Guild Wars 2

Update: Friday, 7 December

121128-000227 Agent requested more information today; please update the ticket.
121203-002022 I followed up on this today
121130-000261 I followed up on this today
121127-001774 I followed up on this today
121129-000444 RMT — Final Response: Will not be reinstated. Please do not post again or submit other tickets.
121129-002291 This appears to involve a charge-back; your friend should continue to discuss with Support
121128-001054 Under review
121128-001490 Under review
121204–000127 Under review as a potential fraud issue

Notes:

• Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.

Updated Saturday through Tuesday, 8 – 11 December

121125-000517 Resolved
121129-001122 Resolved
121129-001267 Resolved
121205-000057 Resolved
121205-000371 Resolved
121206-000694 Resolved
121129-001416 Resolved — I responded in the ticket
121114-001555 Will be answered today.
121121-001496 I followed up on this today.
121113-000074 I followed up on this today. It as reopened, with our apologies for the delay!
121128-000546 I followed up on this today. A senior agent will review today.
121130-000541 I followed up on this today. This is in the proper queue for review.
121206-001670 I followed up on this today. This is in the proper queue for review.
121211-002330, 121211-002403 I followed up on this today.
121206-002191 Account released (after accidental refund). You may purchase a new code and rejoin the game
121205-000117 Fraudulent code. Please contact your seller to get a refund. If you acquire a new, legitimate code you may apply it to your account.
121207-002331 Ownership dispute. Closed and refunded. Cannot be reopened.
121128-000026 The credit card authorization did not pass risk reviews. You were not charged and account cannot be released.
121202-002098 The credit card authorization did not pass risk reviews. You were not charged and account cannot be released.
121204-002421 The credit card authorization did not pass risk reviews. You were not charged and account cannot be released.

Notes:

• Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.

Update: Thursday, 13 December

121211-002403 Resolved
121207-000975, 121207-001031  I followed up on this today. The chest was or soon will be sent.
121210-001695 We cannot replace items, and we do not restore/roll-back accounts due to accidental deletions but only in cases of account compromise.

Notes:

• Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.

Updated: Friday through Monday, 14 – 17 December

121118-002162 Resolved
121213-000204 Resolved
121215-000081 Resolved
121121-001515 I followed up on this today.
121124-000311 I followed up on this today.
121128-000546 I followed up on this today.
121202-002377 I followed up on this today.
121212-000290 The team is not able to restore the account or replace theitem.
121211-000604 This is a known, non-account issue; the team is working on it.
121211-002558 Under review; the credit card holder contacted us to report fraudulent use of his/her credit card.
121215-000828, 121215-000855 We are unable to give you replacement items. The Karka Chest situation was entirely different; individual replacements are not supported.
121208-001870 You did not respond to the offer to restore your account; please access the existing ticket and let them know you approve the restoration.
121211-000872 Please use the Trading Post in the future; it was developed to eliminate scamming.
121211-002086 Your friend’s account was terminated. Please do not ask us to review final decisions.

Notes:

• Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review and ALWAYS include your 12-digit ticket number each time.

Updated Tuesday and Wednesday, 18 and 19 December

121202-002377 Resolved
121214-001784 Resolved
121215-001906 Resolved
121216-000342 Response sent today
121211-000604 Response sent yesterday.
121213-001764 Final response send 12/15.
121216-003257 Account eligible for restoration. This will take place in 1-2 days.
121207-003674 I followed up on this today.
121215-002277 I followed up on this today.
121215-002451 I followed up on this today.
121104-001163 I followed up on this today. You should receive a response within 24 hours.
121121-001515 I followed up on this today. You should receive a response within 24 hours.
121211-002558 I followed up on this today. You should receive a response within 24 hours.
121215-001861 Fraudulent code. Please contact your seller to get a refund. Discuss with Support whether you can add a new, legitimate code to continue playing.
121124-001503 Terminated account; will not be reactivated.
121215-000828 There is no issue with the Mystic Forge. We cannot tell you why you lost items, but it was not related to a game code or system issue. Contact your ISP if you continue to have connectivity issues; the problem is not on our side.
121218-003029 This ticket is one day old. Please do not submit until it is three days old.
121217-001155 This ticket is two days old. Please do not submit until it is three days old.
121214-002326 Under review

Notes:

• Botting, RMT/gold selling, and fraud reviews, and purchase rejections, take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 24 December 2012 (Merry Christmas!)

