Guild Wars 2

Title says it all. In short, I participated in the December Trade Post offer to receive a mini Mr. Sparkles and a green Quaggan Backpack by opening all 1000 material storage tabs and expanding my inventory space… I know account things like this take time for Anet to investigate and authenticate, but it’s January 6th, I’m still short a new shiny mini. Thought I’d at least get some kind of notification. =(

KStudios.2850:

I know account things like this take time for Anet to investigate and authenticate, but it’s December 6th,

It’s January actually, not December, lol. And they’re getting on it. They didn’t have a set date. It’ll happen

Patience is a virtue.

The announcement was clear, we get our stuff early January. No specific date was given.

LittleLepton.8915:

KStudios.2850:

I know account things like this take time for Anet to investigate and authenticate, but it’s December 6th,

It’s January actually, not December, lol. And they’re getting on it. They didn’t have a set date. It’ll happen

Lol, I put December twice. Corrected, thank you. XD

SandraSolace.7682:

Patience is a virtue.

The announcement was clear, we get our stuff early January. No specific date was given.

But… but… SHINY!

-Sobs-

KStudios.2850:

SandraSolace.7682:

Patience is a virtue.

The announcement was clear, we get our stuff early January. No specific date was given.

But… but… SHINY!

-Sobs-

I’m waiting too, we are all in the same, not yet shiny, boat.

Gaile Gray.6029:

It’s ok guys, we’ll spark-a-lize you as soon as all the tallying and computation is done.

Yay! \0/

Gaile Gray.6029:

It’s ok guys, we’ll spark-a-lize you as soon as all the tallying and computation is done.

I like your way with words!

(I’m imagining a huge group of Asura racking their brains over this one)

These things usually take a while to completely roll out. You’ll get yours just takes time for them to email them (hehe I just hope they don’t have mail suppression )

Redeemed a $25/2000 gem card from Christmas and bought myself $35/2800 from the gem store with Christmas money.

I received the backpack a few minutes ago. (yay!)

No Mr. Sparkles yet… ;_;

I’m hoping they’re doing this in waves like usual.

mginn.4502:

Redeemed a $25/2000 gem card from Christmas and bought myself $35/2800 from the gem store with Christmas money.

I received the backpack a few minutes ago. (yay!)

No Mr. Sparkles yet… ;_;

I’m hoping they’re doing this in waves like usual.

Let’s hope that it wasn’t 4000 gems in one go after all. We never did quite got confirmation on that, did we?

mginn.4502:

I received the backpack a few minutes ago. (yay!)

No Mr. Sparkles yet… ;_;

Same here, backpack but no Mr. Sparkles…

Waits patiently for my green quaggan and mini mr. sparkles xP I hope it comes soon !!

Still waiting on my backpack and mr. sparkles too

These things are usually sent out in waves. Give it a little time.

I havnt recieved mine at all, and all my guildies have it -_-

Thermite.3598:

I havnt recieved mine at all, and all my guildies have it -_-

Me too. It’ll come though

Gaile,
If you happen to have a moment, what was the cutoff time for the gem store purchases to qualify for the gifts? I purchased 1,600 gems on 12/2 (and got the backpack in the mail today). And purchased 8,000 gems for belated gifts to friends and such on 12/31, but didn’t get the mini in the mail with my backpack. The scoop on Reddit is that the mini and the backpack should have arrived in the same mail.

My 12/31 purchases were between 9-9:30pm PST (i.e. after reset). I’m concerned that my 12/31 purchases didn’t qualify because they were after 0:00 UTC. And it appears some other folks on Reddit may be in the same boat.

Gaile Gray.6029:

Manoa.5897:

Gaile,
If you happen to have a moment, what was the cutoff time for the gem store purchases to qualify for the gifts? I purchased 1,600 gems on 12/2 (and got the backpack in the mail today). And purchased 8,000 gems for belated gifts to friends and such on 12/31, but didn’t get the mini in the mail with my backpack. The scoop on Reddit is that the mini and the backpack should have arrived in the same mail.

