Guild Wars 2

Well, I was restored. They couldn’t even admit that they made a mistake to me in the e-mail notifying me of my account’s changed status. Now it’s, “you’ve been hacked, sorry!” because I can only assume they don’t have a form letter for “sorry we banned you accidentally!”

Well, whatever the case may be, I’m glad it’s over.

Well, my account got Terminated because of a Fraud that purchase a serial key from their website ._. seriously? you let people like that slip away? >_< I mean, you don’t have any idea who are the people buying from you ? It really sucks because i’ve been playing since the Three Days Access and i can’t believe that my account got TERMINATED . I bought my account from a legitimate retail store here in the Philippines and look BOOM. My account is gone. If they don’t solve my case. I’m going to say Goodbye to Guildwars2 soon

Got banned yesterday evening (GMT+1 timezone) for botting.
I was farming with 2 guildies in Cursed Shore. One of them got banned too. He was farming for his T3 cultural norn armor, I wanted abyss dye for my main and some spare cash to be ready for Lost Shores event.
I submitted a ticket right away. [Incident: 121112-002881]

Guess farming is what bots do too, but I have three level 80 characters with exotic gear on the account (plus two lvl 32-33), 100 % map completion, a decent number of WvW kills and pvp rank, Master Crafter title, bank contains plenty of karma jugs, mystic coins and dungeon tokens, etc…Did all (but one) jumping puzzles and currently at over 2.700 achievement points. Don’t think bots have all that.

I’d never bot nor run macros, not even knowledgeable enough to do it. I love the game and I’ve invested quite a lot of time in the account…really hoping someone will look into this and it will get restored as soon as possible. Thanks.

That’s gonna take you some time, leawen. very sad to here that. There timing of banning people is really terrible. The lost shores update is coming, then you’re gonna make a mistake by banning innocent people ? What do you want us to feel ? Terrible ?

Hello, i have a response after 3 days. I’m still waiting for my account to be recovered, but i’m sure they are working hard.

They also said it’s very busy times so my best suggestion is to be patient and DON’T double post.

Banned wrongfully at around 21h50 CET (Central European Time) yesterday for “botting”, submitted a ticket almost immediately after it happened, still no response of any sort from customer service. Should I start to worry? Like the rest of you, I’m really worried about missing that Lost Shores update because of this…and I do feel terrible…

Archituethis.8274:

I have been banned for about 24 hours and have yet to get a response to my ticket. I have come to believe that people are getting randomly banned around the dragon events. I was with 3 guildies in frostgorge waiting for jormag when we got banned for botting. I genuinely hope they are able to resolve these issues before the lost shores event as missing that event would be very frustrating to those of us who are wrongfully banned for botting.

Same happend allso to me at the dragon event

currently 12 hours in after being wrongfully banned for “botting”, no responce, however, when i get up tomorrow morning i will update you all on how they still havent replied, and how much i have no idea what im going to do with my day

23 hours after ticket still no responce

30+ hours and still counting, no responce from support, i feel dissapointed right now, get banned for the thing i didnt do, maybe i cant enjoy the new event with friends.

yep, looks like a hell of a lot of people will miss this event because of this riciculous banning of legitimate players

sadly, it looks like i may end up being one of them, but lets hope for the best right?

Sigh…Anet telling me my account is restored only to find out its still blocked just sucks….i was doing so well trying just to be calm and patient. Then they say your unbanned and my emotions sky rocket and fully excited to play again and just happy in general. then i find myself right back at phase 1 of being banned from the game. = /

Ticket: [Incident: 121109-000304]

This thread is scaring me.
I don’t wanna get banned for something I detest and hate. Botters kill games. And now it looks like the bots are winning yet again. Should I feel safe logging into the game?

i am wondering how many actual boots got ban with all of us… i was baned around 1-2 hours after reporting 3 boots underwater in jormag map. then i went for a dragon. after event i took a break for dinner, when i tried to come back into game – my account was terminated already. CLAP CLAP CLAP for CS shows professionalism on highest level… couple months ago i wouldnt care, prolly just gave up on the game that doesn’t won’t me, but now, after surgery when i am tight to bed for longer time….that was one of few possibilities to escape from reality for me. thank’s for taking it away.
Good product contaminated by bad cutomer service…. how often we see that?