121215-002158 Resolved
121217-002337 Resolved
121219-000434 Resolved
121219-003089 Resolved
121219-003229 Resolved
121220-000489 Resolved
121220-000489 Resolved
121220-000977 Resolved
121220-001001 Resolved
121213-001764 As explained multiple times, you are not eligible for a chest and will not be sent one.
121215-000316 Blocked for fraud. Cannot be released.
121220-002842 I believe you were sold a fraudulent code. You should seek a refund and talk to the team about getting your account released to add a legitimate code.
121221-003527 Please have your friend submit a ticket directly.
121219-002546 RMT — will not be reinstated. Final answer.
121220-002326 RMT — will not be reinstated. Final answer.
121221-003023 RMT — will not be reinstated. Final answer.
121221-002156 The charge authorization failed. You were not charged or were refunded.
121222-002635 The charge authorization failed. You were not charged or were refunded.
121124-000311 There is no issue with your account.
121116-001071 Account involved in cheating. Will not be reinstated.
121218-000260  Account involved in cheating. Will not be reinstated.
121218-000471 Account involved in cheating. Will not be reinstated.
121218-002945 Account involved in cheating. Will not be reinstated.
121129-000113 Under review
121215-001752 Under review
121217-001155 Under review
121218-000724 Under review
121219-000235 Under review
121219-000366 Under review
121219-002541 Under review
121219-003118 Under review
121220-000324 Under review
121220-000341 Under review
121220-002781 Under review
121221-000404 Under review
121221-001035 Under review
121221-002788 Under review
121219-003106 You’ve asked for chat logs. I’m not going to post them here, but believe me, the language was entirely unacceptable and the suspension was appropriate.
121213-000102 Followed up on this today
121213-002054 Followed up on this today
121214-000225 Followed up on this today
121214-000931 Followed up on this today
121214-000931 Followed up on this today
121215-002277 Followed up on this today
121217-001136 Followed up on this today
121217-002070 Followed up on this today
121218-000407 Followed up on this today
121218-002117 Followed up on this today
121218-003017 Followed up on this today
121218-003018 Followed up on this today
121218-003019 Followed up on this today
121219-000077 Followed up on this today
121220-002211 Followed up on this today

Notes:

• Botting, RMT/gold selling, and fraud reviews, and purchase rejections, take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 30 December — Part 1

121221-001035 Resolved
121217-002070 Resolved
121218-001529 Resolved
121218-002117 Resolved
121219-000077 Resolved
121221-000791 Resolved
121217-001155 Responded today
121219-000366 Received update from your friend today, thank you.
121220-002781 Followed up on this today
121129-000113 Followed up on this today
121215-001752 Followed up on this today
121218-000724 Followed up on this today
121219-000235 Followed up on this today
121219-002541 Followed up on this today
121221-000404 Followed up on this today
121221-002788 Followed up on this today
121213-000102 Followed up on this today
121213-002054 Followed up on this today
121214-000225 Followed up on this today
121214-000931 Followed up on this today
121214-000931 Followed up on this today
121214-002039 Followed up on this today
121215-002277 Followed up on this today
121216-000826 Followed up on this today
121217-001136 Followed up on this today
121218-000407 Followed up on this today
121218-000724 Followed up on this today
121218-003017 Followed up on this today
121218-003018 Followed up on this today
121218-003019 Followed up on this today
121220-000341, 121215-00186 Followed up on this today
121220-002211 Followed up on this today
121219-003118 Account involved in cheating. Will not be reinstated.
121220-000324 Account involved in cheating. Will not be reinstated.

Due to the holidays, reviews are taking a little longer than normal, as you can see. I have contacted the teams — Payments/Billing, Fraud, and others — and the agents are going to get me more updates tomorrow. We apologize for the delay.

Notes:

• Botting, RMT/gold selling, and fraud reviews, and purchase rejections, take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update 30 December — Part 2

