Guild Wars 2

121026-002578 This is CRAZY; of COURSE there were multiple charge backs, my account with my creditcard attached was hacked and you guys didnt do anything for three plus days, of course I contacted my bank and had them remove the over 300 dollars in fraudulent charges. You guys need to contact me immediately this is ludicrous

121030-001699

No answer nothing i send 2 emails one was closed by some1.

121102-001823 My account was suspended i made a support ticket they told me they will contact soon something about payment. I talked to the seller he sent me a legitimate copy with the case i attached it to my ticket please resolve this i want to play this game

Reference # 121031-001585
Date Created 10/31/2012
Subject: Blocked/Suspended Account Error Code 45:6:3:2114

There were no answers from technical support.
There were no emails from technical support.
Nobody explained the blocking reasons.

8 days passed!

Reference: 121008-003238
The status of my ticket has been ‘Awaiting Approval’ for a week now. Haven’t heard anything since. So far this whole thing has been almost been going on for a month and I just really want to be able to play again!

Guirigui.6952:

Gaile Gray.6028:

Update — Friday through Monday, 2 – 5 November

121031-000134 Resolved
121101-000737 Resolved
121025-001399 Resolved
121028-001299 Resolved
121031-002834 Resolved
121031-002268 Resolved
121031-002163 Resolved
121031-002432 Resolved
121031-003037 Resolved
121031-000399 Resolved
121025-000947 Resolved
121031-002153 Resolved
121031-002834 Resolved
121031-002924 Resolved
121031-002665 Resolved
121030-000301 Resolved
121025-000947 Resolved
121028-001299 Resolved
121027-000347 Resolved
121102-003256, 121104-002166 Resolved (Note: This was delayed because you filed multiple tickets.)
121031-002360, 121102-002944 Resolved (Note: This was delayed because you filed multiple tickets.)
121031-003172; 121102-002765 Resolved (Note: This was delayed because you filed multiple tickets.)
121101-000260, 121031-002997 Resolved. (Note: This was delayed because you filed multiple tickets.)
121031-000139, 121104-000116, 121104-000114 Resolved. (Note: This was delayed because you filed multiple tickets.)
121101-002143 Account closed due to a charge-back; will not be reinstated. If the seller is responsible, request a refund.
121026-002578 Account closed due to multiple charge-backs; will not be reinstated.
121102-000941, 121102-001879, 121103-000866 Account closed for gold selling/RMT; will not be reinstated.
121029-001232 Account closed for payment fraud; awaiting review
121026-002883 Account closed for payment fraud; awaiting review
121026-003012, 121104-002769 Account closed for payment fraud; awaiting review
121028-001758  Account closed for payment fraud; awaiting review
121102-000090 Account closed for payment fraud; awaiting review
121027-000347 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121101-000176, 121031-001491 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121102-002329, 121104-000755 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121031-002679, 121103-002333 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121027-000347 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121101-000434 Have requested another review
121030-001048 Have requested another review
121031-000134 Have requested another review
121022-002501 Have requested another review
121027-000014 It appears you purchased a code from outside your region and are unable to register. Support will respond as soon as they are able.

NOTE: When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.

“121101-002143 Account closed due to a charge-back; will not be reinstated. If the seller is responsible, request a refund.”

Hey Gaile you can send me an email confirming it? The seller need it for make the exchange.

Hey Gaile, appreciate the notification even though I’m still out of guild wars 2. I’m in the same boat and need an email confirmation of the fraudulent code (121031-002679, 121103-002333) so I can get my refund and purchase a new copy of the game.

Blocked/Suspended Account – 121104-000820 Updated 11/04/2012

Gaile Gray.6028:

Update – Tuesday, November 6
…
121030-001444 Under review
…

Thank you. I hope that it will not take a long time.

121027-000447 – to be escalated to payment review team. It’s been 2 weeks since my account has been banned, and a week since I last got a reply from you guys. Please do look up on this matter. Would really appreciate if we get this resolved as soon as possible. Thank you.

121029-002397 Under active discussion today
Thank you. I hope that i can play again and give you all the info you need.

121101-001296 Account closed for gold selling/RMT; will not be reinstated.

I had said that I NEVER make a real world trade,i think you even don’t investigate my account,you should take a cautious attitudethe to reply player’s appeal,the perfunctory attitude of your replying my appeal make me so angry,this is a great insult for me ,say that sgain,i am not guilty, I HOPE YOU CAN INVESTIGA THE TANSACTION RECORDS OF MY ACCOUNT,and then you will draw the same conclusion.

121101-001296 ,most of my time is playing the spvp,i have lesss than 10G on my pve charctor all the time,how could you do this to me,

121103-000701 my account was terminated due to botting.I have never used any bot to play this game.I always stay in PVP’s may,and play it with my team.I have never went to the PVE.So,how can i use the bot.I love this game.please return my account.

Incident: 121101-000953

Banned since the 31st of October

I’m pretty sure my serial number is a fraud too as i have sent an email to the company i bought the key from and they explained that they’ve had some mix ups. I just need the reason to be stated rather than just having it as an account issue. Need it for a refund so i can purchase a real serial number.