I was ban at Breaktooth’s Waypoint when I try to get fang and only me at that area.
I think the banning system is malfunction.
It is really ridiculous .

Seems to me that people wrongfully banned for botting are slowly getting their accounts restored, however everyone with the fraud issue seems to be stuck forever… In the last almost 20 pages only 1 person posted that his fraud issue got solved ? What’s going on ..

i got my account banned for botting,and i’m playing this game only about 2-3 hours per day for 6 days. never use any bot. i’m hoping my account can be helped

https://forum-en.gw2archive.eu/forum/info/news/Billing-Maintenance-14th-Nov-5-00AM-PDT-13-00-GMT/

Seems like they finally realize something is wrong with their billing system.

at least you have a reason, I do not even know the reason why I have been banned , only know error code 45:6:3:2114. -_-

hopefully arenanet fix thix banned issue’s as fast as they can

So got this today

Hello,

You should now be able to log in using the following information:

Account Name:blah blah blah
Password: some pass they gave me

To update your Guild Wars 2 password to something new, login using your current information at https://account.guildwars2.com/ and follow the steps below:

1. Click on the “Edit Profile” link on the left hand side of the page.
2. Under “Change Password,” enter the current password, as well as a new password in the New Password and Confirm Password fields.
3. Click “Save Changes” to complete the password change.

Also, be sure to read the important information provided by the link below to help ensure the security of your account:

Title: Security FAQ
URL:

If you have any other issues or questions, please let us know.

Kind regards,
The Guild Wars 2 Support Team
https://support.guildwars2.com

I follow all the instructions and then nothing. Same error as before. I hope my update to my ticket is seen and they have not completely closed out my issue.

justice.8391:

at least you have a reason, I do not even know the reason why I have been banned , only know error code 45:6:3:2114. -_-

It always shows a reason when you try logging in. Does it show banned due to an account issue ?

justice.8391:

at least you have a reason, I do not even know the reason why I have been banned , only know error code 45:6:3:2114. -_-

that error code is botting reason, i have same problem as you, submit ticket if u dont bot or using 3rd program.
I hope they can fix their false banned and restore our account before new event release. its really suck when we got false banned near event time come out.

I’m well and truly kittened (see what I did there) off – I have never used macros or bots programs and get this error that I’ve been banned. To top it off the support page is down so I can’t log a ticket!
I love that they are taking a hard stance on botting but kitten me, they need to learn about what is a real bot and what isn’t.
So angry that this has happened right before this month’s content update.
Is there a phone number we can call to sort this rubbish out?

Went to check for update on support page. Support page is down it seems. Get a time out.

Val.8312:

I’m well and truly kittened (see what I did there) off – I have never used macros or bots programs and get this error that I’ve been banned. To top it off the support page is down so I can’t log a ticket!
I love that they are taking a hard stance on botting but kitten me, they need to learn about what is a real bot and what isn’t.
So angry that this has happened right before this month’s content update.
Is there a phone number we can call to sort this rubbish out?

Sorry Val but there is no phone number for Anet. There is a phone number for NCSoft office in Texas (parent company to ArenaNet) it is (512) 225-6359 All they will tell you is that “If you made a ticket then it’s in queue to be resolved soon.” I have been waiting for this to be resolved since 11/09/12. I have already filed a complaint with the better business bureau in Austin, Texas to get my money back. GW2 is a game for me, not a life style or anything that really matters. Simply put: If I cannot play the game then I must have a refund for the services not provided by the Terms of Use according to the obscene rules and regulations from this company. So go do your diligent duty and search for the b b b and file your complaint with an official agency and get your money back, then you can decide if you will spend it on a new account or buy a full tank of gas instead… I go with a carton of smokes myself, hence the smokes don’t band me wrongfully.

I honestly don’t see the issue with this. I poked fun out of a gold farmer, now my account is gone. Just check the chat logs, it’s honestly not that hard. I have never seen such incompetent tech support. It looks like they’re content to sit and laugh at our problems. I want my character back, and so do many others. In short, Anet, I am disappoint.