121218-002117 Resolved
121219-001161 Resolved
121219-002541, 121221-000109 Resolved
121220-000004 Resolved
121220-001332 Resolved
121221-001422 Resolved
121221-002683 Resolved
121221-002788, 121222-000274 Resolved
121221-003527 Resolved
121222-000274 Resolved
121222-001090 Resolved
121222-001149 Resolved
121223-001682, 121221-001441 Resolved
121224-000787  Resolved
121224-002243 Resolved
121225-001447, 121220-002326 Resolved
121218-001773 Resolved — Account restored.
121220-000435 Resolved — please update your ticket if you wish to have your account restored.
121224-002352 Resolved; if your sister needs help, please have her submit or update her ticket.
121224-000435 Suspended for the use of a racist term but back in the game now.
121218-001256 Under review
121219-001906 Under review
121220-002691 Under review
121220-002842 Under review
121222-000350 Under review
121223-002584 Under review
121224-002521 Under review
121217-001155 Updated today
121217-002393 We need more information. Please update your ticket to answer the questions.
121219-001928, 121224-002364 You did a chargeback. This results in account closure.
121218-000496 Account closed for cheating. Will not be reinstated.
121218-000473 Account closed for cheating. Will not be reinstated.
121118-001373, 121110-000448  Account closed for Credit Card Fraud. Final Answer.
121224-000243 Blocked for RMT/Botting on multiple times; team will review but please stop sending new tickets.
121214-000931 Followed up today
121216-000826 Followed up today
121216-002529 Followed up today
121220-000341 Followed up today
121222-001240 In queue for restoration
121223-002525 In queue for restoration
121220-002781 Payment was refunded. Please reopen your ticket to discuss adding a new code, if you desire.

Due to the holidays, reviews are taking a little longer than normal, as you can see. I have contacted the teams — Payments/Billing, Fraud, and others — and the agents are going to get me more updates tomorrow. We apologize for the delay.

Notes:

• Botting, RMT/gold selling, and fraud reviews, and purchase rejections, take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update – 2 January

121214-000931 Resolved
121220-002211 Resolved
121215-002277 Resolved
121218-003017 Resolved, but I note you are having access issues. Have asked an agent to review.
121214-002039 Responded 12/30
121213-000102 Responded 12/30; agent will review your comments
121129-000113 Agent needs additional information; please update your ticket
121215-001861 You have purchased FOUR fraudulent codes from unauthorized sellers. We cannot continue to release this account; please discuss with Support.
121214-000225 Fraudulent code. Please contact your seller to get a refund. If you acquire a new, legitimate ecode you may apply it to your account.
121213-002054 Fraudulent code. Please contact your seller to get a refund. If you acquire a new, legitimate ecode you may apply it to your account.
121217-001136 Account was released (after refund) so you may add a new code
121216-000826 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121220-002781 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121215-001752 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121221-000404 PayPal glitch; charges were refunded. You may add a new code to the account.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 2 January – Part 2

121214-002326 Resolved
121218-000324 Resolved
121218-000407 Resolved
121218-000610 Resolved
121218-003017 Resolved
121221-000791 Resolved
121221-002741 Resolved
121221-003527  Resolved
121222-000350 Resolved
121222-001149 Resolved
121224-002243 Resolved
121224-003286 Resolved
121225-000415 Resolved
121225-001447 Resolved
121225-002838 Resolved
121218-000724 Resolved – Termination upheld upon third review
121220-002842 Account was released; you can add a new, legitimate code.
121221-001093 In queue for restoration
121222-003236 In queue for restoration
121220-000483 Followed up today
121220-000825 Followed up today
121220-003274 Followed up today
121224-001614 Followed up today
121225-000316 Followed up today
121226-003713 Followed up today
121228-000009, 121229-000278 Followed up today
121220-002799 Under review
121224-001289 Responded 1/01
121215-001752 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121219-000071 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Updated: 3 January 2013

121218-003017 Resolved
121219-001325 Resolved
121222-000350 Resolved
121222-001240 Resolved
121222-001847 Resolved
121224-002243 Resolved
121226-001436 Resolved
121227-002938 Resolved
121227-002996 Resolved
121227-003051 Resolved
121227-003388 Resolved
121227-003689 Resolved
121228-000026 Resolved
121228-000266 Resolved
121228-000334 Resolved
121228-000405 Resolved
121228-000412 Resolved
121228-000598 Resolved
121228-000737 Resolved
121228-001007 Resolved
121229-000278 Resolved
121226-003713 Resolved — can you confirm?
121220-001822 Responded 12/30
121220-000825 Under review
121228-002116 Under review
121224-001614 Under review; I think you will hear back tomorrow
121225-000316 Under review; I think you will hear back tomorrow
121220-003274 Under review; ownership dispute
121220-000483 Final response sent 1/02
121218-000473 Final response sent 1/03
121214-001287 Followed up today
121223-000444 Followed up today
121223-001205 Followed up today
121217-000298 In restoration queue
121227-000326 In restoration queue
121217-002393 Please answer questions in ticket, sent to you 12/18
121228-002342 Please have your friend submit a ticket
121214-000225 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121218-002761  The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121219-000071 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121221-001792 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121227-003808 The credit card authorization was rejected; you were not charged and may add a new code to the account.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 4 January 2013

