Guild Wars 2

FlamingFoxx.1305:

That is a new feature in El Capitan. It’s separate to the USB booting that is available on all macs without a disc drive. Though the feature may actually not carry across to 2011 MBP’s, I would assume it does however. It’s software based, rather than EFI/hardware based.

If it does work on 2011 mbp’s that sounds very promissing

I don’t think that all of us who can doing a swap to bootcamp is the solution to this, though. They advertise a working mac client, but they don’t actually have one. They knowingly sold us a broken product in the form of HoT and the core game had been in terrible shape for the last year and a half or more.

This is an ongoing issue of complete neglect of the mac client.
https://forum-en.gw2archive.eu/forum/support/support/Client-crashes-during-heavy-graphic-fights/first#post4447940

ananda.5946:

I don’t think that all of us who can doing a swap to bootcamp is the solution to this, though. They advertise a working mac client, but they don’t actually have one. They knowingly sold us a broken product in the form of HoT and the core game had been in terrible shape for the last year and a half or more.

This is an ongoing issue of complete neglect of the mac client.
https://forum-en.gw2archive.eu/forum/support/support/Client-crashes-during-heavy-graphic-fights/first#post4447940

I agree completely with you. If that’s what they meant by mac support, they are intentionally misleading the customer.
That thread is another example of how incapable they are in giving actual feedback and fixes… Yesterday i crashed twice on edge of the mist, and that’s when i can play the game, because most of the time the game’s fps somehow goes bananas and is unplayable.

The replies from devs are just sad… “no exciting news yet” and that was over 1 year ago!
In 3 years i haven’t gotten a single exciting new from anet

I paid $100.00 for this expansion, including the $60 or so I paid for the core game 2 years ago. Now I played the DS map for the first time, and crashed 3 different times with boss fights and on the last battle with Mordremoth, I was disconnected and couldn’t join the map again because it was full. All the work i put into the map taken away from me because of the mac client issues.
Some of us can’t move to Window’s machines or run bootcamp.

Please, please, please, fix this! I really want to recommend this game, but I’m starting to regret my purchases.

Signed, a very frustrated customer.

goodbeerhunting.8942:

It’s a little disheartening, but I guess I understand why people still think changing config settings for an X11 driver that isn’t used has an effect (look at the “GraphicsDriver” setting. Cider uses a quartz-based driver, not X11.)

Yeah, I thought that was odd… Don’t know what to tell you, though, it made a definite difference on my system. Maybe there was a patch in between runs that I didn’t notice.

goodbeerhunting.8942:

It would be more helpful if they’d turn on the memory debug overlay so they could see when the client was almost of VM address space, and switch zones to free up some space and delay the inevitable crash.

You can do that in the config file. I’m not quite sure how to interpret the data, though, since it’ll say that there’s 2.1GB worth of allocations in 1.8GB of RAM (not a typo) as soon as GW2 launches. Seems like it’d insta-crash if that was the case… <insert joke about lag here>

Give me my money back.
SELLING A FAULTY PRODUCT AND TELLING THE CUSTOMERS IT WORKS FINE IS A LIE AND MISLEADING.
There is no mac forum
There is no mac developer
no news no nothing
just silence, while they rob you of £100

fwiw, I’ve had a broken GW2 for quite some time. It would show up in the dock but no GW2 window would ever appear.

Checking activity monitor shows it just hanging, not doing much.

This is how I fixed my issue:

1. Use Finder to browse to ~/Library/Application Support/ (can use CTRL-SHIFT-G shortcut)
2. Rename “Guild Wars 2” to “Guild Wars 2-backup”
3. Launch Guild Wars 2 and it works

I don’t know if this causes other side affects, but at least now it boots and is downloading heart of thrones. If you have to, you can always restore the backed up “Guild Wars 2” folder.

Thank You Nosis Tarunda.5741 I had the same problem since sunday and your fix worked for me

Mac gaming is not going well, even Blizzard cancelled Overwatch’s Mac version.
If they wanted a realy Mac client they would have to get it ported by professionals.

