Guild Wars 2

Update: 18 March 2014

444143 – Resolved
444143 – Resolved
448714 – Resolved
440775 – Resolved
335222 – Resolved via Ticket 465661.
451169 – Resolved last Thursday in ticket 420748. Two tickets. Do not submit duplicate tickets.
422270 – Account ownership is in dispute. Please submit any questions or updates in your ticket.
437622 – Response sent Friday. You need to verify ownership of the account.
449642 – Six tickets. Do not submit duplicate tickets. Final Answer: The account was involved in cheating and will not be reinstated. Please do not post again.
427396 – Five tickets. Do not submit duplicate tickets.Under review. Your tickets are receiving responses. See this thread for possible work-arounds: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-more/first#post2924424
296309 – Three tickets. Do not submit duplicate tickets.Final answer: This has been reviewed multiple times and the account will not be reinstated.
447833 – Six tickets. Do not submit duplicate tickets. Final Answer: The account was closed for exploiting and will not be reinstated.
454119 – Three tickets. Do not submit duplicate tickets. Final Answer: This account was not hacked, it was guilty of botting and will not be reinstated.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 21 March 2014

453596 – We want to help, but your friend has not written back to verify his ownership of the account. Please have him respond to the e-mail of March 14th.
434729 – So sorry, this was misrouted. We’ve updated the ticket internally and pressed for as swift an answer as possible.
464071 – An agent responded yesterday and this ticket is still in the queue for review.
461911 – Under review. We apologize for the delay in responding.
464714 – Under review. We apologize for the delay in responding.
462231 – Under review. We apologize for the delay in responding.
466647 – Under review. We apologize for the delay in responding.
465095 – Under review. Do not submit duplicate tickets.
460821 – Three tickets. Do not submit duplicate tickets. Final answer: This has been reviewed multiple times and having been given a second chance, the account will not be reinstated.
458969 – Final answer: This account was closed for the use of disallowed third-party programs and will not be reinstated.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 24 March 2014

462257 – Resolved.
449120 – Resolved. The team is not able to replace your items.
476988 – Resolved. Three tickets. Please do not submit duplicate tickets.
470346 – Resolved.
465546 – Two tickets. Please do not submit duplicate tickets. Agents have been responding to you, as early as last Tuesday. Please see this thread for information about non-receipt of e-mails.
30673 – And agent will review this GW ticket for you. We apologize for the delay in responding.
468921 – Under review. We apologize for the delay in responding.
468377 – Under review. We apologize for the delay in responding.
460472 – We are treating this as a hacked account issue. The account has been secured and an agent will address this as quickly as possible.
434963 – Five tickets. Please do not submit duplicate tickets. Final Answer: You were not phished, you were not hacked, and account sharing (which you admitted in February) is forbidden. After three separate incidents of botting, the account will remain closed and no further information will be provided.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 27 March 2014

464600 – Resolved.
485003 – Resolved.
472887 – Resolved.
466647 – Resolved.
468067 – The team did not receive your attachment. Could you please try updating this ticket and sending it again? Thank you!
474705 – Still under review.
462724 – Still under review. We were awaiting a tool update to help us resolve this; it should be handled soon and please forgive the delay.
438066 – Still under review. We were awaiting a tool update to help us resolve this; it should be handled soon and please forgive the delay.
479446 – Agent responded on 3/23. Please answer the questions to see if we are able to help with your request.
458688 – We are not able to restore the account, as explained on 18 March.
484660 – Six tickets. Please ask your friend to not submit duplicate tickets. Because of the high volume of tickets, this will take additional time to resolve.
120825-005198 – We are not able to access tickets in our old system, which was closed on October 31, 2014. Please submit a new ticket and outline your request. Thanks.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 28 March 2014

434729 – Resolved.
440775 – Resolved.
460472 – Resolved.
462231 – Resolved.
466647 – Resolved.
468067 – Please check your PMs for an altertive idea. I am truly sorry for all these delays!
48973 – GW2 ticket numbers are six digits. I looked but cannot find your ticket. Please post the full number.
486770 – We tried another fix as of 11:43 AM this morning (Pacific time). Can you confirm if you got the password reset?
485437 – Still under review. Thank you for thinking to send that extra info — I believe it will help get this resolved.
468921 – Verification questions sent on Tuesday. Once you respond we’ll be able to progress on this request.
453596 – We want to help, but your friend has not written back to verify his ownership of the account. Please have him respond to the e-mail of March 14th.
483871 – Multiple tickets. Please do not submit duplicate tickets. Many agents have reviewed your two terminated accounts and this is the final answer: This account is closed and will not be reinstated. We decline to provide the details you seek about our means of cheat detection, for security reasons.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 1 April 2014

491970 – Resolved.
467523 – Resolved.
474705 – Resolved. Thank you for your patience!
464071 – Resolved. The account was closed, as explained in the ticket today.
492407 – Resolved. The account was closed, as explained in the ticket today.
502797 – The team should be able to help you soon.
488238 – Duplicate of 488231. Please do not submit duplicate tickets. Final answer: Your friend’s accounts have been reviewed with care and both were involved in the disallowed use of third-party programs. They will not be reinstated.
488198 – Final answer: This account is closed due to the use of disallowed third parties. It will not be reinstated.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 3 April 2014

496941 – Resolved.
498819 – Response resubmitted on Monday. If you did not receive, please update your ticket. You may need to use a totally new e-mail account due to the compromise on your account(s) but see if a simple re-send request works for you.
486770 – We believed this was resolved March 28th. Have you checked ALL your possible mail folders? Have you tried contacting through a new, different e-mail provider, referencing the old ticket? We’ve cleared everything on our end, but it appears you still are not getting our mails.
501034 – This is still under review but I believe all the purchases were refunded while this is being reviewed.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 10 April 2014

