Guild Wars 2

nanze.2876:

Icaross Chaos.7854:

nanze.2876:

…But sorry after that to get your account terminated for just playing and annoying it, it would be not make fun anymore to play it like before. Nobody know what they did wrong by just playing the game how do you can believe or think the guys can annoy the game further? Ah forgot is just a small amount of account which got terminated by an error! After your 5th banning wave/list it is not anymore a small amount….

If we should get back our accounts, we have to be afraid that maybe after the next corner you cross the ban hammer is waiting….. thats not fun after all!

So can you please explain how we have to play this game?

Well said, Nanze. I hope things will get better

thx, I ’m just waiting their responses.

Same thing happened to me, and I am waiting as well. I am more dissapointed now as I was just given an infraction by a moderator (for posting my incident/ticket number) although I was following the rules to the best of my knowledge as Gaile has posted earlier. If you look at all my messages you will see that I am fair and I do not post heatedly etc. I’m not sure what to think of the situation and this forum in general now. I hope everything will get better soon.

but i wish they would respond quicker to the tickets to get ppl back playing, especially if you regularly buying gems with RL money

Account has been banned for botting too but i never bot i playing 100%.Please help!!
Ticket : 121108-000886

Actually I have many friend still playing AION and asking me about GW2 for coming to play together as before…. what can i say them? Pay for GW2 and dont give up the hope that your account will not be banned?
121106-002448

GIRIGIRI.5726:

Account has been banned for botting too but i never bot i playing 100%.Please help!!
Ticket : 121108-000886

Some folks have been waiting 3+ days to hear back from support.

all we can do is wait.

ticket number 121108-000995 join

Icaross Chaos.7854:

nanze.2876:

Icaross Chaos.7854:

nanze.2876:

…But sorry after that to get your account terminated for just playing and annoying it, it would be not make fun anymore to play it like before. Nobody know what they did wrong by just playing the game how do you can believe or think the guys can annoy the game further? Ah forgot is just a small amount of account which got terminated by an error! After your 5th banning wave/list it is not anymore a small amount….

If we should get back our accounts, we have to be afraid that maybe after the next corner you cross the ban hammer is waiting….. thats not fun after all!

So can you please explain how we have to play this game?

Well said, Nanze. I hope things will get better

thx, I ’m just waiting their responses.

Same thing happened to me, and I am waiting as well. I am more dissapointed now as I was just given an infraction by a moderator (for posting my incident/ticket number) although I was following the rules to the best of my knowledge as Gaile has posted earlier. If you look at all my messages you will see that I am fair and I do not post heatedly etc. I’m not sure what to think of the situation and this forum in general now. I hope everything will get better soon.

ok i see. i never saw his message.
so i’m calm down myself.
waiting.

My account has been restored it took just over a day to restore it after i submitted my serial code to the awaiting more information responce .Thanks guilds wars team and people in this thread for helping.

LilitDison.3476:

My account has been restored it took just over a day to restore it after i submitted my serial code to the awaiting more information responce .Thanks guilds wars team and people in this thread for helping.

Question, when did it get restored? just wondering if they only have say 9 to 5 support or if they are 24/7.

I realize they your answer won’t clarify the actual support hours, but might give us hope to expect it soon or wait until morning

I’m calm down.
i’m just waiting.
my ticket numbers are
121108-000411
121108-000225
121108-000192
121107-001485
please check up, if you see

Btw, what does ‘awaiting review’ posted in the thread https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/42 means?

All i want to do is play some guild wars 2, I also got a new computer with an awesome graphic card 2 days ago, and i’m still banned.

The support sended me finally an e-mail..
———————————————————————————————————————-
Response Via Email (Joshua) 11/07/2012 04:43 PM
Hello J,

Thank you for contacting us. I am escalating your ticket to our Payment Review Team to research your issue. Someone will be in contact with you as soon as possible.