121224-001614 Resolved
121225-000316 Resolved
121228-003779 Resolved
121218-000610  Resolved
121227-002938 Resolved
121227-002499 Resolved
121223-002525 Followed up today.
121227-002897  Followed up today.
121214-001287 Updated today
121223-000444 Under review; I believe you will hear back within 24 hours.
121223-001205 Updated today.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 7 January 2013

121220-002842 Resolved
121223-002525 Resolved
121226-003612 Resolved
121227-000032 Resolved
121227-000065 Resolved
121227-001654 Resolved
121227-002897  Resolved
121227-002927 Resolved
121227-003051 Resolved
121229-001506 Resolved
121230-000852 Resolved
121215-003406 Resolved
121227-000798 Resolved
121227-002897 Resolved
121227-002996 Resolved
121227-003689 Resolved
121228-000190 Resolved
121228-000405 Resolved
121228-000873 Resolved
121228-003350 Resolved
121229-000188 Resolved
121229-001218 Resolved
121229-002743 Resolved
121228-001680 Resolved
121230-000914 Resolved – Thanks for your friendly note!
121230-002464 I followed up on this today
121231-000631 I followed up on this today
121230-001013 Updated 1/03
121230-000606 Updated 1/05
130101-000432 Updated today
121224-001289 Under review
121229-000721 Under review
130103-001039 Under review
121224-000369 Under review; please do not submit tickets from two email accounts
121219-001928 This charge was not reinstated or recharged; I have confirmed that you were not been charged for the game.
121219-003205  Why are we getting support requests from multiple email accounts?
121228-002771 Account ownership in irresolvable dispute. Account is closed.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 10 January 2013

121209-000093 Resolved
121223-002525 Resolved
121227-001925 Resolved
121228-000737 Resolved
121228-001007 Resolved
121230-000852 Resolved
121230-001590 Resolved
121231-000276 Resolved
121231-000604 Resolved
121231-002070 Resolved
121231-002140 Resolved
130101-000724 Resolved
130101-001639 Resolved
130101-001707 Resolved
130102-002242 Resolved
130102-002673 Resolved
130103-002421 Resolved
130103-002926  Resolved
121226-003145 Resolved
121217-000298 Resolved
130106-002199 Resolved
130103-003192 Resolved
130105-001314 Resolved
130107-002285 Resolved
130105-001380 Resolved. If you have future support issues, please do not send multiple tickets, as they delay the response
130102-002790 Final response sent 9 January
130103-001073 Final response sent today
121227-002254 I followed up on this today
130102-002813 I followed up on this today
130103-001985 I followed up on this today
130101-001157 I followed up on this today
130103-002367 Please update your ticket to provide proof of ownership
130104-001819 Question answered on 8 January
130105-002629 Question answered on 8 January
121218-001256 Updated 8 January; please review ticket
121230-000407 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121228-003013 Unable to verify compromise after multiple record reviews; we cannot offer an account restoration
121219-001928 Under review
121231-001608 Under review
130106-000743 Your friend must submit a ticket

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Updated: 10 January – Part 2

120829-010211, 120907-001314 Resolved
121108-002534 Resolved
121227-000326 Resolved
121227-003552 Resolved
121229-000578 Resolved
121229-003197 Resolved
130101-001639 Resolved
130102-001173 Resolved
130103-000160 Resolved
130103-000977 Resolved
130104-003318 Resolved
130106-002550, 130108-002158 Resolved
130107-002259 Resolved
130107-002285 Resolved
130103-000288 Under review
130106-002397 Under review
121229-002605 Updated today in Ticket 121229-002241
130103-001039 Updated 9 January
121228-002116 Updated 9 January
121231-001764 Updated 9 January
121230-002464 Updated 7 January
130103-001039 Updated 9 January
130103-001073 Final response sent today
121228-002342 I followed up on this today
130102-003084 I followed up on this today
130104-000376, 130104-002929 I followed up on this today
121227-002254 I followed up on this today
130103-002334 Can you check this number? I don’t pull up this ticket in the system

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 11 January 2013

121228-002342 Resolved
130104-000376 Resolved
130108-000426 Resolved
130107-001317 Agent responded 1/07 — you need to provide more information
130102-002813 Agent responded today
130102-003084 Agent responded today
130101-001157 Agent responded yesterday
130103-001985 Agent responded yesterday
130103-002334 Final answer was sent on 4 January
121227-002254 I followed up on this again today; I am very sorry for the delay
130108-000250 This is not a simple password request, as it appears the account was hacked. Please await an update from the team