507306 – Resolved. (Duplicate of 487077.)
512921 – Resolved.
486770 – If you were asked to submit a new ticket, definitely proceed. I’m sorry for the confusion, but do believe the team can and will help you.
500464 – NINE tickets. You friend must STOP submitting tickets. In the meantime, I have asked our GM Manager to review this situation.
130404-001167 – This ticket is at least six months old and is inaccessible to our team. Please have your friend submit a new ticket and provided details about his request in that new ticket.
508632 – Final Response was given on 5 April. This is not something that can be further appealed via the forums. He should update his ticket with any new information
510266 – As discussed in the ticket, we’re still working on this request.
504313 – Under review.
525887 – Please follow the instructions sent to you yesterday.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 15 April 2014

526586 – Resolved. Duplicate of 515387
500464 – Resolved.
507677 – Resolved. As the agent explained, we were not able to verify that you had the item in question, nor that it was somehow deleted. We cannot replace an item, and will not roll back an account except in cases of compromise, which does not apply here.
521420 – Under review. Duplicated in 527887, with the latter ticket closed so we can help you in the first one.
531643 – You received an answer a few hours ago; please be patient, as account restorations can take several days. Thanks for understanding.
525838 – Under review.
528753 – Under review.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 21 April 2014

Special Note: Due to the depth of new features and changes to the game involved with the April 15th Feature Build, ticket volumes have been higher than normal. We apologize for the extra time that your ticket may take to resolve, but we assure you we will attend to each request as fully and as promptly as possible. Thanks for your understanding and patience!

Additionally, just as we ask that you not submit duplicate tickets, we ask that you not post multiple times in this thread. Please wait for a response post before posting again. This makes the process more efficient and responsive for everyone.

535940 – Resolved
170199 – Resolved.
464071 – Resolved.
524590 – Resolved.
537422 – Resolved.
537581 – Resolved.
539229 – Resolved.
541680 – Resolved.
542085 – Resolved.
542235 – Resolved.
542408 – Resolved.
542538 – Resolved.
542651 – Resolved.
533748 – Resolved.
537846 – Resolved.
539659 – Resolved.
551646 – Resolved.
540132 – Resolved. (I updated the ticket to let the agents know.)
151288 – Resolved. Final Answer: This account will remain closed. It cannot be reactivated or reinstated because it has been involved in too many questionable activities.
531115 – Resolved. Final Answer: We cannot allow you or help you to use an account that is owned by another player.
533977 – Resolved. Final answer sent on Friday.
517710 – Resolved. I checked with the Community Team and they have responded and reviewed your further comments.
544110 – Resolved. The answer the agent sent you today is the only possible answer.
544107 – Under review.
530674 – Under review.
539979 – Under review. Restorations take a few days, so please allow extra time.
548300 – Under review. Restorations take a few days, so please allow extra time.
555948 – Under review. Restorations take a few days, so please allow extra time.
541571 – Under review. Thank you for updating your ticket with the requested info.
543132 – Under review. There are many requests, and we ask for your patience.
543333 – Under review. There are many requests, and we ask for your patience.
544072 – Under review. There are many requests, and we ask for your patience.
544078 – Under review. There are many requests, and we ask for your patience.
544294 – Under review. There are many requests, and we ask for your patience.
544328 – Under review. There are many requests, and we ask for your patience.
545279 – Under review. There are many requests, and we ask for your patience.
545899 – Under review. There are many requests, and we ask for your patience.
549228 – Under review. There are many requests, and we ask for your patience.
543239 – Under review. There are many requests, and we ask for your patience.
543365 – Under review. There are many requests, and we ask for your patience.
544279 – Under review. There are many requests, and we ask for your patience.
540907 – Under review. There are many requests, and we ask for your patience.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 24 April 2014

538699 Resolved.
544144 Resolved.
545851 Resolved.
545986 Resolved.
546055 Resolved.
546055 Resolved.
546253 Resolved.
546320 Resolved.
546737 Resolved.
549085 Resolved.
557413 Resolved.
542151  Resolved.
543736  Resolved.
546294  Resolved.
547006  Resolved.
557221  Resolved.
560358  Resolved. (Thanks for telling your friend to not submit duplicate tickets. )
546893 Answered today.
549148  Answered today.
546256 Answered yesterday.
552786 Four tickets. Please do not submit multiple tickets. In the queue for account restoration.
537581  Have you friend contact Support with a new ticket from a completely different e-mail account. This was resolved on April 15th, but it appears he’s not getting our communications.
568653 If you do not have any characters, you can transfer about the 7-day cool-down period passes. BTW, this ticket is from today; it is not 3 days or older.
549567 In the queue for account restoration.
550421 In the queue for account restoration.
552598 In the queue for account restoration.
555946 In the queue for account restoration.
556774 In the queue for account restoration.
557095 In the queue for account restoration.
558257 In the queue for account restoration.
559640 In the queue for account restoration.
560308 In the queue for account restoration.
560828 In the queue for account restoration.
555884  In the queue for account restoration.
557040  In the queue for account restoration.
558940  In the queue for account restoration.
551155 Under review.
553384 Under review.
558665 Under review.
560681 Under review.
566252 Under review.
558049  Under review.
554090  Under review.
561063 Under review. Thank you for updating with new information.
549670 Under review. There are many requests; we ask for your continued patience.
550128 Under review. There are many requests; we ask for your continued patience.
556236 Under review. There are many requests; we ask for your continued patience.
549714  Under review. There are many requests; we ask for your continued patience.
550150  Under review. There are many requests; we ask for your continued patience.
550688  Under review. There are many requests; we ask for your continued patience.
553680  Under review. There are many requests; we ask for your continued patience.
554090  We’re looking into this.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 25 April 2014

548729 Resolved.
552786 Resolved.
564267 Resolved. (Your friend updated to say things were ok now.)
548647 Resolved. We cannot restore deleted character.
550694 Resolved. The answer you were given is appropriate and complete. We cannot offer assistance with this matter.
FateTwine.2390 Resolved. Thanks for the update. Glad things are ok now!
557353 In the queue for account restoration.
557413 In the queue for account restoration.
557963 In the queue for account restoration.
559026 In the queue for account restoration.
561185 In the queue for account restoration.
566312 In the queue for account restoration.
554814 In the queue for account restoration.
554490 Under review.
560352 Under review.
540907  Under review.
550719 Under review.
560034 Under review. (Please do not submit duplicate tickets, simply update your existing ticket.)
550451 Under review. There are many requests; we ask for your continued patience.
562525 Under review. There are many requests; we ask for your continued patience. Please do not post multiple times in this thread.
563589 You may not be receiving our e-mails. Please see the sticky thread in this forum about this situation, as you may need to contact through another provider.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Please do not post multiple times in this thread about the same ticket. Just as you should submit one ticket, you should post one time to follow up.