My 12/31 purchases were between 9-9:30pm PST (i.e. after reset). I’m concerned that my 12/31 purchases didn’t qualify because they were after 0:00 UTC. And it appears some other folks on Reddit may be in the same boat.

Please read the article I linked. I don’t know anything other than that about the eligibility times of the promotion, sorry!

You can submit a ticket to inquire about this, if you feel there is an error. But please read the article to make sure you’re not simply mistaken in your expectations. Thanks.

Hmmm, it appears from the blog announcement that the eligibility time should have been based on PST, not UTC…

In early January, you will receive your gift based on gems you purchase and gem codes you redeem between 12:01 AM December 1 and 11:59 PM December 31 PST.

https://www.guildwars2.com/en/news/introducing-the-black-lion-wintersday-rewards-event/

Submitting a ticket. (And just sharing this info for the benefit of anyone else who may be in the same boat with late 12/31 purchases not counting).

Thanks Gaile!

I got my backpack and Mr. Sparkles. Thanks Anet

I still haven’t received my mini Mr sparkles
and ETA for when I might get it?

I just now got my Mr. Sparkles in the mail about 40 min ago <3 I’m sure if you haven’t received yours yet, it’s coming soon to a mailbox near you

Gaile I buy 4000 Gems in December and I still haven’t received the Green Quaggan & mini Mr sparkles. You Can Help Me??

Please

Sparklized!

Gaile Gray.6029:

cillercammy.8064:

I still haven’t received my mini Mr sparkles
and ETA for when I might get it?

I’m sorry to hear this, cillercammy. Can you tell me if you received the Green Quaggan Backpack but not the Mini Mr. Sparkles, or did you not receive any rewards at all?

I suggest that if you do not have your reward(s) by Noon, please submit a ticket by clicking Support above and then use “Submit a request” to let us know what we can do to help. Thanks!

Thanks for your response! I did receive my green quaggan backpack. However I still havnt received my mr. sparkles

cillercammy.8064:

Gaile Gray.6029:

cillercammy.8064:

I still haven’t received my mini Mr sparkles
and ETA for when I might get it?

I’m sorry to hear this, cillercammy. Can you tell me if you received the Green Quaggan Backpack but not the Mini Mr. Sparkles, or did you not receive any rewards at all?

I suggest that if you do not have your reward(s) by Noon, please submit a ticket by clicking Support above and then use “Submit a request” to let us know what we can do to help. Thanks!

Thanks for your response! I did receive my green quaggan backpack. However I still havnt received my mr. sparkles

I’m in the same boat. Got the backpack, but no Mr. Sparkles. Submitted a ticket with all of the information I had on the gem purchases/card redemptions and crossing my fingers. And toes… I’d cross my eyes as well, but that gives me a headache. ;-)

Manoa.5897:

My 12/31 purchases were between 9-9:30pm PST (i.e. after reset). I’m concerned that my 12/31 purchases didn’t qualify because they were after 0:00 UTC. And it appears some other folks on Reddit may be in the same boat.

Same here. I bought the gems on DEC 31st, but seems the order was only registered at 01.01.14. I’m at GMT -2, PST -8, waiting for my support ticket to be answered…

Gaile Gray.6029:

IvanGL.4271:

Gaile I buy 4000 Gems in December and I still haven’t received the Green Quaggan & mini Mr sparkles. You Can Help Me??

Please

Hi Ivan,

If you made Gem Store purchases (for “real moolah,” as one player said) during the eligibility period, and if you did not receive your reward, please submit a ticket by clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

Thanks Gaile, i make the ticket 244992 in the spanish server. Thanks for all.

cillercammy.8064:

Gaile Gray.6029:

cillercammy.8064:

I still haven’t received my mini Mr sparkles
and ETA for when I might get it?