Badtaste Bear.7946:

Val.8312:

I’m well and truly kittened (see what I did there) off – I have never used macros or bots programs and get this error that I’ve been banned. To top it off the support page is down so I can’t log a ticket!
I love that they are taking a hard stance on botting but kitten me, they need to learn about what is a real bot and what isn’t.
So angry that this has happened right before this month’s content update.
Is there a phone number we can call to sort this rubbish out?

Sorry Val but there is no phone number for Anet. There is a phone number for NCSoft office in Texas (parent company to ArenaNet) it is (512) 225-6359 All they will tell you is that “If you made a ticket then it’s in queue to be resolved soon.” I have been waiting for this to be resolved since 11/09/12. I have already filed a complaint with the better business bureau in Austin, Texas to get my money back. GW2 is a game for me, not a life style or anything that really matters. Simply put: If I cannot play the game then I must have a refund for the services not provided by the Terms of Use according to the obscene rules and regulations from this company. So go do your diligent duty and search for the b b b and file your complaint with an official agency and get your money back, then you can decide if you will spend it on a new account or buy a full tank of gas instead… I go with a carton of smokes myself, hence the smokes don’t band me wrongfully.

lol – cheers Bear but I don’t think the BBB covers us down under. Besides, I don’t want my $70 back .. I want my kitten account back.

On a positive note the support page is up and my ticket it now in ….. now to wait for my blood pressure to go down

Val.8312:

Badtaste Bear.7946:

Val.8312:

I’m well and truly kittened (see what I did there) off – I have never used macros or bots programs and get this error that I’ve been banned. To top it off the support page is down so I can’t log a ticket!
I love that they are taking a hard stance on botting but kitten me, they need to learn about what is a real bot and what isn’t.
So angry that this has happened right before this month’s content update.
Is there a phone number we can call to sort this rubbish out?

Sorry Val but there is no phone number for Anet. There is a phone number for NCSoft office in Texas (parent company to ArenaNet) it is (512) 225-6359 All they will tell you is that “If you made a ticket then it’s in queue to be resolved soon.” I have been waiting for this to be resolved since 11/09/12. I have already filed a complaint with the better business bureau in Austin, Texas to get my money back. GW2 is a game for me, not a life style or anything that really matters. Simply put: If I cannot play the game then I must have a refund for the services not provided by the Terms of Use according to the obscene rules and regulations from this company. So go do your diligent duty and search for the b b b and file your complaint with an official agency and get your money back, then you can decide if you will spend it on a new account or buy a full tank of gas instead… I go with a carton of smokes myself, hence the smokes don’t band me wrongfully.

lol – cheers Bear but I don’t think the BBB covers us down under. Besides, I don’t want my $70 back .. I want my kitten account back.

On a positive note the support page is up and my ticket it now in ….. now to wait for my blood pressure to go down

Don’t worry, you’ll have plenty of time for your BP to go down while you’re waiting for a response.

i just want to ask you guys why my account got terminated by selling gold for real world money, as you can see my account only got 11 golds and im not selling flooding or advertising the map chat for selling gold thru real money, you can just check my account logs that im just playing spvp always and im rarely farming and all my stuffs that i gather thru daily resources like oris, omnomberries, orean saplings i just sell it thru the trading post. please help me cos i didnt break any policies of a.net and im just here to enjoy the game. thank you and hoping for your reply.

QuantumRubixCube.5961:

I honestly don’t see the issue with this. I poked fun out of a gold farmer, now my account is gone. Just check the chat logs, it’s honestly not that hard. I have never seen such incompetent tech support. It looks like they’re content to sit and laugh at our problems. I want my character back, and so do many others. In short, Anet, I am disappoint.

This is exactly the same reason i got banned for. I’ve been farming Cursed Shore for weeks 12 – 16 hours per day, with a culture set worth 110 Gold.

100% completion, 250 Ecto’s and much, much more. Than 3 days ago when i woke up, it said I got permanent banned for botting.

