Guild Wars 2

DeceiverX.8361:

I had this problem for a few days, and as soon as I mentioned having it to a friend (who didn’t have the problem), I found myself magically able to gain access ._.

It’s certainly a problem and is really inconsistent. My best advice is to just keep trying and eventually it might work. And it seems that once it gets unstuck, it runs into no further problems.

I wish that were true for me, been trying constantly for over a week. Working with support (with no luck) and hoping to get more attention to the problem on here.

I contacted support and they fixed it, lasted 1-2 days than it broke again i can still buy gems but my exchange is black screen again so it has to be an issue on there side not player side.

DeceiverX.8361:

I had this problem for a few days, and as soon as I mentioned having it to a friend (who didn’t have the problem), I found myself magically able to gain access ._.

It’s certainly a problem and is really inconsistent. My best advice is to just keep trying and eventually it might work. And it seems that once it gets unstuck, it runs into no further problems.

I wish that was true i contacted support and it worked for a few days and broke again but at lest i got what i wanted before it broke.

Dinks.2478:

This problem persists and no response from anybody in support or from anybody on here. I guess only a few people have this issue so screw us.

not true

https://forum-en.gw2archive.eu/forum/support/bugs/Gem-Exchange-not-working/page/2#post4673378

75+ pages of people with the same issue

Tried clearing the cache and that did not fix. Any other things I could try?

I have had the Blank Currency Exchange issue the past few days. I tried refreshing the cache and all that stuff that people have posted. I uninstalled the game, deleted the cache and re-installed the game. I have a fully functioning currency exchange at this time.

I have had the Blank Currency Exchange issue the past few days. I tried refreshing the cache and all that stuff that people have posted. I uninstalled the game, deleted the cache and re-installed the game. I have a fully functioning currency exchange at this time.

I have had the Blank Currency Exchange issue the past few days. I tried refreshing the cache and all that stuff that people have posted. I uninstalled the game, deleted the cache and re-installed the game. I have a fully functioning currency exchange at this time.

I have had the Blank Currency Exchange issue the past few days. I tried refreshing the cache and all that stuff that people have posted. I uninstalled the game, deleted the cache and re-installed the game. I have a fully functioning currency exchange at this time.

I Have blank currency exchange for ages now. Please i would like to exchange some Gems for Gold!

Thanks

I put a support ticket in to anet, and a little while later I got some kind of update, I checked game release notes and nothing was posted, however currency exchange works now.

You’re lucky.. I’ve been dealing with anet support for like 3-4 days now and they are clueless to the problem. I wish somebody from anet would at least acknowledge this problem on the forums. They seem to have ignored every post about this.

Dinks.2478:

You’re lucky.. I’ve been dealing with anet support for like 3-4 days now and they are clueless to the problem. I wish somebody from anet would at least acknowledge this problem on the forums. They seem to have ignored every post about this.

They have…twice:

https://forum-en.gw2archive.eu/forum/support/support/Gems-to-Gold-conversion-in-TP-not-visible/first#post4673943

https://forum-en.gw2archive.eu/forum/support/support/Gems-to-Gold-conversion-in-TP-not-visible/first#post4673943

Dev posts.

Dev posts: https://forum-en.gw2archive.eu/forum/support/support/Gems-to-Gold-conversion-in-TP-not-visible/first#post4673943

Dev interaction: https://forum-en.gw2archive.eu/forum/support/support/Gems-to-Gold-conversion-in-TP-not-visible/first#post4673943

Followed these instructions and the currency exchange page still won’t load for me.

Yeah, same for me. Hopefully they have a handle on the situation and I can get a fix before character slots are on sale again so I dont miss it again… Cause I wasnt able to buy any this time.

I have tried clearing the cache and that didn’t work. I did a fresh install on my other computer and still I am unable to Buy Gems. So it has nothing to do with the cache it is something on ANet’s end or who ever handles the buy and selling of the gems.

Hi ^^ Last night I made a topic and it apparently got moved here. The cache removing thing didn’t solve it for me. But oddly enough, running CCleaner while the TP was open somehow solved the problem.

I checked if it worked yet. It didn’t.
Figured I’d do something else instead and ran CCleaner and Bullguard Antivirus.
I let CCleaner remove browser history, cookies and all that sort of stuff.
When CCleaner was done, I tried again, since I’m kind of desperate for money and have gems laying around. And this time it suddenly worked.

For people interested in trying the program, it’s Piriform’s CCleaner. I consider it a must-have if you’re like me and live online :P

Hope this helps ^^

Thank you so much, Sarah. My Gem Exchange is finally working now, again. Please convey my appreciation to all the Devs responsible for this speedy resolution. =)

The Issue I keep getting is When trying to buy Gems with my credit card it just says There was an error and to please try again later.

Attached is a screen shot after I try to submit my credit card information.

I am receiving the same issue as Lord SilverStone.3782 when attempting to purchase gems from the store with a credit card. This has occurred multiple days and with different gem amounts (2800/$35 and 800/$10). Error is the same as the screenshot in his post.

Lord Silverstone and Frosty:

That is a different issue and is/has been best served by contacting the CS Team for assistance: Top of Page – Support – Submit a Request.

Good luck.

my BLTC still do not work
clear cashe gw2 and firefox dont help

TP Gem exchange worked for me last night. Didn’t do anything special. Just loaded it up and it was working. thx

Inculpatus cedo.9234:

Lord Silverstone and Frosty:

That is a different issue and is/has been best served by contacting the CS Team for assistance: Top of Page – Support – Submit a Request.

Good luck.

I have tried that and 2 days later no response from anyone. At least I am not the only one having the issue with the buying of Gems.

Lord SilverStone.3782:

Inculpatus cedo.9234:

Lord Silverstone and Frosty:

That is a different issue and is/has been best served by contacting the CS Team for assistance: Top of Page – Support – Submit a Request.

Good luck.

I have tried that and 2 days later no response from anyone. At least I am not the only one having the issue with the buying of Gems.

Have you perused these Stickies?

https://forum-en.gw2archive.eu/forum/support/support/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3938439

https://forum-en.gw2archive.eu/forum/support/support/Delayed-or-No-Ticket-Reply-Read-This/first#post4533589

If you have had no response after 96 hours (the CS Team is running a bit behind), you can post your ticket number in this Sticky: https://forum-en.gw2archive.eu/forum/support/support/Tickets-for-Review-3-days-older-Part-2-merged/page/34#post4675486

Good luck.

Just wanted to comment that my gem conversion page is now working (I had blank window issue for ~11 days). Hopefully it stays!

Thanks!

Today distribute boosters and I again got nothing

Hi I am experiencing currency exchange issues. Yesterday i bought 800 gems
Order number: HTJX0987
Order date: 07/11/2015
Payment form: Credit Card
800 Gems
Subtotal: $ 10.00
Tax: $ 0.63
Total (incl. Sales Tax): $ 10.63

I want GOLD.

I went to exchange for gold and keep getting the error displayed in the screenshot attached. Not sure what the issue is but I did submit a support ticket on your website yesterday and got nothing but useless copy and paste replies.

I submitted a bug report about 30 mins ago. clearing cache and running ccleaner did nothing.

Let me know what i can do to assist You in resolving this issue

Thanks

Ty

@tdog: create a support ticket — you need to do that to get an individual response.

If you are on a new account, that feature may not yet be enabled. I see the character is quite low-level, so I’m not sure how old that particular account is.

Good luck.