Guild Wars 2

Jessica Boettiger.2563:

We have identified the issue and are working on a solution to distribute the proper tournament chests to all who should have earned them. We appreciate your patience while we work to resolve this.

Thank you.

I am happy to see at least some communication from Anet. Do we have an ETA? I’m not too picky; I am a bit miffed about the wait but the wait is insignificant as long as we actually do get our stuff this time around.

DanyxEleven.9162:

Jessica Boettiger.2563:

We have identified the issue and are working on a solution to distribute the proper tournament chests to all who should have earned them. We appreciate your patience while we work to resolve this.

Thank you.

I am happy to see at least some communication from Anet. Do we have an ETA? I’m not too picky; I am a bit miffed about the wait but the wait is insignificant as long as we actually do get our stuff this time around.

If there was an ETA they would’ve told us yesterday. Anet is not big on ETAs, they know the possibility of actually delivering on time isn’t the greatest.

In fact, we already had an ETA of June 3rd. Look what happened to that, and look what happens when you don’t deliver on time.

DanyxEleven.9162:

Jessica Boettiger.2563:

We have identified the issue and are working on a solution to distribute the proper tournament chests to all who should have earned them. We appreciate your patience while we work to resolve this.

Thank you.

I am happy to see at least some communication from Anet. Do we have an ETA? I’m not too picky; I am a bit miffed about the wait but the wait is insignificant as long as we actually do get our stuff this time around.

Anet and ETA? I don’t think we are ever gona see that, they messed up twice so far on this, first they couldn’t work on proper distribution system for 9 weeks, than we get ETA on June 3rd and that failed too, so you get my point….

Why is everyone getting all jumpy over this reward which will be more than likely crap.

Yarlyn Zinc.6801:

Why is everyone getting all jumpy over this reward which will be more than likely crap.

There there. Those familiar with the internet already know what the rewards are, since they were posted some time ago. And people have been waiting for them because they are different than you. It happens.

I dont know how you’re gonna differentiate between people who have got the reward and who haven’t as I know some people, myself included, have the completed achievement, i.e. the “x place in season” achievement in WvW panel, but have not received the reward chest

Akachi.1352:

I dont know how you’re gonna differentiate between people who have got the reward and who haven’t as I know some people, myself included, have the completed achievement, i.e. the “x place in season” achievement in WvW panel, but have not received the reward chest

You are, by definition, one of those who haven’t received the reward. There’s nothing complicated about that. Those who didn’t received the reward because they didn’t earn it are a non-issue. So don’t fret.

Jessica Boettiger.2563:

We have identified the issue and are working on a solution to distribute the proper tournament chests to all who should have earned them. We appreciate your patience while we work to resolve this.

Thank you.

Thanks for keeping us informed on this matter, Jessica.

Akachi.1352:

I dont know how you’re gonna differentiate between people who have got the reward and who haven’t as I know some people

I think that’s why there is such a big delay in the distribution of tickets. I personally think that the old tickets should be given a description around the lines of “This ticket is no longer valid” and everyone should get new tickets.

Jessica Boettiger.2563:

We have identified the issue and are working on a solution to distribute the proper tournament chests to all who should have earned them. We appreciate your patience while we work to resolve this.

Thank you.

Thanks Jessica for keeping us updated on this issue.

Akachi.1352:

I dont know how you’re gonna differentiate between people who have got the reward and who haven’t as I know some people, myself included, have the completed achievement, i.e. the “x place in season” achievement in WvW panel, but have not received the reward chest

My first guess would be the related to the reason they disabled the vendor. They will take all tickets and chests from anyone that has them and then re-issue them to everyone at once.

If they would have left the vendor in game, they would have had to reverse transactions as well.

Hyperion.4638:

DanyxEleven.9162:

Jessica Boettiger.2563:

We have identified the issue and are working on a solution to distribute the proper tournament chests to all who should have earned them. We appreciate your patience while we work to resolve this.

Thank you.

I am happy to see at least some communication from Anet. Do we have an ETA? I’m not too picky; I am a bit miffed about the wait but the wait is insignificant as long as we actually do get our stuff this time around.