Update: 28 April 2014

553384 Resolved – Your feedback has been received.
548729 Resolved.
552598 Resolved.
554571 Resolved.
554814 Resolved.
564267 Resolved.
555983 Resolved. Two tickets. Please do not submit duplicate tickets.
555400 Answered today.
550719 Answered Saturday.
554587 Answered today.
569009 Answered today. Your purchase was refunded, so you can repurchase, add the code, and you’re good to go.
552404 Answered yesterday and additional review taking place.
550451 This ticket was incorrectly handled, and we apologize. I believe we will get this resolved for you today.
513029 Closed. No additional information is available.
559606 Four tickets. Please do not submit duplicate tickets. In the queue for account restoration.
557040 In the queue for account restoration.
557353 In the queue for account restoration.
557413 In the queue for account restoration.
557511 In the queue for account restoration.
557963 In the queue for account restoration.
559026 In the queue for account restoration.
560286 In the queue for account restoration.
565598 In the queue for account restoration.
566428 In the queue for account restoration.
567256 In the queue for account restoration.
567585 In the queue for account restoration.
570131 In the queue for account restoration.
570157 In the queue for account restoration.
567449 In the queue for account restoration. Please confirm that you wish this service.
564688 6(!) tickets. Please stop submitting duplicate tickets. In the queue for account restoration.
549610  The issue is still under review. The survey was simply asking if you had received an informative answer. I feel you have, but you’re welcome to rate as you see fit.
559338 3 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
561713 3 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
562900 3 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
568368 3 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
566783 2 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
568324 2 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
534713 Under review. I followed up to ask about progress.
558665 Under review. I followed up to ask about progress.
568230 Under review. The account is suspended to keep it secure during investigation.
554490 Under review.
557007 Under review.
557113 Under review.
557196 Under review.
558540 Under review.
560681 Under review.
561147 Under review.
561510 Under review.
564027 Under review.
573597 Under review.
557353 Under review.
567885 Under review.
563589 Please reopen the ticket by responding with the account ownership verification information our agent requested.
567819 You are asking for items we cannot provide. An agent will respond to your ticket as soon as possible.
566422 Your e-mail account and/or your computer have been hacked. Please re-secure your computer system AND your e-mail account so that we can assist you.
FateTwine.2390 Thanks for your kind words!

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 29 April 2014

• Please do not post about item replacements.
• Please do not post more than once in the Tickets for Review thread.

557657 - Resolved.
569291 - Resolved.
559702 - Answered today.
554090 - Five tickets. Please stop submitting duplicate tickets. In the queue for account restoration.
569833 - Five tickets. Please stop submitting duplicate tickets. In the queue for account restoration.
566112 - Four tickets. Please do not submit duplicate tickets. In the queue for account restoration.
574092 - Three tickets. Response sent last Friday. If you did not receive, see the thread about e-mail problems above.
571780 - Two tickets. Answered today.
566284 - Two tickets. Please do not submit duplicate tickets. In the queue for account restoration.
566559 - Two tickets. Please do not submit duplicate tickets. In the queue for account restoration.
562805 - In the queue for account restoration.
563172 - In the queue for account restoration.
566312 - In the queue for account restoration.
568493 - In the queue for account restoration.
571054 - In the queue for account restoration.
566611 - In the queue for account restoration.
429162 - You have been answered. Forum issues are not Account Issues.
557022 - See this post. You’ll be helped as quickly as possible
557806 - See this post. You’ll be helped as quickly as possible
565516 - See this post. You’ll be helped as quickly as possible
567514 - See this post. You’ll be helped as quickly as possible
557185 - See this post. You’ll be helped as quickly as possible
566244 - See this post. You’ll be helped as quickly as possible
569397 - See this post. You’ll be helped as quickly as possible
565397 - See this post. You’ll be helped as quickly as possible
562525 - See this post. You’ll be helped as quickly as possible
564961 - See this post. You’ll be helped as quickly as possible
564961 - See this post. You’ll be helped as quickly as possible

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 1 May 2014

• Please do not post about item replacements.
• Please do not post more than once in the Tickets for Review thread.