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 14 January 2013

130105-000178 Resolved
130109-000149 Resolved
130109-000469 Resolved
130110-000485 Resolved
130111-000283 Resolved
130111-000598 Resolved
130111-000772 Resolved
121203-001236 Not an account issue.
121227-003320 I followed up on this one today
130103-000131 I followed up on this one today
130103-001729 I followed up on this one today
130103-003231 I followed up on this one today
130104-003318 I followed up on this one today
130109-000140 I followed up on this one today
130109-000300  I followed up on this one today
130110-000278 Final response sent 10 January
130108-001210 You have not provided proof of ownership; please update Ticket No. 121223-000689
130109-002425 Under review
130111-000362 Under review

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 15 January 2013

121220-002799 Resolved
121224-001289 Resolved – thanks for updating your ticket.
121227-002254 Resolved
130104-003318 Resolved
130111-000362 Resolved
130111-001903 Resolved
130112-000282 Resolved
130109-000300 Resolved
130109-000140 Under review
130106-002397 I followed up on this today
121219-001928 I followed up on this today
130101-000432 Agent responded Jan 7
121227-003320 Agent responded today
121227-002593 Agent responded today
130105-000178 I updated today in this forum thread
130113-001821 Agent responded today; I also wrote a note in this forum thread
121203-001236 Forum moderator responded today

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Updated: 16 January 2013

130104-000818 I followed up on this today
121227-002593 I followed up on this today
130106-002397 I followed up on this today
121219-001928 I followed up on this today
130106-002397 Thanks for your update; the team will review it
130104-003085 Final response sent yesterday

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 18 January 2013

130109-002425 Resolved
130109-000300  Resolved
130109-000140 Resolved
130106-002397 Final response sent yesterday
130104-003085 Final response sent yesterday
130103-001729 Agent responded yesterday
130106-002397 Final answer sent today
130103-000288 Final answer sent today
121219-001928 Final answer sent yesterday; the account cannot be released or reenabled.
121117-000122 Final answer sent today
121227-003320 Final answer sent 1/15
130103-000131 I followed up on this again today
130103-003231 I followed up on this again today
130104-000818 I followed up on this again today
121227-002593 I followed up on this again today

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 21 January 2013

130118-000360 Resolved
130118-000215 Resolved
121109-000541 I followed up on this today
130105-002862  Under review; thank you for the detailed report
130106-002397 We have no control over this, as it was a charge-back. I’m sorry but we cannot release the account.
121222-000291 Final answer sent 1/20, and it was explained that we cannot release this account, since it was involved in a charge-back. You are welcome to start a new account, but this one is permanently terminated.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 24 January 2013

130122-000013 Resolved
130104-000818 Resolved
130119-001946 Agent responded today

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 29 January 2012

130107-002285, 130125-000659 Resolved
130121-000041 Resolved
130121-001351 Resolved
130124-001151 Resolved
130125-000010 Resolved
130125-000092 Resolved
130125-000113 Resolved
130125-000607 Resolved
130125-001038 Resolved
130125-002260 Resolved
130126-000663 Resolved
130126-003031 Resolved
130127-000083 Resolved
130127-002255 Resolved
121228-002364 This was resolved last November. You were never charged for the game, so no refund is due you.
130127-000208 Under review
130127-001362 Under review
130119-002283 Under review; please continue to discuss with reviewing agent.
130125-000372 Under review; please continue to discuss with reviewing agent.
130128-000440 Your friend was suspended for a chat violation
130125-002095 Agent responded 1/28
130127-000357 Agent responded 1/28
130122-001149  Final answer was sent to your brother in December; will not be responded to again.
130123-002266 I followed up on this today

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 30 January 2013

130127-002255 Resolved
130127-002358 Resolved
130128-000440 Resolved
130125-000239 Agent requested more information (to verify account ownership) 3 days ago. Please have your friend update the ticket.
130122-001149, 121212-000003 Under review
130125-002095 Under review
130127-000318 Under review
130127-001362 Under review

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 4 February 2013

130127-000944 Resolved
130122-001149  Resolved
130128-002238 Resolved
130130-000314 Resolved
130127-000318 Resolved
130127-001362 Resolved
130125-000010 Resolved
130201-002586 Resolved
130131-001893 Final response sent 02/02
130130-001372 Agent responded 2/3
130131-000640 Agent responded 1/31; unable to duplicate bug or replace gold
130127-000208 Agent responded today; your friend’s account has been compromised; please have him follow the steps provided by the agent in the ticket response.
Netcatcher.7214 Please provide a ticket number so I can assist you