Anet and ETA? I don’t think we are ever gona see that, they messed up twice so far on this, first they couldn’t work on proper distribution system for 9 weeks, than we get ETA on June 3rd and that failed too, so you get my point….

Can’t spell Anet without ETA!

does the fix include the finishers that we didn’t get? I got my chest/tickets, but not the finisher.

I’m wondering if it has anything to do with folks who didn’t complete the season 1 meta, but did complete the season 2 meta?

Sarika.3756:

I’m wondering if it has anything to do with folks who didn’t complete the season 1 meta, but did complete the season 2 meta?

wel i got the reward for the first season, and not this one so dont think thats it

mcarswell.3768:

does the fix include the finishers that we didn’t get? I got my chest/tickets, but not the finisher.

Finisher is supposed to come via mail. They probably won’t send that out until this is resolved, probably for the same reason we’re being put on hold.

Arenanet , I understand the prize is very artificial , because its only a skin , witch wont affect in any sort of way my game play , except then to look pretty , I aint a dragqueen , i leave that to others , the only thing i can point out is your lack of profesionalism witch will eventualy and already affect your traffic , with all the new games that are coming out , you couldn do better to convince them to go put ther money else where , congrat on the failure

Sektor.8429:

Arenanet , I understand the prize is very artificial , because its…. blah blah blah … congrat on the failure

Well someone is grumpy wumpy today. You’d prefer they didn’t fix it like season 1?

tebbles.1564:

Terrorsquad.2349:

Jessica Boettiger, u look amazing btw :> Love it when I see you on Ready Up!

Pretty sad.

So much for being positive on the forums :p
Pls continue QQ

Jessica Boettiger.2563:

We have identified the issue and are working on a solution to distribute the proper tournament chests to all who should have earned them. We appreciate your patience while we work to resolve this.

Thank you.

See Anet?

This is what happens when you have more people than just an unpaid intern working on WvW c(=

#Progress2014

Yarlyn Zinc.6801:

Why is everyone getting all jumpy over this reward which will be more than likely crap.

Its the principle.

I guarantee this has to do with the flagging of accounts as to what server there on. I think it got messed up from the megaserver release. Is my guess.

sirflamesword.3896:

The WvW Season 2 has been going on for 2 months, and because you don’t figure out that you have no clue how to do the rewards until a couple days before the end the rest of us get screwed? GG

The winner of Silver was known weeks ago.

If there wasn’t a “go live” BETA testing of the “reward” to a core of BETA users who are trusted by the anet team, the processes are being used badly to fix every single issue in this game.

Undo the changes from the megaserver, admit it was a bad idea, rescind it, use beta testers far more and move on from an idea that kills WvW and destroys continuity of the storyline and ruins “server” affiliations across the board.

atheria.2837:

Undo the changes from the megaserver, admit it was a bad idea, rescind it, use beta testers far more and move on from an idea that kills WvW and destroys continuity of the storyline and ruins “server” affiliations across the board.

Why would you want that, exactly? I’ve had nothing but positive experiences from the megaserver. I can actually find people in PvE maps to play with or chat with whenever I play now, as opposed to before the update where people on my server were only in specific maps and seemed to vanish entirely after 11:00pm.

Much better than trying to guest to a different server and hope that people would be active in the areas I was heading to.

Maoric.6132:

atheria.2837:

Undo the changes from the megaserver, admit it was a bad idea, rescind it, use beta testers far more and move on from an idea that kills WvW and destroys continuity of the storyline and ruins “server” affiliations across the board.

Why would you want that, exactly? I’ve had nothing but positive experiences from the megaserver. I can actually find people in PvE maps to play with or chat with whenever I play now, as opposed to before the update where people on my server were only in specific maps and seemed to vanish entirely after 11:00pm.

Much better than trying to guest to a different server and hope that people would be active in the areas I was heading to.

To a point on the PVE side I agree 100% but they should have at least left LA as a main city that is server specific.

Would it be possible to get a clarification whether this was the very same bug which prevents ~10% or so of people at 3-Wurm from getting their daily chest?