I’m telling you that they were this close of giving me a heart attack. The most disrespectful behavior i’ve ever seen in my life.

Now i know that there is something really fishy going on. And i got a strong feeling it wasn’t even Anet, but the botters or a specific person who readed something via chat logs, spying on people.

If it was done automate through the number of reports, than i suggest better talk to people of who you think is a bot, instead of sweeping Penti and Shelters while taking innocent people with it.

so would just like to know why my account has been terminated because i do not bot do not use any assited programs do not use macro’s the only thing i can see my being banned for is farming for corrupted loadstons because i dont really talk to other players because im watching movies while i do it which i don’t think is against the rules all i did was try to farm corrupted loadstones for the shortbow recipie for the mystic forge so i don’t know why you guys have terminated my account but it would be nice if i could have it back because i have not broken ur rules or even recieved an email from you guys saying it has actully been terminated or any given reason to why it has been terminated
and i have sent a ticket in it seems im not the only person having problems of accounts being banned for no reason would like a resoloution to this problem and even you guys look into who you are actully banning because so far it seems you are doing a good job at banning customers playing by the rules set up by your company

Well I was just banned yesterday, i went to dinner, left AFK on login screen, and when i come back I see that i had been kicked from the game for accusation (really didn’t read cuz i thought it was the “disconnection due to unactivity”, althought i had been 15 minutes out), when i try to log back, “your account has been terminated due to botting,….”, I never in my life used a bot system/macro nor anything. And just when I was farming orichalcum hard for the new update and the new UNIQUE event that will be on 18th, they kitten me like this…

And getting more sad every hour, seeing guys without a respones from weeks ago…Does that mean i won’t get to do the unique event? They will delete my champs when i take back my account? what?

im just hunting jormag, tequatl, shaterer earlier and in the middle of the fight. boom! account got terminated how can i sell golds for real money if my char account only got 11 gold. LOL.

@uking
This thread is not the official support thread. You will have to send in a ticket to get your issue solved. They don’t take care of in-game issues here on the forum.

Dire Wolf.4530:

Well I was just banned yesterday, i went to dinner, left AFK on login screen, and when i come back I see that i had been kicked from the game for accusation (really didn’t read cuz i thought it was the “disconnection due to unactivity”, althought i had been 15 minutes out), when i try to log back, “your account has been terminated due to botting,….”, I never in my life used a bot system/macro nor anything. And just when I was farming orichalcum hard for the new update and the new UNIQUE event that will be on 18th, they kitten me like this…

And getting more sad every hour, seeing guys without a respones from weeks ago…Does that mean i won’t get to do the unique event? They will delete my champs when i take back my account? what?

They won’t delete your characters unless it was hacked. I know how you feel and it sucks. All you can do is make a calm ticket (Not like me) and wait for them to respont. Mine took 3 days, and still waiting for it to be recovered.

I have to admit, though I know there are some people protesting their innocence in this thread who are completely guilty there have been enough accounts restored that I worry.

In fact, My ranger is almost level 70 but I’m not sure I want to take her into the farming areas to get her to 80 until after this all settles down for fear of getting falsely banned because I was near a group of botters.

lol now my penalty is due to botting this is weird how can i bot inside spvp matches. im not even using macros. i only used gamebooster for my game to run smooth. seriously a.net must be joking or finding some excuses.

You know how ANet is claiming the bans aren’t coming from an automated system?
Please read this thread and try to justify that statement.

Unless either the entire 38 page thread is lying. Which is HIGHLY unlikely.
Or those people in charge of banning so-called bots should all be fired and replaced. Because it’s pretty obvious they’re bad at their jobs.

Banned on 11/10 for being AFK.

I have to admit I’m a little worried about what’s to come. I too was also falsely accused and was hit by the bot ban wave on Saturday (11/10). I worries me to see that just a few hours ago days later people are still getting banned. Who’s to know that this sort of thing won’t happen again once we get our accounts back. I was thinking of buying some gems from the GW2 store but now have some serious doubts and don’t really feel secure / safe giving ArenaNet anymore of my hard earned money.