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 8 February 2013

130131-001893 Resolved
130203-002158 Resolved
130205-000500 Resolved
130204-001927 Player has been asked questions intended to verify account ownership
130206-001636 Under review; all further posts will be removed and their posting may delay the resolution of this ticket.
Gorillafactor.3178 I need the 12-digit Incident Number

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 11 February 2013

130208-000025 Resolved
130208-000046 Resolved
130208-000104 Resolved
130208-000210 Resolved
130208-000068 Resolved
130208-000073 Resolved
130208-001579 Resolved
130208-000079 Resolved
130208-000244 Resolved
130208-000284 Resolved
130208-000315 Resolved
130208-000357 Resolved
130206-002199 Resolved
130207-001034 Resolved
130208-000042 Resolved
130208-000077 Resolved
130208-000079 Resolved
130208-000106 Resolved
130208-000210 Resolved
130202-000522 Resolved
130206-001562 Resolved
130206-002105 Followed up today
130206-001022 Final answer sent today; please ask him to stop submitting tickets on this issue
130208-001830 You friend was using a hack; the account will remain closed
130131-000640 We have been completely unable to duplicate this issue. I have followed up to see if there is anything more to relay.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 13 February 2013

130209-000455 Resolved
130208-001009 Resolved
130208-002149 Resolved
130208-000077 Resolved
130208-000716 Followed up today
130208-000104 Resolved

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 18 February 2013

130210-000812 Resolved
130212-000977 Resolved
130203-000898 Resolved
130212-000892 Followed up on this today
130210-000522 Followed up on this today
121222-001887 Please review your ticket on the Support Site; you need to respond
130217-001702 It appears you did charge backs related to this account, and therefore it was closed. If you wish to continue to discuss, please update your ticket.
130208-000477 Under review by forum team
130213-001343 This appears to have been resolved on 2/13. If someone is still having difficulty, please ask him/her to update the ticket.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 1 March 2013

130226-000474 Resolved
130228-001650 Resolved
130227-000512 Asked for review today
130222-001178 Asked for review today
130221-001329 Asked for review today
130226-001538 As explained, we cannot work with someone who is not the account owner and testimonials are not of value but you friends’ tickets are being reviewed.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 4 March 2013

130301-000580 Resolved
130208-000477 This is a forum issue; please discuss with the moderation team.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Updated: 12 March 2013

130309-000603 Resolved
130208-000477 Resolved – thanks for posting!
130308-001310 Under review
130304-002028 Updated today
130309-001102 You were not charged for the game. You need to purchase the game and add the serial code to your account.
121229-001169  Final answer given in December. You have submitted a dozen tickets, but the account was closed and will remain closed.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 1 April 2013

130105-002862 Apologies for the delay. I followed up today to try to get more information.
130319-001510 Ticket was updated today. Please review
130317-000431 Final answer given last month. The account will not be reinstated.
130314-000334 Final answer given last month. The account will not be reinstated.
130222-001178 Final answer given last month. The account will not be reinstated.
Dragonbon.6289 I need a ticket number in order to review this.
foxdat.8927 I need a ticket number in order to review this.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 12 April 2013

130319-001510 Resolved
130328-002456 Apologies — this was closed in error! I have pinged the team leads to get attention ASAP
130411-000496 Under review
130105-002862 Asked for another review today
130319-000656 Final answer provided March 29th. The account will remain closed
130404-001167 Final answer provided April 8. The account will remain closed.
130404-000654 Final answer provided April 8. The account will remain closed.
130327-001576 Final answer provided April 3. This account is closed due to disputed ownership. It will remain closed.
130405-000618 As the team has explained, we can only assist the account owner.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 24 April 2013

130420-000121 Resolved
130414-000780 Resolved
130411-000066 Resolved
130417-000161 Resolved
130419-001728; 130422-000366 Will be resolved today. (But please be aware that you closed the ticket; we did not do it and it didn’t happen automatically.)
130417-000325 As the agent explained, this is under review by our Live Response Team
130417-000325 A full answer was given in the ticket on 4/17. I know you’re not happy with the response, but a detailed answer was given.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 14 May 2014

