Guild Wars 2

Update: 20 September 2013

130903-000476 Resolved
130914-000662 Resolved
130907-000374 Resolved
130907-002434 Resolved
130910-000360 Resolved
130911-000317 Resolved
130911-001705 Resolved
130912-001114 Resolved
130908-002273 Awaiting reply from you. I appears you were going to update on 9/13
130904-001404 Followed up today
130907-000104 Followed up today
130907-000297 Final response given 9/16
130907-000659 Final response given 9/13
130904-000132 Final response sent today
130914-000094 Response sent today; please review and follow the steps outlined
130917-000380 Responded 9/17 — I believe that may have resolved the issue?
130917-001447  Under review

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.

Update: 1 October 2013

130904-001404 Resolved
130914-000094  Resolved
130927-000385 Resolved. (Duplicate of 130927-000381)
120829-004216; 120915-003511 Resolved. Agent will send you the items in question.
130907-000104 Resolved. If you want to discuss an account restoration, please update your ticket
130924-000225 Resolved, but an agent sent a message to you on 9/25 that you should read.
130914-000605 Resolved. The agent will follow up with you to get things finalized.
130924-001129 Resolved. As explained on 25 September, the code already was registered and the item can be found on your account.
130915-002498 Agent responded 9/30. Please respond and this will be processed.
120915-003511 I followed up on this today. The reason you did not get a response is that you did not update your ticket, as is required (and explained) in the response.
130914-000398 I followed up on this today and we hope to update this ticket soon.
130822-001261 I followed up on this today and we hope to update this ticket soon.
130924-001825 I followed up on this today and we hope to update this ticket soon.
130928-001107 Agent responded on 9/28 to ask for more information. Please respond at your convenience.
130907-000659 The data and your explanation were reviewed, but the account will remain closed.

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.

Update: 11 October 2013

130907-000104 Resolved. According to the ticket, you found your missing gold and all is well.
130924-001129 Resolved.
130924-001825 Resolved.
130819-002241 You clearly are not getting our responses. Could you please update your ticket and give us an alternative email address, so we can resolve this for you?
130928-001107 An agent responded on 28 September; please update to answer the questions. If you are not getting emails, please log into your Support Account to update.
131006-000058 One of our leads responded today. We’re very sorry for this delay and getting this resolved is a top priority.
131002-000909 Awaiting review. Apologies for the extra time.
131006-000046 Awaiting review. Apologies for the extra time.
131002-001961 Awaiting review. Apologies for the extra time.
131003-000497 Awaiting review. Apologies for the extra time.
131009-001186 The team has provided their final answer. They are not able to help in this situation.

We have had a longer delay in addressing some tickets, and we apologize for the extra time that is being taken in reviewing the appeals. Please know that we will be staffing up as of Monday and hope to have these sorted out very soon. Thanks for your understanding.

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.

Update: 16 October 2013

130928-001107 Resolved
131006-001333 Resolved
131013-001498 Resolved
130830-001244 I have sent an email to follow up on this. I believe this still is an active bug, and we’re very sorry that is is taking a while to get addressed!

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.

Update: 21 October 2013

131003-000497 Resolved
131002-001961 Resolved
131006-000046 Resolved
131002-000909 Resolved
131012-001515 Resolved
130830-001244 This is a long-standing bug, and we sent out requests today to try to get traction on this. I’m so sorry for the delay!
131019-000089 Final answer was provided on 20 October. The data and multiple reviews uphold the account closure.
131015-000759 I am going to follow up on this. I hope to update soon.
131012-001167 I followed up on this today and we hope to update this ticket soon.

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.

Update 31 October 2013

131020-000610 Resolved
131022-000166 Resolved
131023-000981 Response sent on October 28. Please review and update the ticket or create a NEW ticket and reference the previous discussion.
131025-000129 Resolved
5927 Resolved. Explanation provided a couple of days ago here on the forums.
906 We did not get the documents requested. Please update the ticket to discuss with an agent
7306 We need to find a way for you to get those files to us. I am asking a lead to take a look at your ticket.
15906 Under review. Please do not make duplicate tickets.
18497 Under review; your friend should hear soon.
131006-000046 Account closed for use of a third-party program.
131007-001157 Final answer provided 21 October.
131012-000946 Response sent yesterday and I believe the team will get to this very soon. New ticket number 22808. Please post again on Monday if there’s no movement, and I am so sorry for the length of time this is taking!
131014-000836 We have not received sufficient information to establish that you own this account. Perhaps your responses are not getting through. Due to the change in support systems, please make a NEW ticket and continue the discussion.
131027-000471 Still under review.