This was out of my control as the company provided their ABN which made it seem safe to purchase from.

121101-000206

No reply since Thursday.

Hi Anet,

I still cant login my account since this error code 45:6:3:2114 (rules of conduct – user agreement, naming policy – conduct breaches and outcomes) happened a week ago. I already sent a ticket for this incident and GM Xionaque responded, He said that I didn’t do any violation and I can continue playing my character. Please help me to resolve this issue. Im really want to play now specially for the upcoming event. Thanks and more power to you all.

[Incident: 121101-000769] (1 week old)

Audie

I can’t login since 30/10/2012. I don’t know why my account was banned.
ticket: 121030-000689

My issue is not resolved since 03/11/2012 and banned from 31/10/2012 :/

Apparently the code that I bought at an online shop was refunded or fraud (I don’t know)

Obviously, I didn’t ask for a refund.

I already purchase a new code and I want my characters back :/

Ticket : 121103-000852

Goforce

Hello,

I apologize for the misunderstanding. Upon further investigation of your issue, we have found that your purchase of Guild Wars 2 has been chargedback. As a result of the chargeback, the game account associated with the purchase has been closed and the credit or debit card used in the transaction has been blocked and will not be available for use with NCsoft in the future.

Our decision to close an account in the event of a chargeback is the result of both regulations set forth by our credit transactions services provider as well as the fees involved with a chargeback that NCsoft incurs as a result of the chargeback.

The issuer of the card will only process a chargeback if the credit card owner has already attempted to resolve the billing dispute with the company making the transaction without success.

Please be aware that NCsoft support has no record of any requests for assistance regarding billing issues from either the owner of the credit card or the person who created this game account prior to the credit card dispute.

Regards,
GM Bunni3

What do GM mean by this reply? My account is stil blocked/suspended. Are you all still investigating or is my case closed for good?

Ref: 121027-000536
Dated: 12 October

Ok it has been over a week and all I have gotten is “I am escalating your ticket to our Login Team for further assistance.” No one has emailed or contacted me after a week of this. Ticket# 121101-001775

Gaile Gray.6028:

Update – Tuesday, November 6

121027-000291 Under review

Thank you
Look forward to the “Resolved” reply.
PS, My ticket seem been closed by the system automatically, hope that wont ruin the review

121023-002139

Response updated 4 days ago, no response from support. Please help. Thanks.

Gaile Gray.6028:

Update — Friday through Monday, 2 – 5 November
121027-000014 It appears you purchased a code from outside your region and are unable to register. Support will respond as soon as they are able.

thanks Gaile for your support and update
and
how long it will take for support to contact with me ? and should i update my ticket with new serial-key ?

Here I am on day 3. No reply on my ticket I submitted. Please someone push this forward.Id rant but where would that get me right? I’m just sad because this game really did it for me until this mess. Hoping to get at least a reply, my ticket number is 001:000235:24983. Thanks
Incindent #121106-000684
Edit: this is an issue regarding the whole “botting, macros, etc.” Stuff.
Edit: added incident #.

121102-001075

Last ticket update 5 days ago. No response from support yet. Please help.

Perma banned today because of botting/macros etc.I’ve always been a legit player and i want this investigated further.I have already sent a ticket to support.Here’s my reference number #121107-002316

Thanks in advance.

121030-000601

First received an error 45:6:3:2114 with a message ‘account has been suspended for an account issue. Please contact Support for information’. Last response took place on 11/03/2012 saying ‘escalating your ticket to our Payment Review Team to research
your issue’.
Have always been a legit player. Need assistance.

121106-000468
Account has not been unblocked yet. It figures that I take off work to spend sometime relaxing and I have this problem. Please, looking for an update…

Ticket id : 121026-003005

So far 12 days without a singel word this is no support this a joke. I work for a company over 10 million customer if our support cant handel something in 72 hours the customer allowed to broke contract and leave us to a nother. Whats going over here is just a joke i already regreted buying this game and even spending the effort just find why did i get suspended after a few day playing.

ID Ticket: 121106-000204

I submitted a ticket three days ago on Nov. 5th and it is now Nov. 8th (Three days).

I live in Taiwan, Republic of China. I admit to using multiple IP addresses to connect to Guild Wars 2, but they were in no way attacks on my own account. The internet and bandwidth where I live is pretty poor, and there are multiple public connections that are deemed free (Taipei, Taiwan has free public internet services in certain locations as of earlier this year) and have thus connected and authorized with various IP. I have used at least four or five different connections to play. I do also plan to upgrade my internet as soon as possible after talking with my landlord and other roommates.

In any case, I received the typical error most people here have seen. That I am accused of botting, circumventing idle-play time, using macros, etc. I have done no such thing. I have made only one friend since this ordeal, and have not yet joined a guild but I was seriously considering to do so after playing WvW? I do not waste time in long AFK sessions, but I do disconnect quite frequently as some connections I use seem to time out every 20 – 30 minutes. I have not cursed anyone out, nor have I manipulated any known exploit of any sort.

