Guild Wars 2

Thanks for the update Gaile, good to know were i am

Hey Gaile,12 days banned and 4 days that i got the last response
last time i’ve been told
121020-000350 Under review by senior agent
and where i am now?
#121020-000350

Did an update on my own ticket now thanks to your answers. Already got a new copy of the game that is now waiting to be activated to the old account.

Ticket numbers is: #121025-001807

Hi, Gaile
I found that you had already send my ticket (121020-000483) to the senior agent
But….I also found out I had close that ticket by accident.
Not sure if that gonna be a problem for the agent to resolve this…
If yes, I did post a ticket three days ago
Here is the right number: 121027-000291
PS.I appreciate and understand it might takes longer regrading on the large amount of tickets you guys will have to deal with
Is has been almost 10 days now…I MISS THE GAME SO MUCH…
Looking forward to your “Resolved” notice.
Thanks

Gaile,

Thank you for the update on my ticket, 121028-000530.

I’m looking forward to the response!

#121025-001273

been over 6 days,
been over 6 days,again
twice 6 days,it is so quickly

Hi Gaile,

Ticket #121027-003455

I’m posting this on my account for my wife, who isnt able to get onto the forums via her account has been reported (for ??) and permanently banned. We are not sure why she was banned, but we havent heard anything after the ticket was escalated. Can you check into it for us?

Thanks

PS- It’s mildly annoying to get disabled and not know why.

Hi,

ticket 121028-001299 reached 3 days, no response, no contacts. Worst experience ever in 13 years of on-line gaming.

Banned for gold selling or trading actions that I didn’t have done.

For the record, just in case, I have scanned my Pc with kaspersky anti virus updated to latest definition and with spy-bot search and destroy also updated to latest definitions, and I have found nothing. And yes I used a strong password.

Hi Gaile,

My account had been suspended 4 days ago, i wrote 2 letters(i wrote 1 mins ago he 3rd one) But my last answer was 2 days ago:
Hello,

Thanks for contacting us.

I am escalating your ticket to our Payment Review Team to research your issue. Someone will be in contact with you as soon as possible.

Regards,
Julio
Ncsoft Account Support.

Reference#:
121027-002016
121028-001265
121031-000937

And i dont know why my account had been suspended . The previous day i only played with my lvl 17 ranger….Is it illegal ?-.-

Please answer,
Zoltán
(Sorry if i have mistakes, i’m bad at English.)

Hi!

4th day without any answer
incident number: 121027-001889

This was my last mail from you on oct 28

I am escalating your ticket to our Payment Review Team to research your issue. Someone will be in contact with you as soon as possible.

Regards,
Guillermo
NCSoft Account Support

i’d like to know finally what is the problem with my account…

Hello,

I did submit my ticket on 22/10/2012

After 3 days and no answer i did post here.

Got a reply to my ticket on 28/10/2012 06:04 PM, where the support team is asking me for more info, which i did provide on 29/10/2012.

Since then i am waiting again, it has been 9 days since my original issue and i still don’t know officially what is wrong with my account and what i can do to resolve the issue.

In the meantime i bought a 2nd key this time from an authorized reseller, i am unable to add it and i am waiting to see what the support team will tell me.

Is there something that can be done regarding my ticket? I don’t know what else to do……

Reference#: 121022-002501

Hi Gaile.

Thanks for the update! I see now that I belong to the group of “Account closed for payment fraud; will not be reinstated.” Incident: 121027-001488

I saw from one of your reply that it could be because the reseller that I bought from charge-back on the credit card they used to pay for the game. However, I bought from the reseller because it advertised on their website that they are professional MMO online site selling legit keys with positive testimonials posted on the main page. I am now still in the midst of trying to get a refund from them…

While waiting, I bought a new Serial Code directly from GW2 website 2 days ago to try to get my account back because I spend quite a lot of time with the game and have grown very attached to the characters that I have created. I also wanted to enjoy the great Halloween event but could not partake in it since it is ending very soon…

So since I have already bought and applied the new Serial Code to my existing account successfully (at least there was no error when I applied the code on top of my account) and my account is still blocked, what are my options now? I really want to continue playing with my current account and have received no reply from Support so far whether I would be unblocked… :-(

Thanks for the response Gaile. Will they reply on my ticket or will i receive a mail?