I’m sorry to hear this, cillercammy. Can you tell me if you received the Green Quaggan Backpack but not the Mini Mr. Sparkles, or did you not receive any rewards at all?

I suggest that if you do not have your reward(s) by Noon, please submit a ticket by clicking Support above and then use “Submit a request” to let us know what we can do to help. Thanks!

Thanks for your response! I did receive my green quaggan backpack. However I still havnt received my mr. sparkles

If you haven’t already, you should submit a support ticket. All reports that I’ve heard from those who were eligible and received both indicate the mini should have come in the same mail as the backpack.

Be sure to include the date and approximate time of your gem purchases in your ticket. And it’ll likely be helpful for the customer service folks if you also include that the ArenaNet Blog Post announcing the Black Lion Wintersday Rewards Event indicated , “you will receive your gift based on gems you purchase and gem codes you redeem between 12:01 AM December 1 and 11:59 PM December 31 PST.”

I included the above info in my ticket last night…my issue has been investigated and I received notification this morning that my ticket was transferred to ArenaNet’s Game Support Team for further assistance. Progress!

Gaile Gray.6029:

mginn.4502:

I’m in the same boat. Got the backpack, but no Mr. Sparkles. Submitted a ticket with all of the information I had on the gem purchases/card redemptions and crossing my fingers. And toes… I’d cross my eyes as well, but that gives me a headache. ;-)

Dannybio.4267:

Same here. I bought the gems on DEC 31st, but seems the order was only registered at 01.01.14. I’m at GMT -2, PST -8, waiting for my support ticket to be answered…

Perfect, that’s exactly what you should have done. With the info in your ticket, the team will be able to get sorted. Thanks (and thanks for your patience, as well).

cillercammy.8064:

Thanks for your response! I did receive my green quaggan backpack. However I still havnt received my mr. sparkles

I suggest you also submit a ticket. The situation may be corrected automatically, but it can’t hurt to get into the system with your request!

Unfortunately, now I find myself highly tempted to camp my email… ;-)

Yay, got my Mr. Sparkles ^^

If I haven’t received either reward…is it worth submitting a ticket? I’m UK based, so I appreciate it is probably still active daytime/early evening over there, so happy to wait if need be.

Gaile Gray.6029:

Randulf.7614:

If I haven’t received either reward…is it worth submitting a ticket? I’m UK based, so I appreciate it is probably still active daytime/early evening over there, so happy to wait if need be.

Since we just tweaked the distribution details, could you please wait about, oh, 20 hours? I believe you will have your rewards in a matter of just a few hours, but waiting until Noon Pacific time tomorrow — that’s 8:00 PM your time — would be greatly appreciated, since we’ll then be responding to just a few edge cases and not those for whom there is no remaining issue (because the rewards are queued up and ready to go).

Thank you for asking.

Ah yeah not a problem. I’ll give it the weekend to let things move through the system. No rush after all

Cheers Gaile

I am really, really kicking myself now over this. I purchased $45 in gems and missed out on Sparklies. Darn $5…

Im from Baruch Bay [SP] and I dont have the rewards yet… time to send a ticket?

Gaile Gray.6029:

Randulf.7614:

If I haven’t received either reward…is it worth submitting a ticket? I’m UK based, so I appreciate it is probably still active daytime/early evening over there, so happy to wait if need be.

Since we just tweaked the distribution details, could you please wait about, oh, 20 hours? I believe you will have your rewards in a matter of just a few hours, but waiting until Noon Pacific time tomorrow — that’s 8:00 PM your time — would be greatly appreciated, since we’ll then be responding to just a few edge cases and not those for whom there is no remaining issue (because the rewards are queued up and ready to go).

Thank you for asking.

Received my Mr. Sparkles overnight! Yay!

mginn.4502:

Received my Mr. Sparkles overnight! Yay!

As did I! As always, thank you for the speedy resolution ArenaNet customer support team!