Issues with the guild system: please post here [MERGED]

Issues with the guild system: please post here [MERGED]

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Posted by: Kreist.5643

Kreist.5643

Hi again.

I have been waiting with paitience quite some time now.
Me and my friends guild “Nunchuck Grannies” on Seafarer’s Rest still haven’t gotten any help or reply about our issues.

We still can’t set anything in motion in the guild, we can’t use our points because none of us have the permissions to do so.

I am the leader and not even I can do anything.

Help us soon please, it is getting on our nerves that we can’t use any of our points!

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Posted by: DEDEN.2870

DEDEN.2870

It’s been 21 days since my initial post, 29 days since the initial post, and 18 days since the last post from someone from ArenaNet. Is anything actually happening with this?

Are we going to see a fix any time soon?

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Posted by: Karse.8526

Karse.8526

They are working on it. If you have a problems, I suggest you make a ticket or update an existing one and post the incident number here. My problem with the guild got fix yesterday.

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Posted by: Terror.7962

Terror.7962

Hello! I’m on Borlis Pass and our guild’s name is The Inner Cloister. Our guildleader TheScrilla, only has the ability to edit ranks. The 2nd highest rank can edit and admin lower ranks. The 3rd rank can’t do anything and that’s where new members go. We can’t buy any upgrades or give ourselves the ability to buy any upgrades because of the “permissions” problem. We have 2.3k influence, so we no longer think it’s because we can’t afford anything haha. It’s been that way since it was created.
Also, the guildleader is having trouble getting on these forums to fix it so feel free to contact me if you need to. Thanks!

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Posted by: Kikkah.2306

Kikkah.2306

Hi,

Also having the guild leader issue i can only edit ranks and nothing more.

Server: Underworld
Guild: Zero Gaming [ZeGa]

I hope we can solve this issue fast.

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Posted by: Darkbehemoth.2980

Darkbehemoth.2980

Server: Far shiverpeaks
Guild: Gorilla Warfare Inc
Tag: GWI

I have already send a couple of bug reports ingame over the past weeks, and my guilds patience is soon running out. We havent been able to use the guild for anything since we establised it.
At the moment we have 2500 influence, and not able to build anything, because no one, (including me as leader) has the permission to it.
Please get this fixed soon.

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Posted by: Shivlor.9518

Shivlor.9518

Guild Leader issue, can only edit ranks, nothing else.

Server: Jade Quarry
Guild: Meat Tornado [MEAT]

Already reported this in game 3 weeks ago, really don’t want to abandon 3200 Influence.

I can’t understand how this would be a hard fix…. has to be a simple DB fix… a simple SQL query to enable all the check boxes, BOOM, problem fixed… no?

update guild_table set role_name = 1 where guild_name = ‘Meat Tornado’ and guild_role = ‘Leader’;

YOU ARE WELCOME!

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Posted by: Nakid.1752

Nakid.1752

After the patch yesterday, I came on today to see the guild influence boosts down for influence. I then activated them and… they disappeared completely. They aren’t in the list of boosts and they aren’t on the tooltip when I hover over the guild icon up the top left.

I definitely won’t be activating anything until this is fixed.

Server: Isle of Janthir
Guild: Unreal Aussies [uA]

Leader of Unreal Aussies [uA] on Isle of Janthir

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Posted by: Nakid.1752

Nakid.1752

I also can’t add anything to the queue.

Leader of Unreal Aussies [uA] on Isle of Janthir

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Posted by: konosh.4721

konosh.4721

Reporting minor bug:

When a member of the guild is in WvW, sometimes it shows that that member is in a different server than the one he was playing on prior to entering WvW.

For example, I’m from Seafarer’s Rest. If I join the Eternal Battlegrounds, sometimes the roster will show only for the other members, not for me that I’m in Maguuma. This has no effect whatsoever in any functionality of the guild or WvW. Actually, I haven’t tested claiming a fort when I’m under this condition, but I have no reason to believe it would be an issue. Everything else works fine.

The “wrong” server also seems to change. Last week was Maguuma. This week is Henge of Denravi. Due to this changing weekly, it probably has something to do with the WvW matchups, although indirectly, as Seafarer’s Rest is EU and Maguuma and HoD are NA.

I’ve asked the members and it seems this only lasts while in WvW.

Edit: if this wasn’t clear, I meant that the other members see me in a different server through the guild roster.
Also, this has no effect on our performance, it just confuses us sometimes, which is why I’m reporting it as minor.

