Guild Wars 2

yanneilucia.5073:

Like most people posting here, I too have an issue with removing the authenticator, however unlike most of you I actually still have the phone and the app. Unfortunately even with everything at my disposal the system is still declining to remove the authenticator. It asks for two generated codes, one old and one new, however when I generate the new code the old one gets outdated and I get an error in the account page saying wrong code. How exactly is this supposed to work? The system was designed to only have one active code yet it asks for outdated codes which it tries to verify and obviously fails because there is a new active code now. What am I missing?

Make sure the device using the authenticator’s time is exactly synced up with your computer’s time. If not, you will encounter an error.

Other than that, you would need to contact the CS Team for assistance. Top/Bottom of Page – Support – Submit a Request.

Good luck.

Hi,

I just purchased this account yesterday. I went to account security and clicked for email authentication. I didn’t get any confirmation and I can still log in to the game or here without any authentication. What did I do wrong?

Thank you