Thank you for your patience.
————————————————————————————————————————————
I already ran out of patience, how long does it takes them to research my ’’issue’’ ??

nanze.2876:

I’m calm down.
i’m just waiting.
my ticket numbers are
121108-000411
121108-000225
121108-000192
121107-001485
please check up, if you see

https://forum-en.gw2archive.eu/forum/support/account/Multiple-Tickets-Don-t-do-it

Hey man, you should not send anymore support tickets as it might slow down your progress to getting unbanned.

RMStrooper.7291:

nanze.2876:

I’m calm down.
i’m just waiting.
my ticket numbers are
121108-000411
121108-000225
121108-000192
121107-001485
please check up, if you see

https://forum-en.gw2archive.eu/forum/support/account/Multiple-Tickets-Don-t-do-it

Hey man, you should not send anymore support tickets as it might slow down your progress to getting unbanned.

Thnk you, for the information.

My ticket number 121107-002323

Still waiting since yesterday … I got a message within a few hours that they are escalating my ticket but nothing since.

Being falsely banned is shocking, demeaning and -dare I say- insulting on so many levels, even though it’s probably unintentional on ANET’s part. You basically label honest players as botters and that really sucks; and then you deprive them from actually enjoying a game they paid for until the ban is lifted, which could take several days.

I honestly hope ANET implements better practices and systems to prevent false-positives in the future, because being unjustly banned is a somewhat akin to be wrongfully jailed in a sense.

I guess I will play some League of Legends and Skyrim until they get around to my case :/

Mine is 2 days so far, still haven’t received anything at all from support.

121107-000540

yesterday evening my account got baned for no reason i see also… that was around 15h before now.

121107-002432

I’m very stressed and frustrated right now because when I logged in my account 9 hours ago, a message appears stating that I have been botting or using any 3rd party programs. None of these are true.. I already create a support ticket and explained everything I remember yesterday and posted some screenshots I made during my whole month of GuildWars 2.. I only have 1 account and I never ever use any bots, macros, 3rd party programs or whatsover. I hope ArenaNet will solve this problem quickly.

After I bought the game from buy.guildwars2.com 3 days ago, I got “suspended/an account issue” last night… I’m also thinking of refunding the game too cause lastly I remember,

I paid 59$, I’m suspended for no reason (?), and I have to wait maybe 5-10 days to learn why I’m suspended… So I paid 59$ for being suspended for 5-10 days.

So you made the “judgement” over me and put suspend status to my account, But What if you are wrong, you will remove the suspend status and you will say you made a mistake. But you just took 5-10 days of using right of the product by force which I bought totally legal, by your site and there you just made an upset customer.

Incident: 121108-000029

Is anybody here that has been waiting for longer than 5days to get unbanned? I just want to know because im wondering if some of us will have a chance of missing the Lost Shore event wich will make me extremely pissed.

RMStrooper.7291:

Is anybody here that has been waiting for longer than 5days to get unbanned? I just want to know because im wondering if some of us will have a chance of missing the Lost Shore event wich will make me extremely pissed.

There have been some posters stating that they have been unbanned.

Folks asked them for general info such as how long, when did you get the unban message, etc.. but have not responded to the questions ask by other players seeking info.

RMStrooper.7291:

Is anybody here that has been waiting for longer than 5days to get unbanned? I just want to know because im wondering if some of us will have a chance of missing the Lost Shore event wich will make me extremely pissed.

my thoughts exactly… ill survive not playing for few days, but missing event is something different. and if there is gonna be some kind of achievement then its criminal.

Im still waiting an answer from the support team, its been 2 days now. I have a bad feeling. Thats the same feeling i had when i did an accident with my car and the other man didnt stop and continued. The insurance company told me that i was guilty of that accident because the other man implied was not found.
You play a game for escaping life’s reality, cruelty and problems, but the life finds the way to hurt you at a place where you think being invulnerable. Im tired, tired of always being the one to pay for others. Tired of being the victim of a bad system.