Hi Gaile,

Any follow – ups with this ticket? 121027-001447

Thanks!

ebentan.1786:

Hi Gaile.

Thanks for the update! I see now that I belong to the group of “Account closed for payment fraud; will not be reinstated.” Incident: 121027-001488

I saw from one of your reply that it could be because the reseller that I bought from charge-back on the credit card they used to pay for the game. However, I bought from the reseller because it advertised on their website that they are professional MMO online site selling legit keys with positive testimonials posted on the main page. I am now still in the midst of trying to get a refund from them…

While waiting, I bought a new Serial Code directly from GW2 website 2 days ago to try to get my account back because I spend quite a lot of time with the game and have grown very attached to the characters that I have created. I also wanted to enjoy the great Halloween event but could not partake in it since it is ending very soon…

So since I have already bought and applied the new Serial Code to my existing account successfully (at least there was no error when I applied the code on top of my account) and my account is still blocked, what are my options now? I really want to continue playing with my current account and have received no reply from Support so far whether I would be unblocked… :-(

I’m having the same situation with you bro. Saw other post that I am able to re-gain access simply by adding a new code. Tried it and still suspended.(did not get any error too) May we know what are the options here? Can we get a refund or are you willing to give us another chance to gain access to our old account? Please reply us gaile. My ticket #121023-000091

Thank you for your help so far.

121026-000297 Resolved

Thank you very much, I greatly appreciate it!

Reference #121024-003346

I posted above and made a final appeal to reinstate my account. A few moments ago I received an update that my account was, in fact, restored. I want to say a few things…

• Thank you. I feel that I was listened to and that my thoughts were considered. For me, that is very important to the overall quality of the game.
• Please always always treat players as people, not as accounts. At the end of the day, most of us just want to play. We’re not hacking, botting or exploiting. Most of us barely know how to mash our keys effectively enough to stay alive.
• Please always acknowledge your mistakes. Nothing is more powerful than admission and correction. People forgive. People respect this behavior.
• Please keep up the good work. I know that ArenaNet has a lot going on and a lot to work out. People can be patient with you as long as you’re showing progress. I believe you are.
  Again, thank you for restoring my account. I look forward to playing again!

Josh

Gratz jgowans, im verry happy for you.
Enjoy the game and for the nice post.
Who know, maybe we see each other in game (when mine accounts is unlocked)

Gaile Gray.6028:

Mexay.4521:

corvocuore.2571:

Ok, 4 days now from my ticket: 121025-003179

I can’t understand why Anet don’t put top priority in this issue if is obvious a mistake.

So many people banned for the 1 copper spam mail.

Please keep in mind that we are all merely theorizing that this is the issue. We have no solid evidence to support it. Don’t get too carried away now.

No one is being suspended or terminated for a 1 copper mail. If you received such an in-game mail and were suspended or terminated, that is coincidental. We wouldn’t take action on an account based on that single piece of evidence, and in fact it’s really not evidence of wrongdoing, as a player cannot control what mails come into his/her mailbox.

Thanks Gaile is good to know.

I say this because is the only thing “wired” I do just before the ban.

Just let me put this way, I bought +150$ in gems from Anet, so you figured out my sorprise for this ban for buy gold… is just wrong. The must funny thing: you have all the transactions.

So… I’m still waiting :/

Hi,

been six days since my account was suspended for unknown reasons. submitted two tickets (closed the first one before submitting the second one), the last one was sent “to be reviewed by a senior member” three days ago and still no answer. I’ll appreciate if you could at least tell me what is wrong with my account.