I did post duplicate tickets before reading the ticket rules, and I apologize for that. I posted multiple tickets because the original two contained no information (It must have been deleted while being sent over the internet? I’m not sure, there’s no information on those tickets.) Anyways, my duplicated tickets were in no way a means of being impatient or anger. They were merely re-posts of what had failed to be originally posted.

Thank you. We are all expecting the best and hope to come back and play this wonderful game as soon as possible!

121102-000090 Account closed for payment fraud; awaiting review

The seller is refusing to work with me on this because of the “awaiting review” in the status update. This was posted a couple of days ago here, but has not updated my support account. Is this the preferred support channel to keep trying to escalate this? Can I get an update on the “awaiting review” or get the account cleared?

Hi. Guild Wars 2 team.
I have been disappointed. because my account has been blocked.
when i logged in, the message “Your Guild Wars 2 account has been terminated for engaging in or assisting with gold or item sales for real world money, which is a breach of the user agreement and rules of conduct. This action is permanent” is appeared.
but i DO NOT deal with the real-world money!! i just bought the gem through Black lion gate in the game. What happened to my account… I send this situation to the support team about 15 hours ago. but there has Not been the respond until this time….
What should i do….?
ticket
121108-000225
121108-000192
121107-001485

hi
my thread has been closed,and no reply at all,it’s so so long.
I wrong to use a new serial code in a permanently closed account,?actually,I also have responsibility:a month ago,I was go to buy a serial code in another sellers,and I don’t know it’s payment fraud.so when it’s closed,I thought use a new serial code to activation account. certainly,account closed still?
English is not my mother tongue,it’s hard to use English speak,so I hope you can read this and thank you for help me.
I realy like GW2,I need your help,thank you very much.
ticket# 121025-001273 121101-002527

today it’s 3 days ago since my account got banned by mistake.!

121105-002200

This is getting really annoying.
I love your game, And I understand you have to take action against botters.
But dont bann innocent people.

Fix this fast please.

Reference # 121025-002761
Date Created 10/25/2012
Subject: Blocked/Suspended Account Error Code 45:6:3:2114

I received 1 answer from technical support, on the same day (10/25), stating it would be escalated.
There were no responses to the ticket, nor emails from technical support after that – zero communication.
As of today (11/7) my account is blocked/suspended. Nobody explained the blocking reasons – heck, they didn’t even notify me the account was being actioned!
The ticket is listed as ‘Closed’.

[Incident: 121105-002749]
no answers received yet
can not access support account, please reply by mail

Excuse me, but why am I still under review after a week? I’ve sent a new serial code in my latest ticket update for 121028-001786

I’ve got a replacement serial code, can’t you guys just place that key under my account to replace the one which had issues? Does it need to go through a review still?

A lot of us here are losing game time, I for one am losing holiday time waiting to play this game again. Would it be faster If I just used the new key to start a new account?

121026-003093

Hi, Support asked for my serial key to investigate my issue and its been about 4 to 5 days ago. Would like an update please.
Thanks!

121107-000446

I was banned (date unknown, I only recently tried logging in again after my computer died) for “gold selling” and my account was terminated for (not) doing so. I never took part in any gold selling activities and have reported gold sellers every time I’ve seen them. In addition, I’ve received no emails notifying me that someone has been trying to access my account recently, though my account was suspended a while back for the same reason. If the ban is not lifted it would be incredibly unfair as it is absolutely not my fault. I would likely never attempt purchasing any NCSoft products if my case were to be mishandled.

I DO own a Guild Wars account, which was hacked in one point in time which actually ended up being beneficial for me. I do not know if someone else is currently using it and I have not used it since GW2 came out.

I’ve provided the serial key and everything in the optional fields for submitting a support ticket and yet it’s been 3 days.

Thank you in advance.

Gaile Gray.6028:

Update – Tuesday, November 6

121030-001699 Account closed for payment fraud; awaiting review

121030-001699
Tnx Gaile but still no messange from team… can u check it?

121108-001533 My account has been suspended for “real world trading” I have definetly been hacked and reset my password but i cannot log in.

121108-000995

please help recovery my acc anet :d

Day 3 and no response to my opened incident.

#121107-000540

I have not received any follow ups or messages of any kind regarding my open issue.

121105-001530 ticket, 3rd day waiting, account suspended for nothing and very long waiting for any respond.

Incident: 121108-000638

My account is wrong blockade, I was very surprised.
I created the account never traded any money.
Please verify in detail.
I can provide all of the data and information.

My account have been ban for botting and I do not have any program for botting, The things I was doing when I got ban for wrongfully was looking at black lion auction for my T3 Norn dye. Some how I got crash got a notice say i got ban for botting. For a moment I thought it was my enemy was report me for killing them many time in EB. How can I been botting if I just like to pvp a lot in WVW. so, how can I been botting if I be able to kill other players and just looking at black lion auction house. 121107-000557
121107-000196
121107-000165

DONT! do multiple ticket! Jesus … it slows down process for everybody here!

Leira.9701:

DONT! do multiple ticket! Jesus … it slows down process for everybody here!

Well sorry I was pretty upset when I got ban for things i didn’t do. When people get ban and upset some people can’t function right.