Xillllix.3485:

Mac gaming is not going well, even Blizzard cancelled Overwatch’s Mac version.
If they wanted a realy Mac client they would have to get it ported by professionals.

Well the word on the cancellation was “Macs couldn’t handle it.” Well the actual quote is …

“Currently with the technology behind Macs and the way Overwatch runs it’s just too challenging for us at this point to support it.”

I simply cannot understand why we don’t get an official reply detailing exactly whats what.
This thread is getting bigger and bigger.
It is a disgrace how the problem is being handled
A-Net has yet to release raids etc so i can’t see mac players being addressed anytime soon.
once they’ve got the kinks out of their already buggy windows client (which will take a good year as far as I’m concerned) maybe then they will turn to the mac community.
But that is just wishful thinking, 3 years old.
Ive spent money on this game, not only for the expansion but within the game, funding the development of a mac client and future expansions. just like the ever growing mac community.
but we don’t get replies, we aren’t given reassurances.
A-Net has mislead an enormous amount of people, and continue to do so with false advertisement and blatant ignorance

Haze.9647:

I simply cannot understand why we don’t get an official reply detailing exactly whats what.
This thread is getting bigger and bigger.
It is a disgrace how the problem is being handled
A-Net has yet to release raids etc so i can’t see mac players being addressed anytime soon.
once they’ve got the kinks out of their already buggy windows client (which will take a good year as far as I’m concerned) maybe then they will turn to the mac community.
But that is just wishful thinking, 3 years old.
Ive spent money on this game, not only for the expansion but within the game, funding the development of a mac client and future expansions. just like the ever growing mac community.
but we don’t get replies, we aren’t given reassurances.
A-Net has mislead an enormous amount of people, and continue to do so with false advertisement and blatant ignorance

Truth be told, they haven’t given a crap about us in 3 years, and it wont be today, nor next year, or the year after that.

Our client is falling apart. Still, they make a 64bit client for windows users. They already have a good functioning client, even if its 32 bit they get to play on at least medium settings without crashes or terrible fps, which is completely opposite on our side.

In 3 years I’ve heard inumerous times they were looking at the client and fixing things but there was no timeline.
3 YEARS AND STILL NO **** TIMELINE!

They take our money and invest on the windows client. Just talking about it gets me all worked up and I’m already angry just by typing what every mac user feels.

3 years: close mac only part of forum (never had a mod specialist there to assist us); Our problems get burried over here because of windows threads; this thread has a month and all we got is the same lame excuse they have been giving us since launch!

They make 2 clients for windows users and give us this piece of 3 year outdated crap!

BDave.9386:

goodbeerhunting.8942:

It would be more helpful if they’d turn on the memory debug overlay so they could see when the client was almost of VM address space, and switch zones to free up some space and delay the inevitable crash.

You can do that in the config file. I’m not quite sure how to interpret the data, though, since it’ll say that there’s 2.1GB worth of allocations in 1.8GB of RAM (not a typo) as soon as GW2 launches. Seems like it’d insta-crash if that was the case… <insert joke about lag here>

If you turn on the memory overlay, the only line you need to keep an eye on is Virtual Address Space Left. You’ll notice this value drops as you play and new textures and models are mapped. In high-traffic areas (world events, wvw zergs, pvp lobby, LA, etc.) you’ll blow through this quickly. Using generic models (lowest model quality) will slow this, but eventually you will run out of VM space and crash.

When this gets down below 100 MB free, you might want to think about switching zones. This will free up ~500 MB of space (assuming it’s to a different zone.)

When it gets down below 60 MB free you could crash on a zone or character change. Bringing up the map will chew through this as well. It’s also possible to crash on quit here. You might notice graphical glitches here as well, like the background of the character selection screen goes all black.

One tip that might help after a crash:

If you can’t get rid of the modal dialog box that comes up after a crash to close the client, open up the terminal app (use spotlight) and use this command: killall cider

That should force cider to quit and close the game window and dialog box. You can also ssh / telnet in if you’ve opened that access and kill cider from a remote shell (from your phone, etc.) Saves a hard reboot in some cases.