I will review more as soon as possible.

Updated: 1 November 2013

9845  - Resolved
18497 - Resolved
3287 - Resolved
15906, Duplicate of 15113 - Resolved
1301  - Resolved
4797 - Resolved
1171 - Resolved
9880  - Resolved
23477 - Resolved
14479 - Resolved. (I answered the question just now—he was not charged for the initial purchase attempt.) This is a duplicate of 8732. Please ask your friends to not make duplicate tickets.
21054 - Resolved. Duplicate of 16229, 8677 , and 8464. Please ask your friends to not make duplicate tickets.
13301  - Resolved. Duplicate of 16958. Please do not make duplicate tickets.
6807 - An agent sent questions a week ago and you need to respond.
131023-000981 Created a new ticket, 31392. Please respond to that ticket.
4289 - Response sent Sunday; we’re awaiting your permission to proceed but your note you did respond. Please try again — there is no response in the ticket.
6923  - Response sent Sunday; we’re awaiting your permission to proceed but you note you did respond. Please try again — there is no response in the ticket.
906 Response was sent 24 October. Please supply the requested game logs.
1562 - The system indicates that this ticket does not exist. Can you please check the number?

Update: 8 November 2013

1562 Resolved
20777 Resolved
22905 Resolved
25787 Resolved
21401  Resolved
23945  Resolved
25812  Resolved
28444  Resolved
31595  Resolved
44422  Resolved
31946 Resolved
34318  Resolved
31255  Resolved
23224 Resolved — thanks for letting us know; it was nice of you to post!
14686 Resolved. Your understanding of the Naming Policy is is error. Unlike offensive names, which we act upon immediately, because the (inoffensive) names you’ve reported may also belong to others, we generally take action only upon contact from someone who legitimately owns the name.
25944 Question answered on 11/6
2191 Questions were sent to verify this account on 26 October. Could your boyfriend please respond?
22378  Also 22378 and 37616. I’ve asked an agent to review and respond.
17427 Checking into this for you.
11290  Followed up in 31709. You updated on 1 November. I will check to see why this restoration was not done or if it was, why you did not hear back.
27094 I reviewed the request and feel that our Community Team may best be equipped to answer you, so I’ve asked them to respond. Thank you for your patience!
131016-002071 I’ve asked an agent to port your info to a new ticket, and we’ll continue to help you there.
52243 I’ve requested a review.
44813 I’ve requested a review. This was active today, but I know you still need assistance.

Notes:

• Please do not file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours for things to progress before you ask for another review.

Updated 11 November 2013

55942 Resolved
17427 Resolved
11290 and 31709 Resolved. (Also Ticket 24141. Account restored.)
31255  Resolved. Thanks for posting to say all was well!
49217 Also 46822 – under review. Please don’t make additional tickets. We’ll respond in 46822.
22378 I posted a long response, but the best answer may be for him to create a new email account that is not one of those that is having problems with our mails. See this thread: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Note-for-Users-of-Gmail-Others/first#post2924424
50209 Please allow another day for the agent to get back to you. If you don’t hear by tomorrow evening, update this thread. Thanks.
53356 Please allow another day for the agent to get back to you. If you don’t hear by tomorrow evening, update this thread. Thanks.
131016-002071 We created a new ticket – 57477 – and an agent has sent suggestions
47791 We’re looking into this.
38263 We’re looking into this.
130830-002812 Your friend needs to submit a new ticket using the Support button at the top of this page.

Update: 19 November 2013

46226 Resolved
46822 Resolved
50209 Resolved
61568 Resolved
64666 Resolved
66314 Resolved
66769 Resolved
66791 Resolved
67288 Resolved
67628 Resolved
28444  Resolved
56101  Resolved
63003 & 59198 Resolved
64701, 64694, 78460 Resolved
69855, 74802 Resolved
79287  Resolved
49217 Resolved. (Duplicate of 46822.)
54038 & 67364 Compromise resolved. The restoration request was delayed due to the duplicate ticket and will be addressed as soon as possible.
73489 I referred this one to Tech Support.
38263 I’ve asked an agent to look at this today or tomorrow.
39321 I’ve asked an agent to look at this today or tomorrow.
71064 I’ve asked an agent to look at this today or tomorrow.
14118 I’ve asked an agent to look at this today or tomorrow.
75690, 9271, and many others  I’ve responded separately to this (within this thread).
49954 Team responded on 7 November. Please update this ticket. If the response was not received, please submit a NEW ticket from a different e-mail address and refer to the previous ticket number.
69191 Under review.
79137, 81871  Under review.
73039  Under review.
75263 Under review.
67368, 86531 You need to respond to the account ownership verification questions sent to you 13 November. If you did not receive that response, submit a new ticket from a different e-mail address referencing all previous ticket numbers.
85852 This thread is for issues that have not been resolved in 3 days or more. Please allow the team time to respond to your brand-new ticket.