Incident: 121028-001971

Hey, I was hoping you could look into my case. I was suspended Friday 26th for an account issue shortly after transfering server. I just checked up on my ticket and noticed it was “closed” even though I’m still waiting for a response. thanks in advance

Reference #: 121026-003018

Hiya, my account got suspended, with a message saying to contact support for more information, I did so on Friday, and got a reply saying that my ticket was going to be “escalated and researched by the payment review team”. Since then I have had no communication what so ever from Anet.
I’m quite frustrated, because the reason for my suspension remains unknown.
My reference number: 121026-003093

going on day 6 from the last response from Anet, but it’s been 9 days since i could log in (when i bought the game >:( )

ticket 121025-000947

Hello Gaile,

The ticket number is #121026-001449

Still didn’t receive my HoM stuff and I’d really like to finally get it, and it’s been about 5 days now, I guess.

Thanks in advance!

Ok im normaly not a person that is standing on his stripes and is very patient.
But its seems that i need to post a Topic to receive some responce.

Today i found out that i have been hacked.
I already had a ticket open about being wrongfully accused about gold selling or helping with.
With no response as of yet.
But today wen i looked on my little brother his account i see myself logged out on a US server called Crystal Desert.
But all of my character are made on a EU sever called Desolation.

So it seems that my account has been hacked instead of being wrongfully accused.
And that i have opend a wrong ticket for it instead of one that maybe has more urgency to it.
Please can you people look at because im a little panict now.
I only played a couple of weeks, but i already put a significant amount of money in it with buying gems
I dont want to put the amount in here, because that is not for the public to know.
But now i have the feeling that i lost everything that i put into that account.

At least i will have my character slots and bank slots if i can get it back, but i cant check atm if i still have all the costumes that i spend it on.

So please can i get a PM or something that there is being worked on and gives me a little comfort.

Cheers : Calico Ticket Number : 121027-001886

13 days and 9 hours later. Got my account back. I really appreciate it, guys. I truly do. See ya all in Ehmry Bay

Gratz SystemiChaos… have fun in game

Calico.7920:

Gratz SystemiChaos… have fun in game

It’s almost the end of the Halloween events. What do I do? Roll out a new char

Thanks Calico. More power to you guys, too.

Please deactivate my Fraud Serial Key so i can put my New legit key

121030-000078

I am at three days now without any response to my ticket regarding my account suspension. I don’t know why I was suspended, but I’ve missed a lot of the holiday.

My ticket number is: 121028-003724

Thanks

So my account got suspended and i asked for a ticket.. then they replied :

============

We will appreciate your reply with the following information, in order to help you:
1. If your Guild Wars 2 account name has been changed, provide the account name (your secure email address) you want it changed back to.
2. What is your complete Guild Wars 2 Display Name, including the last 4 digits (if you have it)?
3. What is your 25-digit Guild Wars 2 Serial Code?
If you bought the game at guildwars2.com, please provide the e-mail address that made the purchase, the name and last four digits of the card, and the billing ZIP/postal code.
You will not “lose your place in line”. Obtaining this information will allow us to help you quicker and more efficiently. We appreciate your understanding during this busy time.
============

then i answered those question as fast as possible, for some reason i typed my Serial Code wrongly ( i didnt notice )
then the next day they gave me this stupid answer :

============

Hello,
The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from https://buy.guildwars2.com/en/. NCsoft has found that the purchase of the serial code was a fraudulent purchase. This resulted in the provided serial code and game account where that serial code is registered to be permanently closed.
Unfortunately, we will not be able to assist you further with this issue.
If you purchased this account creation serial code from any other website, we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund. To ensure this does not happen in the future, if you wish to play the game, please purchase a retail copy/serial code from an authorized retailer. Authorized sellers of Guild Wars 2 serial codes can be found here: https://www.guildwars2.com/en/retailers#UnitedStates-physical.
Regards,
Steve S.
NCsoft Payment Review
===============

then i was like “what”? and started to explain the situation im in but i waited almost 3 days and yet they still havent reply me… It like they completely close my case and totally ignore my reply

Reference #
121027-000442 Updated 10/26/2012
121030-000733 Unresolved 10/30/2012

121026-003012 Account closed for payment fraud; awaiting review

Okay it happened to me second time. After first time my key was disabled, seller gave me another code.
I have already realised that i can’t trust this seller.
Review has not happaned yet and i don’t want to wait anymore (my account is already disabled for 5 days and i have to play with my team from another account). No need for review just disable serial code so i can activate account with new legit code.

