wrong number, are related to world Association for the purposes of WvW Spring Tournament 2014. Part of the problem is a cross-datacenter limitation (more on this later).

Here’s exactly how Association worked for this latest tournament, and why it can have the effects some of you are seeing .

For WvW Spring Tournament 2014, this is how Association scoring worked:

  • Load into a WvW map for the first time that day: Gain 1 Association score for your current home world.
  • Complete any achievement that contributes to the WvW Spring Tournament 2014 meta achievement: Gain 2 Association score for your current home world.

Your main Associated shard is then the one with the highest score within the current datacenter. That last part is the caveat that’s preventing some tournament rewards from being issued. Or in some cases “wrong” rewards (working as intended, but not desired, and certainly not clear). Auroma.9126, it sounds like you have 0 Association in the EU datacenter, so the servers there can’t give you rewards, since they don’t see any non-zero Association scores for worlds in that datacenter. In other cases, if a player transferred mid-tournament and has Associations in both datacenters, their rewards will be bound to the most-Associated shard within the datacenter when they talk to the Battle Historian to get the new tournament tickets. This is the intended behavior for this tournament, but has been confounded by issues with Association getting locked-in prematurely.

Some rewards were incorrectly granted too early. When rewards are given, your most-associated world is locked-in at that moment. This applies even if you change datacenters. Your Association scores can still change, but your one true Association for that tournament is still the one from which you received rewards. With the fix that went out on June 17th, that lock was reset, resetting your most-Associated world to whichever one has the highest score in your current datacenter, until talking to the Historian and getting the rewards locks/locked it in again.

(edited by Chris Barrett.3280)

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Posted by: Chris Barrett

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Chris Barrett

Gameplay Programmer

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Some additional information for the technically-inclined.

An interesting combination of two bugs affected this tournament, causing those premature rewards and Association lock-in. One new from our work on the tournament, one very old that never showed itself before, because nothing else happened to hit just the right case before this tournament. The old one is of a sort that’s very rare to catch (so I’m glad we now know it exists, so that we can fix it). A timing issue on cross-server communication would sometimes cause some maps to, for just a few seconds to a few minutes, have one particular time-related variable set to many years in the future (well beyond the end of the tournament). This then caused some players to be granted a tournament placement achievement prematurely (the “1st place”, etc. achievements with rewards attached).

(edited by Chris Barrett.3280)

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Posted by: TeamBattleAxe.3901

TeamBattleAxe.3901

(Reserved for long post.)

(Reserved for long post.)

Behind-the-scenes footage of Chris preparing to make his post.
http://youtu.be/nwrzYrpCHz0

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Posted by: Shpongle.6025

Shpongle.6025

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

wow….

Are you Shpongled?

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Posted by: crazy.9083

crazy.9083

Ok, got them now edited

(edited by crazy.9083)

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Posted by: Royale.5863

Royale.5863

So, after the initial achievement I got my 500 tickets which was correct (first place), now i have been given 100 tickets and the initial 500 are voided!! What is going on ANET??

Your 500 tickets will be available from the battle historian.

(edited by Royale.5863)

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Posted by: ZerFrost.3542

ZerFrost.3542

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Clearly it is your own fault as you said you got your tickets and switched servers. Before you have done that you should have waited and checked if other had gotten their chest, but no you didn’t and come onto the forum to post your mistake of instantly switching servers.

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Posted by: Chaba.5410

Chaba.5410

To be fair, no one expects to not get the season rewards due to transfers post-season. There is no way to expect it since the underlying game architecture is only understood by Anet.

Chaba Tangnu
Founding member of [NERF] Fort Engineer and driver for [TLC] The Legion of Charrs
RIP [SIC] Strident Iconoclast

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Posted by: TheFragSoul.1987

TheFragSoul.1987

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Clearly it is your own fault as you said you got your tickets and switched servers. Before you have done that you should have waited and checked if other had gotten their chest, but no you didn’t and come onto the forum to post your mistake of instantly switching servers.

Totally disagree. Anet didn’t mention that our old tickets would be voided. I got my tickets 3 day after the end of the tourney, then i transfered. So I waited.

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Posted by: Auroma.9126

Auroma.9126

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Clearly it is your own fault as you said you got your tickets and switched servers. Before you have done that you should have waited and checked if other had gotten their chest, but no you didn’t and come onto the forum to post your mistake of instantly switching servers.

I am not sure if you are serious or just trolling.

1. I got my reward chest after Season 2 ended, just like I should. I am no quality tester for Arena Net and it is not my job to find out that Arena Net was able to reward every player accordingly. But I do understand that coding errors can occur that is why I never posted on the rewards delay issue, because in mmorpg development stuff can happen. Some people still have not received their Season 1 reward chests.

2. Then we were informed that “While the World vs. World team investigates an issue with tournament reward chest distribution, we are temporarily delaying access to the rewards that would have otherwise been available on the Battle Historian on June 3rd. We hope this will help prevent further compounding the issue, and avoiding unnecessary confusion while we work to resolve the problem. Thank you for your patience. – Mark Katzbach”. Again in this post, it was no where mentioned that those people who got their tickets normally would have them cancelled, what was mentioned was that the rewards NPC was disabled. So when the issue is sorted he will be enabled again, when meant I would be able to use my tickets to buy what I like.

3. There are many other bugs and issues which took a very long time to fix. If I wait for every bug/issue to be fixed before I make my move then I will never be able to make it. For example, some players still have not got their Season 1 rewards. I do like to be aware of the game, but it is not my job to be a quality tester. Again I am not blaming Arena Net, since in mmorpgs coding is complex due to immense size and inter-connectivity of everything. I am happy that most people were able to get their Season 2 rewards after this June 17th update.

I am a solution oriented person and that is why I decided to bring this issue into attention of ArenaNet, so we can work towards a solution.

(edited by Auroma.9126)