Note: A lot of these tickets have been delayed because people are making multiple tickets. Please update your ticket and do not make a second ticket unless you are not getting our responses and need to contact us through an alternate e-mail account.

• Please do not file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours for things to progress before you ask for another review.

Update: 21 November 2013

67364 – Resolved — Duplicate ticket resolved in #54038
69191 – Resolved. And I want to personally thank you for your honestly — that’s awesome!
73039 – Resolved
75263 – Resolved
76929 – Resolved
86262 – Resolved
77746 – Resolved
50328 – Resolved. Thanks for letting us know your friend found his ticket response in the Junk Mail or Spam folder.
64701, 64694, 78460 – Resolved
79137 – Agent just responded to ask a verification question.
86223- Duplicate of 79515. Agent responded yesterday to that ticket
14118 – The issue described in this ticket number does not match the description. It appears the issue in this GW2 ticket is resolved. If you submitted to NCSOFT, please follow up with them.
54549 – You requested the removal of e-mail authentication, but your account does not currently have it. Please update your ticket to better explain how we can help you.
89994, 87603 – Thanks for the info you sent. This ticket is undergoing account verification. The duplicate was closed.
91920, 130928-000894, 130810-000164 – Agent responded yesterday; please answer the queries in your ticket. As for the other two, you need to resubmit in the new system, with our apologies for the inconvenience. Please find one of the emails from the old system and copy it into a new ticket. Thank you.

Once again, a reminder: Please continue to discuss matters in your original tickets and do not make duplicates. If you need additional help, you may update your ticket simply by sending a response to that existing ticket. Thank you.

Update: 23 November 2013

74804 – An agent mis-sent the response, but I have sent it now and it should help you. Please update the ticket if you still need assistance.
87937 – Resolved
85385 – Agent responded on on 20 November to ask for a bit of info. Please update.
96812 – Resolved today
54549 – (and about six other tickets) Yahoo has known issues. Have you considered creating a NEW email account and getting in touch, so you can get our responses?
74159 – See note about e-mail issues.
71064 – See note about e-mail issues.
86223 – Sent for follow-up.

Update: 25 November 2013

93917 – Resolved
98860 – Resolved
91920 – Resolved
94565 – Under review
85852 – Agent responded on 18 November. I suspect you did not get the e-mail because your ISP blocked it. Consider contacting from a different ISP (e-mail provider) and refer to your existing ticket to get assistance. (You will be asked ownership verification questions, for security reasons.)

• Please do not file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 26 November 2013

85852 – Yahoo is having issues with our e-mails. I suggest you create an account with a different provider until those issues get ironed out. We want to help you, but can’t do that if we cannot converse with one another.
93917 – What a nice note! Thank you, and you’re very welcome for the help!
100959 – I just requested that an agent dive into this one and he is responding now.

• Please do not file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 3 December 2013

115363 – Resolved
100959 and 130412 – I asked an agent to review tomorrow.
120975 – I asked an agent to review tomorrow.
92026 – I asked an agent to review tomorrow.
71064 – I asked an agent to review tomorrow.
85852 – An agent responded today. Please update your ticket to provide the information requested.
83879 – The agent responded on the day you submitted the ticket, November 17. Please check spam and junk folders, and perhaps consider submitting a new ticket from a different e-mail address, referencing this ticket number.
100192 – The ownership of the account appears to be in dispute. An agent sent questions last Friday. Could your friend please update the ticket with answers?

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 9 December 2013

120975 – Resolved
125658 – Resolved
127434 – Resolved
128276 – Resolved
131210 – Resolved
138231 – Resolved
141882 – Resolved
100959 – Resolved (and thanks for the nice note )
131358 – Resolved. Duplicate of 118832
126257 – This does not appear to be a valid ticket number. Please feel free to post again if you can get an accurate number.
127661 – An agent sent questions on Saturday. Once we have verified ownership of the account, we’ll be able to assist you.
131272 – I asked an agent to take a look today.
134980 and 144540 – I asked an agent to take a look today.