Day four, and still no response. But I trust they are trying to do everything in their power to help us all.

Has anyone tried making another account? I’m assuming just the account is blocked / banned, but not the actual Serial code. I would just recommend that if you are banned forever due to a third party use, that you perhaps search your computer or whatever you are using, make sure there is no questionable programs, and start again (well, if you really love the game. . that’s what I intend to do, but I highly doubt I’ll be permanently removed because I don’t have any third party programs affecting the game, so just be patient and wait for the account to be restored!).

I just want to get the crazy Vigil armor and paint it green.

I tried calling NCsoft, they dont want to hear anything. I tried put some pressure and they closed the phone on my face saying sorry we dont provide phone support for account issues. I miss Blizzard customer service. A company that dont provide a good customer service is not a good company for customers. Is ANet philosophie is to make alot money without investing enough in the human resources? If you had enough brains there, you would make of this game a big hit, better than WoW, maybe better than any other game. Should i continue playing WoW by paying my monthly fee, I seriously consider it now. I dont think WoW is affected by Bots, because they thought before building the game. Gems? old like MMORPG history.
Looks like a incompetent manager is working in ANet.

Hey guys, thought I would post about my ban for some reassurance. I was banned for botting, macros etc. I was banned on Monday afternoon and my ban was lifted on Wednesday afternoon. I received an email from GM Lloyd stating my account was banned in error and has been re-instated. When I got home that day I was able to log into my account.

If you’ve been banned wrongly it will be resolved

Hope you all get your accounts back soon

Teldec V.6203:

Hey guys, thought I would post about my ban for some reassurance. I was banned for botting, macros etc. I was banned on Monday afternoon and my ban was lifted on Wednesday afternoon. I received an email from GM Lloyd stating my account was banned in error and has been re-instated. When I got home that day I was able to log into my account.

If you’ve been banned wrongly it will be resolved

Hope you all get your accounts back soon

Did you get anything as compensation? You obviously lost gold gain over those 2 days and the fact that they let that happen without giving you anything for the troubles and mistakes is absurd.

At the 23hr mark for my support tick and no changes on it at all at the same time i am still unable to log in. This is becoming very stressful at a stressful time of my life (elections and job interviews) i truly do not need this happening all at once in my life.
Side note do bots post on these forms as much as real ppl? I am on these forms all day more so now that i cant play gw2 i truly have nothing else to do these days.

Hi,

Thanks for your feedback Teldec V.

Indeed, always get in touch with the support as soon as possible. Submit a ticket providing the required information listed here: How to submit a ticket.

Then as explained here: Multiple tickets, don’t do it, avoid opening duplicates, it will delay your answer.

Finally, if you have been waiting for more than 3 days, please post in this specific thread for a review: Tickets for Review 3 days and older.

Thanks for your help

Well it’s still happening. I got permanantly banned for “engaging in or assisting with gold or item sales for real world money”. Something I have never done. (Seriously, the most I’ve ever had at one time was 4g, and I bought that with gems LEGITIMATELY.) I have NEVER botted or anything else like that, and I never intend to.

I logged a ticket, we’ll see where that goes.

I also had my account terminated for “botting” when I’ve done no such thing.. I guess standing in Cursed Shore for long periods of time gets you a ban now?
Not sure if this is normal when investigating these issues.. but people are telling me that my account is logged in, and I’m inside WvW now..

121108-000031

Im waiting for 11 days on german support. Not a single response yet but “awaiting review”.
Beforehand a posting of mine was deleted stating “fill a ticket and wait 10 days” because that was seen as wrong information.

Just letting those know who are interested in some users experiences.

D.

I been terminated for botting also when I was just looking at the black lion auction in EB, for a moment i thought I had the enemy report me for killing them anyway my ticket didn’t been review. It open more then 48hour, gw2 didn’t respond here my ticket number 121107-000557 please hurry i want to go wvw.