(edited by konosh.4721)

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Posted by: DEDEN.2870

DEDEN.2870

Switched worlds recently and, after the latest patch/server reset, the guild is back. As expected, all influence and upgrades were lost, but… It’s back and working.

The lost upgrades and so on really does act to dissuade people from changing servers though…

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Posted by: Allelya.6830

Allelya.6830

Original Server: Devona’s Rest
New Server: Sorrow’s Furnace

I submitted a ticket three days ago about influence, we transferred our guild and some members to Sorrow’s Furnace and over 2000 infl has been WIPED.

I see that HUNDREDS of people have been having issues for a month. Please don’t be like Blizzard…..

Delvien – d/d Elementalist – Gates of Madness

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Posted by: Mass Demurrer.2501

Mass Demurrer.2501

I also have a problem with my guild created 6 days ago
I can’t promote my members
I can’t Upgrade guild (learn emblem, bank, etc.)
I have 1,600 influence

Attachments:

Issues with the guild system: please post here [MERGED]

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Posted by: Horib.3175

Horib.3175

Guild: Faroese Vikings
Tag: FV
Server: Far Shiverpeaks

I created the guild a month ago and I have sent a few bug reports, but it hasn’t been fixed.
I can’t promote, demote and kick people
I can’t edit ranks or use the guild points to research upgrades for the guild.
All these problems were from the start of the guilds creation.

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Posted by: jonyfries.2654

jonyfries.2654

As with many of the others here, I am unable to admin the guild. All I can do is edit ranks, I can not promote or demote.

Guild: Fideles Ad Bellum [FtB]
Server: Devona’s Rest

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Posted by: Cakespeare.6052

Cakespeare.6052

Server: Vabbi
Guild Name: Paragon Path
Guild Tag: PP
I made a guild with some friends, and I have the influence to start working on upgrades, but the ADD button under the upgrade is grey’d out and won’t let me select it. And now still I can’t promote members of the guild to higher ranks or edit the permissions of the individual ranks. I can make new ranks, but that is the only thing I can do as a Guild leader. I’m even surprised I can invite new members to the guild.

Update: 10 days have passed and still no fix for this.

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Posted by: Terror.7962

Terror.7962

This is Dimneld again. We left The Inner Cloister, hoping ONE DAY you will get around to fixing it. In the mean time, we started another guild. So I used a letter of commendation and so did my friend but only one of them applied. They were worth 400 each. I see on the history that mine was applied before he joined the guild. He doesn’t see mine, naturally, but sees that his has been applied. Also, we both see different numbers for amount of influence gained. I see 484, he sees 480. How is this possible?
Please do something for the hundreds of people who are leaving your game because you can’t seem to get a handle on your GUILDS in a game called GUILDwars. Thank you.

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Posted by: Terror.7962

Terror.7962

I’m on Borliss Pass.

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Posted by: CameronDunn.6473

Previous

CameronDunn.6473

Studio Tech Director

Next

First of all I want to apologize for the radio silence on this issue. I should have kept everyone up to date with our progress in tracking this down, and sadly I didn’t. I apologize.

However, I have some good news. We are pretty sure that we’ve found and fixed the bug with guild leadership. The fix will be going out in the next build.

I can’t officially tell you when the next build is, but let’s just say that you don’t have to wait very long from this point.

Once this bug is fixed, hopefully both the entirely missing guilds and the guild permissions problem will be things of the past. We also have a solution in the works for restoring missing influence, but that’s something the community team can tell you more about as it becomes official.

Apologies again, and I can’t wait to get this next build out and make everyone’s experience better!

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Posted by: Naekh.4256

Naekh.4256

Wow finally! Well stil lI want to see it to believe it but hey, better late than never.

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Posted by: PrestonSwain.6219

PrestonSwain.6219

First of all I want to apologize for the radio silence on this issue. I should have kept everyone up to date with our progress in tracking this down, and sadly I didn’t. I apologize.

However, I have some good news. We are pretty sure that we’ve found and fixed the bug with guild leadership. The fix will be going out in the next build.

I can’t officially tell you when the next build is, but let’s just say that you don’t have to wait very long from this point.

Once this bug is fixed, hopefully both the entirely missing guilds and the guild permissions problem will be things of the past. We also have a solution in the works for restoring missing influence, but that’s something the community team can tell you more about as it becomes official.

Apologies again, and I can’t wait to get this next build out and make everyone’s experience better!

Any chance of us getting the ability to transfer guilds across servers?