Dear A-net,

I would be extremely appreciative to see a formal post concerning the issues the mac community are having with the game.

It is clear that the mac post below has been gathering more and more attention (from us) but has yet to have grabbed the attention of the developers.

Merging the Mac forum and Windows forum has led to our issues being drowned out.

Do we have a dedicated mac developer amongst the A-net team?

Cheers for now,

a disgruntled mac user.

I have a new issue with the Mac version. Now when I launch the game the screen freeze once in game. I have to alt-tab in and out multiple times to get it working again. Really strange.

Just a few days ago, there was a Dev post about the Mac client. If you’ve not yet seen it, you can find it in the Dev Tracker.

Good luck.

Thank you, found it

Inculpatus cedo.9234:

Just a few days ago, there was a Dev post about the Mac client. If you’ve not yet seen it, you can find it in the Dev Tracker.

Good luck.

The problem is that they literally have no timeline for a 64-bit client, nor did they give us any information about fixing the current client. -shrug-

But it was something.

^OP asked for a post, I directed him toward one. I stated nothing about how informative it was, or was not.

If you feel your feedback would be helpful, you might consider posting it in the thread that contains the aforementioned Dev post.

Good luck.

Ok, I know playing on a Macbook (and not bootcamped) is not the best option, but as of the last month or so I can’t seem to play longer than 10-15 minutes before a server crash, host crash, or network disconnection. I’ve checked my network – no issues there. I mean I was used to it crashing every once in a while, but now I can barely play. It seems to have come from the last patch, but I’m not sure. Is anyone else on mac experiencing anything similar?

- Ok, and seriously, why is the mac client not out of beta after 3 years?! Get moving!!!

Your pain, it is my own.

The game ran very well for me on my Mac with no issues whatsoever. Then, around the time the Silverwastes became a thing, the game would crash every two hours or so, especially if the map was heavily populated. Often, the game would fail to load textures, and characters would appear transparent or oddly-colored, and then the game would crash.

Lowering the graphics settings made this better. Lowering the number of characters on screen at a time, texture quality, draw distance, etc. That gave me more time to play before the game eventually crashed.

After the Halloween patch, everything got much worse. I can’t play on any of the HoT maps without crashing after fifteen minutes or so. I crash on maps where I previously never had any issues. Graphics settings seem to have no effect.

It’s not just a Mac issue. It appears to affect PC users too, although not as much. I have heard it’s a memory leak issue, or because the servers are 32-bit, or a few other explanations. I’m not sure what the problem is, but I sure hope it is fixed soon. I really enjoy the game, and I’d enjoy it even more if it didn’t crash so often now.

Edit: They are testing a 64-bit Windows client that will hopefully solve or improve these issues. The bad news is that there is no such client yet available for the Mac. I am hoping we’ll see one relatively soon.

Kraynix.8917:

Ok, I know playing on a Macbook (and not bootcamped) is not the best option, but as of the last month or so I can’t seem to play longer than 10-15 minutes before a server crash, host crash, or network disconnection. I’ve checked my network – no issues there. I mean I was used to it crashing every once in a while, but now I can barely play. It seems to have come from the last patch, but I’m not sure. Is anyone else on mac experiencing anything similar?

- Ok, and seriously, why is the mac client not out of beta after 3 years?! Get moving!!!

I’m getting these quite often as well. But as painful as it sounds, i rather have this instead of fps jaggering the entire gameplay.

It’s funny how we never manage to get a fully working client, we have to choose which bug is more acceptable than the other and learn to play with it.

I for once managed to finish a night time VB event (the dragon at the canape was major lag, probably 5 fps) i was already accepting my fate of being crashed as the event finished, luckily me it wasn’t that time.