560926 – Resolved.
565488 – Resolved.
567539 – Resolved.
573372 – Resolved.
560926 – Resolved.
566836 – Resolved.
558779 – Resolved. I have received and you have received the final answer on this ticket. It will not change.
566204 – We will help you, but it’ll take a few more days.
571496 – You wrote that you no longer need help. Is this resolved? There are four tickets, including 571177. Are they all from you?
570359 – In the queue for account restoration.
570718 – In the queue for account restoration.
570985 – In the queue for account restoration.
571472 – In the queue for account restoration.
573637 – In the queue for account restoration.
574722 – In the queue for account restoration.
575750 – In the queue for account restoration.
576065 – In the queue for account restoration.
576216 – In the queue for account restoration.
578357 – In the queue for account restoration.
578753 – In the queue for account restoration.
540742 – This issue is complicated, but the ticket is in the proper queue and it will be addressed as soon as possible.
540907 – This issue is complicated, but the ticket is in the proper queue and it will be addressed as soon as possible.
577006 – Three tickets. Please do not submit duplicate tickets. In the queue for account restoration.
572972 – Two tickets. Please do not submit duplicate tickets. This is under review.
568147 – NINE tickets. Do not submit duplicate tickets. You will received your response in #568147. In the queue for restoration.
562681 – https://forum-en.gw2archive.eu/forum/support/account/About-Gem-Refunds-for-Duplicate-Items/first#post3997411
562731 – https://forum-en.gw2archive.eu/forum/support/account/About-Gem-Refunds-for-Duplicate-Items/first#post3997411
564232 – https://forum-en.gw2archive.eu/forum/support/account/About-Gem-Refunds-for-Duplicate-Items/first#post3997411
561840 – Under review.
565199 – Under review.
565343 – Under review.
566663 – Under review.
571322 – Under review.
571190 – Under review.
578151 – Under review.
571622 – Under review. Please do not post multiple times in this thread.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 2 May 2014

• Please do not post about item replacements.
• Please do not post more than once in this thread unless you have not seen a response to your inquiry in the most recent three updates. Thank you.

554490 – Resolved
570359 – Resolved.
570718 – Resolved.
570985 – Resolved.
571472 – Resolved.
577006 – Resolved.
562805 – Resolved.
563172 – Resolved.
566312 – Resolved.
568493 – Resolved.
571054 – Resolved.
566611 – Resolved.
557040 – Resolved.
557353 – Resolved.
557413 – Resolved.
557511 – Resolved.
557963 – Resolved.
559026 – Resolved.
560286 – Resolved.
565598 – Resolved.
566428 – Resolved.
567256 – Resolved.
567585 – Resolved.
570131 – Resolved.
570157 – Resolved.
567449 – Resolved.
Copeland.9271 – Resolved. (Please always include a ticket number with a request for review.)
561888 – Reviewed and reopened. We will help you and thank you for your patience, as it may take a few days.
572113 – Answered today.
573277 – Answered today.
573637 – Answered today.
580811 – Answered today. We await your instructions.
Knuckles.8706 – Four tickets. Please do not submit duplicate tickets. If you still need help, please update this ticket: 566112.
564027 – In the queue for a hacked account restoration review.
568230 – In the queue for a hacked account restoration review.
573597 – In the queue for a hacked account restoration review.
576918 – In the queue for a hacked account restoration review.
581052 – In the queue for a hacked account restoration review.
576268 – In the queue for a hacked account restoration review.
575040 – Still in processing. Please see this thread.
570203 – Still in processing. Please see this thread.
Vaske.2817 – Still in processing. Please see this thread.
580832 – Three tickets. Please do not submit duplicate tickets. This is in the queue for a hacked account restoration review.
579888 – Two tickets. Please ask your friend to not submit duplicate tickets. This matter is still under review.
568432 – Under review. I’m sorry for the delay in answering your questions.
578077 – Under review. Thank you for the information you provided.
582329 – Under review. Thank you for the information you provided.
572020 – Was reviewed today; your friend should hear soon.
578315 – Your request requires additional review.
578780 – Your request requires additional review.
ladyosira.9563 – Thanks for your understanding and your kind words!

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 5 May 2014

573361 – Resolved.
580966 – Resolved.
564907 – Resolved.
585534 – Resolved. Five tickets. Please do not submit duplicate tickets.
569806 – Resolved. As explained, your friend must file a ticket for us to help him or her.
567585 – Answered on Thursday.
564600 – Answered Saturday.
571963 – Answered today.
568870 – Answered today.
586249 – Answered yesterday. Five tickets. Please do not submit duplicate tickets.
578251 – In the queue for a hacked account restoration review. We await your instructions.
581923 – In the queue for a hacked account restoration review. We await your instructions.
567100 – Still in processing.
570328 – Still in processing. Please see this thread.
571151 – Still in processing. Please see this thread.
573525 – Still in processing. Please see this thread.
574675 – Still in processing. Please see this thread.
579471 – Still in processing. Please see this thread.
586094 – Still in processing. Please see this thread.
567829 – Still in processing. Please see this thread.
554492 – This issue is complicated, but the ticket is in the proper queue and it will be addressed as soon as possible.
584069 – Under review
584087 – Under review
568487 – Under review
561120 – Under review.
569838 – Under review.
572644 – Under review.
573501 – Under review.
576901 – Under review.
578711 – Under review.
580836 – Under review.
585042 – Under review.
583430 – Under review.
582075 – Under review.
585578 – Under review.
554090 – Under review. Five tickets. Please do not submit duplicate tickets.
581571 – Under review. Two tickets. This is the active ticket: 581480.
583204 – Under review. The team will need to verify ownership.
578563 – Under review. This now will be reviewed by our Payments Team.
581604 – Under review. This now will be reviewed by our Payments Team.
566112 – We believe your e-mail account is insecure. Please respond via a different, secure e-mail account.
578780 – Your additional questions will be answered as soon as possible.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 6 May 2014

567840 – Resolved.
558665 – Resolved.
578563 – Resolved.
580836 – Resolved.
581571 – Resolved.
582075 – Resolved.
583204 – Resolved.
568487 – Resolved.
581604 – Resolved.
37937 – Answered Sunday.
593555 – Answered today.
568540 – Answered today. We await your instructions.
591190 – As suggested, see the brief post here.
582075 – Done, and thank you for the update.
540907 – I followed up today.
560681 – I followed up today.
587537 – In review or processing.
576136 – In review or processing.
549600 – In review or processing.
580408 – In review or processing.
578590 – In review or processing.
579719 – In review or processing.
572631 – In review or processing.
579876 – In review.
589213 – In the queue for review or processing. We received your information yesterday.
592930 – Consider communicating from a different computer and e-mail account, because there may be an on-going security issue. Four tickets. Please do not submit duplicate tickets. This is the only open ticket: 592117.
577150 – Please see this Wiki article for information on world transfers. Be aware that you cannot participate in WvW if you transfer worlds during a tournament period.
567585 – Re-sent the message of last Thursday.
567823 – Still being processed. Please see this thread.
579193 – Still being processed. Please see this thread.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 8 May 2014