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Posted by: RubberNinja.6470

RubberNinja.6470

because of your “radio silence” I went ahead and Deleted my Guild to start again, as I had heard other people’s Guilds worked after they had been deleted and made anew, although I am glad that other players won’t have to do the same now, but your “radio silence” could’ve come a bit sooner, and saved not only me, but a few others. You haven’t lost my respect, but I am disappointed.

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Posted by: TimeBomb.3427

TimeBomb.3427

I can’t officially tell you when the next build is, but let’s just say that you don’t have to wait very long from this point.
(Argh, not letting me quote Cameron Dunn.)

To anyone unaware, ever since September 18th, they’ve been having a patch once a week every Tuesday. September 18th, 25th, October 2nd(the thread in the announcements implies this was an October 1st patch but, if I remember correctly, the patch notes as well as the patch itself weren’t released until October 2nd), and thus… October 9th, this coming Tuesday.

I’m also quite certain I’ve specifically heard 10/9 date (in reference to the upcoming patch, of course) thrown around at least a couple times by staff members already.

The more you know.

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Posted by: Nemui.6753

Nemui.6753

Any chance of us getting the ability to transfer guilds across servers?

aren’t guilds cross-server, anyway?

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Posted by: Ganksta.7856

Ganksta.7856

As a guild leader I do not have any of the default permissions; nor can I add them. I cannot promote members or do any other guild leader functionality (other than renaming ranks and inviting people).

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Posted by: Lady Blueyes.6837

Lady Blueyes.6837

Guild name: Give Me Strength / server Northern Shiverpeaks / guild leader is unable to purchase upgrades, even with the proper amount of influence. The “add” button is grayed out on all options. I want to open a guild bank, have 2,500 influence and cannot purchase anything to upgrade.

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Posted by: JesseKillsYou.1542

JesseKillsYou.1542

Good news, my guild is now functioning properly after the most recent build (10/7/12). Praise whatever god you believe in.

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Posted by: Tymmo.7816

Tymmo.7816

Guild still missing..
Name: Wyzwanie Wiecznosci [WW]
Serwer: Created on Blacktide, now Gunnar’s Hold
Last time visible: 28 August (lol)

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Posted by: Mass Demurrer.2501

Mass Demurrer.2501

thanks my guild is fix now

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Posted by: CameronDunn.6473

Previous

CameronDunn.6473

Studio Tech Director

Next

I’m glad to hear that some people are reporting that their guild permissions are fixed with today’s build. Please post in this thread (or PM me) to let me know whether your permissions are fixed or not.

Tymmo, I’ll look into your missing guild.

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Posted by: Alduins Fury.1078

Alduins Fury.1078

Hi, I still can’t admin lower ranks or changer guild permissions. I’m not the original guild creator, but he left after promoting me to be able to edit all guild permissions and activities. I didn’t see any guild fixes in today’s patch notes, so I’m hoping a fix for me is still coming.

Thanks

Guild Name: Nine Four Seven
Server: Gates of Madness

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Posted by: Lunasun.2491

Lunasun.2491

Thank you, my guild window finally functions as it should!!

One little tip: would be nice if this was added to the update notes of todays update:)

Guild Leader of: We R In Style – Server: Underworld
http://werinstyle.shivtr.com/ https://www.facebook.com/WeRInStyle

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Posted by: saskiir.2386

saskiir.2386

Patch fixed my guild. Thanks.

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Posted by: Zenty.3596

Zenty.3596

And now finally everything is working again, thanks!

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Posted by: Puyt.2584

Puyt.2584

Leader rank in guild is still bugged.
As leader u can still assign other members to leader without a confirmation like “are you sure you want to make … leader”
After you made someone leader you are unable to do something against him, cant lower rank or kick him.
Making some other member leader could be done by accident very easily and there is no way to reverting it.

Either make multiple leaders but let the founder of the guild still be able to demote or kick the other leaders or make sure there could be only 1 leader and add some confirmation box when assigning someone leadership

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Posted by: annielumos.6498

annielumos.6498

Woohoo!!!
I have been given leadership permissions finally (on personal guild).

BUT, the daily influence is still not being credited (have open tkt on the tome of influence that didn’t credit, also).

I have been representing almost daily, on each of two accounts (different servers), since guild was created on 9/14 (to see if permissions were fixed).

Two tomes donated, only one credited and one account influence history showing only two daily logins for 10 influence each, instead of daily.

The other account guild influence history is showing 3 daily logins @ 10 each, for different days than the first account.

—Are you looking into fixing the issue with the influence not being properly credited?

