For some reason then gems as purchases arent going through. I’ve checked to make sure it isn’t my card, but it is being authorised elsewhere so I’m guessing there might be issues on the GS then that might need looking into?
I wanted to say I passed this along directly, and the Customer Support team is working with our provider to investigate this issue. Thank you for the report.
We were aware of some sort of quirk with the in-game mail delivery system, but whether they are connected or not, we’ll get this sorted.
The issue has been sorted. Looks like when i tried to buy gems, something flagged back to the bank who blocked digital river purchases for me but not elsewhere.
I know an exact ETA usually can’t be given, but at this point, is there enough knowledge of the issue to know if the TP will be back up today?
The team is working on this, and after a fix is found there’s always testing to be done. I’m following their discussions, but at this point, it’s a little premature to give an ETA — even though you suggested a broad one, which was very nice of you.
I wrote messaging that we can post once the problem is resolved. I will post, or another member of the Comms Team will post, in the News and Announcements sub-forum in all languages when the issue is resolved.
There also seems to be some trouble sending mail. We just tried it a few times in our group of 5 and in perhaps 50% it just says busy processing previous mail.
I know an exact ETA usually can’t be given, but at this point, is there enough knowledge of the issue to know if the TP will be back up today?
The team is working on this, and after a fix is found there’s always testing to be done. I’m following their discussions, but at this point, it’s a little premature to give an ETA — even though you suggested a broad one, which was very nice of you.
I wrote messaging that we can post once the problem is resolved. I will post, or another member of the Comms Team will post, in the News and Announcements sub-forum in all languages when the issue is resolved.
Understanable. This will do. Time to put away the spreadsheets and dust off these weapons, wish me luck!
There also seems to be some trouble sending mail. We just tried it a few times in our group of 5 and in perhaps 50% it just says busy processing previous mail.
Correct, there is info above that they are working on this too.
Looks like the team are running overtime tonight with the issues across TP, mail and WvW. For me however..cheesecake and a cuppa. Cheers! ;D
There also seems to be some trouble sending mail. We just tried it a few times in our group of 5 and in perhaps 50% it just says busy processing previous mail.
Correct, there is info above that they are working on this too.
Looks like the team are running overtime tonight with the issues across TP, mail and WvW. For me however..cheesecake and a cuppa. Cheers! ;D
Whoops sorry. I quickly went through the thread but it seems I missed that.
For me, having had an absence of circa 4 years, I finally managed to figure out how to make gold ingame again by crafting, when this hit me, ahahaha. I was hoping to make enough gold to get the shield currently only available for the next two days. sadface But it can’t be helped, I hope you guys figure it out, good luck devs.
Thanks Gaile. With the TP back up I was able to finish my GH decorations, including Grenth with ghostly spirits dancing round him and a fiery Balthazar backdrop!