Akachi.1352:

I dont know how you’re gonna differentiate between people who have got the reward and who haven’t as I know some people, myself included, have the completed achievement, i.e. the “x place in season” achievement in WvW panel, but have not received the reward chest

Well they could simply search inventory database of users who are flagged for the reward and check who do not have tickets and/or reward chest on any of their chars.

If it’s a bug, couldn’t the devs look at what servers were ranked 1-xx and redistribute from there? Maybe temporarily destroy the tickets on the loot table and repackage as a mail item with the correct amount per server rank? Maybe I’m just ignorant to these things?:/

To all the people who “know” how to fix it – you don’t have a clue!
Just sit tight and wait for professionals to take care of it, ok? STOP YOUR WHINING

oOParkerOo.5176:

To all the people who “know” how to fix it – you don’t have a clue!
Just sit tight and wait for professionals to take care of it, ok? STOP YOUR WHINING

We did wait, we waited the 9 weeks of the season, we waited the propagandized time before the season started, we have waited since Friday for them to fix this issue. They have not done so.

For those saying “you don’t know how hard it is” to find and fix the error. You’re right, we don’t but at the same time we did not call ourselves a company and release a game. We did not put ourselves forward as “professionals” and then fail to deliver to our customers.

ANet is a company, they have produced a product. We, their customers, have experienced dissatisfaction with this product. We have taken our time to post on these boards to express our dissatisfaction with their product. This is not “whining”. This is feedback. Sure it’s not the type of feedback Arenanet, or any company, wants but it is still feedback.

If you want to defend Arenanet and its practice of failure, you’re well within your rights to do so. You do not have the right to antagonize those of us who have politely expressed our displeasure with the lack of foresight Arenanet used in handling the rewards from season 2 especially in light of the fact that they have still failed to properly reward everyone who participated in season 1.

Bunter.3795:

oOParkerOo.5176:

To all the people who “know” how to fix it – you don’t have a clue!
Just sit tight and wait for professionals to take care of it, ok? STOP YOUR WHINING

We did wait, we waited the 9 weeks of the season, we waited the propagandized time before the season started, we have waited since Friday for them to fix this issue. They have not done so.

For those saying “you don’t know how hard it is” to find and fix the error. You’re right, we don’t but at the same time we did not call ourselves a company and release a game. We did not put ourselves forward as “professionals” and then fail to deliver to our customers.

ANet is a company, they have produced a product. We, their customers, have experienced dissatisfaction with this product. We have taken our time to post on these boards to express our dissatisfaction with their product. This is not “whining”. This is feedback. Sure it’s not the type of feedback Arenanet, or any company, wants but it is still feedback.

If you want to defend Arenanet and its practice of failure, you’re well within your rights to do so. You do not have the right to antagonize those of us who have politely expressed our displeasure with the lack of foresight Arenanet used in handling the rewards from season 2 especially in light of the fact that they have still failed to properly reward everyone who participated in season 1.

Couldn’t have said it better myself, +1

Pinkamena Diane Pie.8054:

So some people are saying give 500 tickets to everyone, problem solved.

Well then what was the point of the tournament???

To win, silly. You think we did this for a skin?

Bunter.3795:

oOParkerOo.5176:

To all the people who “know” how to fix it – you don’t have a clue!
Just sit tight and wait for professionals to take care of it, ok? STOP YOUR WHINING

We did wait, we waited the 9 weeks of the season, we waited the propagandized time before the season started, we have waited since Friday for them to fix this issue. They have not done so.

For those saying “you don’t know how hard it is” to find and fix the error. You’re right, we don’t but at the same time we did not call ourselves a company and release a game. We did not put ourselves forward as “professionals” and then fail to deliver to our customers.

ANet is a company, they have produced a product. We, their customers, have experienced dissatisfaction with this product. We have taken our time to post on these boards to express our dissatisfaction with their product. This is not “whining”. This is feedback. Sure it’s not the type of feedback Arenanet, or any company, wants but it is still feedback.