Teldec V.6203:

Hey guys, thought I would post about my ban for some reassurance. I was banned for botting, macros etc. I was banned on Monday afternoon and my ban was lifted on Wednesday afternoon. I received an email from GM Lloyd stating my account was banned in error and has been re-instated. When I got home that day I was able to log into my account.

If you’ve been banned wrongly it will be resolved

Hope you all get your accounts back soon

What would happen if you won’t open a ticket ? Your account will be banned forever by
‘mistake’. They make accounts disappear by ‘mistake’…. How on earth I can be sure it’s a ‘mistake’ or intentional… I can’t. It’s not only you, if it was only a few people, I can accept ‘mistake’.

We all have to do open tickets of many and wait in long queue…

My account has been banned for botting. But I NEVER using bot.
Please check carefully.

Ticket : 121108-001539

121105-001530 ticket, 3rd day waiting. I’ve never seen that in other MMO games (even FREE TO PLAY), account suspended for nothing and very long waiting for any respond. Shame.

Moderator.9672:

Hi,

Finally, if you have been waiting for more than 3 days, please post in this specific thread for a review: Tickets for Review 3 days and older.

If i open your link i get this message :

The page you were looking for doesn’t exist.

You may have mistyped the address or the page may have moved.

EDIT: I found the right page it is this one : https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

RMStrooper.7291:

Moderator.9672:

Hi,

Finally, if you have been waiting for more than 3 days, please post in this specific thread for a review: Tickets for Review 3 days and older.

If i open your link i get this message :

The page you were looking for doesn’t exist.

You may have mistyped the address or the page may have moved.

EDIT: I found the right page it is this one : https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

You are right, I’ve edited it, many thanks for your help RMStrooper!

As far as I can tell I have been banned for playing Guild Wars 2 I have never tried to stay in the game for an extended time I have only played the game with keyboard and mouse, neither of which is programmable. I have not used any macros or any programs other than the launcher. I was playing the game and my screen turned white and I received an error code 45:5:1:779:101. So i restarted my system and attempted to play I was told that i was banned for botting or violating the terms of service. I reported this to support and was given a support login separate from my account login. but I still cant play this is day 3. There has been no response from support. I can only assume that my playing guild wars 2 with my family has ended. I will not be investing any more time or money in guild wars 2. It irks me that I reported real bots that continued playing and I get banned permanently for something i did not do and I abhor.

Hello

I left a ticket, I just want to be sure to type it here too, that my account has been terminated today too. I am begging someone to check my whole account through to clearify I used none of the bots or cheats that the warning said when I tried to log in.
I feel strange, because I have never been suspected with any kind of these activities in any games. I always played fair and really do not understand what is going on. I am not alone, as I see this topic.
I kindly ask you to check my account in order to find out that there is nothing to find out there.

Thank you.

#121108-001774 This is the number I got for my ticket.

Virker.8940:

As far as I can tell I have been banned for playing Guild Wars 2 I have never tried to stay in the game for an extended time I have only played the game with keyboard and mouse, neither of which is programmable. I have not used any macros or any programs other than the launcher. I was playing the game and my screen turned white and I received an error code 45:5:1:779:101. So i restarted my system and attempted to play I was told that i was banned for botting or violating the terms of service. I reported this to support and was given a support login separate from my account login. but I still cant play this is day 3. There has been no response from support. I can only assume that my playing guild wars 2 with my family has ended. I will not be investing any more time or money in guild wars 2. It irks me that I reported real bots that continued playing and I get banned permanently for something i did not do and I abhor.

I’m in the same situation as you.

Still waiting on my ticket from about 2 days ago. This is annoying, lol. “Banned for botting.” like many other people, when in fact, there was no botting involved. This happened near launch as well, where i was banned for supposedly trying to sell gold for RL money. Took 2 weeks for them to unban my account which had been terminated originally -_- Come on Anet, not trying to sound ungrateful or rude, but you need to get it together. I’m not going to want to recommend this game to people if there is a chance they will get wrongfully banned. I’m not gonna have them spend $60 and then say “Oh, by the way, you may get banned for something you did not do. Enjoy the game while you can!”