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 13 December 2013

147560 – Resolved
144843 – Resolved
144398 – Resolved
148460 – Resolved
150813 – Resolved
156938 – Agent is working with you on this now.
128071 – As requested, this needs to be submitted as a bug report, it is not an account issue. You’re welcome to post in the Bugs Forum.
154562 – The team needs account verification info. You responded in a second ticket, so they’ll need to merge those, review the data, and get back to you.
138231 – The team responded on 4 December. Have your friend check spam and junk mail, and update the ticket to ask them to resend the answer, if necessary.
150891 – We are not able to fulfill your request.
149258 – Under review
M A T I A S.1067 – Please submit a ticket by visiting the Support link above and then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update 16 December 2013

119037 – Resolved
155552 – Resolved.
151112 – Resolved.
131272 – Resolved. Apologies for the delay!
145591 – Responded today; we’re still working to address the issue for you and other players.
153452 – Answered 12/11 and you have not followed up. Please do so if you still require help, but please read the details carefully, as we are not refunding ALL items, only exact duplicates.
156662 – Answered on 12/15
156323 – Checking on this.
150891 – Checking on this. Thank you for the additional details.

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 18 December 2013

156323 – Answered 12/17; we hope to have this resolved soon.
150891 – Answered 12/17 but I am investigating a bit further. We can’t correct the display name issue (sorry!) but I would like to know why it happened in these circumstances. I’m told that sometimes the changing display name situation gets better with time.
153452 – Answered today
159633 - So far your friend hasn’t been able to provide enough info to establish he owns the account. If he is able to do that, please have him update the ticket.
177300 – Response sent yesterday to #127815. If your friend did not get that e-mail, please have him review the “Not Getting our E-mails” thread and send an alternative e-mail address to Support.
176989 – Your friend responded yesterday and things seem to be moving along well now.

Update: 20 December 2013

176266 – Resolved in under 24 hours. Please note: This thread is for issues 72 hours and older
163095 – Resolved. Thanks for providing that secondary e-mail address so we could converse with you!
156323 - Resolved. Thanks for the update!
159633 – Resolved. This was an account ownership dispute, but the account is with the rightful owner now.
171817 – Resolved.
172893 – Resolved.
174830 – Resolved.
176989 – Under review; I believe you will hear back soon.
Skylark.1274 - Please continue to discuss with Support; no no need to update in this thread. Thanks.
185007 - In the works. Sending in the new e-mail did the trick, thank you! I can see you’re progressing now, and thanks for your patience!

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 23 December 2013

193464 - Resolved
175398 - Resolved, but I note that you have stated your account was compromised, so the team will help you with that.
178842 - Resolved
176067 - Resolved, but also reviewed and moved to the queue so that your account can be restored as well.
174352 - I responded in ticket.
174830 - Reviewed and responded to today. Please do not create duplicate tickets, but focus on your original and update if necessary.
179279 - Please read the ticket update and submit your report through the means mentioned in the e-mailed ticket update.
106997 - This ticket was marked as “solved” in November. Can you verify the number? If this IS the number, please have your friend re-open the ticket.
181617 - I asked for a review today
173846 - I asked for a review today
191699 - You have updated your ticket 13 times in 24 hours and this ticket is only a day old (not 3 or more)> Please give the team time to address this issue.
141922 - Closed for botting, twice. Will remain closed.

Update: 30 December 2013

183879 – Resolved
180921 – Resolved.
183801 - Resolved.
192577 – Resolved.
189750 – Resolved.
194029 – Resolved
204913 – Resolved.
196553 – Resolved.
178842 - Resolved. Thanks for posting to update me!
Lukiyano.4367 – Resolved. Thanks for posting to update me!
176762 – I asked an agent to review tomorrow.
195926 – I asked an agent to review tomorrow.
202576 – I asked an agent to review tomorrow.
192163 – I asked an agent to review tomorrow.
202590 – I asked an agent to review tomorrow.
200884 – I asked an agent to review tomorrow. (I also do not understand why that name was censored, but the team will review.)
180750 – Your account was hacked and not, as you imply, through some sort of security issues on our end. You will hear from a senior agent soon.
190643 – Please submit a new ticket via an alternative means, following the detailed instructions sent to you on 24 December
197111 – Please have your brother answer the account verification questions sent on 24 December so that we can help him.
195707 – As explained today, we believe that this account is either shared or has been resold. We cannot assist further.
183875 and 183877 (and many others) – Final Response: Stop submitting tickets. Stop making forum posts. As explained on 23 December in response to one of your many other appeals, your account was banned for botting. You did it. We know it. The account will not be reinstated, and we decline to discuss further.