As of early January this year, I have been unable to even open the Mac client. This is not the issue where the icon shows up in the dock but doesn’t load. The icon pops up and vanishes almost instantly. When checking the activity monitor, it’s apparent there are no Guild Wars 2-related processes running.
Deleting plist files and dat files and whatever never helped and even reinstalling the game hasn’t changed anything. I’d sort of given up but wanted to give it another try every now and then because I really enjoyed this game (and was able to play it without any huge problems for over a year before this problem started occuring)

After a year of the exact same error, someone in support finally managed to tell me there’s a problem with the executable files – that is to say, the GW2.exe file wrapped inside of the GW2 app. How the problem gets in there, even from a brand new installation from a brand new downloaded .dmg from the website, is beyond me, but I have not yet received any more information.

Come on, dudes, I’ve wanted to hop back into this game for close to a year now and I haven’t even been able to. At this point I’d gladly have a client that crashes every 20 minutes as long as I can get in. I have an MMO urge that I need to fill.

pls fix mac client.
or
open the source and let us fix it for you.
native 64bit will result.
profit.

Mahkno.7593:

pls fix mac client.
or
open the source and let us fix it for you.
native 64bit will result.
profit.

That’s simply not true. If it were true there would already be a 64 bit non-crashing version of GW2 running in Wine or Crossover, both of which are open source communities/technologies which use pretty much the exact same technology as Cider… Porting a game is incredibly difficult.

To think that the gaming community could somehow produce a native OS X OpenGL version of a Direct X game is beyond ridiculous. That requires a lot of money and coding and upkeep to ensure that every single change to the game works on both the Direct X and OpenGL version. A gaming community can’t do that…

FlamingFoxx.1305:

Mahkno.7593:

pls fix mac client.
or
open the source and let us fix it for you.
native 64bit will result.
profit.

That’s simply not true. If it were true there would already be a 64 bit non-crashing version of GW2 running in Wine or Crossover, both of which are open source communities/technologies which use pretty much the exact same technology as Cider… Porting a game is incredibly difficult.

To think that the gaming community could somehow produce a native OS X OpenGL version of a Direct X game is beyond ridiculous. That requires a lot of money and coding and upkeep to ensure that every single change to the game works on both the Direct X and OpenGL version. A gaming community can’t do that…

no, it is true.

the open source community is more competent that you think and history has proven this. skilled people, invested and believing in what they’re doing, don’t need hierarchical/corporate constraints to produce amazing things.

free your mind, friend.

So, in the end, to answer the question “Can we please get a working Mac client?”, we’ll take their silence as a clear “No”.

Plus: “However, we will continue selling it”.

Nice!

Mahkno.7593:

FlamingFoxx.1305:

Mahkno.7593:

pls fix mac client.
or
open the source and let us fix it for you.
native 64bit will result.
profit.

That’s simply not true. If it were true there would already be a 64 bit non-crashing version of GW2 running in Wine or Crossover, both of which are open source communities/technologies which use pretty much the exact same technology as Cider… Porting a game is incredibly difficult.

To think that the gaming community could somehow produce a native OS X OpenGL version of a Direct X game is beyond ridiculous. That requires a lot of money and coding and upkeep to ensure that every single change to the game works on both the Direct X and OpenGL version. A gaming community can’t do that…

no, it is true.

the open source community is more competent that you think and history has proven this. skilled people, invested and believing in what they’re doing, don’t need hierarchical/corporate constraints to produce amazing things.

free your mind, friend.

Except that open source community already exists and in the last three years has not managed to produce anything beyond what the devs have produced… For console games maybe that would be a possibility, but not for an MMO, they simply don’t have the userbase to warrant that kind of large scale development nor to upkeep it. If creating an OpenGL version of a game was as easy as you seem to think of it then we would have already seen native porting communities popping up for really popular RPG’s etc. We don’t see that happen because anyone who can actually recode directX games into OpenGL is going to want to be paid for it. Your idea is very nice and utopic, but its not really how the world runs. That’s precisely why we have game development studios and publishers. Large scale AAA game development takes money. Lots and lots of it.