585578 – Resolved.
585216 – Resolved.
560681 – Resolved.
587975 – Resolved. Awaiting your further instructions.
587537 – Resolved.
549600 – Resolved.
586305 – Answered May 2. We await your instructions.
586318 – Answered May 2. We await your instructions.
580468 – Answered May 2nd. Please do not submit duplicate tickets. You need to answer the question posed in the ticket.
587135 – Answered today.
586532 – Answered yesterday.
569994 – In review or processing. (I sent an e-mail today to ensure it was properly queued for assistance.
590703 – In review or processing.
592129 – In review or processing.
578124 – In review or processing.
594234 – In review or processing.
589831 – In review or processing.
592821 – In review or processing.
589670 – In review or processing. You do not need to make another ticket.
590532 – In review or processing.
580067 – In review or processing. I feel sure we will be able to accommodate your request.
591175 – In review or processing. Three tickets. Please do not submit duplicate tickets.
570758 – Please ask your questions within the ticket, so an agent can update you.
566112 – You were asked to secure your computer and you have not responded since that necessary request. Please continue any discussion in the first ticket and do not submit duplicate requests.
KILLER.9453 – Still being processed. Please see this thread.
592680 – Still being processed. Please see this thread.
586383 – Still being processed. Please see this thread.
582647 – Still being processed. Please see this thread.
579239 – Still being processed. Please see this thread.
587058 – Still being processed. Please see this thread.
575040 – Still being processed. I apologize that you are not getting our update e-mails; I am working on improvements to that system to keep our players informed!
590224 – Two tickets. Even if they were different requests, they are related. Please close the newer one and update the first ticket.
591434 – We believe your e-mail is compromised. (There are 10 tickets in recent weeks) Please contact Support through a new e-mail account, refereing your open ticket, 591434.
572644 – Please do not post harsh and inaccurate comments. You are asking for replacement of items that you sold; you will be answered as soon as possible.
578590 – Answered today.
549144 – Final answer: You are not eligible for the refund that you requested.
554090  – Final answer sent April 25th. Your account is not eligible for restoration.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Updates: 14 May 2014

I will be adding more tomorrow, but for now, here are some updates based on individual reviews:

570813 – Resolved.
580549 – Resolved.
584826 – Resolved.
593822 – Resolved.
595432 – Resolved.
595709 – Resolved.
596166 – Resolved.
580468  – Resolved.
590224  – Resolved.
591190 – Resolved.
591434 – Resolved.
572631 – Answered Friday.
573995 – Please report; an agent also has reported this bug but it would help if you did as well.
580468 – Please create a new ticket using a different e-mail address so we can assist you.
582133 – Still being processed. Please see this thread.
587421 – Still in processing or review. (There appear to be a couple of issues; you should hear soon.)
595847 – Under review.
589334 – Under review.
602805 – You deleted your chars for a free world transfer and we are not able to reverse that process.
584061 – You’ve asked about changing game worlds. See this article: http://wiki.guildwars2.com/wiki/World#Transferring

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 15 May 2014

576479 – Resolved.
592117 – Resolved.
594234 – Resolved.
597272 – Resolved.
599753 – Resolved.
600234 – Resolved.
600710 – Resolved.
601116 – Resolved.
602424 – Resolved.
606761 – Resolved.
608361 – Resolved.
554090 – Resolved.
597151 – Resolved.
603124 – Resolved.
603883 – Resolved.
609799 – Resolved.
611494 – Resolved.
612731 – Resolved.
40713 – Resolved.
595319 – Resolved. (Also 595432)
572074 – Resolved. The gems were added to your balance, as explained in the ticket.
591458 – Resolved. Four tickets. Please do not submit duplicate tickets.
601110 – Resolved. Four tickets. Please do not submit duplicate tickets.
580408 – Resolved. Two tickets. Please do not submit duplicate tickets.
595963 – Answered today.
581258 – Answered today.
583051 – Answered today.
583884 – Answered today.
584061 – Answered today.
584189 – Answered today.
600091 – Answered today.
608549 – Answered today.
612296 – Answered today.
606009 – Answered today.
589228 – Answered today.
597954 – Answered today.
605312 – Answered yesterday.
583362 – Answered Tuesday.
603299 – Answered Tuesday.
602837 – Answered Tuesday.
561120 – Should be resolved today.
606549 – Have you submitted eight tickets about this? If not, then it seems clear your e-mail account is insecure. Please write support from a new, secure e-mail account and include the ticket numbers of those you submitted in the subject line.
609026 – In queue for review or processing.
578360 – In queue for review or processing. Thanks for yesterday’s update.
587162 – In queue for review.
594539 – In queue for review.
595827 – In queue for review.
576496 – Please report; an agent also has reported this bug but it would help if you did as well.
Kirimitsu.2049 – Please see this thread.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 19 May 2014

