Guild Wars 2

Issue: 121104-000170

Has been a week now. With no actions other than asking for details.

Been able to play for 7 days out of the 21 I have owned it so far…

Ticket :
121108-000060

Been 4 days now. No answer.

BearArms.1654:

BearArms.1654:

It hasn’t been 72 hours exactly, but by the time it is, I’d imagine the office would be closed for the weekend, so I’m jumping the gun a little.

121108-000346 is the ticket number. I was transferred to Payment Review team on Wednesday, but haven’t heard anything since. All information is in the ticket, but I am happy to provide more if it helps.

Now it has actually been 72 hours. I am posting this again as per previous instructions.
121108-000346 is the ticket number once again and I have provided ample information in the ticket. If there is any more information required from me, I will be happy to provide it. I just want this resolved as soon as possible. Happy weekend.

They close on the weekend?

My ticket number: 121109-002852
Still waiting for any news.
I really don´t know what this error mean!

Incident: 121109-000310
My patience is wearing thin, please look into my case.

I’m really annoyed
because my account was suspended.
I’ve never Exploit illegal programs or bugs while playing a game never!
But my account access was blocked.
So I’ve been send e-mail, but can turn only one answer.
Answer it macro.
I bought this game . and played just fun.
I live abroad and the vpn to enjoy this game, as far
I Like the game itself, but your operating really stupid.
so I’m very annoyed , if You dont restore my account today, i will refund this game.
and I will talk to this problem with other people who suffering this.
——————————————————————————————————————————————-
its my question hours ago. and I take your answer.
but your answer is just waiting for support.
however , I already waiting for support during three days!
I played just two days, and my accounted blocked three days!
Believe this problem? I bought package game. its very very unfair!
but your answer is same again. just W.A.I.T.

and my ticket
121109-001357
121109-000710
121109-000692
121109-001207
121109-000883

I logged in one day and This message popped out.
‘’Your Guild Wars 2 account has been terminated for modifying or tampering with the game, which is a breach of the User Agreement and Rules of Conduct. This action is permanent. ’’
Build ; 15977
Error Code : 45:6:3:2114
I haven’t done anything and my account has been banned. Can someone explain to me why? Can an admin please help me?

yoggomo.6451:

Incident: 121109-000310
My patience is wearing thin, please look into my case.

Your case is 1 day old. Please leave this forums for it is only for cases that have passed 72 hours

karrak.3597:

My ticket number: 121109-002852
Still waiting for any news.

Your ticket is only 1 day old. This forum is for 3 day or older tickets.

DarK.1839:

Ticket :
121108-000060

Been 4 days now. No answer.

Your ticket is NOT 4 days old. It was open on the 8th which i can tell by the number. 121108. 12 = Year. 11= Month. 8= Day. For yours to be 4 days old, it would need to be 121106. Please be patient like everyone else

I’m in Australia, we’re a day ahead.
I think I was sold an illegal key as to why I was banned, I at least need confirmation so I can start taking action. I imagine several others posting the last few days might be from the same seller.

4 days with no answer for any company is terrible. The posts here dating 2 months back show this has been standard for a long time.

zBluRrYz.1347:

DarK.1839:

Ticket :
121108-000060

Been 4 days now. No answer.

Your ticket is NOT 4 days old. It was open on the 8th which i can tell by the number. 121108. 12 = Year. 11= Month. 8= Day. For yours to be 4 days old, it would need to be 121106. Please be patient like everyone else

Reference# 121030-000078

Response GM Untharin via Email 11/08/2012 03:50 PM
Hello Mac,

The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPal® account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

NOTE: Since your game account was created using a North American serial code, it was created as a North American account. This means that you may have to use your new, European serial code to create a new game account.

Regards,

GM Untharin

Just purchased new serial key still not working , im having the same error, this will be my third serial key for this game. and 1 more thing can you investigate first before you block account to save hassle.

“we have detected that your account may have accessed by an unauthorized individual.for your security, further access to the account has been suspended until this matter can be resolved ,to restore acces to this account,please contac support and one of representatives will assist you”
my number ticket : 121108-000995

121106-003080. All relevant information is posted within the ticket.

zBluRrYz.1347:

yoggomo.6451:

Incident: 121109-000310
My patience is wearing thin, please look into my case.

Your case is 1 day old. Please leave this forums for it is only for cases that have passed 72 hours

Submitted from Web – 11/08/2012 08:24 PM [Incident: 121109-000310]
Ticketed on Nov. 08 on my time and posted it here on Nov.11. it has been 3 days.

My account was suspended 8/11, and I still don’t know why.
Error code 45:6:3:2114 “Suspended for an account issue”

Ticket: 121108-002402

P.S. I miss your conga lines Gaile Gray!

EDIT: I have now gotten an explanation to why my account was suspended, the serial key I bought was stolen it seems.