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. (That’s obvious from my comments above.) We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 2 January 2014

176762 - Resolved
195926 - Resolved
202576 - Resolved
200884 - Resolved. See, we were right about the name being ok.
202590 - Agent responded today. Please update your ticket after you’ve reviewed the agent’s suggestions.
189314 – I asked an agent to review this today or tomorrow.
192163 – The devs are investigating this issue.
210303 - As the team explained, you seem to be receiving phishing e-mails. If you wish to change your e-mail address, we’re happy to help. Please respond to your ticket with the info requested. If you are not getting our e-mails, see this forum thread: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424
106997 - I see you made a new ticket, but I cannot see what the issue is. An agent responded on 26 November. If you did not get the response, please read this forum thread: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424
TheGhostLP.8654 - Please provide your ticket number
An Oak Knob.1275 – We will not change a display name upon request, particularly one that was changed due to a breach of the Naming Policy.

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. (That’s obvious from my comments of a few days ago.) We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 8 January 2014

206616 – Resolved
222211 – Resolved
215135 – Resolved
207624 – Resolved
213633 – Resolved
226117 – Resolved
229492 – Resolved
219661 – Resolved
228533 – I asked for an agent review tomorrow.
228166 – I asked for an agent review tomorrow.
226850 – As previously explained, the account owner needs to contact Support. We cannot address an issue with someone else, for security reasons. Thanks for understanding.
218200 – As explained, you’ve been offered the only viable restoration date. Please let the team know if you wish them to proceed. Otherwise, the account will remain in its current state — there are no alternative options.
217896 – As previously explained, the account owner needs to contact Support. We cannot address an issue with someone else, for security reasons. Thanks for understanding.
225929 – This is still being worked on. Thank you for today’s reply.
224434 – I count 7 tickets submitted on this issue. This person should not make additional tickets because this is being reviewed, as explained in the agent’s response today.
236386 – This ticket is not three days old. Please wait at least 48 hours before posting in this thread again, if you still need assistance.
229933  – As explained, we are not able to assist your friend. From what I can see, he is not able to prove he is the account owner, which seems somewhat tied to an attempt to change the user name. In order to maintain account security we must decline his request.
231487  – An agent asked security questions on Saturday; we need to have answers before we can assist, to make sure we’re helping the account owner.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 9 January 2014

228166 – Resolved
237654 – A password reset was sent today. If you are writing on behalf of another person, the account owner needs to write directly for security reasons.
227267 – I asked for an agent review today.
228533 – Still under review
231988 – Still under review
237210 – Still under review
235354  – Your character deletion was the result of account sharing. As agents have explained, you are not eligible for account restoration, because we do not provide services related to an intentional breach of the UA.
229933  – Someone else was able to prove that they owned the account. If your friend wishes to dispute this, please ask him to update his ticket. (He should not make a new ticket and we cannot assist through the forums.)
244784 – An agent responded and the account owner now needs to update the ticket to answer the account verification questions.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 10 January 2014

243214 – Resolved
237210 – Your ticket is in the queue and will be attended to as soon as possible. There is no email issue that we’re aware of, we’re just a bit backed up on tickets right now, and apologize for the delay.
227267 – Final Response: This has been fully answered. We are not able to refund the gems used to purchase the character slots, as you did not purchase within the promotional period.
229933 – Final Response: Your friend was unable to provide proof of ownership in order for us to help him. Conclusion: He does not own the account and we will not change the user name for obvious security reasons.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update 13 December 2014

232347 – Resolved
237654 – Resolved. Password was reset today. Information sent to the account owner, as always.
242351 – Agent responded yesterday and awaits a reply.
228533 – This should be reviewed today. Sorry for the delay.
235962, 217881, 217896, 232743, and possibly others – An agent is reviewing this today. With multiple contacts and personal security issues, I want to be sure this is managed properly, so thank you for your patience.
243843 – I asked for an agent review today.
241165 – I asked for an agent review today.
245045 – This has been answered fully and accurately and the decision will not be changed.
227267 – I responded to your ticket. You then created a new ticket. Please work with me in the first ticket so I can understand what happened.
247685 – Your ticket will be handled in the future.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 14 January 2014

247685 – Resolved
241860 – Resolved
245445 – Resolved
249348 – Resolved. But I think your suggestion has merit. I think you should post it, as I know the devs are actively reading the forums very frequently these days. Perhaps place it in the GW2 Discussion Sub-forum.
228533 – Agent responded yesterday. Please let us know if you want to proceed.
242351 – Agent responded Sunday. Please update the ticket if you desire assistance.
243843 – Agent responded today. Please update your ticket with your desired action.
241165 – Agent responded yesterday.
235962, 217881, 217896, 232743, and possibly others – Final response sent today.
cerberus.1937 – Glad to have helped!