585161 – Resolved.
589736 – Resolved.
609210 – Resolved.
612238 – Resolved.
614025 – Resolved.
614025 – Resolved.
613325 – Resolved. Also 404710. Please do not submit duplicate tickets.
617960 – Resolved. Also 615695. Please do not submit duplicate tickets.
615034 – Answered Friday. Please follow instructions in response.
591466 – Answered Saturday.
595827 – Answered today.
603951 – Answered today.
614846 – Answered today. Please ask your wife to submit a new ticket from a different, secure e-mail account.
592918 – Answered yesterday.
596830 – Final answer send on May 10. As explained, further appeals will not be answered.
611002 – Final answer sent on Saturday.
598335 – In queue for review or processing.
598562 – In queue for review or processing.
599030 – In queue for review or processing.
599221 – In queue for review or processing.
600731 – In queue for review or processing.
601885 – In queue for review or processing.
602117 – In queue for review or processing.
602185 – In queue for review or processing.
605252 – In queue for review or processing.
606009 – In queue for review or processing.
609286 – In queue for review or processing.
616782 – In queue for review or processing.
621861 – In queue for review or processing. Also 622065 – *Please do not submit duplicate tickets.
618169 – In queue for review or processing. Please don’t submit a new ticket, just wait for an answer on that one.
606795 – In queue for review or processing. Update 528181 if you have questions.
605807 – Please answer verification questions in Ticket No. 596544.
596928 – Upon review, I believe you got an erroneous response. We’re looking at this again. Thanks for your patience.
Bernie.8674 – We have no ticket from this account. Please click Support above and then Submit a request, providing as much info as possible.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update 20 May 2014

581258 – Resolved.
583051 – Resolved.
606009 – Resolved.
561120 – Resolved.
606549 – Resolved.
578360 – Resolved.
587162 – Resolved.
587421 – Resolved.
614846 – That is a very confusing situation, and I sent it over to see if we can get traction on it. I think you’ll find this is resolved very soon.
610552 – Answered today.
554090 – It appears your e-mail was hacked. Are any of your tickets from a new secure e-mail address? We’re looking into this.
612886 – In queue for review or processing.
613766 – In queue for review or processing.
616877 – In queue for review or processing.
608074 – In queue for review or processing. Thanks for your patience!
616207 – In queue for review.
586422 – Under review.
613325 – You never established you are the owner of the account, as explained in ticket 311950. Update 613325 if you can do so.
613847 – The guild name change was entirely appropriate. No matter how creative you felt the name to be, references to pornography just aren’t acceptable.
609210 – Final answer: The account was used to exploit, and was not compromised. We will not be able to reinstate it.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 23 May 2014

614326 – Resolved.
620060 – Resolved.
608234 – Resolved.
614303 – Resolved.
610552 – Resolved.
616207 – Answered today.
614023 – Answered today.
604393 – Answered today.
613847 – Answered today.
616877 – Answered yesterday.
608074 – Answered yesterday.
613766 – Answered yesterday.
605748 – Answered yesterday. We are not able to provide you the detailed info that you requested. Please consider posting in the BLTC Forum for assistance.
614846 – Answered Monday. I see no updates from your wife since, and we still believe the e-mail account is compromised. Please have her submit a new ticket with this number in the subject line and continue to work with CS on this.
629187 – Seems this is heading towards resolution.
620968 – In queue for processing.
624931 – Still in review.
619692 – In queue for review or processing. Your update from yesterday will be noted.
622116 – In queue for review or processing.
617746 – In queue for review or processing. This appears to be the third ticket about this matter and I believe you’ve already been answered, but an agent will respond.
584087 – Final Answer was given on May 15th.
607815 – Final Answer was given yesterday.
613325 – Final answer sent in Ticket 404710. If you need to do so, create a follow-up ticket and ask for a review.
609210  – The account was involved in exploiting the game, and yet never appears to have been hacked. Please address any further questions in the ticket.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 28 May 2014

626791 – Resolved.
642661 – Resolved.
627781 – Answered 5/26
601952 – Answered 5/26. We cannot assist you because the item does not qualify, as explained.
634568 – Answered today.
612255 – You other ticket was answered today. As explained on 21 May regarding your report, we do not discuss outcomes of our investigations.
596928 – Following up on this.
628319 and 635144 – Following up on this; all your tickets are visible and thanks for sending the new info.
625113 – In queue for review or processing.
614846 – We believe your e-mail account is compromised. Please submit a new ticket (this one is closed) with this ticket number in the subject line and continue to work with CS on this.
635353 – We are not able to remove account upgrades, and that is why we cannot refund the gems you spent on your mistaken purchase. I’m sorry, but there’s no way to remove them, and giving a refund without their removal would have significant negative repercussions.
638010 – Your friend needs to discuss in the ticket. Ownership is in question.
570269 – CS sent you one item. However, we cannot replace your Essence. If it is missing, the agent was correct to ask you to submit an in-game bug report. There’s nothing further we can do for you.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 2 June 2014

641654 – Checking with agent on this.
630552 – Answered May 22. If you did not receive the response, you may wish to make a new, unique e-mail account and submit a new ticket with this number in the subject line.
642436 – Answered May 30.
638920 – Answered May 25. If you did not receive the response, you may wish to make a new, unique e-mail account and submit a new ticket with this number in the subject line.
625113 – I sent a follow-up tonight, as it appears your friend has not received any response whatsoever and I’m sorry to see that. We will look into this!
643539 – I sent a follow-up tonight.
46560 – Under review.
650996 – Under review.
647472 – Under review.
636297 – Final Answer: Provided in March. You were unable to establish ownership of the account, so the matter is closed.
586422 – Final Answer sent today. We are not able to provide you the information you request, but again suggest you visit the forums to gain that info.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 9 June 2014

625113 – Resolved.
624807 – Resolved.
655261 – Resolved. As explained, it takes a few days for processing but you should be fine now.
652690 – Resolved in Ticket No. 654968.
669498 – Resolved. Answered today with as much detail as we’re going to provide.
655526 – Sent over for review by a senior agent today. Sorry for the delay.
658292 – In queue for review or processing.
656560 – In queue for review or processing.
631791 – In queue for review or processing.
637218 – In queue for review or processing.
638920 – It sounds as if you are making progress. We are sorry for the e-mail issues and continue to try to work with ISPs to stop blocking our mails!
643937 – You had blocked our address (the noreply one) as spam back in February. We will get the reset out to you today and it should go through properly.
618169 – You were given a refund on April 19, as explained in Ticket No. 541400. If you have further questions, please update that ticket.
636297 – Please take any further discussion to the ticket. Thank you.
652384 – The agent has responded correctly: We cannot give a refund for account upgrades, because they cannot be rescinded or removed. Sorry.
606795 – As I requested in Mid-May, please update 528181 to request more information. I am concerned that ownership is in dispute. If 528181 is not your ticket, please create a new ticket using a completely different e-mail address.
656302 – The team was unable to verify you owned the item, therefore cannot issue a refund. Please direct any questions to the team via the ticket. Thank you.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 11 June 2014

