Guild Wars 2

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Edit:: Solved :: Thank you ArenaNet for the speedy resolution of this problem.

I am still waiting on season 1 reward because of the same problem.

Did you get the option “Can you see if I am awarded a chest” the first time you looked? Because it took a few minutes after the patch for that to show up.

I never posted on this rewards delay issue earlier since I understand that coding issues can happen, but this is just …..

No, I did not get that option.

It may be worth it to check again now that people are claiming their rewards, just in case.

I didn’t get my tickets too. no chest or mail. please do something about it.

I didn`t transfer, I was on Deso and still are, i did my Achiements and still i dont get a chest?

Jessica Boettiger.2563:

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Would that be free? I know I recently bought gem cards worth $100, but I do not want to spend them on fixing something which is not my fault.

Edit:: Fixed a typo

Jessica Boettiger.2563:

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Transfers are not free…

DonRobeez.3560:

Jessica Boettiger.2563:

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Transfers are not free…

I transferred from NA to EU yesterday, got my 250 tickets there aswell. Now i do not get the option to retrieve the chest either on EU server… I mean, do i have to wait 7 days and pay for a transfer for something that wasn’t even my fault in the first place?

Fix this now please or clarify what needs to be done.

The only thing i can do at the Battle Historian is buy weapons which ofc i cannot do since my 500 tickets are void and i cannot reclaim them…

could you please also inform us if the issue with season 1 reward key without chest is solved? We are waiting for months for this to be fixed.

I have the same problem !!! WHERE IS MY 500 TICKETS OMG !!!!!!!!

AFAIK the NA and EU instances are two different databases. When you transfer to EU from NA, your account data exists on both databases but only one copy is the “live” version (you can tell from seeing your account now on both the NA and EU achievements leaderboards). Probably because the EU servers are different, they cannot copy the NA rewards data for your account to the EU instance. The game has little idea which server you are associated with for rewards purposes then unless you transfer back to NA sooo…. they should make transfers free for you who are affected. Good luck.

Free transfer to NA (for claiming Season 2 rewards) and then free transfer back to current EU server will be appreciated.

Omg, this is so frustrating…. Anet scammed us… wow……

I gonna make a ticket…. I can’t believe i spent ALL MY TIME playing WvW, paid 1000 gems with real money, and can’t get my tickets…..

Thank you Anet.

Auroma.9126:

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Exactly the same thing for me.

Auroma.9126:

Free transfer to NA (for claiming Season 2 rewards) and then free transfer back to current EU server will be appreciated.

Pretty much, i mean i don’t want to be punished for non-existance of bugged NPC. How their database works is none of players’ concern.

If there is a possibility to transfer back to my old server and pick up my tickets and then transfer back then it would be reasonable, otherwise its a complete mess.

Why there is a workaround solution that came with patch is nothing i can affect, however all i know is that i have 500 void tickets and i cannot get new tickets from NPC.

Jessica Boettiger.2563:

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Was this a serious response lmao. Like really you expect someone to spend more money because of you’re guys mistake….

What really irritates me is the fact that this was a KNOWN bug from season 1 rewards yet you did not fix it and let alone did not make a WARNING statement about it.

Absolutely unacceptable, about as unacceptable as this post I am quoting.

have the same problem i move for 3 Days to NA and play the meta on EU server i cant spend this much money for this and i have to wait now 4 days to transfer back thats …..
nice job Anet

Laylie.5703:

Jessica Boettiger.2563:

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Was this a serious response lmao. Like really you expect someone to spend more money because of you’re guys mistake….

Remember that you can convert gold into gems at anytime through the Gem Store currency exchange! (rolls eyes)

If her response was actually serious… wow.

Why i dont get is why do we need to speak to NPC to claim our tickets in the first place, couldn’t they have been sent by mail like the other 100 tickets? Wasn’t that less of a messy solution?

so what are we doing with all these voided tickets? Are these supposed to be replaced by usable tickets at some point?

Nanyetah Elohi.4852:

so what are we doing with all these voided tickets? Are these supposed to be replaced by usable tickets at some point?

First chat option from the battle historian grants you new tickets.

Auroma.9126:

Free transfer to NA (for claiming Season 2 rewards) and then free transfer back to current EU server will be appreciated.

File a support ticket. You are a continually paying costumer (you just bought $100 worth of gems – more than most players will ever spend) and you deserve much better support than just “transfer back” like it’s free or something.

Laylie.5703:

Nanyetah Elohi.4852:

so what are we doing with all these voided tickets? Are these supposed to be replaced by usable tickets at some point?

First chat option from the battle historian grants you new tickets.

Thx, just found it.

Submit a support ticket and explain how ANET were not clear about situations like yours (e.g. even if the Historian was out on June 3rd would transatlantic transfers have been able to claim the rewards at their new server?).

Hopefully the support team will be more helpful than the joke of a Dev reply above

suntek.5084:

Why i dont get is why do we need to speak to NPC to claim our tickets in the first place, couldn’t they have been sent by mail like the other 100 tickets? Wasn’t that less of a messy solution?