—Will we be able to get the missing influence credited?

—Will we need to make additional support tkts to get the missing influence?

Please let us know what you are doing to fix this part of the guild issues we have been having..

Thanx

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Posted by: Lunasun.2491

Lunasun.2491

I agree with Puyt, it would be safer for the founder of the guild to have a confirmation asked when promoting someone (accidently) as leader, or have the ability to demote other leaders.

Another thingy I noticed, the lines in the history often change to dots instead of text, in a random way….

Guild Leader of: We R In Style – Server: Underworld
http://werinstyle.shivtr.com/ https://www.facebook.com/WeRInStyle

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Posted by: Puyt.2584

Puyt.2584

This is more a suggestion but it’s a very usefull one and even GW1 had it.
Message of day, login, logout, members who join,.. should be shown in a message in the guild chat.
Those seem small updates and arent a big implementation, i was wondering why it wasn’t implemented in the previous patches since this is one of the most asked from players.

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Posted by: DaRkSkye.1756

DaRkSkye.1756

The permissions have been restored in my guild. Thanks!

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Posted by: jeffmhsmith.6349

jeffmhsmith.6349

Server: Underworld
Guild: Blackrod [BLKR]

Permissions bug is now fixed.
Many thanks.

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Posted by: Syrand.1209

Syrand.1209

My guild permissions have been restored and the influence from the few drinks I bought has appeared.

Thank you so much!

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Posted by: alorinna.4857

alorinna.4857

Any chance of an update to why influence is regularly not being awarded for logging in and events/PS?

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Posted by: Lemon Mogget.2974

Lemon Mogget.2974

Guild leader issue. Can do anything except use guild chat where I am informed: “You are not in a guild.”.

Server: Gandara
Guild: Nimu Nimu Nimu Nimu Nimu Nimu [Nimu]
(Amazing name, I know)

EDIT: Aaaand.. now it’s fixed.

(edited by Lemon Mogget.2974)

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Posted by: Retyc.4295

Retyc.4295

Please help, my permissions are bugged.
I started a guild with some friends, I am the owner but I cant change my friends rank, cannot buy any upgrades. I can only invite people, nothing more…. Please, fix this bug.
Guild Name: Dies Iraes

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Posted by: DoubledOver.2534

DoubledOver.2534

Add my guild to the “Multiple Guild Leaders W/O confirmation bug”

We accidentally promoted a defunct player to the guild leader role and was not prompted for confirmation. So we now have a problem if this player decides to come back and wreak havoc on our guild.

When will we have a resolution to this?

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Posted by: Ozzi.9146

Ozzi.9146

First of all I want to apologize for the radio silence on this issue. I should have kept everyone up to date with our progress in tracking this down, and sadly I didn’t. I apologize.

Apologies again, and I can’t wait to get this next build out and make everyone’s experience better!

What About the Guild Leader bug for accidentally promoting members to leader and not able to demote them back down if you were the creator/founder of the guild? Because getting a response like this to ask the member(s) to demote them is disappointing.

Sadly you will need to request of these members to demote themselves back to the appropriate rank. We are unable to affect guilds in such a way. Thank you for your time and understanding in this matter.

Regards,

GM Untharin
The Guild Wars Support Team

(edited by Ozzi.9146)

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Posted by: Puyt.2584

Puyt.2584

It’s kinda strange they didn’t fix the leader bug yet, it was there since the release and it still isn’t fixed… 1 small mistake and someone could ruin the whole guild :s

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Posted by: vash.6591

vash.6591

Please, there has got to be some way the devs can restore the founder of a guild to being the only leader. There are some real jerks out there that wont budge and all our hard work will be ruined by such ones who refuse to step aside because of an accident.

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Posted by: judgement.9842

judgement.9842

guild influence is not moving up, stuck at 400, me and a friend in guild at we are getting nowhere due to this bug coming and going

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Posted by: Morgaine le Fey.7824

Morgaine le Fey.7824

We don’t get any influence for a part of a personal storyline but the German and English Wiki says the following:
2 Influence for individual guild members completing an event or part of a personal storyline. (The per-player influence gained increases substantially with each new participating guild member.)
20 Influence for two guild members completing an event or part of a personal storyline at the same time.

But we get nothing for the part of the storyline since the beginning of our guild. This means that there are many points missing.

Is there someone who has this problem too? Or could someone help me and knows where the problem is?

Server: Piken Square
Guild: Goldenes Ende der Nahrungskette [GEDN]

(edited by Morgaine le Fey.7824)