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 15 January 2014

244784 – Resolved
255438 – Your friend submitted a huge number of tickets. This will delay his response. Once the team can establish that he owns the account, they will help him. Please be aware that he is in danger of losing his support service privileges if he continues to submit duplicate tickets.
241710 – You have submitted four tickets on this situation. Please concentrate on the one (original) ticket in which the agent is active. I am sure this will be resolved soon.
250854 – Your friend submitted two tickets. Please ask him to update only his original ticket. We are sorry for the delay and he will be helped as soon as possible.
249549 – You submitted two tickets. Please update only your original ticket if you need to do so. You will be helped as soon as possible. And please, never access your friend’s account again; he’s welcome to post on your behalf.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 16 January 2014

250232 – Your friend submitted two tickets. Please ask him to update only his original ticket (this one). He is actively discussing with an agent and I’m sure this will be resolved soon.
254999 – Your friend submitted three tickets. Please ask him to update only his original ticket (this one). This has been routed to a senior agent for assistance.
249549 – An agent is reviewing this today
brian.4160 – We transitioned to a new support system last October. Please submit a new ticket so that we can help you. Visit “Support” at the top of this page, and then “Submit a request” to fill out a new ticket. Thank you.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 17 January 2014

243843 – Resolved
241165 – Resolved
247685 – Resolved
241710 – Resolved
255438 – Resolved
250232 and 250854 – Resolved
249549 – Account ownership is in dispute. An agent will review and update when the investigation is complete.
255782 – Information provided to prove account ownership doesn’t align with our records. Your friend needs to update the ticket with the correct information to continue this request.
261603 – These multiple requests will be reviewed as soon as possible.
260709 – This request will be handled as soon as possible.
260599 – First, please never access someone else’s account again. Your friend post may post on your behalf, even share a copied and pasted message directly from you. Second, an agent will get back to you as soon as possible.
228533 – Agent responded Monday but we have not heard back on this matter. Please let us know if you want to proceed.
242351 – Agent responded Sunday. Please update the ticket if you desire assistance.
254999 – I asked for an agent review today.
250007 – I asked for an agent review today.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 20 January 2014

261603 – Resolved
260599 – Resolved
261816 – Resolved. CS is not able to accommodate your request, as explained today.
271556 – Reviewed, and the answer given is the correct answer.
266258 – Thank you for your response with more information. An agent will review and respond as soon as possible.
267757 – Thank you for your response with more information. An agent will review and respond as soon as possible.
267723 – This is currently under review.
270252 – This requires account verification in order to process. Please ask your friend to be patient, as this appears to be a pretty complicated issue.
268398 – This isn’t a valid ticket number. Could you please check with your friend and update with the correct ticket number?

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 21 January 2014

261816 – Resolved. Please update your ticket if you have continuing questions. Thanks.
278197 – Resolved. Please update your ticket if you have continuing questions. Thanks.
266258 – Resolved.
261816 – Resolved.
260709 – Resolved
267723 – Resolved.
267757 – Resolved.
270252 – Resolved. We do not have enough verification to allow access to this account.
270629, 271286 – Under review. Please follow up, if necessary, in the original (older) ticket.
274568 – Under review. Thanks for the additional info.
274975 – Under review
275477  – Under review, but this does not appear to be a naming issue.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 27 January 2014

270629 – Resolved
266258 – Resolved
267757 – Resolved
289107 – Resolved
275568 – Resolved
274975 – Resolved
260709 – Resolved
254999 – Resolved
275477 – We still need sufficient proof of ownership to help you with this.
268295 – Final Response: As explained, we do not have the ability to restore your Guidl Wars account, place items on your account, or grant you achievements.
250007 – Our agent sent questions on 20 January. Please respond so that we can continue to work on this.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 30 January 2014

289253 – Resolved
299892 – Resolved
250007 – New questions sent — please respond if you still need assistance.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 7 February 2014

307016 – Resolved
326892 – Resolved
326045 – Resolved
321651 – Resolved
301816 – Resolved
302477 – Also 300101 and 320539. Resolved — Account restored.
111648 – We will be fulfilling your request very soon.
319928 – We will be fulfilling your request very soon.
320765 – Under review
311503 – Under review
326393 – Under review
328072 – This is not 3 days old. Please allow time for the team to assist you.
327485 – This is not 3 days old. Please allow time for the team to assist you.
335892 – This ticket is only a few hours old. Please do not post in this thread unless the ticket is at least three days/72 hours old.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 10 February 2014

320765, 320992 Resolved
326393 Resolved
328072 Resolved
327485, 331118 Resolved
326113  Resolved
324383 Access restored; I will follow up on the restoration request.
326868 You updated the ticket yesterday. Please allow the team time to review and respond.
311503 and two duplicates Under review. Please do not make any more tickets.
334452, 334889, 345875 Under review. Please do not make any more tickets.
335021 Under review.
335222 Under review.
315841 Under review.
336614 Under review.
333516 I have responded. We cannot restore characters that you chose to delete to get a free world transfer, nor can we roll back your account.