121027-002074 Account closed for payment fraud; will not be reinstated.
i checked with seller and he admit that his distributor/supplier using hacked credit card and ran away with money. so he said he will refund me so i can get new key with trusted seller.
the part with WILL NOT BE REINSTATED worry me. do you mean i will not get my account even when i put new cdkey ? for me its unfair, how do i know their source or method in buying GW2.
if it can be settle with new cdkey and get my account back. then its good.

As of 1:06 am est, 11/1/2012, it’s been 3 days since I received the automated response to my ticket regarding account termination for partaking in or assisting in RMT or Botting.

I returned from a weekend trip to Orlando on Sunday October 28 and logged onto Guild Wars 2 around 7:30 pm est; shortly after logging in I was kicked back to the login screen with a message that stated that someone else was attempting to log into my account, after logging in again and being kicked with the same message I checked my e-mail to find that there were 4 login attempts from China awaiting authorization with the message that I should change my password if I am certain that these attempts were not made by me. When I attempted to log in again I received the message that my account is terminated. It was at this time that I submitted the support ticket via the ask a question tab available on the support page.

I suspect that my account was compromised, I say “suspect” because I am certain that the unauthorized (at least I hope they are unauthorized as the link provided in the email is specified as a link to “authorize” the attempt, where as the e-mail makes no mention of a means to “de-authorize” the attempt, only that I should change my password if the attempt was not made by me) attempts were not made by me I did not find my character (Mesmer named Count Acedia) or items missing or moved.

The incident number is 121029-000605

Ticket: 21022-000528

Please check it out and response.

Ticket : 121028-001299

4th day after first submission, no answer, no customer care, just banned for having done nothing.

Ticket: 121023-002139

Still no response after updating the ticket.

Ticket : 121026-003005

Submited the ticket at 2012.10.26 got a replay as

“We understand that you’re currently unable to access Guild Wars 2. In order to assist you properly, we will be redirecting your issue to the appropriate department. They should be in touch with you shortly.” after silence for days now.
And if i am typing this here coud we get an aswer for that simpel question why is that some shops are trusthed retailer in 1 country and not in a nother, couse mostlikely both me and my girlfriend gona have faued code issue, she already got the error code about that but srsly this is just proper …………………………………………………………………, its a huge company and it points out that like 5 country’s in europe where its trusthed , but in the 1 i live nooo its not. I didnt even realize this just when i looked on anet trusthed retailers list , realy its like a ….. joke.

Woot Woot !!
My account has been restored
Big thanks to ArenaNet, Gaile Gray,Mexay,Tolunart, Getzzzonked and Zaken.
For the peeps that have the game unlocked.. hope to see ya all in game.
And tha ones who are still waiting, have a little faith… it will all work out.

So Ticket Numer: 121027-001886 can be closed

I will add my ticket to the list. It’s been since Saturday Oct 27th. My ticket is:

#121028-000137

I have not yet seen a response. I have also been banned and am unable to play. I purchased the game directly from the Guild Wars website and have never bought gold for cash or any other thing that would break the rules of conduct.

Thank you.

Please resolve my incident. I’m waiting for 3 days.

I really want to play this game on weekend. =(

121101-001773

121030-000608

Incident# 121031-000399 Still banned for Botting/Macros still didnt use any of those…still waiting to get my account back that I have barely been able to play…Still waiting for Anet to instate Phone CS access so I can call them on the phone and resolve this in 5 mins or less like any other large MMO……

Also my account is banned yesterday, #121031-002432

have been without playing for like 2-3 days so i dont know when my account got suspended? why? after nearly 2 months of gaming, dedicating time to level up and play and when im starting to gear up at 80 i get this? why? what happened???

#121101-002417

121031-000387 10/30/2012

Would like to hear back from support.

I guess you cant do anything about it but here I got a ticket at GERMAN support. Its 107 hours old. More or less qiete exactly.
ALso this might serve as information for those who think about posting their ticket there … it takes long sometimes too

121028-001758

My ticket just hit 3 days without response: 121030-000111

Would really appreciate a response

If your ticket is more than 3 days old, post the ticket number in https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/41#post609186 for review