658292 – Resolved.
670422 – Resolved.
598335 – Answered today.
653398 – Under review.
646613 – I apologize, this was not in the proper queue so I am glad you asked about it. I have moved it and I believe you will receive an answer very soon. Thanks for understanding.
130922-002084 – Apologies but we do not have access to the old tickets. If your husband wishes to discuss this, he will need to start a new ticket and provide the details to the team.
667673 – Final answer sent today. We cannot give access because it does not appear your friend is the legitimate owner of the account.
636297 – You were answered in 404710. You contend that you are providing the proper serial code. We know that you are not. Because you are not contacting us from the associated e-mail address, and because the codes don’t match, we have no confidence that we are dealing with the original account owner. You may update the first ticket if you need to discuss further, but I honestly don’t know how the team can help you with the lack of confirmation of ownership at this point.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 19 June 2014

669126 – Resolved.
663460 – Resolved.
679900 – Resolved.
454726 – Multiple tickets: Please ask your friend to not submit duplicate requests. His request was denied because the person submitting the appeal is not the account owner. (I suggest you post only for players with whom you personally are acquainted to avoid this sort of unnecessary review.)
680304 – We are unable to establish that you are the owner of the account. Please update your ticket if you have questions.
549412 – Please review the response of April 25, and review these articles: https://www.guildwars2.com/en/news/introducing-the-wardrobe-system/ and https://help.guildwars2.com/entries/46419166-Wardrobe
656560 – So sorry for the delay in getting this finalized. RMT was involved. But the good news is that we will be able to take care of this fully, with restoration and all. It’s flagged for action as soon as possible and thank you for your patience!

• Botters, cheaters, exploiters, and those involved in gold sales (RMT) may post here. Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 25 June 2014

690016 – Resolved.
693870 – Resolved.
692210 – Resolved.
693028 – In processing now.
643093 – You closed your ticket saying you no longer needed assistance. Please update the ticket or create a follow-up to discuss with the team.
698308 – We believe the e-mail account is compromised. Please have your friend create a new ticket from a different, secure e-mail account and reference this ticket number in his new ticket.
685948 – Three tickets. Please do not submit duplicate tickets. Our agent responded today on Ticket No. 676829 requesting more information.
694170 – Ownership verification questions sent on 21 June. Once answered, I’m sure an agent can help you.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 30 June 2014

700315 – Answered today.
680084 – Should be answered today.
702756 – Should be answered today.
685073 – Final response was sent on 23 June.
596544 – We would be happy to restore the account, but we asked for your permission on June 22. Please update this ticket to agree and the team will take care of this.
694170 – Your friend did not respond to the verification questions, which were sent out on 21 June. If he’s not getting our e-mails, ask him to create a new ticket using this ticket number in the subject line and using a different e-mail provider.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 2 July 2014

706720 – Resolved.
706865 – Resolved.
695254 – Resolved.
700791 – Answered today.
709190 – I’ve reviewed this and it is still in process. Thanks for your patience.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 3 July 2014

721606 – Answered today on 721606. If you did not receive the e-mail, please read this forum post: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262
712107 – Answered today.
712355 – In queue for processing.
711769 – In queue for processing.
712464 – Please ask your friend to not submit any additional tickets at this time. We will review this situation and respond to him.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 7 July 2014

723365 – Resolved.
711769 – Resolved.
722976 – Answered Saturday.
719200 – Following up on this now. I’m sorry for the delay.
718318 – Following up on this now. I’m sorry for the delay.
715527 – We are sending password resets, but it appears you are not receiving these. An agent will review and reach out to you very soon.
724968 – We are sending password resets, but it appears you are not receiving these. An agent will review and reach out to you very soon.
722932 – Under review
724954 – Under review or in processing.
719879 – As explained in the ticket, you will not receive a response to your e-mail, but we’re very happy that you submitted the report and it will be reviewed!

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 8 July 2014

680084 – Resolved.
700315 – Resolved.
702756 – Resolved.
711769 – Resolved.
712355 – Resolved.
724954 – Resolved.
596544 – Resolved. See Ticket 692696.
719200 – Answered today; under review with apologies for the delay.
724968 – Answered today; an agent will respond to your concerns as soon as possible.
722932 – Answered today.
727138 – Answered today; under review with apologies for the delay.
715527 – I believe this will be resolved today.
716681 – I believe this will be resolved today.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 14 July 2014

Two requests:

• Do not ask for review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

718318 – Resolved.
744205 – Resolved.
712464 – Resolved in ticket 713560. Please ask you friend to not submit duplicate tickets in the future. It appears he submitted 8 tickets on this matter and that greatly slows our processes.
709656 – Answered July 3.
727823 – Final Response send in #718610
735323 – Under review, but this person needs to immediately STOP submitting duplicate tickets. We have received a flood of tickets, possibly from someone who does not own the account.
Jaibas.9312 – Answered on May 24th. Giving, trading, or sharing an account is against the User Agreement, and we cannot help you with this account.
Haxel Rose.5412 – We have not had a ticket from you since February. Please review this thread for assistance: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 15 July 2014

Two requests:

• Do not ask for review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

713560 – Resolved.
Jaibas.9312 – Resolved in ticket 753963. Thanks for updating to let us know.
715527 – We should be sending an update on this situation today.
743638 – I requested a review today.
Haxel Rose.5412 – Thanks for using the in-game report system, but please note that in-game reports, while reviewed daily, do not receive a response.
735323 – Final Answer: As you have been told repeatedly, your account was not hacked. You deleted a character in error and we do not offer account restorations for that situation. Please do not submit any more tickets.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 17 July 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