Once again, you see a lot of people making duplicate tickets. Do not do this!

Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 14 February 2013

335505 – Resolved
335021 – Resolved
311503 – Resolved
335222 – Resolved
337975 – Resolved
345850, 327697 – Resolved on February 5th; refund added to your account.
335418 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
335464 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
338091 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
335679 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
340019 – Resolved. Duplicate of 339002. Password was reset on Feb 8th. Please update this ticket if you still need help.
345466 – Thanks for the new information; an agent will review and respond.
341800 – As some point this account was hacked. The team is investigating, as they must before allowing access. We apologize for the delay.
280231 – I asked for an agent review today.
338397 – I asked for an agent review today.
338660 – I asked for an agent review today.
339990 – I asked for an agent review today.
341173 – I asked for an agent review today.
341494 – I asked for an agent review today.
341028 – I asked for an agent review today.
342699 – I asked for an agent review today.
344311 – I asked for an agent review today.
333773 – This appears to be an in-game bug. Agent responded.
339222 – Under review
345977 – Under review
342411 – Under review
345980 – Under review
347189 – Under review
348264 – Under review
342614 – Under review
346178 – Under review.
349333 – Under review.
315841 – The team is not able to find the transaction you have written about although they pulled a great number of logs. Please update your ticket if you have more information.
334452 – Final Answer: The account was closed for exploiting the game. It’s not personal nor targeted, it’s just necessary.
335959 – Final Answer: You closed your original ticket 335473 and opened a new one. But the account was closed for botting and will not be reinstated.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update 18 February 2014

338397 – Resolved
338660 – Resolved
339222 – Resolved
339990 – Resolved
341173 – Resolved
341494 – Resolved
342699 – Resolved
344311 – Resolved
348264 – Resolved
341028 – Resolved
342411 – Resolved
351624 – Resolved
360326 – Resolved
358835 – Resolved, as you indicated in the ticket. (Duplicate of 352417)
324383 – Resolved; I am sorry that we were not able to offer an account restoration in this case.
345777 – Under review
356069 – Under review
346411 – Under review
361874 – Under review
360490 – Under review
333773 – Agent answered 2/11; if you need more information please update your ticket.
309654 – Duplicate ticket; the original already has received a final answer
342614 – Final answer: This account cannot be reinstated.
349333 – Final answer: This account cannot be restored due to the nature of the incident.
345827 – Final answer: This account cannot be restored due to the nature of the incident.
345977 – Requested agent review
346178 – Requested agent review
347189 – Requested agent review
345980 – Requested agent review
319928 – Requested agent review
354116 – Requested agent review as a possible game bug

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 21 February 2014

373146 – Resolved
376803 – This is a known issue. Please check the post in the Bugs Forum for info. Each case will be reviewed.
164768 – Agent responded 12/16. If that did not help, or if you need that response sent again, please create a follow-up by responding to any e-mail about this ticket.
364986 – Final answer: This account was used for disallowed activity and will not be reinstated.
309654 – Final answer: This account was used for disallowed activity and will not be reinstated.
356069 – Final answer: This account was used for disallowed activity and will not be reinstated.
352966 – Under review
361874 – Under review
371061 – Under review
356069 – Under review

Update: 25 February 2014

345799 – Resolved
352417 – Resolved
352417 – Resolved – thanks for your kind post!
360490 – Resolved
364408 – Resolved
375006 – Resolved
378007 – Resolved
382623 – Resolved
382896 – Resolved
383599 – Resolved
385976 – Resolved
380239 – Resolved. Duplicate of 379983. Please do not submit duplicate tickets.
382177 – Known issue, and we’re sorry for your inconvenience. It is on the list to be fixed as soon as possible.
368964 – Answered Friday.
390251 – Answered today
379701 – Answered yesterday.
362553 – Under review. These investigations are somewhat backed up and will take a few more days.
363549 – Under review. Please do not make duplicate tickets This will be responded to as soon as possible, but duplicates do create delays.
364871 – Under review. These investigations are somewhat backed up and will take a few more days.
372617 – Under review. These investigations are somewhat backed up and will take a few more days.
375362 – Under review. Please no not submit duplicate tickets. These investigations are somewhat backed up and will take a few more days.
380863 – Under another review
383938 – Under review
384671 – Final Answer: The account will remain closed. Do not access other player’s account to submit appeals as you put their account in jeopardy of termination as well.