If you want to defend Arenanet and its practice of failure, you’re well within your rights to do so. You do not have the right to antagonize those of us who have politely expressed our displeasure with the lack of foresight Arenanet used in handling the rewards from season 2 especially in light of the fact that they have still failed to properly reward everyone who participated in season 1.

Actually he/she is well within their rights to antagonize you, given that it means criticism, which is what he/she is doing. Objecting to your displeasure is not against Anet’s Terms of Service.

First off, if you do not know how to fix it then you cannot possibly come up with a reasonable standard to base the delivery of fixes on. Secondly, you are hardly being polite. These forums are rarely politely critical of Anet; most of the time there are insults directed to them in some way shape or form. Politeness is often associated with a calm attitude and lacks an angry tone. Expressed your displeasure? Sure, but realize that for your displeasure to have any value whatsoever when it comes to bugfixes presupposes that they could fix the issue whenever they want. If you did an analysis of ANY professional company you’d realize that there are always problems with them in some way, and every company gets complaints in some way. It is impossible, for a company to produce perfection.

And when they fail to produce a perfect product, this is where complaints come in. A person will acknowledge that there can’t be a perfect product and certain problems won’t bother them, but when the issue affects them directly, that understanding that perfection is impossible goes completely out the window, and they now express similar emotions someone else has already expressed before them. Anet will make mistakes, and when these mistakes affect you, you’ll express your displeasure, but please realize that this is an issue with a bug, and it isn’t such a simple problem that expressing your displeasure will somehow motivate the programmers to do what they are already trying to do. I can guarantee you that they are not deliberately refusing to fix the issue, so it makes no sense to point out the obvious.

Spurnshadow.3678:

Pinkamena Diane Pie.8054:

So some people are saying give 500 tickets to everyone, problem solved.

Well then what was the point of the tournament???

To win, silly. You think we did this for a skin?

I did it for Ascended accessories so I could safely spend my laurels on other things. “Safely.”

Alasteir.7031:

I can guarantee you that they are not deliberately refusing to fix the issue, so it makes no sense to point out the obvious.

You mean like they didn’t deliberately refuse to fix season one’s reward? The majority of us are not upset about the wait, we’re upset because this happened last year and they didn’t fix it and that feels like what’s gonna happen this time, too.

DanyxEleven.9162:

Spurnshadow.3678:

Pinkamena Diane Pie.8054:

So some people are saying give 500 tickets to everyone, problem solved.

Well then what was the point of the tournament???

To win, silly. You think we did this for a skin?

I did it for Ascended accessories so I could safely spend my laurels on other things. “Safely.”

Alasteir.7031:

I can guarantee you that they are not deliberately refusing to fix the issue, so it makes no sense to point out the obvious.

You mean like they didn’t deliberately refuse to fix season one’s reward? The majority of us are not upset about the wait, we’re upset because this happened last year and they didn’t fix it and that feels like what’s gonna happen this time, too.

Well unless I can get some background not entirely reliant on anecdotes on what happened in S1 then I cannot say, since the only thing I can recall base on my hiatus then was that the rewards were crap. Although it makes no sense for someone to deliberately avoid doing their job for no reason; if they did deliberately do nothing, then they must have had some semblance of a reason for it, other than the bipolar option of it entirely based on their mood.

Alasteir.7031:

DanyxEleven.9162:

Spurnshadow.3678:

Pinkamena Diane Pie.8054:

So some people are saying give 500 tickets to everyone, problem solved.

Well then what was the point of the tournament???

To win, silly. You think we did this for a skin?

I did it for Ascended accessories so I could safely spend my laurels on other things. “Safely.”

Alasteir.7031:

I can guarantee you that they are not deliberately refusing to fix the issue, so it makes no sense to point out the obvious.

You mean like they didn’t deliberately refuse to fix season one’s reward? The majority of us are not upset about the wait, we’re upset because this happened last year and they didn’t fix it and that feels like what’s gonna happen this time, too.

Well unless I can get some background not entirely reliant on anecdotes on what happened in S1 then I cannot say, since the only thing I can recall base on my hiatus then was that the rewards were crap. Although it makes no sense for someone to deliberately avoid doing their job for no reason; if they did deliberately do nothing, then they must have had some semblance of a reason for it, other than the bipolar option of it entirely based on their mood.

