Guild Wars 2

Update: 26 August 2014

846312 – Resolved. Please do not submit duplicates tickets in the future; they delay the response that we can send you and other players.
845174 – An agent is actively reviewing this now. However, I’m told this issue appears to be resolved, so could you kindly try again now and update the ticket if you still cannot purchase. Thank you for your patience!
854830 – Agent requested additional account verification information. Please respond to that e-mail so the ticket can progress.
837122 – In queue for continued review. (I note you’ve updated your ticket with additional information that clarifies your request, so thank you.)
834621 – In queue for review.
836620 – In queue for review.
857504 – In queue for review.
845646 – In queue for review.
829223 – In queue for review.
846296 – This issue is still being analyzed and we hope for an update soon.
844991 – This issue is still being analyzed and we hope for an update soon.
68483 – Final Response: This will be addressed in the ticket; please do not post updates in this thread as they are unnecessary.
849987 – Final Response: The person contacting us does not appear to own the account, so this request has been denied.
Xadera.9184 – You may not post in this thread unless a ticket has been submitted and it is at least three days old. Please review the suggestion above. It will probably correct the situation.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 29 August 2014

840977 – Resolved.
69969 – Resolved.
Ox Lee.7319 – I believe you were assisted and the matter was resolved in Ticket #852025
864201 – Still investigating, and I’m so sorry you’re having the problem. The team is pursuing it.
858749 – I have routed this with a special request to resolve ASAP.
837122 – In queue for further review. You are asking for exceptional assistance, so please be patient while the team determines if they can help.
Fitz.6931 – You’re very welcome. Thank you for your kind note.
858749 – Final Response: The person contacting us does not appear to own the account, so this request has been denied.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 2 September 2014

861416 – Resolved.
819209 – Please do not submit any more tickets! There are far too many involved in this situation and your answer (and everyone else’s will be delayed indefinitely if you continue to submit new tickets. Please allow the agents to focus on this one to get it resolved.)
865713 – I need both ticket numbers in order for us to review this.
851984 – In queue for review. Multiple account compromise incidents do take extra time.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 5 September 2014

819209 – Resolved.
865713 – Resolved.
871451 – Resolved. (Also Ticket 868111.)
864201 – Resolved.
836620 – Resolved.
845646 – Resolved.
829223 – Resolved.
854830 – Resolved.
851984 – Final Response sent today.
860217 – Under review.
876771 – Under review.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 8 September 2014

860217 – Resolved.
879281 – Resolved.
876539 – In queue for review in Ticket 868860.
759011 – Final Response: You received a response from the Forums Team.
844939 – Final Response: As the account owner has been told, this account is in disputed ownership due to a lack of personal security measures. More than a dozen tickets have been submitted from various people and this matter is closed.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Hey all,

I wanted to post in this thread to let you know that I’ve accepted a new position at ArenaNet, and I will no longer be your point of contact for this thread or the Account Issues Forum in general.

I will still be very active in the forums as a whole — that’s for sure! However, a Customer Support Team member will be helping you in this sub-forum and a Technical Support rep will help over in Tech Support. They’re all great, so you’ll be in terrific hands in the future!

Thanks for all the good times and the positive help so many of you have given me here! <3