Gaile… I don’t know if this has been touched on specifically, but can “updating” (replying) to your current ticket with additional information affect the queue time? I know you shouldn’t add any additional tickets which could delay things, but how about those ticket replies/updates? Will they reset your place in the review process to the back of the line, or does it still go by ticket number?

I cannot seem to find any area that will allow me to see the ticket or add info to it directly, even though I have seen references to being able to review the ticket in the initial support response to my request. Trying to log into that support link just fails saying that my account is disabled, which obviously doesn’t help. So I have sent replies with my thoughts back to the initial support email as was suggested in their reply.

Waiting as patiently as possible given the uncertainties… but still nervous. :-(

Pboogie.7418:

Virker.8940:

As far as I can tell I have been banned for playing Guild Wars 2 I have never tried to stay in the game for an extended time I have only played the game with keyboard and mouse, neither of which is programmable. I have not used any macros or any programs other than the launcher. I was playing the game and my screen turned white and I received an error code 45:5:1:779:101. So i restarted my system and attempted to play I was told that i was banned for botting or violating the terms of service. I reported this to support and was given a support login separate from my account login. but I still cant play this is day 3. There has been no response from support. I can only assume that my playing guild wars 2 with my family has ended. I will not be investing any more time or money in guild wars 2. It irks me that I reported real bots that continued playing and I get banned permanently for something i did not do and I abhor.

I’m in the same situation as you.

Same here too. So I was almost sure that the patch or the game itself triggered a bug at the time (but my screen went to black), and I was sure that the game developers will surely aware of the problem (which I still want to believe) that many people will be reported with false-positive status. But I didn’t know that they care too much about bots, gold selling, or make bans without a reason… Also it looks like there are already too many fraud and illegality happens around the game. Since it’s highly popular.

My hubby is closing in on 48 hours of account ban for botting. Patently untrue. We’ve been gaming for years and know the rules. They haven’t gotten back to him at all. And yes, he immediately put a ticket in.

If they don’t fix this, and he can’t play, then neither will I, and then I’m going to put in a complaint to my credit card company to get back the gem money we spent, since we can’t use the gems, and as far as I’m concerned the product wasn’t received and we shouldn’t have to pay for it.

Maybe I’ll even try to get back the money we paid for 2 collector’s edition games.

A-Net … this is NOT how to treat your loyal customers. There are lots of other games out there to play. ’Nuff said.

I also be banned but i’m not a bot, i use the support but nobody send an answer about my situation

This is my ticket number: 121107-002303

rohff.4816:

Im still waiting an answer from the support team, its been 2 days now. I have a bad feeling. Thats the same feeling i had when i did an accident with my car and the other man didnt stop and continued. The insurance company told me that i was guilty of that accident because the other man implied was not found.
You play a game for escaping life’s reality, cruelty and problems, but the life finds the way to hurt you at a place where you think being invulnerable. Im tired, tired of always being the one to pay for others. Tired of being the victim of a bad system.

I feel for you. I too use GW2 as a way of escaping from the troubles I come across in reality, just as many people do. When you are then falsely accused of doing something and have that little bit of peace stolen from you, it is very depressing.

My account just got terminated ( 9:30am ) I submitted a ticket ( 121108-001970 ) shortly after this. All I have been doing recently was grouping with people at Cursed Shore between Penitent and Shelter for loot. My termination says I have been perma-banned due to botting/using macros or similar behavior

I hope this gets revolved quickly as I am nearly finished my legendary!

Ticket: 121108-001970

1 day passes ticket 121107-002037
neither taken in consideration, another 2 hours of freemind after work lost forever.

I’m off to spend some money on another publisher’s game now, to cure this boredom until I get my GW2 account back. This whole fiasco is generating negative press for what promised to be such a great game.