749494 – Resolved
747706 – Resolved.
715527 – Please ask your additional question within your current ticket.
754149 – This ticket is less than 2 days old. This thread is intended only to check on tickets that have gone three full days without response. Please allow the team time to help you.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 21 July 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

754736 – Resolved
754149 – Resolved
743638 – Answered today in Ticket No. 743332
759837 – This was resolved last Thursday in Ticket No. 759613. If you did not receive the response, please see this thread: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262
762548 – Final answer: You were not hacked. You may not post again.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 22 July 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

765888 – Resolved
750877 – A response was sent on July 15th. If she did not receive the response, please ask her to read this thread: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 24 July 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

750877 – E-mails come from different “sending” addresses. Please read the thread I linked on Tuesday and follow the instructions about writing from a different email address as a temporary means to reach us. I really believe your support responses are simply being filtered and we cannot amend that on our end.
762211 – I am looking into this to ascertain if this is a known issue and how we can handle such issues.
774294 – This ticket was submitted just yesterday. It will be answered as soon as possible.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 29 July 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

766748 – Resolved.
761518 – As updated yesterday, this is still being examined and we hope for a fix soon.
778164 – Answered on Friday. Please update your ticket (respond to the e-mail) if you still need assistance.
781594 – Requested review; it may take a bit because ownership disputes are very sensitive.
750877 – I re-sent the e-mail today.
freya icyian.8192 – There are no tickets in the system from this name. Please provide a ticket number or submit a ticket, as appropriate.
771796 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
765913 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
780117 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
787289 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 1 August 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

789248 – Resolved.
795910 – Resolved.
762211 – I updated two e-mail threads about this internally but so far do not have any new information to share.
793364 – In the queue for assistance. Apologies for the length of time you’re waiting.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 4 August 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

801544 – Resolved
801708 – This ticket is not three days old.
793236 – Final answer provided in 770703
771369 – Final Answer: As stated previously, your account was not hacked. It will remain closed due to use of a third-party program.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 8 August 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

803451 – Resolved
801708 – Resolved
776018 – Resolved
809386 – Resolved
793364 – Resolved
781594 – Resolved
761518 – Resolved
774294 – Resolved
778164 – Resolved
806483 – Known issue, still being worked on.
762211 – Known issue, still being worked on.
64456 – Ticket is still under review.
810545 – Ticket is still under review.
781336 – Final Answer: The account was closed due to an account dispute related to the account’s resale, which is strictly forbidden. It was not hacked by an unknown third-party; the termination will not be reversed.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 13 August 2014

Important:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

64456 – Resolved.
818489 – Resolved.
816866 – Resolved.
827281 – Resolved.
821993 – Resolved.
817700 – An agent is reviewing this.
821062 – Agent responded on Sunday. Please see the sticky thread about e-mail issues if you did not receive that response.
789732 – The team was unable to establish ownership of the account. None of the information provided proved ownership, so they are unable to help. (The non-matching information is not solely related to the e-mail address but to all details on the account.)
820016 – Ownership of the account is in question, As the team explained, they are unable to fulfill your request based on the information provided.
818146 – Final Answer: You do not qualify for a display name change. A single, common name does not pose a security risk.
Waffles.1092 – We have no tickets related to this display name. Please e-mail Support@GuildWars2.com if you are unable to use the “Submit a request” ticket form linked through “Support” at the top of this page.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 15 August 2014

818489 – Resolved.
833637 – Resolved.
833972 – Response sent yesterday; we need more info to help you.
821062 – As explained in 829223, this has been escalated for assistance.
722968 – This is assigned to a specific agent who will try to help you as soon as possible.
796057 – In Ticket #823808 you were asked to submit through the ticket interface. Please do so so the team can assist you.
836478 – This ticket is only minutes old. You may not use this thread until your post is at least 3 full days without resolution.
832706 – This ticket is only 2 days old and you received an update today. You may not use this thread until your post is at least 3 full days without resolution.
Kelkith.7014 The team assuredly did try to help, but none of the information provided was accurate on the account. Wrong name, wrong address, missing credit card, no serial code, etc. Your friend is welcome to discuss in the ticket to explain why this so clearly does not appear to be his account.

Important:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 18 August 2014

835774 – Resolved.
838089 – I have asked an agent to look at this immediately to correct the misunderstanding about the account’s needs.
816409 – In queue for review.
837745 – In queue for review.
831029 – In queue for review.
829223 – In queue for review.
821972 – In queue for review.
Rei.3279 – See my post above.
Kelkith.7014 – See my post above.
Cleat.4726 – See my post above.

Important:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 20 August 2014

838089 – Resolved.
722968 – Resolved.
837745 – Resolved.
837122 – In queue for continued review.

IMPORTANT:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 22 August 2014

838089 – Resolved.
722968 – Resolved.
837745 – Resolved.
831029 – Resolved
830142 – The agent is expecting one final internal process and should be able to help you wrap this up when that happens.
843253 – Agent responded Monday. You need to verify you want a refund, after recognizing the outcomes.
837122 – In queue for continued review.
69969 – In queue for continued review.
68483 – In queue for continued review.
829223 – In queue for continued review.
844340 – Final Answer: Ticket is closed. The account was tied to credit card fraud, as explained multiple times. The account will not be reinstated. Please do not petition on behalf of your friend again; he knows full well what took place.
837122 – You have requested your third account restoration. The team must review this very, very carefully, as they have explained. So we ask for your patience.
Selianna.8263 – I need your ticket number in order to review, please, assuming the ticket is at least three full days old.
simon.3961 – The player who asked you to submit on his behalf is ineligible for assistance, as he well knows. As we say in the notes, you should never submit a ticket unless you know the person very, very well.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.