They like to confuse gamers i guess. Or maybe afraid they will screw it up again or wait a min, isnt this post about that? lol

Jessica Boettiger.2563:

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

I read that and literally just went wide eyed and thought ‘Did you just say what i think you said?’

That comment for me just shows a huge disconnect between players and developers.

FearedbytheGods.8617:

Jessica Boettiger.2563:

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

I read that and literally just went wide eyed and thought ‘Did you just say what i think you said?’

That comment for me just shows a huge disconnect between players and developers.

I hardly believe that was a developer’s response, more of a community manager, nevertheless very irresponsible one.

Jessica Boettiger.2563:

If you are in this situation, please submit a ticket to Customer Support. They will assist you in transferring to collect your Tournament rewards.

Thank you.

sounds good ;-)

Ok, i just sent a ticket…. Hope that GMs will be able to help us….

About time, I have been wanting a response like this 6 months ago for my season 1 reward…

Made my ticket straight away when i noticed the bug, hope it’s fast resolved lol

The rewards work….it would have been a good idea to put some clear instructions in the mail tho.

- When u login u receive through mail the 100 BONUS tickets.
- To get the other tickets u won via participating at the tournament you have to go to any WvW map, talk to the rewards NPC (usually he is in the middle of the area just in front of where u teleport).
- When u talk to him, the very first option is to check if u are eligible for tickets. Hit that and a chest will appear just like for dailies.

100 tickets sent by mail and chest reward forgotten. What the patch was?

Btw, what about finishers ???

lol actually ready the 2-3 sentence email that came with the 100 tickets, meh already chucked those mistforge kitten into the forge…. got back a cleric dagger of blood ( rare) …. go figure

Jessica Boettiger.2563:

If you are in this situation, please submit a ticket to Customer Support. They will assist you in transferring to collect your Tournament rewards.

Thank you.

Thank you, I will do that.

Chris Barrett.3280:

(Reserved for long post.)

Chris Barrett.3280:

(Reserved for long post.)

Behind-the-scenes footage of Chris preparing to make his post.
http://youtu.be/nwrzYrpCHz0

Jessica Boettiger.2563:

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

wow….

Ok, got them now edited

crazy.9083:

So, after the initial achievement I got my 500 tickets which was correct (first place), now i have been given 100 tickets and the initial 500 are voided!! What is going on ANET??

Your 500 tickets will be available from the battle historian.

Auroma.9126:

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Clearly it is your own fault as you said you got your tickets and switched servers. Before you have done that you should have waited and checked if other had gotten their chest, but no you didn’t and come onto the forum to post your mistake of instantly switching servers.

To be fair, no one expects to not get the season rewards due to transfers post-season. There is no way to expect it since the underlying game architecture is only understood by Anet.

ZerFrost.3542:

Auroma.9126:

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Clearly it is your own fault as you said you got your tickets and switched servers. Before you have done that you should have waited and checked if other had gotten their chest, but no you didn’t and come onto the forum to post your mistake of instantly switching servers.

Totally disagree. Anet didn’t mention that our old tickets would be voided. I got my tickets 3 day after the end of the tourney, then i transfered. So I waited.

ZerFrost.3542:

Auroma.9126:

I played Season 2 on a NA server (which had been my server for last 16 months). After the Season 2 ended, I got my chest and I transferred to EU. Then on June 3rd we came to know that Arena Net ran into some problems and will not be enabling us to get our rewards. Now, 14 days later, when I went to WvWvW and talked with Battle Historian and got no rewards. Now I am stuck with 500 voided WvWvW Tournament Claim Tickets and 100 tickets that I got in my mail, for no fault of my own. GG

Clearly it is your own fault as you said you got your tickets and switched servers. Before you have done that you should have waited and checked if other had gotten their chest, but no you didn’t and come onto the forum to post your mistake of instantly switching servers.

I am not sure if you are serious or just trolling.

1. I got my reward chest after Season 2 ended, just like I should. I am no quality tester for Arena Net and it is not my job to find out that Arena Net was able to reward every player accordingly. But I do understand that coding errors can occur that is why I never posted on the rewards delay issue, because in mmorpg development stuff can happen. Some people still have not received their Season 1 reward chests.

2. Then we were informed that “While the World vs. World team investigates an issue with tournament reward chest distribution, we are temporarily delaying access to the rewards that would have otherwise been available on the Battle Historian on June 3rd. We hope this will help prevent further compounding the issue, and avoiding unnecessary confusion while we work to resolve the problem. Thank you for your patience. – Mark Katzbach”. Again in this post, it was no where mentioned that those people who got their tickets normally would have them cancelled, what was mentioned was that the rewards NPC was disabled. So when the issue is sorted he will be enabled again, when meant I would be able to use my tickets to buy what I like.

3. There are many other bugs and issues which took a very long time to fix. If I wait for every bug/issue to be fixed before I make my move then I will never be able to make it. For example, some players still have not got their Season 1 rewards. I do like to be aware of the game, but it is not my job to be a quality tester. Again I am not blaming Arena Net, since in mmorpgs coding is complex due to immense size and inter-connectivity of everything. I am happy that most people were able to get their Season 2 rewards after this June 17th update.

I am a solution oriented person and that is why I decided to bring this issue into attention of ArenaNet, so we can work towards a solution.