Be realistic…

check out Ryzom and imagine that on a larger scale.
or don’t… enjoy your chains.
gg.

Mahkno.7593:

check out Ryzom and imagine that on a larger scale.
or don’t… enjoy your chains.
gg.

You’re talking about a far simpler game form 2004 running on an entirely different engine that clearly isn’t confined by the limits of DirectX… Apples and Oranges are not the same thing. Ryzom also isn’t a AAA game produced by a large development studio, nor is it a mainstream game. It is a niche game appealing to a niche group with niche interests.
Ryzom’s entire file base is contained within 13GB’s. That’s not a whole lot.. It’s far less of a complex game than GW2. The end use for GW2 has access to about 25+GB’s worth of data. The actual file base will be far far larger.

FlamingFoxx.1305:

Mahkno.7593:

check out Ryzom and imagine that on a larger scale.
or don’t… enjoy your chains.
gg.

You’re talking about a far simpler game form 2004 running on an entirely different engine that clearly isn’t confined by the limits of DirectX… Apples and Oranges are not the same thing. Ryzom also isn’t a AAA game produced by a large development studio, nor is it a mainstream game. It is a niche game appealing to a niche group with niche interests.
Ryzom’s entire file base is contained within 13GB’s. That’s not a whole lot.. It’s far less of a complex game than GW2. The end use for GW2 has access to about 25+GB’s worth of data. The actual file base will be far far larger.

because every large code base started large? because open source development hasn’t proved itself capable of developing and maintaining (and innovating) large and sophisticated projects?

i’ll leave this thread because it’s derailing that fact that we still don’t have a properly working mac client , but the fact of the matter is that i feel sorry for you and your fear and negativity and your clinging onto a dead way of thinking about software development.

fter reading this thread, it is saddening to know there are a whole bunch of people like me. If so many post in the MAC support forum doesn’t change anything, i don’t know what will. It was my favourite game for the past 2 years till HoT. I should go back to Blizzard and oo yea, the new starcraft is out .

My previous threads:
“This sucks. I never had any problems with pre-HoT. Now after buying the expansion, my client crashes 3,4 times in a hour.

This is very frustrating!!! ANET, i know you are reading this. We are your loyal customers too, regardless of the OS."

At least it’s good to know our audience isn’t so small as i expected =)

FlamingFoxx.1305:

Mahkno.7593:

pls fix mac client.
or
open the source and let us fix it for you.
native 64bit will result.
profit.

That’s simply not true. If it were true there would already be a 64 bit non-crashing version of GW2 running in Wine or Crossover, both of which are open source communities/technologies which use pretty much the exact same technology as Cider… Porting a game is incredibly difficult.

To think that the gaming community could somehow produce a native OS X OpenGL version of a Direct X game is beyond ridiculous. That requires a lot of money and coding and upkeep to ensure that every single change to the game works on both the Direct X and OpenGL version. A gaming community can’t do that…

I think the “it” in FlamingFoxx’s post referred to the game client, not Cider. And, in this case, you’d only have to worry about OpenGL (or, more likely, Metal, since that’s way better for multi-threading). Despite the shared “X”, MS hasn’t (and almost certainly never will) released DirectX on OS X.

Mac client still completely broken. We were knowingly sold a non-functional product and they are still selling it as though it works. How about some formal statement about the mac beta and how you plan on making amends to all the people to whom you purposely sold a non-functional product?

Anet has the worst customer service I’ve ever seen. I really enjoyed the game, but the last couple of years and now this have really put a bitter taste to it. I can’t be alone in feeling that way, either.

ananda.5946:

Anet has the worst customer service I’ve ever seen. I really enjoyed the game, but the last couple of years and now this have really put a bitter taste to it. I can’t be alone in feeling that way, either.

That comments actually not that fair. Arenanet has really great customer support and they are always quick to try and help solve people’s problems. They have awful OS X/dev support though. Customer Support staff can’t be expected to somehow solve problems that all stem from Cider being awful, CS aren’t dev’s, they’re just people with a knowledge of how to work around common problems people face or who can fix account related issues. The issues with the OS X port aren’t things they can work around. The CS do their best :/

If you want to point fingers at anyone then point them at the devs and the higher ups who make decisions based on numbers and profits that lead to a lack of a better OS X client.