• Account access issues, such a reviews of terminations and hacks, are taking 5+ days for review. We are working to reduce that response time, but ask for your patience in the meantime.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 26 February 2014

362553 – Resolved.
363549 – Resolved.
364871 – Resolved.
380239 – Resolved.
383938 – Resolved.
375362 – Resolved.
372617 – Still under review, with apologies for the delay.
380863 – Still under review, with apologies for the delay.
379344 – Answered 20 February. Duplicate of 311950. We cannot support accounts that are in any way transferred to another person.
379701 – Answered Monday.
387449 – Answered today. Please try another name; we do not know why the name is unavailable, but we cannot enable it for you. Sorry!
369928 – Under review. Duplicate ticket 386569.
391584 – Under review. Duplicate of 390239 and 390069. Please ask him to not submit any additional tickets on this matter

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line..

Update: 27 February 2014

371061 – Resolved.
396319 – Please respond to the request (sent today) so that an agent can review the additional info required. Thanks.
381111 – Known issue, and we’re sorry for your inconvenience. It is on the list to be fixed as soon as possible.
398053 – Resolved. According to your update in your ticket, which was several hours before your post in this thread, you’ve decided not to purchase GW2. If you change your mind, simply update your ticket and our agents will help you purchase the game. We are sorry for the difficulties you experienced.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line..

Update: 4 March 2014

401897 – Resolved. Duplicate 418110.
417265 – Resolved
403427 – Resolved
405837 – Resolved
417265 – Resolved. Duplicate of 417098.
349042 – Response sent to you 19 February.
397898 – Final answer (in 356069): The account was closed for exploiting the game and will not be reopened. Please do not create additional tickets on this matter.
373786 – Final Answer: We cannot help you because you do not own this account. Do not create any additional tickets
404710 – From what I can see, your ticket is 6 days old (not two weeks) and an agent responded as recently as yesterday. Using the info you provided yesterday, this will be resolved as soon as possible.
390069 – GW issue — under review
404809 – Password was reset last Wednesday, if you did not get the mail, please contact support via a different e-mail account and reference your ticket number.
401440 – Please review this post: https://forum-en.gw2archive.eu/forum/support/account/100-Map-Completion-and-no-gift/page/2#post3715144
396319 – Under review
396319 – Under review
405323 – Under review due to disputed ownership.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 5 March 2014

412579 – Resolved
349042 – Resolved. The response sent to you on February 20th was correct: the item will not be replaced.
408291 – Final answer: The account will not be reinstated because it was in breach of the User Agreement.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 6 March 2014

405954 – World Complete Issue. Will be addressed soon and responded to in the ticket.
405954 – World Complete Issue. Will be addressed soon and responded to in the ticket.
287104 – Agent is reviewing.
405323 – I note you have three tickets about hacking incidents, and you mention your e-mail was hacked. An agent will try to help but please be aware that we cannot continue to service account that are repeatedly compromised.
336696 – As previously explained, this is a known issue. I’ll see if there’s anything new to report.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 7 March 2014

418385 – Resolved
430413 – Please allow time for the team to help you.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 11 March 2014

420678 – Resolved
428026 – Resolved
427982 – Resolved. Duplicate of 429867 and 436746. Duplicate tickets create delays.
425247 – Resolved.
405252 – Resolved.
434743 – Resolved.
412734 – Resolved. Final answer sent in ticket.
432165 – Resolved. Duplicate of 287104.
432947 – Still under review.
433705 – Still under review
435315 – In the restoration queue — this may take a couple more days.
422270 – Account ownership is in dispute. Please ask your friend to be patient, as these cases take extra time.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 13 March 2014

435932 – Resolved
444514 – Resolved
402341 – I asked for an agent to review this today
441928 – I agree that the response wasn’t complete. Any time you have a question about a response you’ve received, simply update the ticket to ask for more info. However, you did receive the chest at 17:35 server time on March 9th.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 14 March 2014

442710 – Resolved.
440563 – Resolved. (But please note: CS would have been happy to help the actual account holder. For security reasons, that’s necessary for all support requests. )
448725 – Resolved. We cannot offer a restoration in this case because the account was not hacked. As advised, you should ensure you have fully secured your account make sure you never share access with anyone in the future.
440775 – The investigation continues on this issue.
444234 – The investigation continues on this issue.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.