121030-000078

3 weeks old GOOD JOB -_-

Hello, my serial code is : XXX and my ingame main character that I’m using is Vulcar.
On wednesday while I was playing running around Kessex Hills doing my hearts and waypoints ,opening map I got a black out on my screen. I close my screen and restart to
open my game and I get the message saying that my account was “terminated due to botting”. At that time obcourse I was very very frustrated knowing the fact that I was never botting, hacking, or using 3rd parties or anything that will do again’st the game rules.I am playing 100% me and pressing the key all the time. Although I never read the agreements rules I know it will not affect me since I don’t know how to altered any games or as we call it hacking. I been playing Guild Wars 1 3 months after it was release and from then on I was never got ban to anything in the game because obcourse I never altered the game and I just play the game just like any other games the way they should be played. I am sorry to tell you this, that I am really frustrated on banning or terminating my account for such a wrong accusation and what hurt me too is that I was a fan and loyal to the game from GW1 to GW2 now.I also bought the Collector’s Edition not only know that the game will still be free playing online but also to support the maintenance of the game.Having the Gems to be purchased in real money is also what I supported, because in this way the game will again maintain the monitoring and maintenance. But all of these care of the game , support, loyal and a fan will just cost me a heartache. I know it’s sound a drama but this is what I felt after getting a message from guild wars ( anet), that my account was Ban/Terminated for doing nothing wrong or do again’ts the game rules.

Please get my account re-activated, I been working so hard on getting every items in the game. Every items I get is all the hours I worked on playing the games and getting less sleep. I bought some gems using my hard work money and even I want to buy more I can not at the moment since I’m a family man with 3 children.
If there’s an inappropriate words along the line on what I’ve said in this message , I apologize and even I want to say more words, I don’t think is needed . I’m hoping this is the right way of sending or contacting the costumer service or a person in charged of my account situation. I’m sending it as a new Ticket. My old ticket was
121107-002338. I know I should only send one ticket per cases , but I’m not sure if the first second or third one was the right way of contacting regarding this issue(s).

Thank you,
Vulcar ( joselito)

edit by moderator: serial code has been removed

What the .. dont post your serial here deete that fast buddy!

6 days and counting
[Incident: 121105-002749]
no answers received yet
no follow ups
can not access support account (another bug), so please reply by mail

@Gaile: after 6 days, please be so kind to highlight my ticket to your team
thanks

[Incident: 121108-001076]
3 days over, no reply!

Ticket #: 121108-002387

If its a cdkey problem can you please answer to the ticket also so I can get refund? (seller’s orders)
Thank you in advance

This is the third day of my account suspension/termination. Was swept up in bot ban on Thursday evening. I don’t know what else to say other than I don’t bot. I have been spending the last week in Cursed Shore doing karma runs, and I find it disheartening that the advice given out to avoid a bot ban is by avoiding game content. I really enjoy this game, and think its the best on the market atm, but I am not sure what to do now. How can I continue to play this game at the risk of being banned simply becuase there are botters in the same area I am in? I was in an active party, participating, using abilities, talking to my party members and guild members…

Please unban my account. I filled out the necessary info in the ticket that I submitted 121109-000492, but am not sure if it posted correctly. Let me know if I need to provide any additional info.

Ticket: 121023-001540

Another 10 days I haven’t had a response regarding getting my account back up and running. I have a key to use but no reply if I can use it or not. This is really getting frustrating. I have posted multiple times in this thread since originally being suspended on the 23rd October but my ticket never once came up.

Could I please get an update.

Thank you.

I’ve been waiting for 3 days now, after I was replied saying that my ticket was elevated to payment review team…

My account was suspended, and I have no idea why, as I have only been playing for 3 days, and I’ve never been anything but courteous in game. Also, my account was purchased from the official website, so there should not be any issue there.

my reference ID is: 121109-000411

I’d appreciate it if this could be resolved soon, as a paying customer abiding by all policies, It doesn’t feel right that I can’t play what I purchased.

I wish there was telephone support for faster service

It has been over 3 days for me.. Please help as soon as you can.

Suspended Account (I’ve never broken any rules, and would like to play again..)

121109-000088 11/08/2012

Ticket is 3 days old and would like my account restored soon please I don’t want to miss the upcoming patch…but I really just want my account back.

Wrongful Account Termination.
121109-000580
Updated
11/08/2012

account was suspended [Incident: 121109-000532]?

Day 16 ticket : 121026-003005

Please for the love of god atleast throw me a bone what is going on with my account. I am a realy patient person but runing out of it now.

Nemus.8701:

Day 16 ticket : 121026-003005

Please for the love of god atleast throw me a bone what is going on with my account. I am a realy patient person but runing out of it now.