130423-000225 Resolved
130422-001593 Resolved
130425-000409 Resolved
130428-002247  Resolved
130428-001597 Resolved
130503-000810 Resolved
130422-002287 Resolved — this was responded to in <24 hours. Please review your Support Account for the response, or check your Spam or Junk Mail folders.
130429-000143 Resolved in <3 hours. Please use this thread only for issues 3+ days old.
130428-001608 Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130429-001218 Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130501-001624  Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130420-002476 I updated your ticket today. Again, never encourage players to submit false reports; you put your account, and theirs, in jeopardy of suspension for doing so.
130502-001992 Responded in individual forum thread.
130428-001424 You need to answer questions sent to you 4/28 to verify you are the account owner
130419-001954 You need to answer questions sent to you 5/07 to verify you are the account owner
130427-000805 Final response given 5/02. The account will not be reinstated.
130421-002737 Final response given 5/03. The account will not be reinstated.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update 23 May 2013

130428-001424 Resolved
130522-001292 I investigated and responded today.
130516-001652 Our agent asked for information to ensure the security of the account. Please update your ticket to answer the relevant questions.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update 6 June 2013

130518-002179 Resolved
130530-000281 Resolved
130525-000430 Resolved
130521-001425 Resolved — I believe you have another ticket for a separate topic.
Mike.1263 Resolved
130524-000391 Response was sent 5/28
130521-002359 Response was sent 5/28
130520-000610 Response was sent 5/21 — the account was not hacked and the emails you posted as unrelated to the termination. The account was terminated for using a cheat program, a breach of the UA.
130527-001725 As you were told in the non-duplicate ticket, you were banned for using a cheat program.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update: 12 June 2013

130607-001522 Resolved
130609-001051 Resolved
130609-000685 Resolved
130609-000708 Resolved
130605–001824 Under review
130606-000668 Account was reviewed and must remain closed.
130606-001163  Account was reviewed and must remain closed.
130607-000774 This shared account was used to cheat. Cannot be reinstated.
130607-002027 The ownership of the account is being disputed by three people. It’s likely this account was shared, resold, or traded away which put it into the dispute. We cannot assist.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update: 14 June 2013

130613-000713 Resolved
130610-001205 Resolved in Ticket 130610-001348
130609-000685 Resolved
130605-001986 Final response sent 6/11
130611-000856 Final response sent 6/11
130612-001027 Final response sent 6/14
130601-000136 Need to verify ownership of account. I re-sent the response that the team sent to him on 31 May. He needs to answer the questions they asked and they will help him.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update: 25 June 2013

130620-001492 Final response sent 6/22
130615-000609 I responded in this thread on 621
130616-002286 Support asked for more information on 6/16. Please update your ticket through the website or email.
Pinky.1859 I need the 12-digit support ticket

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Updated 07 July 2013

130625-003163 Resolved 6/28
130627-003697  Resolved 7/03
130627-003913 Resolved 7/04
130626-000469 Resolved 7/4
130626-001168 Under review
130627-001129 A response was sent the same day the ticket was filed. She needs to update the ticket, as she has not established ownership of the account. If she did not see the response, check “Spam” and “junk mail” filters.
130626-002997 Account will remain closed; this was not impacted by the jumping puzzle issue but was involved in other disallowed activities.
130625-003033 Account will remain closed; this was not impacted by the jumping puzzle issue but was involved in other disallowed activities.
130620-001492 The account will remain closed. There is nothing more to say.
130531-001982 The account will remain closed. There is nothing more to say.
130624-000936; 130627-001873 When as account is terminated, we do not wipe it to free up names. The names are lost as part of the termination process.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Updated 8 July 2013

130705-000102 Your friend needs to answer the security questions and the team will help.
130614-002358 Under review. We’re taking another look.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update: 22 July 2013

130707-002429 Resolved
130712-000965 Resolved
Jeigh.8637 Resolved
130705-000728  Agent responded to you on July 5th. We can help you, but you need to read the response and follow the instructions.
130705-000302 Question answered July 4: We are unable to replace Karma.
130719-000281 We cannot replace the item that you mailed to another player. In the future, please use the Trading Post for all transactions.
130709-000067 This account was not compromised and was involved in cheating. It will remain closed.
130712-001670 This account was not compromised and we cannot offer an account restoration upon request.
130718-001933  Declined: You cheated and are asking for a reduction of your termination to a one-month suspension. That is not something we will do.
130711-000509 Declined: As has been explained in many tickets you’ve submitted, the account will remain closed. Please do not submit additional tickets.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update: 01 August 2013