NOTE: Wall of text ahead.

I know what I’m about to run will be no replacement for a real native Mac client and doesn’t exclude the need for a native Mac port but, if you know your ways around Mac maybe you can try the Windows version of the game with Wine-Staging link: http://www.wine-staging.com/

I say this because I’m a Linux user and in a sort of way I understand everybody’s frustration with crashes and poor performance, even worse (in my case) there is no official Linux support from ANet for GW2 so I’m literally on my own. However this didn’t stop me from playing the game on my OS of choice.

Thanks to Wine-Staging I am able to play the game at medium-high (shadows completely off though) settings at 35-60+ fps in most outdoor areas (heavy player events goes down to mid 20’s), dungeons flow at different frames depending on what’s going on the screen but it’s mostly a playable 45 – 50 or more (if I disable the limiter it can even reach the 80+), and finally large events Tequatl to name one, where most people tend to crash – Medium settings with lowest character model / quality and 0 crashes (with 64bit client), With 32bit one the events are doable but require all graphics set to lowest and a restart of the client before doing these events (mind you prior to the 64bit client I had to do this everyday for Tequatl). I can even run 2 clients at once and they’d still maintain a playable 30+ fps each in most areas without crashing. – (Please note that performance may vary depending on your specs, you can find my system specs below for comparison).

All in all I could say that the only thing I’m lacking compared to Windows users is higher graphics detail and a slightly lower performance, otherwise I have none of the issues many people mention on the forums and I’ve been playing GW2 on Linux for well over a year now.

Phew, that was a long write, I apologize for that but I wanted to be a little specific. The Mac client is using Cider which itself is a commercial fork of Wine so basically you’d be just running GW2 through another wrapper here.

Final Notes:

Unfortunately I don’t have a Mac to help you with the installation of Wine-Staging, however if you manage to install it and get the GW2 setup running I can offer some help in tweaking certain settings for optimal performance. You’re welcome to write to me in game or leave a message here, I often check the technical section.

The GW2.dat from the Mac client might work but (sigh, again) I cannot confirm, so be prepared to download the whole client if it does not.

My System Specs -

Main System:
Core i5 4590
8GB DDR3
Nvidia GTX 960
Linux Mint 17.1 MATE Desktop
Second System (Slightly Older and runs the game about 3-5 fps slower than my main):
Core i5 2500
8GB DDR3
Nvidia GTX 760
Linux Mint 17.2 MATE Desktop

FlamingFoxx.1305:

ananda.5946:

Anet has the worst customer service I’ve ever seen. I really enjoyed the game, but the last couple of years and now this have really put a bitter taste to it. I can’t be alone in feeling that way, either.

That comments actually not that fair. Arenanet has really great customer support and they are always quick to try and help solve people’s problems. They have awful OS X/dev support though. Customer Support staff can’t be expected to somehow solve problems that all stem from Cider being awful, CS aren’t dev’s, they’re just people with a knowledge of how to work around common problems people face or who can fix account related issues. The issues with the OS X port aren’t things they can work around. The CS do their best :/

If you want to point fingers at anyone then point them at the devs and the higher ups who make decisions based on numbers and profits that lead to a lack of a better OS X client.

I think it was quite fair. Perhaps you’re specifically referring to tech support and the ticket system as the only outlet for customer service.

The developers have no input on how this issue is handled; why would I be upset with them? They are just doing their job. The silent treatment mac customers get is obviously a decision from high up the decision making tree. These people are the ones who shape the public face of the customer service and experience. They set the policy and the policy is for poor customer service and experience if you purchased for the mac.