That’s cute. Glad someone still has some faith in Anet. I can only hope you’re right.

DanyxEleven.9162:

Alasteir.7031:

DanyxEleven.9162:

Spurnshadow.3678:

Pinkamena Diane Pie.8054:

So some people are saying give 500 tickets to everyone, problem solved.

Well then what was the point of the tournament???

To win, silly. You think we did this for a skin?

I did it for Ascended accessories so I could safely spend my laurels on other things. “Safely.”

Alasteir.7031:

I can guarantee you that they are not deliberately refusing to fix the issue, so it makes no sense to point out the obvious.

You mean like they didn’t deliberately refuse to fix season one’s reward? The majority of us are not upset about the wait, we’re upset because this happened last year and they didn’t fix it and that feels like what’s gonna happen this time, too.

Well unless I can get some background not entirely reliant on anecdotes on what happened in S1 then I cannot say, since the only thing I can recall base on my hiatus then was that the rewards were crap. Although it makes no sense for someone to deliberately avoid doing their job for no reason; if they did deliberately do nothing, then they must have had some semblance of a reason for it, other than the bipolar option of it entirely based on their mood.

That’s cute. Glad someone still has some faith in Anet. I can only hope you’re right.

It’s cute that I don’t blindly believe what people will say? If I’m interpreting that right. For the record, this isn’t about having faith in Anet, it is about actually have an education when it comes to business and that rarely are decisions made like if the people involved were bipolar. Usually they have some sort of calculated risk/reward analysis at the very least.

P.S: I interpreted your statement the way I did because rarely is the phrase “That’s cute” used online in a way that isn’t condescending, so I’m responding in kind.

How does reward chest distribution have anything to do with going to a vendor and buying something? Seems like two completely separate entities to me — meaning I don’t believe any possible “compounding” can occur. I call BS

ionix.9054:

How does reward chest distribution have anything to do with going to a vendor and buying something? Seems like two completely separate entities to me — meaning I don’t believe any possible “compounding” can occur. I call BS

It is easier to rollback only tickets. Otherwise they would have to rollback tickets, all transactions, maybe even infusions, etc.

Over/Under this being fixed by July 1st

Shonie.5297:

Over/Under this being fixed by July 1st

My bet is on August 28, and not an actual fix.

Every 2nd birthday gift will contain 50 remade tickets for the WvW skins.

And then they will continue to ignore the broken WvW rewards as though it never happened, whilst people still ask, “I didn’t receive my chest yet…. when will you fix this?”

“Happy birthday!”

Jessica Boettiger.2563:

We have identified the issue and are working on a solution to distribute the proper tournament chests to all who should have earned them. We appreciate your patience while we work to resolve this.

Thank you.

Yay I’ll finally get my chest Though I’ll probably wind up hoarding the tickets…

Suggestion: Outsource the ticket counting, maybe to China or India.

Probably Foxconn or Infosys can have the tickets sort out in few days.

Alasteir.7031:

DanyxEleven.9162:

Alasteir.7031:

DanyxEleven.9162:

Spurnshadow.3678:

Pinkamena Diane Pie.8054:

So some people are saying give 500 tickets to everyone, problem solved.

Well then what was the point of the tournament???

To win, silly. You think we did this for a skin?

I did it for Ascended accessories so I could safely spend my laurels on other things. “Safely.”

Alasteir.7031:

I can guarantee you that they are not deliberately refusing to fix the issue, so it makes no sense to point out the obvious.

You mean like they didn’t deliberately refuse to fix season one’s reward? The majority of us are not upset about the wait, we’re upset because this happened last year and they didn’t fix it and that feels like what’s gonna happen this time, too.

Well unless I can get some background not entirely reliant on anecdotes on what happened in S1 then I cannot say, since the only thing I can recall base on my hiatus then was that the rewards were crap. Although it makes no sense for someone to deliberately avoid doing their job for no reason; if they did deliberately do nothing, then they must have had some semblance of a reason for it, other than the bipolar option of it entirely based on their mood.