darkzero.2197 Thank you for letting us know your issue was resolved.
130728-000191  As explained, this is a known issue, and while we apologize for the situation, we have no new information about it now.
130721-002128 As explained by our agent, the devs are looking into a way to correct this issue.
130709-000067 Declined: A compromise in April is irrelevant to the account owner’s illicit activities in June. The account was not compromised at the time of ban. It will remain closed.
130711-000509 Declined: As I have relayed in the past, the account termination has been upheld and will not be reversed. (No, the account was not hacked at the time of the incident.)
130720-000751 Declined: This account was involved in a network of scamming and will remain closed.
130725-001590 Declined: This account was involved in a network of scamming and will remain closed.
130719-000281 Declined: As the agents have explained to you repeatedly, we cannot replace items lost through private trades. Please use the Trading Post in the future.
130728-000130 Declined: Detailed response sent in Ticket No. 130718-002180. This account was either shared or resold. It will remain closed.

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update: 13 August 2013

Please note: A lot of people are using the Tickets for Review thread to argue with support decisions on behalf of a friend or family member. That is not what the thread is intended to offer. Once you have been given a response, do not continue to ask for further reviews, just as the player involved should not not continue to submit tickets.

130805-001971 Agent asked questions on 12 August and player need to respond so we can resolve this.
130802-000812 Resolved
130806-002194 Resolved
130809-001032 We apologize for the time needed to resolve this ticket. We hope to have an answer for you shortly.
130807-000073 We are unable to verify ownership of the account. Please respond with answers to the agent’s questions
130808-001812 We are unable to verify ownership of the account; the info given is very skant. I suggest your friend provide more info to prove he owns the account, as multiple people appear to be claiming it.
130728-000943 Declined: This account was involved in a network of RMT and will remain closed.
130731-000792 Declined: Botting. Will not be reinstated.
Elendear.9281 Please submit a ticket if the suggestion in this thread did not resolve the matter for you.

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• Once an issue has been reviewed and a response given, do not post the issue again. This is not a forum for arguing with support decisions!
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

*Always include your 12-digit incident number in every post.

Update: 15 August 2013

130815-002367 Resolved
130807-001101 Under review today
130812-001305 Under review today
130811-001999 Research concluded and response sent yeseterday
ImagoX.4718 I cannot find a ticket from you since 2012. Please have your wife submit a ticket from the email account associated with her GW2 account and the team will be able to help her.

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• Once an issue has been reviewed and a response given, do not post the issue again. This is not a forum for arguing with support decisions!
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

*Always include your 12-digit incident number in every post.

Update: 28 August 2013

130705-000302  Resolved
130807-001101 Resolved as confirmed by customer on 8/26.
Animosity.3069 Resolved. Never got the ticket number, but I’m glad this is ok.
130823-000810 Agent resolved with a reset on 8/24. Please update the ticket if you did not get that response.
130825-000859; 130825-000890 We do understand the issues: You made errors and want them reversed. Unfortunately, we do not have the tools to do that. I am sorry that you are unhappy, but we are not able to help you, it’s really that simple.
130624-002583 As explained, we cannot verify, despite several tries, that you had the item in question. Therefore, we are not able to assist you with this item replacement request.
130814-002128 Prioritized for tomorrow
130807-000572 Prioritized for tomorrow
130811-002448 Prioritized for tomorrow
130811-000585 Prioritized for tomorrow

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.

Review: 5 September 2013

130807-002617 Resolved
130830-000272 Resolved
130829-000332  Resolved
130826-002489 Resolved
130830-002231 Resolved
130831-000011 Resolved
130624-002583 Resolved
130827-000961 Resolved
130818-001058 Resolved
130901-002357  Resolved
130831-002544  Resolved
130831-002144 Final response sent 9/05
130811-002521 As the agent asked on 12 August, we need you to update your ticket if the items are still missing.
130830-001244 Known issue — under review
130816-000393 Forwarded for review
130814-002128 Forwarded for review
130901-003145 Under review
130902-001255 Under review
oshik.3041 Please submit a ticket to support

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.

Update: 10 September 2013

130814-002128 Resolved
130816-000393 Resolved
130903-002480 Resolved
130906-000669; 130907-001953 Resolved in Ticket 130907-001953
130905-001893 Responded today
130901-002888 Responded today
130902-000442 Final answer 9/07
130831-002144 Account overship verification needed; please respond to the ticket
130904-001402 Account involved in disallowed activities and was not hacked. Request denied.
130907-000104 Under review
130907-000131 Under review
130907-000297 Under review
130907-000374 Under review
130902-000562 Account is in ownership dispute; it will be reviewed and resolved as quickly as possible.

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessrry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.