Also, on the topic of cider being awful, that’s not really the customer’s issue directly. Internal industry issues are not really our concern. If they couldn’t keep providing a working product, they should have chosen to not sell it. I understand you’re trying to explain why they have a problem. I think we all understand it, but, again, not our problem. They need to either find a different solution or don’t sell something that doesn’t work.

My pure speculation on this is that they made a boardroom decision with accountancy spreadsheets in hand that it was more profit long and short term to sell a non-functional product and try to ride it out with various stalling methods and vague comments as a tactic than to risk losing the mac revenue stream by (temporarily?) discontinuing service.

Anyway, it’s terrible customer service in my opinion (and, I am sure they know it). Also, the mac client still crashes every 20 minutes. Any word about this beyond ‘we know it’s not great’ yet?

ananda.5946:

FlamingFoxx.1305:

ananda.5946:

Anet has the worst customer service I’ve ever seen. I really enjoyed the game, but the last couple of years and now this have really put a bitter taste to it. I can’t be alone in feeling that way, either.

That comments actually not that fair. Arenanet has really great customer support and they are always quick to try and help solve people’s problems. They have awful OS X/dev support though. Customer Support staff can’t be expected to somehow solve problems that all stem from Cider being awful, CS aren’t dev’s, they’re just people with a knowledge of how to work around common problems people face or who can fix account related issues. The issues with the OS X port aren’t things they can work around. The CS do their best :/

If you want to point fingers at anyone then point them at the devs and the higher ups who make decisions based on numbers and profits that lead to a lack of a better OS X client.

I think it was quite fair. Perhaps you’re specifically referring to tech support and the ticket system as the only outlet for customer service.

The developers have no input on how this issue is handled; why would I be upset with them? They are just doing their job. The silent treatment mac customers get is obviously a decision from high up the decision making tree. These people are the ones who shape the public face of the customer service and experience. They set the policy and the policy is for poor customer service and experience if you purchased for the mac.

Also, on the topic of cider being awful, that’s not really the customer’s issue directly. Internal industry issues are not really our concern. If they couldn’t keep providing a working product, they should have chosen to not sell it. I understand you’re trying to explain why they have a problem. I think we all understand it, but, again, not our problem. They need to either find a different solution or don’t sell something that doesn’t work.

My pure speculation on this is that they made a boardroom decision with accountancy spreadsheets in hand that it was more profit long and short term to sell a non-functional product and try to ride it out with various stalling methods and vague comments as a tactic than to risk losing the mac revenue stream by (temporarily?) discontinuing service.

Anyway, it’s terrible customer service in my opinion (and, I am sure they know it). Also, the mac client still crashes every 20 minutes. Any word about this beyond ‘we know it’s not great’ yet?

I completely agree with you. I was specifically referring to the tech support staff though. It wouldn’t really be fair for anyone to get angry with them or harass them because they’re not in charge of decisions and it’s not at all their fault that the game runs awfully.
But everything you’ve said is absolutely on point! Sorry if I didn’t communicate what I meant very well.

Today they will release raids. Who wants to bet that they will be unplayable to us?

Just posting to add my voice to the list. I recently bought GW2 & HoT on the basis that it had an OSX client. I was interested in all aspects of the game, especially WvW.

First off I’m getting the regular crashes that tons of people are already complaining about. Then on top of that, WvW is completely unplayable – as soon as we run into more than 8 or so enemies, the game crashes. You get kicked out of the game and out of WvW; when you come back in you have to rejoin WvW, port to the waypoint, run across the map to rejoin your group … and then crash because you’ve encountered the enemy again ><

Or doing the Personal Story – I’m a new player so I’d not done it before. Doing the last quest chain of the original story aaaaaaaand the game crashes. Log back in to find myself back at the start of that quest chain that I’d just spent 2hrs or so working through ..

I’m about to try a Wineskin of the Windows 64-bit client, bypassing the Mac client completely. If this works and my crashes go away, I will report back here.

SpookyElectric.1507:

I’m about to try a Wineskin of the Windows 64-bit client, bypassing the Mac client completely. If this works and my crashes go away, I will report back here.