That’s cute. Glad someone still has some faith in Anet. I can only hope you’re right.

It’s cute that I don’t blindly believe what people will say? If I’m interpreting that right. For the record, this isn’t about having faith in Anet, it is about actually have an education when it comes to business and that rarely are decisions made like if the people involved were bipolar. Usually they have some sort of calculated risk/reward analysis at the very least.

P.S: I interpreted your statement the way I did because rarely is the phrase “That’s cute” used online in a way that isn’t condescending, so I’m responding in kind.

I don’t have to blindly believe. I was there. I saw it. We thought Anet got their kitten together this time. They didn’t. Not yet, at least. So far, just a repeat of last year. Only, last year, they didn’t have their head up China’s kitten . So we can only hope they pull it out. I don’t think they will. But what’s cute, and I only mean that half-condescendingly; I find it silly but also slightly reassuring, is that you do think they’ll come through. And like I said, I can only hope you’re right. This is something I’d like to be wrong about.

oOParkerOo.5176:

To all the people who “know” how to fix it – you don’t have a clue!
Just sit tight and wait for professionals to take care of it, ok? STOP YOUR WHINING

We are not supposed to know how to fix it. ANet does not pay us to fix game’s problems.

To everyone complaining, may I tell you a story?

I finished my meta in a few days. I worked really hard to finish it ASAP because I wasn’t sure at the time how long it was going to be around. Later, I found out I had two months. Whoops.

So I waited, and I waited.

Patch at the end of May! Oh boy, here it comes~ Oh wait, the vendor isn’t available until June 3rd. Okay, it’s just a few more days.

So I wait until June 3rd.

Content has been temporarily disabled.

Disappointing, but I’m sure it’ll be repaired. So I wait.

I check in before I head to work to June 4th, content is still disabled. Maybe tonight.

While I’m at work, some lunatic in my town walks down a populated area, carrying two rifles and picks a fight with the RCMP (police). He kills three of them, injures two more and gets away.

So right now, there’s a nutter running around my city with rifles, the city is locked down, highways are shut down and nearly every public area is closed indefinitely while they look for him. No buses, the hospitals are heavily restricted, everyone I know is scared and overall, it’s a pretty awful experience.

So I come back after work, and the content is still disabled.

Oh well. It could be worse.

sinject.4607:

verm.6150:

If it was PvE something players could make good amounts of gold from Anet could make real money from it would have been fixed and patched within 24 hours.

Hyperion.9704:

Oh well. It could be worse.

Yeah, you could be dead.

Point is, what’s a few more days to get your skin. It’s not like it’s keeping you out of WvW or whatever. Go play and do what you’ve always been doing.

Wow so many people are missing the point here….

We are angry because not only that we didn’t receive our rewards in time, but also because we didn’t receive them on the 2nd date which was 3th of June, if Anet would announce before the tournament that the rewards would come in September 2014 everyone would have been ok with it, but the anouace a date than they don’t deliver than they announce a 2nd date and they still didn’t deliver and you ask me why are we upset, its because we are being lied that is why, don’t make promise you cannot keep.

Hyperion.9704:

-snip-

I know that not everyone will understand the humour in making light of a situation like this; but people had seriously ought to be grateful that missing WvW rewards is the pinnacle of their “to complain about” agenda.

Cool story, you live in a country that sells firearms at a corner shop to any man and their untrained dog. Does it honestly surprise you when those scenarios end up happening? Because it shouldn’t.

Maybe some people are having a rough patch at the moment, and the one thing they were looking forward to was the end of the season rewards. And ANet let them down by not testing the content long beforehand (they never test anything).

So maybe this isn’t the only thing they have to complain about, maybe its one of many things. It’s common knowledge games can be used to escape and get some personal space from other issues that are out of your control. Maybe their last bastion of positivity was GW2, who knows? And ANet let them down again. So they complained.

Just because someone complains about something like this doesn’t mean its their ONLY problem in life. Remember this well.

Edit: There’s two “Hyperions”, this just got confusing.