+1

15 days here ! 121027-001889

How long we wait? Now over 4 days And accumulate tickets
121108-000720

While running around the Cursed Shore getting map completion I randomly got a black screen so of course I close the game and restart it and all of the sudden I was banned. I quickly panicked and contacted my friend which I was playing with in game ATM to see if she also got banned, luckily she wasn’t, we searched the forums and found out people have been randomly getting banned so I sent a ticket and its been 3 days, so I decided to post here

121110-003048
121109-000654

szegedee.5130:

Nemus.8701:

Day 16 ticket : 121026-003005

Please for the love of god atleast throw me a bone what is going on with my account. I am a realy patient person but runing out of it now.

+1

15 days here ! 121027-001889

Wow, thats harsh. At launch I was banned for “trying to sell in game money.” and it took 13 days to get my account back. i was about ready to demand a refund.

Anyway 4 days without a response. Come on ArenaNet. With all the money you took from the halloween event, you must be able to hire more people than what seems like the 4 you have currently.

Ticket Number and Incident #: [Incident: 121108-002602] Wrongfully banned for “botting” I hope I did this correct. lol please get back. I’d like to be able to play the game that i threw down $60 for (and bought a new computer for.)

Screamheart.6327:

runnerup.1705:

While running around the Cursed Shore getting map completion I randomly got a black screen so of course I close the game and restart it and all of the sudden I was banned. I quickly panicked and contacted my friend which I was playing with in game ATM to see if she also got banned, luckily she wasn’t, we searched the forums and found out people have been randomly getting banned so I sent a ticket and its been 3 days, so I decided to post here

121110-003048
121109-000654

Very similar for me. I was doing an event, I had only been in the area for a few minutes, and was getting a glitch where I was being teleported away from the event enemies. After trying to do the event a few times I was suddenly kicked. Come to find out I was suspended, and I still have no idea why. It’s been 3 days since my ticket as well.

Actually now that you mention it… I was also getting this teleport glitch which I initially thought it was lag, altho I wasn’t getting teleported from any mobs or significant thing just randomly getting sent back a few times

So my ticket got changed to “Hacked Account” but I got not other response from support.
Hacked Account
121109-000580
Updated
11/08/2012

Does this mean that they are working to restore it now?

It has been a bit over 96hrs since my ticket was submited and I got my first automated reply, there has been nothing since.

Here is my ticket id: 121107-002491

The last activity on the ticket is from me stating that I still need further asistance. I am now posting here and will also be updting my ticket once more to reflect this. I hope we can get to a resolution soon!

Thank you in advance!

121026-003005 Under additional review
And what on earth does that means ? So far i spent more time here on the support waiting to get answeres then ingame. Coud i have atleast a slight clue what are u reviewing for 16 days now ?

Nice to see some progress,
Please solve this thank you.

[Incident: 121108-000029]

Gaile, I just got a response on my ticket saying my code was obtained fraudulently. This while it was directly purchased off your site. They say the buyer used stolen credentials ? My “buyer” would like to contact you guys, preferably through phone to set things straight. Is there any option for him to get in contact within a regular time frame because tickets don’t seem to be a reasonable tool to have a decent conversation. Please let me know,

PS : Asking for elaboration got me a copy-paste message from the same GM. Where on earth is the service ?
Airi

The answer to my ticket that purchase is not official. This is not true I bought the game from the official website The full amount
https://buy.guildwars2.com/en/
121108-000720

Hey Gaile! Sorry for offtopic, but if you look in the other threats you will see that many complain they bought on the official site themselves(!) and got banned because of fraudlent code. There seems to be an error in the charging system maybe(?).

Feel free to delete this post after reading ^^

This code was directly bought from your site by my bf , we started playing this game together and I have the confirmation email and everything if needed. He did not use a stolen credit card or file a chargeback. In fact everything was purchased legally and at the same time. I really don’t think you’ll be “stealing a credit card” in the Navy. I’d very much like to know how ArenaNet figures out that a creditcard is “stolen” no reports about it have been made whatsoever because the card was never stolen , it’s his own card..

What he payed for the account is price stated on your website because it was directly purchased from there. To be exact the email says $59.99. Not more, not less. This case can in no way be a fraud unless your own site is “fraudulent”. My “seller” is your website. I’ll update my ticket with additional information. But when I asked for elaboration on the case the GM Copy-pasted his last message. I very much hope the response will actually be read.

SIR GAILE GRAY, I bought the digital copy from http://buy.guildwars2.com OK? I got

ORDER NUMBER
ORDER DATE
SERIAL CODE
All included in the e-mail which sent by noreply@guildwars2.com

SO you are solving my case with this `purchased from our site fraudulently` and deleting my account and what now???

So i will check the payment record for my credit card and see if the money is paid or not.
If it’s not paid then ok, this incident makes sense, but what if it’s paid ?..

I absolutely understand how this can happen.
If you got the time read the “blocked player comments” threat. There are many people claiming they bought themselfs, never charged back, not purchasing from someone else. They claim the money simply has not been withdrawn. Although everything else went as it should.

D.