Hello, my ticket is #781594 and currently I’m being aided by a GM who has received my ticket from a previous person of the support team because it required more investigation.
My current issue is that my hacker knows my GW2 access key and is using it to grab my account from me and steal my items. I know this because my first and previous email address (which is still compromised) has an email in it with my GW2 access key on it. I am still trying to contact the Yahoo Support Team to grab control of my previous email and delete it. But the damage has been done and my hacker knows my GW2 access key, how else would that hacker hijacked my account?
My current email is not known by anyone besides family, I have not used it for anything besides GW2, it has second sign-in verification (meaning even if my password is known, a code that Yahoo sends to my cell phone is needed at every login attempt), and I have the email authenticator enabled for my GW2 account. All of that was bypassed since my hacker knows my GW2 access key.
The GM attending me believes that my current email address is compromised. I sent him a screenshot of all recorded login attempts on my email (which are all of me, my IP address, etc). The morning I found out I was hacked I’ve scanned my entire computer three times and nothing came up.
I can switch emails, continue to change my passwords to 30-32 long character phrases with different capitalization and numbers, and can continue to switch emails every time I get hacked -_-.. but it won’t stop until the issue I mentioned on my first paragraph until it is resolved. My known GW2 access key is the problem I need help with.
This person is just waiting for me to grab my account back, fill it up with loot again, and then steal it and drain it.. I need help. I already used up my first roll back and now this happens.. this could happen multiple times no matter how many times I switch emails because hijacking my account no longer requires my passwords, my cell phone, or access to my email.
I’ve provided the last 4 digits of the credit card used to prepurchase my GW2 account, the name of the credit card used, the method of payment, the details needed of my account accessories and I can provide ALOT more, my GW1 access key, and I provided my GW2 access key to the support team member. My hacker only knows my GW2 access key and yet was able to grab it from me with just that bit of information. I can even go a step further and take physical photos of my GW1 boxes (the Trilogy edition and my first box of Guild Wars: Prophecies) as evidence that I’m the real owner. I prepurchased GW2 so I do not have a physical box, but from the beginning I always had my GW1 account linked so that should be enough evidence.