Wine doesn’t support 64bit on OSX. See my earlier post in this thread.

I’m getting extremely persistent crashes since this latest patch.

Inazuma.6107:

SpookyElectric.1507:

I’m about to try a Wineskin of the Windows 64-bit client, bypassing the Mac client completely. If this works and my crashes go away, I will report back here.

Wine doesn’t support 64bit on OSX. See my earlier post in this thread.

To my knowledge Wine can run 64 bit applications on OS X… They’re generally not supported by the community because they’re harder to get to work properly, but they can run.

WesleySnipes.3917:

Today they will release raids. Who wants to bet that they will be unplayable to us?

God how i hate to be correct!
The game crashes straight out the loading screen!
ARGH!!!

Crashed 3 times just standing around after the newest patch today. Crashed at the loading screen as well. I have basically given up playing Dragons stand or any of the Meta events on the maps. For me to successfully complete dragons stand on a mac I have to stand at the other end and wait for the mouth of Mordy to die (yes everything is on low)

As a company you are essentially STEALING from your customers because you released a sub-par version of the game on another platform. At this rate I almost want a REFUND because the game isn’t functional on a mac.

I could deal with it until HoT but seriously…… I want my $50 back or some kind of better response than “send bug reports”….please

FlamingFoxx.1305:

Inazuma.6107:

SpookyElectric.1507:

I’m about to try a Wineskin of the Windows 64-bit client, bypassing the Mac client completely. If this works and my crashes go away, I will report back here.

Wine doesn’t support 64bit on OSX. See my earlier post in this thread.

To my knowledge Wine can run 64 bit applications on OS X… They’re generally not supported by the community because they’re harder to get to work properly, but they can run.

Oh, apparently you can build Wine64 on OSX from git. Wine-Staging is broken on OSX though and you want it for CSMT and other stuff for decent performance.

Guys, even the Windows client is a piece of crap now. So, for Mac one…

I just tried WineSkin with the 64-bit Windows client. I also tried Wine-Staging.

Short version: Wineskin with the 64-bit Windows client works. So does Wine-Stage with the 32-bit client. However, in exchange for playing without (frequent) crashing, you suffer performance issues.

Longer version:

I first tried WineStaging with the 64-bit client, but this did not work whatsoever. The Terminal rejects launching with the 64-bit exe and will only accept the 32-bit. Regardless, I was able to play on Wineskin for an hour or more in the Verdant Brink without a single crash, with decent graphics settings, far better than on the Mac client. The downside was graphic glitches. Graphics mess up pretty much constantly, and although you can adjust this a little, I don’t suggest playing in this way. It is more stable, but few will consider it playable.

Making a WineSkin with the 64-bit client was the best of both worlds for me. I used the latest Engine and my existing DAT file from the Mac side. I know it was the 64-bit client because it said so in the top right-hand corner. After adjusting the graphics settings, I could tell there was a slight difference from the Mac client, but they were still very good. In fact, they were nearly identical.

There were some issues, though. In populated areas the framerate would drop, a problem I never had with the Mac Client. Furthermore, the camera is limited to a 180-degree spin; with the Mac Client, I could turn the camera 360 degrees and freely, using that to “steer” my character. Using the WineSkin, I could no longer do this. Either I could not find the option to resume my previous camera setting, or it didn’t work. Also my Mac-specific OS shortcuts didn’t work anymore, but that’s to be expected while running a WineSkin.

I was able to play for about an hour in the Verdant Brink before the game crashed. While this means the WineSkined 64-bit client did not solve the problem, it VASTLY improved the situation over the Mac Client, where I would crash every 10 minutes or less on populated maps, or every 45 minutes in Central Tyria. The 64-bit client WineSkin was MUCH more stable, in exchange for the aforementioned camera issues and a varying degrade in framerate.

So that’s what I can report. I might fiddle with it a little more, or I might return to using the Mac Client since it feels more natural.

This is a band-aid solution, naturally. A 64-bit Mac Client, or a solution to the memory crash problem, would be FAR more ideal.