Ok, so this is the third day of being banned for me. I’m trying to be patient, but I have yet to receive even a single response or status change on my ticket. At the very least after being banned, while being innocent, they could review my ticket or let me know they have already with an e-mail that they’re in the process of it. =[

squall.7093:

Ok, so this is the third day of being banned for me. I’m trying to be patient, but I have yet to receive even a single response or status change on my ticket. At the very least after being banned, while being innocent, they could review my ticket or let me know they have already with an e-mail that they’re in the process of it. =[

Squall it took me slightly more than 3 days for a response. I had to fill some information, and my login status changed.

They are still recovering my account, but at least i don’t see the message of permanent banned for botting anymore, which scared the crap out of me.

Still nothing … does anybody have the same problem with ban from boting when they where in cursed shore ? And someone lucky to have the ban clean ? Is there any problem with that area ?

My account has been restored after 3 days. However what initially started of as a ban for “inappropriate behaviour” then changed to “botting” has now been changed to “hacked”, yet nothing was taken from my account and I’m still in the same spot I was when I was banned. Don’t get me wrong though I am more than happy to have gotten my account back but it’s obvious that I wasn’t hacked my password was very strong, unique and different to my e-mail one and I also got no notifications that anyone was trying to access my account from a different IP, in light of this what prevents them from banning me again? I am afraid of going to Orr right now.

well -_- hello there A-net triksters(nb-IMHO!!).
my ticket is
121113-001853

What’s also interesting is, in a different thread Gaile mentioned that “innocent people are not often get caught in the bot net” and that we have “[met] a series of parameters that determine [we] were botting.”

Judging by the majority of the posts here, it would be to my understanding that either A). those parameters are far too board
B). the “parameters” really are nothing more then a random scan regardless of what arenanet wants to tell us and the system is either poorly coded or broken.

In either sense, the point remains the same. People days after the initial incident are still being banned which means nothing is being done to remedy the initial cause, and it saddens me to say, but it looks like there are going to be a lot more bans before anything is actually done.

Dark Revan.7634:

what prevents them from banning me again? I am afraid of going to Orr right now.

I have question is anybody here was rebanned? I mean not because of CC problems I know there are rebans in this case but those who was just playing the game and was accused of botting and permabanned beause of that. I am asking because I also do not know what to do. Play or wait for expansion.

Thx

Dark Revan.7634:

My account has been restored after 3 days. However what initially started of as a ban for “inappropriate behaviour” then changed to “botting” has now been changed to “hacked”, yet nothing was taken from my account and I’m still in the same spot I was when I was banned. Don’t get me wrong though I am more than happy to have gotten my account back but it’s obvious that I wasn’t hacked my password was very strong, unique and different to my e-mail one and I also got no notifications that anyone was trying to access my account from a different IP, in light of this what prevents them from banning me again? I am afraid of going to Orr right now.

Glad to see one of the more active people in this topic to be unbanned. Still am waiting for help on my ticket regarding my “fraud” when directly buying off the official site. Very close to my 1 week ban now. And I’ve had the game only 2-3 days longer than that. xD;

It doesn’t seem like they are restoring accounts based on the order of when the tickets were submitted, because I have noticed that others that have posted after me for the same reason as me have been restored. But I do think they are trying to get to all of the tickets with a three day turn-around which hopefully bodes well for me because I will hit the 72 hr mark at about 2-3:00pm PST today at which time I will post in the other 72hr thread. Good luck to you all real players hope to see you in game soon!

Dime Baggins.1058:

It doesn’t seem like they are restoring accounts based on the order of when the tickets were submitted, because I have noticed that others that have posted after me for the same reason as me have been restored. But I do think they are trying to get to all of the tickets with a three day turn-around which hopefully bodes well for me because I will hit the 72 hr mark at about 2-3:00pm PST today at which time I will post in the other 72hr thread. Good luck to you all real players hope to see you in game soon!

I don’t know what order the tickets are being done in but yesterday someone got their account back after 12hours of being banned. I had to wait 3 days and so far I have seen the average amount of time is 2-4 days, for the “botting” issue anyway.